British Home
Save8700 West 31St Street, Brookfield, IL 60513
For more information about senior living options: (844) 490-3973
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Robert clearly explained the tasks and how they would help Mom regain independence. Robert's patience, kindness, and positive encouragement impressed the observer. The staff are professional and friendly, and the facility is extremely clean. The rehabilitation therapists and nurses helped my mother regain strength and independence. The staff's attention to detail gives residents a sense of dignity and pride. The in-house clinic and coordinated care (meals, follow-ups, home health) were notable positives. The food was delicious and the overall environment is welcoming ("great staff, beautiful place"). The British Home is highly recommended by families.
The facility is described as understaffed with terrible rehab. The staff are accused of being unprofessional, laughing about patients, and paying more attention to their phones than to residents. One reviewer would not recommend the place to anyone and would not give it a good rating. It is claimed that residents were not given medications or fluids and were left in a zoned-out state. A Covid outbreak is alleged, with accusations that staff tried to return a contagious resident to another facility. The administration is criticized as unprofessional, manipulative, and pressuring families regarding care decisions and payments. There are significant cleanliness and maintenance issues, including a broken elevator, unclean rooms, and lost laundry. Call bells were reportedly ignored, and residents did not receive timely assistance.A wide range of experiences shapes the story of the British Home rehabilitation centers in Brookfield, from moments of genuine warmth and effective therapy to troubling allegations about staffing, safety, and management. Taken together, the reviews reveal a facility that can feel like a beacon of compassionate care for families when therapy and daily support go smoothly, even as other accounts raise red flags about understaffing, communication gaps, and serious concerns about patient welfare. The overall impression is not monolithic, but rather a spectrum that highlights both the strengths and the vulnerabilities of the setting.
One of the most consistently praised aspects centers on the therapists and the way care is delivered. In particular, Robert, an occupational therapist, is remembered with appreciation for his clear explanations of tasks and the practical ways those tasks would help a patient regain independence. The mother in that account responded to Robert's guidance with her best effort, and the observer was visibly impressed by Robert's patience, kindness, and positive encouragement. That encounter underscored the possibility of meaningful progress and a degree of independence that could become more attainable over time, especially when a patient is met with thoughtful, patient guidance.
Beyond individual therapists, several reviews celebrate the facility's atmosphere and the quality of care across teams. The British Home is described as professional and friendly, with an environment that is extremely clean and where residents are treated with respect. Families repeatedly note that the staff were attentive, warm, and committed to the residents' needs, and they express a sense that the patients have access to what they require. In multiple accounts, the staff - nurses, CNAs, and activity personnel - are praised for their dedication, with particular mention of how rehab therapists work collaboratively with patients and their families. The tone in these reviews is one of reassurance: a patient can feel supported not just by clinicians but by a front-desk staff and administrators who acknowledge and respond to questions and input.
Several narratives emphasize continuity of care and the positive impact of a cohesive care team. One account highlights how 97-year-old care felt personal and dignified, with senior staff maintaining continuity as the patient moved from assisted living to rehabilitation. The therapists - both physical and occupational - are described as motivating and integrative, turning therapy into a regular part of the day that patients could look forward to despite pain or initial reluctance. The overall impression in these positive stories is that when care teams align around a patient's needs, progress feels both achievable and supported by a network of professionals who communicate well, including office staff and administrators who greet patients with a friendly, uplifting demeanor.
Other remarks lean toward the positive end of the spectrum by pointing to tangible comforts and conveniences. Several reviewers note delicious meals and the presence of in-house medical services, including a clinic and vaccination updates, with one reviewer indicating they would return after a knee replacement. The sense conveyed is that the facility can function as a self-contained unit that attends not only to rehabilitation but also to preventive care and logistics - meals, appointments, and home-health arrangements - that help a patient transition back to daily life. In these accounts, NP Margaret and the therapy teams are singled out for their roles in strengthening patients, setting up additional support like meal delivery, follow-up appointments, and home health services, and contributing to an overall impression of a well-organized, supportive environment.
Yet, the collection of experiences cannot omit the other side of the story. A substantial portion of the reviews voice serious concerns about staffing levels, responsiveness, and the quality of daily operations. One highly critical account describes a sequence of neglectful or unprofessional behaviors: insufficient staff, medications possibly not being administered properly, and a sense that employees were more engaged with their devices than with patients. The reviewer recounts a pattern of staff laughing and speaking about patients behind their backs, a witnessed Covid outbreak, and a chain of care decisions that culminated in a decision to recommend Hospice care after a deterioration that the reviewer attributes to the facility. The language is stark, with phrases like "do not send your family here" and a warning that the place can appear friendly to visiting family members while being less attentive to those it leaves in its care. This account is accompanied by broader accusations about management practices, including staffing through temp agencies, administrative staff behavior, and concerns about transparency with power of attorney arrangements and billing.
There are other negative voices, including a separate report of serious dissatisfaction from a family member whose relative's stay was accompanied by shared experiences of understaffing and inadequate rehab. The critique includes a sense of being unable to reach staff promptly, a belief that the institution was not aligned with a patient's best interests during the transition out of the hospital, and a conclusion that the facility did not meet expected standards for safety and attentiveness. A pharmacy-technician perspective also weighs in with a stark judgment: zero stars, describing chronic understaffing, little attention to patient needs, and a trail of concerning behavior from administration and nursing staff, alongside allegations of patients' belongings being mishandled and inconsistent medication records. These themes emphasize perceived gaps in safety, communication, and accountability.
