North Miami Angel Gardens ALF, Inc

Pros

• The recruiter was kind, helpful, and made the process smooth and welcoming.
• The manager informs caregivers about clients' needs and connects with the family, making service delivery comfortable.
• They are very professional and kind to both customers and workers.
• The staff provide love, attention, and care for the elderly, treating them like family.
• They are regarded as one of the best agencies for safe and excellent elder care.
• Karen Scott is fantastic, kind, and caring, and always on top of things.
• Caregivers are professional, prompt, and caring.
• They prioritize health and safety and ensure good overall care.
• CNAs are professional, prompt, and caring.
• They help clients remain in their homes for as long as possible.
• The team is known for attentiveness, courtesy, and responsiveness.
• They make thoughtful gestures and build trust with families (e.g., birthday cake, follow-up communication).
• The staff are angels and provide exceptional service.

Cons

• The owner rudely said "Call me when you have a zip code."
• The owner left the caller completely confused and speechless with her negligent response.
• The telephone service is terrible.
• The owner rushed the caller off the phone.

Review

Visiting Angels in the Miami area has earned a strong chorus of praise from families who have relied on their in-home care services. Across several locations, clients describe a consistent thread of kindness, professionalism, and genuine dedication. The overarching message is that the agency's teams are deeply committed to helping elders live safely and comfortably in their own homes, with caregivers who arrive on time, listen carefully, and follow through with thoughtful, personalized care. The tone from families is one of gratitude and reassurance, a sense that their loved ones are in capable, compassionate hands.

A central element that many reviews highlight is the way the onboarding and ongoing communication are handled. Recruiters are described as kind, helpful, and welcoming, smoothing the process so families feel supported from the very first contact. The emphasis on understanding a client's needs - what the elderly require, how they prefer to be assisted, and who should be involved in planning - appears repeatedly as a foundation for trust. In particular, managers are praised for taking the time to inform families about the specifics of each case and for connecting families with the client's relatives so that everyone can share pertinent details. This collaborative approach seems to set the tone for a care plan that aligns with the elder's routines and preferences, reducing anxiety for both the client and their family.

Among the standout figures repeatedly mentioned is Karen Scott, a manager at the North Miami location, who many families describe as professional, helpful, and accessible. Reviews consistently portray her as a reliable point of contact who works to secure CNAs who can accommodate unusual or demanding schedules and who is swift to adjust care when a match isn't perfect. The appreciation for her leadership is echoed by multiple families who associate her with a sense of steadiness and responsiveness during challenging times. Alongside Karen, other staff people - such as Melissa and a cadre of attentive caregivers - are repeatedly commended for their care, reliability, and willingness to go the extra mile.

The heart of these testimonials is the care itself. Families repeatedly describe the caregivers as professional, kind, and patient, with a strong grasp of what it means to support an elderly loved one. Caregivers are praised for punctuality, attentiveness, and the ability to take notes that inform future visits, ensuring continuity of care from day to day. Several stories highlight the practical impact of this reliability: caregivers who stayed with a loved one through difficult days, helped manage complex schedules, and kept health and safety at the forefront. In one touching note, caregivers are credited with treating the elderly as if they were their own family, bringing not just technical support but warmth, tenderness, and a degree of personal care that makes a home feel safer and more comforting.

The emotional and relational dimensions of the service are also celebrated. Families recount moments of meaningful connection - caregivers who remembered birthdays with cake, or who went beyond the minimum to brighten a day. The narrative includes stories of profound gratitude for helping a family through grief - being present when a parent passed away, offering support to siblings, and staying with the family through a difficult transition. In one particularly moving set of testimonials, families describe the aides as having become part of the family's circle of support, consistently demonstrating care, empathy, and respect. This depth of connection is a recurring theme, underscoring the agency's impact beyond routine tasks to become a trusted partner in caregiving.

Location-specific experiences reinforce the broader impression of Visiting Angels as a reliable and compassionate option for in-home care. In North Miami, the staff is described as attentive and dedicated, with reviews praising the way caregivers quickly adjusted to meet a mother's unconventional schedule. The agency's ability to address care needs over extended periods - sometimes spanning years - also stands out, with families noting that the consistency and quality of caregivers have made a lasting difference. The referrals and recommendations that arise from hospital networks further attest to a reputation built on proven care and dependable service.

