Emerald Place

Pros

• The staff at Emerald Place is professional, kind, and dedicated to providing excellent care to the residents.
• Families appreciate the strong communication between staff and family members, indicating a supportive environment.
• Residents benefit from a variety of engaging activities that cater to different levels of functioning.
• Feedback highlights the warm and welcoming atmosphere created by both management and staff at Emerald Place.
• Many families express deep gratitude for the positive impact that the staff has on their loved ones' well-being.
• The facility is noted for its cleanliness and pleasant environment, contributing to a positive living experience for residents.
• Exceptional actions by staff, such as organizing special events for residents during challenging times, have left families feeling valued and cared for.
• Reviewers recommend Emerald Place wholeheartedly to other families seeking quality care for their loved ones.

Cons

• Communication Issues: Lower level staff were observed on phones instead of caring for patients, leading to a ghost town atmosphere.
• Staff Interactions: One staff member insisted that a resident apologize to another, suggesting a lack of sensitivity in handling resident interactions.
• Lack of Knowledge: Staff appeared confused and unhelpful when asked about posted activities, indicating potential inadequacies in training or awareness.
• Food Quality Concerns: The food served was described as terrible by some residents and families.
• Care Limitations: The facility reportedly struggled to provide adequate care for more aggressive residents despite advertising that they could handle such challenges.
• Family Communication: Some family members experienced rudeness and uncommunicative behavior from staff when questioning care issues.
• Accessibility Issues: Concerns were raised about the distance between residents’ rooms and bathrooms for those with limited vision, potentially affecting their comfort and safety.
• High Costs: The cost of the facility was deemed high, making it less accessible to families reliant on Medicaid approval for care services.
• Inconsistency in Staffing: There are indications that not all employees demonstrate the same level of dedication or responsiveness as those in management and specialized roles.

Review

Emerald Place has garnered a mixed yet predominantly positive reception from families of its residents, reflecting the complexity and nuances involved in providing care for individuals with memory-related challenges. Many reviews highlight the quality of staff and their dedicated approach to resident care, while others express concerns about specific operational aspects such as food quality and communication practices. This amalgamation of feedback illustrates both the strengths and areas for improvement within Emerald Place's services.

The staff at Emerald Place is frequently praised for their professionalism, kindness, and dedication. Many family members have noted that they felt confident in leaving their loved ones in such capable hands. Not only do employees demonstrate a commitment to medical care, but they also actively promote emotional well-being by engaging residents on various levels. One reviewer expressed profound gratitude for a birthday car parade organized by the staff during peak COVID-19 restrictions, which not only delighted the resident but also reinforced the importance of community and connection during challenging times. This personalized attention undoubtedly contributes significantly to families' peace of mind.

However, certain criticisms have surfaced regarding lower-level staffing practices. Some reviewers observed that staff members were occasionally distracted by phones instead of being fully engaged with resident care—a sentiment that raises concerns about overall attentiveness in critical moments. Additionally, instances were reported where staff seemed unprepared or uninformed about scheduled activities for residents. Such observations underscore the necessity for consistent training and reinforcement among all levels of staff to ensure that every team member can effectively engage with residents and answer family inquiries comprehensively.

The environment at Emerald Place has been described as welcoming and pleasant, contributing positively to residents' overall experience. The facility itself boasts a clean atmosphere complemented by appealing common areas and private bedrooms tailored to meet individual needs. Families have emphasized the importance of having a warm ambiance when selecting a long-term care option, which was cited as one reason many chose Emerald Place over other facilities. Nevertheless, some reviews voiced concerns regarding food quality and variety—critical factors in ensuring that meals are not just nutritious but enjoyable for residents.

In terms of activities offered, there is recognition that improvements may be needed to better cater to all residents’ interests and abilities. While some family members lauded efforts to keep engagements fresh and varied, others suggested enhancements could be made in monitoring systems to assist wandering residents more effectively during structured activity times. This highlights an ongoing challenge: balancing engagement with safety within memory care facilities where supervision is essential.

Overall communication between families and staff has received commendation across various reviews; many families report quick responses to inquiries via email or phone calls. Effective communication fosters trust between families and management—which is vital when making difficult decisions regarding loved ones’ care—demonstrating that Emerald Place values transparency alongside compassionate caregiving.

Ultimately, while Emerald Place appears committed to maintaining high standards of care through effective staffing measures and open lines of communication with families, it faces challenges typical in memory care environments as it adapts its services amid changing demands—especially post-COVID-19 lockdowns. The consensus among reviewers seems clear: while there are areas needing attention—like food quality or activity structures—the underlying ethos of caring shown by both front-line workers and management ultimately shines through in testimonials from relieved family members who recognize that compassion is at the heart of this community's mission.

This part of Glenview, Illinois offers convenient access to essential amenities for senior living. There are multiple pharmacies within a short distance, including Walgreens and CVS, providing easy access to medications and health supplies. The area also boasts a variety of dining options ranging from casual eateries like Glenview Dairy Bar to popular chains like Panda Express and Chipotle Mexican Grill. For recreational activities, several parks are nearby such as Clarkson Park and Sunset Park, offering opportunities for outdoor enjoyment and relaxation. In terms of healthcare, Glenbrook Hospital is located just 2.5 miles away, ensuring quality medical care is readily available. Additionally, the presence of multiple Starbucks cafes provides seniors with a cozy environment for socializing or enjoying a cup of coffee. Transportation options include Metra stations and CTA stops within a reasonable distance, making it convenient for seniors to travel around the area. Overall, this part of Glenview offers a well-rounded community with easy access to necessary services for senior residents.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Rise Dispensaries Niles (2.8 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.8 miles)

Restaurants

• Wildfire (0.8 miles)
• Glenview Dairy Bar (0.9 miles)
• Panda Express (2.9 miles)
• Raising Cane's Chicken Fingers (3.2 miles)
• Chipotle Mexican Grill (3.7 miles)
• Portillo's Hot Dogs (3.9 miles)
• Charlie Beinlich's (4.2 miles)

Parks

• Clarkson Park (1.8 miles)
• Briarwood Park (4.9 miles)
• West Ridge Center (5.3 miles)
• South Park (5.9 miles)
• Leahy Park (6.3 miles)
• Sunset Park (6.8 miles)
• Centennial Park (7.3 miles)

Hospitals

• Glenbrook Hospital (2.5 miles)
• Saint Francis Hospital (7.6 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Starbucks (4.9 miles)
• Starbucks (5.9 miles)
• Starbucks (5.9 miles)
• Starbucks (6.3 miles)
• Starbucks (6.8 miles)

Physicians

• Northwestern Memorial Physicians Group (4.4 miles)
• NorthShore Medical Group (4.8 miles)
• North Shore Physicians Group (5.9 miles)
• Resurrection Medical Center Professional Building (6.8 miles)
• Physicians Cosmetic Institute (7.4 miles)

Places of Worship

• North Shore Congregation Israel (5 miles)
• Congregation Solel (5.1 miles)
• Baha'i House of Worship (6.3 miles)

Theaters

• AMC Village Crossing Theatre (5.7 miles)
• AMC Rosemont 18 (8 miles)

Transportation

• CTA-Linden (5.9 miles)
• Metra (6 miles)
• Metra (6.7 miles)
• O'Hare Multi-Modal Facility (7.6 miles)
• Cta (7.7 miles)
• Cta (8.2 miles)
• Cta (8.3 miles)