The Sanctuary of Phoenix

Pros

• The caregivers, Irene and Charlie, are genuinely caring and make the residents feel happy and entertained.
• The facility is very clean and provides a pleasant atmosphere for residents.
• Anette, a staff member at The Sanctuary of Phoenix, was helpful, polite, and provided thorough answers to questions regarding the care schedule and meals.
• Residents receive excellent care, leading families to feel satisfied and content with their loved ones’ well-being.
• Families appreciate the friendly environment that makes it feel like visiting family when entering the facility.
• The food served at the facility is reported to be good, contributing to residents' overall happiness.
• The community is responsive and willing to work with families to meet their loved ones' needs effectively.

Cons

• The owners are refusing to take calls or texts regarding the return of a $1900 deposit, four months after the resident's death.
• There is concern about whether the resident used other people's toothbrushes during their short stay, as they returned home with multiple toothbrushes.
• A review mentioned that although the facility is clean and well cared for, it has an old-looking and stark aesthetic.
• Some caregivers were noted as being better than others, implying inconsistency in care quality.
• The review indicates a lack of clarity regarding activities offered, with one resident having only been there for a week without further information.

Review

The Sanctuary of Phoenix has garnered a range of feedback from families and residents, showcasing the positive aspects of its caregiving staff and environment, while also highlighting some areas that have raised concerns. With a general impression of warmth and care, many reviewers express satisfaction with their experiences in the facility.

One shining aspect mentioned consistently across various reviews is the quality of care provided by caregivers like Irene and Charlie. Families describe them as compassionate, friendly, and genuinely invested in the well-being of the residents. Their approach not only provides essential support but also creates a vibrant atmosphere where laughter and joy abound. One reviewer explicitly noted that these caregivers significantly aided in navigating the complex processes involved in transitioning to assisted living, offering education and guidance during an otherwise challenging time. This kindheartedness contributes to an overall positive experience for both residents and their families.

Reviewers commonly remark on the cleanliness and welcoming ambiance of The Sanctuary of Phoenix. Many have described walking through its doors as akin to visiting family, appreciating how fresh it smells and how well-kept the facilities are overall. Despite certain reservations regarding aesthetics—one observer felt that while well-maintained, the decor was somewhat outdated—the overarching sentiment remains one of comfort and homeliness. These factors play an essential role in ensuring that residents feel at ease in their surroundings.

However, not all experiences were without challenges; issues surrounding property management surfaced for some families after moving loved ones out of the facility. One reviewer detailed frustrations regarding a delayed return of their mother’s deposit four months post her demise, noting that repeated calls went unanswered by management—a stark contrast to the caring experience encountered during residency. Clear communication from management regarding financial matters appears crucial in maintaining trust and satisfaction among families transitioning their loved ones into care.

Concerns about hygiene practices also emerged from reviews focused on shorter stays within The Sanctuary. One family expressed discomfort when their mother returned home with several toothbrushes, leading them to question whether she had used others' personal items during her three-day stay there. While they appreciated staff attentiveness otherwise, this incident caused apprehension about shared hygiene among residents—a concern worth addressing for facilities catering to vulnerable populations.

Beyond concerns related to personal belongings or management communication issues lies a consensus about the core mission at The Sanctuary: providing excellent care tailored uniquely to each resident's needs rather than resorting solely to medication-based solutions. Reviewers who mentioned other facilities often did so favorably when comparing them with The Sanctuary's tailored approach, which emphasizes individual care strategies alongside daily activities designed for engagement.

In conclusion, The Sanctuary of Phoenix stands out for its nurturing caregivers who cultivate a warm community atmosphere amidst clean surroundings that make families feel right at home upon entering its doors. However, like any establishment providing care services, it must remain vigilant against operational inefficiencies or lapses in hygiene practices while ensuring effective communication surrounding finances—elements critical not just to success but also peace-of-mind for those relying on such facilities during times filled with uncertainty.

This area of Phoenix, Arizona, is located in a convenient and accessible neighborhood with a variety of amenities nearby. There are multiple places of worship for spiritual enrichment, as well as several healthcare facilities including clinics and specialists for various medical needs. The presence of parks provides opportunities for outdoor activities and relaxation, while the abundance of cafes offers social gathering spots for enjoying coffee or tea. Additionally, there are numerous dining options ranging from fast food to sit-down restaurants, catering to different culinary preferences. Pharmacies are conveniently located for easy access to medications and health care products. Lastly, there are theaters close by for entertainment options such as movies and shows. Overall, this area provides a comfortable and well-rounded environment suitable for senior living.

Places of Worship

• Pure Heart Christian Fellowship (0.7 miles)
• St Thomas More Parish (4.1 miles)
• Open Door Fellowship Church (5 miles)
• Church of Jesus Christ of Latter Day Saints (5.4 miles)

Physicians

• Northwest Clinic For Children (0.8 miles)
• West Valley Ear Nose & Throat (1.6 miles)
• Banner Thunderbird Surgery Center (2.3 miles)
• Arizona Center for Hematology and Oncology (2.4 miles)
• AOC: Arizona Otolaryngology Consultants (2.5 miles)
• ABC Children's Eye Specialists (2.5 miles)
• Arrowhead Health Centers (2.7 miles)

Parks

• Conocido Park (1.2 miles)
• Foothills Park (3.3 miles)
• Moon Valley Park (3.6 miles)
• Royal Palm Park (5.1 miles)
• Paseo Highlands Park (5.2 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.7 miles)
• Dutch Bros Coffee (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)

Restaurants

• Whataburger (1.4 miles)
• Valle Luna (1.5 miles)
• Don Ruben's Mexican Restaurant (1.9 miles)
• Bruster's Ice Cream (2 miles)
• McDonald's (2.4 miles)
• Chipotle Mexican Grill (2.6 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)

Theaters

• AMC Deer Valley 30 (3.3 miles)
• AMC Arrowhead 14 (5.1 miles)