However, no account is entirely without nuance. One review recounts a challenging interaction with the Biscayne Boulevard location, where the business owner's response to a prospective caregiver was unexpectedly curt and unhelpful. The caller described being asked to provide a zip code before discussing possibilities, and the exchange left them confused and frustrated, with the telephone experience described as terrible. This note stands in contrast to the broader pattern of warmth and professionalism described elsewhere, reminding readers that, as with any service, experiences can vary by location and moment. The reviewer suggested a more transparent, respectful response to inquiries as a constructive alternative, highlighting the importance of clear communication in shaping a family's overall impression of the agency.

Taken together, the collection of reviews paints a compelling picture: Visiting Angels in the Miami area is widely viewed as a professional, compassionate, and capable partner for in-home elder care. Families praise the agency for matching caregivers with the right skills and personalities, for maintaining high standards of reliability and care, and for fostering a sense of safety and dignity for the elderly. The appreciation extends beyond practical care to the emotional support and community that caregivers can provide - sometimes offering comfort during transitions, grief, or moments of uncertainty. For many families, the experience culminates in a heartfelt conviction that Visiting Angels deserves trust and recommendation, with the smiling, patient, and attentive care that makes aging at home not only possible but truly valued.

In the end, these stories converge on a simple truth: when the right team shows up to care for a loved one, it changes everything. The caregivers' professionalism, the managers' accessibility, and the families' gratitude together form a powerful narrative of reassurance. While one negative encounter highlights the need for consistent, respectful communication across all locations, the prevailing sentiment remains clear: Visiting Angels is seen as a trustworthy source of highly capable, compassionate in-home care, where elders are treated with love, patience, and respect, and where families feel supported every step of the way. If you're seeking 24-hour or long-term in-home care for a parent or grandparent, the experiences shared by these families point to a provider that genuinely aims to be there when it matters most.

This area of Miami, Florida, offers a mix of conveniences and amenities that may appeal to seniors looking for a vibrant yet peaceful place to live. With a variety of restaurants ranging from casual eateries like Chipotle Mexican Grill to more upscale options like Serafina Miami, there are plenty of dining choices to suit every taste. Pharmacies such as Walgreens and CVS are easily accessible for any healthcare needs. The proximity to parks like Haulover Beach Park and Scott Park provides opportunities for outdoor recreation and relaxation. In terms of transportation, there are several options available including the Tri-Rail Metrorail Transfer and bus stations for easy travel around the city. Nearby hospitals like Mount Sinai Medical Center and Jackson Memorial Hospital offer quality healthcare services, while places of worship such as Gesu Catholic Church cater to spiritual needs. Overall, this part of Miami offers a balanced lifestyle with a mix of modern amenities and natural beauty that could make it an attractive choice for senior living.

Restaurants

• Chipotle Mexican Grill (2.2 miles)
• Houston's (3.5 miles)
• Jackson Soul Food II (4 miles)
• Mo's Bagels & Deli (4.3 miles)
• Serafina Miami (5 miles)
• Mandolin Aegean Bistro (5.5 miles)
• Amara At Paraiso (6.2 miles)

Pharmacies

• Walgreens (2.6 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.8 miles)
• Winn-Dixie (3.8 miles)

Parks

• Haulover Beach Park (3.5 miles)
• Scott Park (4.1 miles)
• North Shore Open Space Park (4.3 miles)
• Founders Park (4.7 miles)
• Margaret Pace Park (7.1 miles)
• South City Beach Park (7.2 miles)
• Babcock Park (7.3 miles)

Cafes

• Starbucks (4.5 miles)
• Rosetta Bakery (4.9 miles)
• Nauti Grind Cafe (7.7 miles)
• Starbucks (7.8 miles)
• Starbucks (8.2 miles)

Theaters

• AMC Aventura 24 (4.8 miles)

Transportation

• Tri-Rail Metrorail Transfer (6 miles)
• Earlington Heights Metrorail Station (6.5 miles)
• North Perry Airport of Broward County (8 miles)
• Brightline Miami (8 miles)
• Brightline MiamiCentral (8.1 miles)
• Bus Station (8.3 miles)
• Miami Intermodal Center (8.3 miles)

Hospitals

• Mount Sinai Medical Center (6.2 miles)
• Jackson Memorial Hospital (7.4 miles)
• Veterans Administration Hospital Miami (7.5 miles)
• University Of Miami Hospital (7.7 miles)

Physicians

• University Of Miami Doctors Office (7.7 miles)

Places of Worship

• Gesu Catholic Church (8.3 miles)