Ashley Oaks Personal Care Home

Pros

• The director and staff are impressive and caring.
• The facility is resort-like and residents appear well cared for.
• Candice the director is praised for helping residents feel settled and welcome.
• The staff is helpful and friendly.
• Julian, the maintenance director, is recognized for going above and beyond to assist families.
• The employees are amazing and caring.
• The food is professionally prepared and loved by residents.

Cons

• The Oaks West Cobb is described as the worst place to put a loved one.
• Residents are reportedly overmedicated, turning into drugged-out zombies.
• Staff are seen as untrained and sometimes treating residents worse than animals.
• There are reports of neglect, such as a resident falling out of bed and not being checked on for hours.
• The facility's ban on in-room cameras is viewed as hindering oversight and accountability.
• Frequent management and staff turnover is said to prevent meaningful improvements.
• Post-discharge billing issues and privacy concerns are reported, including unnecessary charges and potential HIPAA violations.

Review

The Oaks West Cobb memory care evokes a wide range of intense feelings from families who have trusted their loved ones to its care. On one hand, several reviews describe a facility that looks polished and resort-like, with a staff that can be friendly, compassionate, and attentive at times. On the other hand, a chorus of voices paints a starkly different picture: residents who seem overmedicated or disengaged, moments of neglect, and an environment that some families feel masks deeper problems. Taken together, the accounts reveal a complex and troubling dynamic where appearances can be at odds with everyday experiences inside the building.

A central and recurring concern is the treatment of residents with Alzheimer's and other memory-related conditions. Reviewers describe a pattern of heavy medication and an emphasis on sedation that leaves their loved ones "drugged-out" or zombie-like. One family member attributes his father's decline to constant overmedication, arguing that while medications can help manage mood and sleep, they should not replace good caregiving. Several families echo this worry, suggesting that overmedication is used as a substitute for sufficient staff and meaningful engagement. The fear is that the primary attempt to control agitation or restlessness is chemical, rather than situational or relational, with alarm bells raised about the long-term consequences for residents' cognition and quality of life.

Compounding these concerns is the issue of oversight and accountability. Families recount harrowing incidents that they say demonstrate neglect or miscommunication: a resident falling out of a wheelchair and lying unconscious for hours, or being found awake all night while others are under the impression that staff are monitoring them. A notable topic in the reviews is the previous allowance of Ring cameras in apartments, which were later banned in the name of privacy. Families insist the cameras provided crucial evidence of neglect and misbehavior by staff and enabled them to challenge inconsistent or false narratives from caregivers. The tension between privacy protections and patient safety becomes a focal point for those who believe camera access is essential for safeguarding their loved ones.

Staffing and management emerge as another major thread. Reviewers describe a "revolving door" of managers and a workforce they perceive as overstretched or uninterested in families' input. Some workers are praised for kindness and professionalism - names like Taylor, Skyler, and Rochelle appear as exceptions who evidenced patient care and compassion - but families feel they are outnumbered by others who seem unhappy or who lack sufficient training. There are repeated claims that staff were discouraged from sharing information with families, making it difficult to obtain updates or raise concerns. The overall impression is that without stable leadership and consistent, well-supported frontline staff, meaningful improvements are hard to sustain.

There are, however, bright spots in the narratives. Several families recount positive experiences with the facility's leadership and with specific staff who went above and beyond. Some residents and family members describe the director, Candice, as a source of help and reassurance during the difficult process of adjusting to memory care. Others give thanks to individuals like Julian (maintenance), Ebony, Kandace, and Kelli for their care and responsiveness. A few reviewers praise the overall environment, noting that the staff across roles - maintenance, nurses, and custodial teams - are caring and that their loved ones feel supported. In some cases, the care experience is framed as a success story: after moving a loved one to a different setting, families report improvements in eating, mobility, and engagement, suggesting that the right match between facility culture, staff, and resident needs can make a meaningful difference.

The reviews also reflect a mix of day-to-day realities and aspirational goals. Several families commend the facility's amenities and appearance - the food aroma and presentation, the sense of a well-kept environment, and the overall impression of a resort-like setting. Yet they also call for more genuine interaction with residents, more activities tailored to memory-impaired individuals, and better living conditions that go beyond appearances. Suggestions include bringing in live music or children's programming, increasing outdoor time with appropriate noise levels, and prioritizing meaningful engagement as a way to reduce reliance on medications. The recurring message is clear: the best care would blend a pleasing environment with consistent, attentive, person-centered caregiving.

A postscript to the shared experiences concerns billing practices and privacy ethics. An update from late July reveals ongoing administrative friction - families reporting post-checkout charges, questions about billing for days the family asserts they were not present, and perceived HIPAA violations tied to staff communications. Some reviewers speculate that five-star ratings may be driven by internal staff networks rather than by independent evaluations, underscoring the need for prospective residents and families to scrutinize both financial and clinical aspects of care. The cumulative takeaway is that while there are elements of quality care and dedicated staff, serious red flags remain for many families, particularly around medication management, consistent staffing, transparency, and adherence to patient privacy and safety standards.

Ultimately, the experiences shared about The Oaks West Cobb memory care present a nuanced portrait. For every account of compassionate care, there is a counterpart of concern about overmedication, potential neglect, and inconsistencies in staffing and leadership. Families trying to make a difficult decision face a landscape that is as much about the people delivering care as it is about the physical setting. Prospective families would do well to closely observe staff interactions during mealtimes and activities, inquire about staff tenure and ongoing training, review medication practices meticulously, and seek transparency around privacy and billing practices. In the end, the hope expressed by many is that with stronger staffing, clearer communication, and a renewed commitment to patient-centered care, residents can experience dignity, safety, and daily moments of engagement that truly honor their needs and humanity.

Parks

• Laurel Park (0.4 miles)
• Aviation Park Kennesaw (4.3 miles)
• Cobb Park (5.1 miles)
• Shaw Park (5.7 miles)
• Hurt Road Park (6 miles)
• Adams Park (6.1 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (3.5 miles)
• Giga-Bites Cafe (3.9 miles)
• Starbucks (5.6 miles)
• Panera Bread (5.9 miles)
• Rev Coffee (6 miles)
• Starbucks (6.6 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.9 miles)
• Pharmacy Partners Of Ga (4 miles)

Restaurants

• Hamilton's Restaurant (0.9 miles)
• Marietta Diner (2.8 miles)
• La Carreta Tienda Hispana (2.9 miles)
• West Cobb Diner (3.3 miles)
• McDonald's (3.3 miles)
• Modena Ristorante Vinoteca (3.3 miles)
• Chick-Fil-A (3.5 miles)

Physicians

• Atlanta Gastroenterology Associates (1 miles)
• Non-Surgical Orthopaedics (1.3 miles)
• Resurgens Orthopaedics (1.4 miles)
• Kennestone Physicians Center (1.4 miles)
• Pinnacle Orthopaedics (1.5 miles)
• Piedmont Heart of Marietta (1.6 miles)
• Marietta Dermatology & the Skin Cancer Center (1.7 miles)

Hospitals

• WellStar Kennestone Hospital (1.5 miles)
• Kennesaw Hospital (6.4 miles)
• USA Vein Clinics (6.7 miles)

Theaters

• AMC Barrett Commons 24 (4.5 miles)

Places of Worship

• Kennesaw United Methodist Church (5.9 miles)
• Due West United Methodist Church (6 miles)