Brookdale Union Hills

Pros

• The staff at Brookdale Union Hills are extremely caring and helpful, taking the time to know both residents and their families personally.
• Residents enjoy a variety of engaging activities, which contribute positively to their well-being.
• The facility is clean and well-maintained, providing a pleasant environment for residents and visitors alike.
• Families have expressed satisfaction with the compassionate care provided by dedicated staff members.
• The community has received high praise for its excellent nutrition, with residents enjoying appealing and healthy meals.
• Many families recommend Brookdale Union Hills to others seeking quality care for their loved ones due to the positive experiences they’ve had.
• The recent experiences described reflect a supportive network among staff that helps residents adjust to their new environment effectively.
• The leadership within the community has been recognized for its compassion and skill, further enhancing the quality of care offered.

Cons

• The loved one was found naked and covered in feces, indicating severe neglect in care.
• There were instances of over-medication and failure to monitor diabetes, leading to an emergency room visit.
• The facility refused to accept a resident back from the hospital due to inability to handle their needs, raising concerns about their capability.
• The reviewer felt that staff did not attend to residents promptly and reported being overcharged on a bill.
• Continued billing occurred after the loved one passed away, causing stress during probate proceedings.
• Communication with corporate was ineffective, leaving the reviewer feeling helpless regarding billing issues.
• A tour experience went poorly as residents seemed to be talked down to by staff members.
• Concerns arose about the comingle of high-functioning residents with those who could not care for themselves, potentially impacting morale.
• The facility's signage prominently identifying it as an Alzheimer's dementia center could deter potential residents or their families.
• Some activities were limited, primarily consisting of small group entertainment rather than more diverse or engaging options.

Review

The reviews of Brookdale Union Hills paint a diverse picture of the experiences families have had with this memory care community. For some, the facility has been a beacon of hope and support during challenging times, while others have expressed significant concerns regarding the quality of care and operational management. A common thread throughout these narratives is the variance in service quality, which appears to impact residents and their families profoundly.

Numerous reviewers highlighted the compassionate nature of the staff at Brookdale Union Hills as one of its standout features. Many families noted that caregivers take time to engage with not only the residents but also their visiting loved ones. Simple interactions, such as asking about one’s day or providing comfort through hugs, contribute significantly to creating a warm environment where family members feel reassured about leaving their loved ones in capable hands. One reviewer particularly appreciated how attentive staff members were, often checking in to see if they needed anything during their visits.

Despite these positive sentiments, several families reported alarming incidents that raised serious concerns about the administration's ability to provide adequate care for those with dementia and related conditions. A haunting review recounted an instance where a resident was found in distress due to neglectful practices, highlighting issues such as over-medication and poor monitoring of essential health parameters like diabetes. Such experiences led some families to question whether this facility could cater effectively to advanced dementia needs, ultimately expressing regret over financial investments made into a community that appeared unable to manage critical aspects of caregiving.

Another issue discussed by multiple reviewers was inconsistent billing practices tied up in complex administrative processes. One family noted being continually billed thousands each month after their loved one passed away before moving into the community. They expressed frustration with corporate responses that failed to resolve these complications timely or thoroughly. This added layer of distress indicates ongoing challenges within Brookdale Union Hills' administrative operations when it comes to handling sensitive situations involving grief and financial matters.

Conversely, there were several positive reflections on daily life at Brookdale Union Hills that showcased an engaging and supportive atmosphere for residents who do thrive there. Some families mentioned robust activities scheduled daily—ranging from aerobics classes to movie nights—that keep residents mentally active and socially engaged. Their emphasis on maintaining personal connections among staff and fostering a sense of belonging contributed significantly to overall satisfaction for many families whose loved ones resided there.

Ultimately, while some reviews express heartfelt gratitude towards committed staff members who genuinely seem invested in residents' well-being, others raise red flags regarding systemic issues that could compromise safety and quality care. The overarching theme underscores the importance for prospective residents’ families to conduct thorough research before selecting such facilities—visiting potential communities firsthand remains crucial in discerning whether they align with specific needs or expectations surrounding memory care services. As illustrated by these stories from Brookdale Union Hills, investing emotionally and financially requires careful consideration amidst varied experiences among different caregivers and administrators within similar contexts.

This part of Peoria, Arizona offers a convenient and diverse array of amenities for seniors. With several physicians, pharmacies, and hospitals in close proximity, medical care is easily accessible. There are also a variety of restaurants offering different dining options, as well as cafes for socializing or enjoying a quiet cup of coffee. Places of worship are nearby for spiritual fulfillment, and parks provide opportunities for outdoor recreation and relaxation. The area also boasts theaters for entertainment and indoor playgrounds for visiting grandchildren. Overall, this neighborhood provides a well-rounded community with everything seniors may need for a comfortable and fulfilling lifestyle.

Physicians

• Sonoran Vein and Endovascular (0.1 miles)
• Pleasant Pediatrics (1.3 miles)
• Aspire Pedi. Therapy (1.5 miles)
• Associated Retina Consultants (2.1 miles)
• Arrowhead Dermatology PC (2.6 miles)
• Arrowhead Endoscopy & Pain Management Center (3.2 miles)
• Arrowhead Hospital - Bryan Ficarra, DO (3.2 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• Albertsons Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• Walgreens (3.2 miles)

Restaurants

• Whataburger (1.2 miles)
• Arrowhead Grill (1.3 miles)
• Line Thai Resteraunt (1.4 miles)
• Cracker Barrel (1.5 miles)
• In-N-Out Burger (1.8 miles)
• The Social on 83rd (1.9 miles)
• Abuelo's Mexican Restaurant (1.9 miles)

Places of Worship

• The Church At Arrowhead (1.6 miles)
• St Thomas More Parish (3.7 miles)
• Christ's Church of the Valley (4.7 miles)
• CCV Childrens Building (4.7 miles)
• Copper Hills Church (5 miles)

Cafes

• Starbucks (1.9 miles)
• Dutch Bros Coffee (3.3 miles)
• Starbucks (3.3 miles)
• Black Rock Coffee Bar (3.7 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.1 miles)

Theaters

• Arrowhead Fountains 18 (2 miles)
• AMC Arrowhead 14 (2 miles)

Parks

• Fletcher Heights Park (2.1 miles)
• Rio Vista Community Park (3.1 miles)
• Foothills Park (4.3 miles)
• Thunderbird Park (4.9 miles)
• Indoor Playgrounds International (5 miles)

Hospitals

• HonorHealth Health Center (4.3 miles)