Despite these grave concerns, some reviewers offer a more tempered critique or a mixed experience. Comments from others acknowledge kindness and compassion among care providers, with memorable anecdotes of being treated with respect and receiving attentive care, especially in end-of-life scenarios. There are accounts praising specific staff members and noting positive collaborations between families and care teams, as well as reminders that individual experiences can diverge widely within the same facility. In several instances, reviewers recognize the complexity of rehabilitation and the multiple factors that can influence outcomes - staffing, patient acuity, family involvement, and the flexibility of care plans - and affirm that when the system works well, the results can be uplifting and meaningful.
In the end, the picture that emerges is not a single verdict but a tapestry of experiences. The British Home in Brookfield appears to deliver strong, patient-centered therapy and a generally welcoming, professional environment for many residents and families. The care team - therapists, nurses, CNAs, and administrators - are frequently praised for their dedication, their ability to motivate patients, and their willingness to incorporate family input into care plans. At the same time, there are persistent and serious concerns raised about staffing levels, consistency, and some aspects of day-to-day management that can undermine patient safety and confidence. For anyone considering this facility, the takeaway is to weigh the warmth and expertise demonstrated in many reviews against the heavier cautions voiced in others, and to seek direct conversations with the administration about staffing, care protocols, and how they handle complaints and safety issues.
72 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (6 miles away) Chicago O'Hare International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Blood workRegular blood work is essential for seniors as it allows healthcare providers to monitor and detect any potential health issues early on, such as diabetes, high cholesterol, anemia, and kidney function. This proactive approach helps seniors maintain their overall health and well-being as they age.
Companion careCompanion care is crucial for seniors as it provides social interaction, emotional support, and companionship, which can improve quality of life, mental health, and overall well-being. This type of care can combat feelings of loneliness and isolation often experienced by seniors and ensure they have someone to talk to and engage with on a regular basis.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Personal care assistantsPersonal care assistants are essential for seniors as they provide assistance with daily tasks, such as dressing, bathing, and medication management. They offer crucial support and companionship to help seniors maintain independence and quality of life in their own homes or in senior living communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Walking wheelchair assistanceWalking wheelchair assistance is vital for seniors as it helps them maintain their independence and mobility. It provides support and stability, allowing them to safely navigate their surroundings and engage in daily activities without fear of falling or injury. This assistance can significantly improve their quality of life and overall well-being. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The British Home in Brookfield, IL is a luxurious assisted living community that offers exceptional care and an array of amenities for its residents. As a skilled nursing facility, it provides comprehensive care for individuals who require assistance with their daily activities.
Residents of the British Home can enjoy a variety of amenities designed to enhance their comfort and well-being. A beauty salon is available for residents to pamper themselves, while cable or satellite TV keeps them entertained. Community operated transportation ensures easy access to nearby destinations, and a computer center allows residents to stay connected with loved ones. The dining room offers restaurant-style dining experiences, providing delicious meals prepared by the kitchenette.
In terms of physical fitness, the British Home offers a fully furnished fitness room and outdoor spaces where residents can exercise and engage in recreational activities. A gaming room adds entertainment options, while a small library caters to those who love reading. Wi-Fi/high-speed internet connectivity is also available throughout the community.
Care services at the British Home are top-notch, with 24-hour call systems and supervision ensuring round-the-clock support for residents' needs. Assistance with activities of daily living such as bathing, dressing, and transfers is readily provided by trained staff members. Personal care assistants are available to offer companionship and support throughout the day. Medication management services ensure that residents receive their necessary medications on time. Furthermore, specialized diets like diabetes diet are accommodated to meet individual dietary restrictions.
The British Home goes above and beyond just providing care by offering various engaging activities for its residents. Concierge services make life easier by helping plan outings or fulfilling special requests. Educational speakers provide ongoing learning opportunities, while fitness programs promote physical well-being. Planned day trips allow residents to explore nearby attractions, while resident-run activities encourage socialization within the community. Scheduled daily activities keep residents active and engaged.
Additionally, the location of the British Home offers convenient access to several amenities in the surrounding area. With two parks, ten pharmacies, four restaurants, and six hospitals nearby, residents have easy access to recreational spaces, necessary services, dining options, and medical facilities.
Overall, the British Home in Brookfield, IL provides a supportive and enriching environment for seniors in need of skilled nursing care. With its extensive amenities, compassionate care services, and convenient location, it is an exceptional assisted living community that prioritizes the well-being and happiness of its residents.
British Home is located at 8700 West 31St Street, Brookfield, IL 60513 in Cook County, Illinois
British Home's comprehensive features facilitate effective memory care by addressing the specific needs of residents with dementia or Alzheimer's disease. Assistance with dressing and bathing promotes personal hygiene and dignity, empowering residents as they navigate their daily routines. Medication management ensures that individuals receive their prescribed treatments consistently, reducing the risk of confusion or missed doses. Meal preparation and service cater to dietary needs while fostering social interaction during mealtime. Support with activities of daily living assists residents in maintaining a level of independence, encouraging engagement through purposeful tasks. Assistance with transfers enhances mobility and safety, minimizing fall risks during movement within the facility. The 24-hour supervision provides peace of mind for both residents and their families, ensuring immediate support when needed. Additionally, a dedicated mental wellness program nurtures cognitive engagement and emotional health, offering structured activities designed to stimulate memory recall and overall quality of life. Together, these features create a nurturing environment that addresses both physical and emotional aspects of memory care.
British Home on seniors.fyi includes 5 photos including images showing interior, landscaping, outdoor, rehabilitation, dining, building, brick, and more.
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Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.
A Holistic Dementia Care Guide: Effective Strategies for Memory Support
The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.
Memory Care Pathways: A Holistic Guide to Dementia Support
"Memory Care Pathways: A Holistic Guide to Dementia Support" outlines the complexities of dementia and its various types, emphasizing early detection, patient-centered care strategies, caregiver support, and long-term care options while addressing legal and financial considerations to enhance the quality of life for individuals with dementia and their families.
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Rehabilitation
Understanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations