Rennisance Memory Care in Highlands Ranch, CO

Pros

• Windcrest has an amazing community.
• The staff is kind and professional.
• It makes coming here lovely.
• The staff interactions with the residents are always compassionate.
• Windcrest is a beautiful, well-run place that puts residents first.
• The in-home health care company at Windcrest is supportive and compassionate, with wonderful and professional caregivers.
• Windcrest offers many dining and activity options, with on-site restaurants and a good fitness center.
• The facility is aesthetically beautiful and the grounds are well maintained.

Cons

• Windcrest is a terrible place and unprofessional.
• They charge 12k a month for one person in assisted living and no one assists during bathroom breaks for hours.
• They don't return family calls nor inquiries from local news agencies.
• They are short-staffed and provide improper care.
• This place is a joke; they are always short-staffed and only care about money.
• Their memory care is not suitable for middle to late stage dementia; it's essentially assisted living.
• The front desk staff are rude and lazy; security staff are on a power trip.
• The dining program has declined; food quality and portions are poor and dining options are limited.
• The business office is a nightmare; deposits aren't returned promptly and they take every penny.

Review

Windcrest in Highlands Ranch is best suited for active seniors who want a resort-like experience, a rich program of social activities, and diverse dining options. It works well for families seeking a vibrant, community-centered atmosphere where residents can move between independent living, assisted living, and memory care with relative ease. The campus shines for those who prize engagement, convenience, and a robust calendar of classes, events, and outings that keep daily life lively. Caution is warranted for loved ones who already need robust, 24/7 dementia-specific supervision; mid-to-late stage memory care appears inconsistent, and alternatives should be considered for escalating needs.

Those evaluating this community should weigh alternatives if reliable, transparent memory care is the top priority or if financial governance matters. Several reviews flag inconsistent follow-up from leadership, difficulty returning calls, and a sense that costs can outpace perceived care value. In short, the model that emphasizes a philanthropic veneer can collide with the need for predictable service, especially in dementia care and administrative responsiveness. For families requiring clear pricing, steady communication, and a proven track record in late-stage memory care, other options may be preferable.

On the upside, the social fabric is palpable. Residents interact frequently, participate in a wide range of activities, and have ready access to multiple on-site dining venues and culinary experiences. The on-site rehabilitation and health services help reduce the need for external referrals and appointments. Staff across the spectrum are commonly described as warm, capable, and attentive, which matters deeply when daily reassurance and personalized attention are essential. The combination of security, low-maintenance living, and an active social life adds substantial value for families seeking a high-quality daily experience for their loved ones.

Yet persistent concerns temper the overall value proposition. Communication gaps with families - unreturned calls and delayed responses - are cited often enough to erode trust. The fee structure is repeatedly described as opaque, with reports of occasional surprise charges and steady price increases that can strain budgets over time. Dining experiences have fluctuated, with some reports of inconsistent quality, limited portions, and renovations that temporarily disrupt access to preferred venues. Memory-care capacity also raises questions, with experiences suggesting the on-site program may not fully align with escalating dementia needs and that additional external care can become an expensive necessity.

For families that can tolerate some administrative friction, the upside remains compelling: a thriving campus life, strong rehabilitation options, and a broad dining landscape deliver a high daily quality of life. The on-site healthcare integration and transportation options further simplify aging-in-place logistics. The social environment can slow decline and help maintain a sense of independence longer. However, the strength of these positives hinges on the individual resident's dementia stage and the family's tolerance for cost variability and inconsistent administrative responsiveness.

In deciding, focus on the memory-care trajectory of the loved one: verify that the on-site memory center truly accommodates current and anticipated needs; request precise staffing ratios, shift patterns, and caregiver qualifications; and insist on a transparent, itemized fee schedule with realistic examples. Arrange a memory-care?specific tour and meet the caregiving team, not just the campus sales staff. Ask about dining during renovations and how takeout or alternative dining is managed. If the resident is in the early stages of memory loss, Windcrest can be a strong fit; if dementia is mid-to-late and requires constant supervision, pursuing more specialized providers may be prudent. The bottom line is clear: Windcrest can offer meaningful quality of life and a welcoming community, but that comes with a need for careful validation of memory-care fit, financial clarity, and responsive administration before making a commitment.

This specific area of Highlands Ranch, Colorado offers a variety of amenities within close proximity, making it convenient for senior living. There are several restaurants such as Chick-Fil-A, Max Taps, and Raising Cane's Chicken Fingers nearby, providing easy dining options. Additionally, there are multiple Walgreens pharmacies in the vicinity for easy access to medications and healthcare needs. The area also boasts several parks like Spearwood Park and Bluffs Regional Park, perfect for outdoor activities and recreation. For medical care, there are reputable physicians and hospitals nearby such as UCHealth Highlands Ranch Hospital and Kaiser Permanente. Overall, this neighborhood offers a mix of services and entertainment options that cater to the needs of seniors looking for a comfortable and accessible living environment.

Restaurants

• Chick-Fil-A (0.7 miles)
• Max Taps (1.9 miles)
• McDonald's (2.3 miles)
• Chick-Fil-A (2.5 miles)
• Raising Cane's Chicken Fingers (2.6 miles)
• Big Bill's New York Pizza (2.6 miles)
• McDonald's (2.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (3 miles)
• King Soopers Pharmacy (3.1 miles)
• Walgreens (3.4 miles)

Parks

• Spearwood Park (1.1 miles)
• Bluffs Regional Park (3.7 miles)
• Daniels Park (4.8 miles)
• Chatfield State Park (6.2 miles)
• Sierra Ridge Park (7.4 miles)
• Centennial Center Park (7.5 miles)
• Rosamond Park (7.7 miles)

Places of Worship

• Pax Christi Catholic Church (2 miles)
• Mission Hills Church (3 miles)
• Temple Sinai (8.1 miles)

Theaters

• AMC Highlands Ranch 24 (2.5 miles)
• Alamo Drafthouse Littleton (4.9 miles)

Physicians

• Alta Vista Dermatology (2.7 miles)
• Panorama Orthopedics (2.8 miles)
• Corneal Consultants of Colorado PC (3 miles)
• South Denver Cardiology Associates (3.1 miles)
• Centennial Family Care (4 miles)
• Colorado Center For Reproductive Medicine (4.3 miles)
• Kaiser Permanente (4.4 miles)

Hospitals

• UCHealth Highlands Ranch Hospital (2.8 miles)
• Children's Hospital Colorado South Campus (3.2 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.7 miles)
• Black Rock Coffee Bar (7 miles)

Transportation

• Arapahoe Light Rail Station (5.6 miles)