Cypress Court at Peoria

Pros

• The staff at Brookdale Union Hills are caring and treat residents like family.
• The activities, meals, and overall care give families peace of mind.
• Brookdale is a wonderful community where loved ones are well cared for and respected.
• Dora is very caring, and staff like Jenny go above and beyond.
• Regina and Anna are responsive and provide clear health information.
• The facility is consistently clean and fresh.
• The staff are compassionate, patient, and dedicated to residents' well-being.
• Brookdale Union Hills welcomed a family member during a difficult time and provided exceptional care.
• The environment feels like home, with friendly and helpful staff supporting daily needs.

Cons

• One reviewer describes the facility as a horrible place, saying the staff are "a damn joke" and warns others not to put their family there.
• A reviewer accuses Brookdale Corporate of neglect, claiming a grandmother nearly died within 21 days due to denial of water and medications, leading to kidney dysfunction.
• A reviewer says staff are chronically short-staffed, failed to hydrate a mother resulting in severe dehydration and health problems, and that a new mattress was purposefully ruined.
• A reviewer alleges racism among staff and upper management, describing unprofessional and biased behavior.
• A reviewer complains that no one told the family their relative wasn't eating for a week and hospice was only notified late; after-hours phone access was reportedly unavailable.
• A reviewer claims retaliation against the family, including calls to adult protective services and demands for damages.

Review

Brookdale Union Hills inspires a wide spectrum of experiences among families who entrust their loved ones to its care. Across many reviews, the prevailing tone is that the community is filled with caring, compassionate people who genuinely want the best for residents. Families repeatedly describe the staff as attentive and kind, with the sense that caregivers treat residents like family. The dedication of individuals such as Dora, Marilyn, Auggy, and Cameron is highlighted by several reviewers who celebrate the personal connections they've formed with residents and their families. The phrase Brookdale "family" shows up often, signaling that some families feel welcomed and supported during what is usually a difficult time. For those who have experienced this care, the overall impression is that the people on the front lines work hard to make residents feel safe, respected, and well cared for.

Many reviewers focus on the daily quality of life that Brookdale Union Hills strives to provide. The comments frequently commend the activities program, the meals, and the overall level of care that seems to give families peace of mind. Visitors repeatedly note that the facility is clean and inviting, and several accounts mention that the environment feels safe and well managed. In particular, friends and relatives of memory care residents describe staff who are patient and present at feeding times, who assist with activities and routines, and who appear to take the welfare of residents seriously. For families who have trusted Brookdale with the care of a loved one, these everyday details - tidy spaces, thoughtful activities, and attentive meals - are often what they value most.

There are several glowing testimonials that focus on long-term relationships and consistent leadership. One reviewer, whose father has been at Brookdale Union Hills for about a year and a half, speaks highly of the care team and the way they have supported him through illness. They single out the manager Dora as especially caring, and they describe Jenny as going "above and beyond" in her role. Regina and Anna are praised for their responsiveness to health questions, and the reviewer notes that the facility feels clean and fresh. This combination of supportive management and responsive nursing staff contributes to a sense of security and reassurance for families during challenging medical journeys. In these accounts, Brookdale is portrayed as a place where long-term residents can stay connected with their families while receiving steady, compassionate care.

A number of reviews highlight the personal warmth of the staff and the consistency with which residents are treated. Several families emphasize that the people who work at Brookdale Union Hills - across reception, care, and administration - display patience, happiness, and a genuine kindness toward residents and their families. The sense conveyed is that the staff are not merely performing tasks but are invested in the well-being of each individual, so much so that families feel they can trust the care their loved ones receive. The cleanliness and the overall environment are frequently cited as reflecting a high standard of care, underscoring why some families feel comfortable recommending the community to others.

However, the narrative is not one-sided. A number of reviews present serious concerns and warnings based on distressing experiences. One reviewer describes a highly troubling situation in which a mother-in-law was in the facility for 21 days before becoming so ill that she required hospitalization, with allegations that she did not receive adequate water or timely medication. This account includes accusations of neglect, a lack of doctor communication, interactions with adult protective services, and retaliatory actions that purportedly followed the family's complaints. The reviewer also claims that chemicals were dumped on a mattress to render it unsuitable for the family's transfer, and they express a strong demand for accountability and financial restitution. These claims paint a starkly different picture from the usual praise and indicate a perception of danger and compromised safety.

Further troubling reports describe dehydration and related health declines that allegedly resulted from insufficient hydration and care, along with complaints about after-hours communication failures and perceived retaliation for voicing concerns. In another review, a family member asserts that a well-known staff pair - an executive director and an LPN - were uncaring and dishonest, and that critical calls and information were not shared in a timely fashion. The negative accounts also include a sense of misaligned priorities - claims that the facility prioritizes profits over people and that short-staffing contributes to lapses in basic care, especially during busy meal times or late in the day. The cumulative effect of these stories is a deep distrust in the facility's ability to protect and properly care for vulnerable residents.

Additionally, one long-running narrative recalls a period starting in 2019 when the staff were praised for making the mother feel "like she was part of the team." Yet, as aging and medical conditions evolved, the reviewer describes how aggressive behaviors required emergency evaluation and subsequent changes in mobility and feeding ability. They express concern about the memory care environment during times of aging and illness, noting that staff did not always ensure residents ate or received consistent feeding assistance. When the mother's decline worsened and hospice care began, the reviewer recounts feelings of disconnection from the facility's communications - specifically, a lack of notification about not eating for an extended period - and this contributed to a sense of unfinished time with their loved one. The family ultimately chose to move their relative home for final days, and their reflections on the way the facility handled condolences and donations after the passing add to a complex memory of care, both positive and painful.

Despite these darker portrayals, several reviews offer heartfelt gratitude for the moments they did experience at Brookdale Union Hills. One reviewer recounts the comforting sense of belonging during an illness that could have forced separation, emphasizing how Brookdale enabled their parents to stay together during a challenging period. They describe the staff as compassionate, kind, and dedicated, and they speak with appreciation for the steady and respectful atmosphere that helped them navigate the end of life with dignity. In another account, a family member highlights the way the facility's cleanliness and careful attention to the environment supported a sense of well-being for their mother - a person who enjoyed her room and the care givers who attended to her daily needs. Still another reviewer frames their experience as a strong positive, noting how Brookdale Union Hills made a difficult transition after a parent's fall feel manageable and supportive, reinforcing the feeling that the community could be trusted when push came to shove.

The reviews also acknowledge broader concerns about culture and dynamics within the organization. A subset of writers raises questions about racism and gender dynamics among staff and leadership, suggesting that personal biases and office politics could influence interactions with residents and families. While these claims are less frequent, they contribute to a more complicated picture of Brookdale Union Hills - one in which multiple factors beyond direct patient care are perceived to shape the resident experience. Taken together, the collection of perspectives reveals that Brookdale Union Hills can be a source of tremendous comfort and relief for some families, while for others it represents serious safety concerns and emotional distress. The diversity of experiences underscores the importance of visiting, asking pointed questions, and obtaining clear, firsthand information when evaluating whether a particular community is the right fit for a loved one.

This part of Peoria, Arizona offers a convenient and diverse array of healthcare services, including physicians specializing in vein and vascular issues, pediatrics, retina care, dermatology, endoscopy, pain management, and general hospital services. In terms of pharmacies, there are multiple options in close proximity for easy access to medications. Dining options range from fast food chains like Whataburger and In-N-Out Burger to more upscale establishments like Arrowhead Grill and Abuelo's Mexican Restaurant. Places of worship are nearby for those seeking spiritual fulfillment. Additionally, there are cafes for socializing and enjoying a cup of coffee. Entertainment options include movie theaters and parks for leisurely activities. Overall, this part of Peoria provides a well-rounded community with various amenities suitable for senior living.

Physicians

• Sonoran Vein and Endovascular (0.1 miles)
• Pleasant Pediatrics (1.3 miles)
• Aspire Pedi. Therapy (1.5 miles)
• Associated Retina Consultants (2.1 miles)
• Arrowhead Dermatology PC (2.6 miles)
• Arrowhead Endoscopy & Pain Management Center (3.2 miles)
• Arrowhead Hospital - Bryan Ficarra, DO (3.2 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• Albertsons Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• Walgreens (3.2 miles)

Restaurants

• Whataburger (1.2 miles)
• Arrowhead Grill (1.3 miles)
• Line Thai Resteraunt (1.4 miles)
• Cracker Barrel (1.5 miles)
• In-N-Out Burger (1.8 miles)
• The Social on 83rd (1.9 miles)
• Abuelo's Mexican Restaurant (1.9 miles)

Places of Worship

• The Church At Arrowhead (1.6 miles)
• St Thomas More Parish (3.7 miles)
• Christ's Church of the Valley (4.7 miles)
• CCV Childrens Building (4.7 miles)
• Copper Hills Church (5 miles)

Cafes

• Starbucks (1.9 miles)
• Dutch Bros Coffee (3.3 miles)
• Starbucks (3.3 miles)
• Black Rock Coffee Bar (3.7 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.1 miles)

Theaters

• Arrowhead Fountains 18 (2 miles)
• AMC Arrowhead 14 (2 miles)

Parks

• Fletcher Heights Park (2.1 miles)
• Rio Vista Community Park (3.1 miles)
• Foothills Park (4.3 miles)
• Thunderbird Park (4.9 miles)
• Indoor Playgrounds International (5 miles)

Hospitals

• HonorHealth Health Center (4.3 miles)