Willow Brooke Senior Living RCAC

Pros

• The Executive Director, Kimberly Spurgeon, responded to the food complaint and made necessary changes, resulting in significant improvement.
• The staff at Willow Brooke provided excellent care for a loved one and showed genuine kindness and professionalism.
• The community at Willow Brooke is secluded and offers a peaceful environment for families to visit.
• The location and grounds of Willow Brooke are beautiful, with great views from all windows.
• Management and staff at Willow Brooke have been attentive to the needs of residents, leading to a positive experience for residents and their families.

Cons

• The food complaints were only addressed after the customer complained.
• The staff at Willow Brooke did not provide satisfactory care for the customer's loved one.
• The community's location, although beautiful, is secluded and may not be convenient for everyone.
• Despite the pleasant grounds, some aspects of the management and staff's attentiveness to residents' needs have been lacking.

Review

Willow Brooke Assisted Living Community has received high praise from multiple individuals for their exceptional care and serene surroundings. One reviewer expressed their satisfaction with the improvements made to the food after providing feedback. Kimberly Spurgeon, the Executive Director, responded promptly and informed the reviewer about the upcoming changes that would be implemented. As a result, significant improvement was noticed by another family member. This showcases the community's commitment to addressing concerns and continuously striving for excellence.

The level of care provided at Willow Brooke has exceeded expectations according to one grateful family member. The staff members have been described as kind, professional, and genuinely caring towards residents like their own family. This level of compassion ensures that each resident receives personalized attention and support throughout their stay at this assisted living community.

Beyond the exceptional care provided, Willow Brooke also offers a secluded and peaceful environment for families to visit their loved ones. With its beautiful location and scenic grounds, visitors are greeted with stunning views from every window. This aspect not only contributes to a calming ambiance but also allows families to enjoy quality time together in a visually appealing setting.

Moving a loved one into an assisted living community can be an emotionally challenging decision; however, Willow Brooke has been commended for making this transition a positive experience. A reviewer expressed their satisfaction with the management and staff who have been consistently attentive to their mother's needs since her arrival in August 2017. The professionalism and dedication demonstrated by the team have fostered trust between families and caregivers.

The positive experience shared by reviewers highlights that Willow Brooke Assisted Living Community is not just a place of residence but also a welcoming home where individuals can find solace during difficult times. The genuine care shown towards residents fosters a sense of belonging, creating an atmosphere that is both comforting and supportive.

Overall, these reviews emphasize Willow Brooke's dedication to providing excellent care while maintaining a tranquil environment for residents and their families. The prompt response from the Executive Director regarding concerns about the food demonstrates their commitment to addressing feedback and continuously improving. The kind and professional staff further contribute to the positive experience, making residents feel valued and loved. With its picturesque location and attentive management, Willow Brooke Assisted Living Community stands out as a remarkable option for individuals seeking exceptional care and a peaceful sanctuary for their loved ones.

This part of Stevens Point, Wisconsin offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With a selection of restaurants including PJ's at SentryWorld and Culver's nearby, there are plenty of dining options to choose from. Additionally, the area is home to several cafes such as Starbucks and CPS Café for those looking to relax with a cup of coffee. For medical needs, there are reputable physicians like Klasinski Clinic and Marshfield Clinic Stevens Point Center within close proximity, along with hospitals like Ascension St Michael's Hospital Cancer Care for specialized care. Places of worship like Trinity Lutheran Church and Kingdom Hall of Jehovah's Witnesses provide spiritual support and community engagement opportunities. Parks like Pfiffner Pioneer Park and Veterans Memorial Park offer green spaces for leisurely walks or recreational activities. Pharmacies such as Home Town Pharmacy and Walgreens are easily accessible for medication needs, while transportation options like U-Haul Neighborhood Dealer and Alamo make getting around the area convenient. Overall, this part of Stevens Point provides a welcoming environment with essential services that cater to the needs of seniors looking to settle in the area.

Restaurants

• PJ's - SentryWorld (0.6 miles)
• Culver's (0.9 miles)
• China Wok (1.1 miles)
• Tokyo Steak House (1.1 miles)
• Papa John's Pizza (1.2 miles)
• Papa Joe's Bar (1.3 miles)
• Final Score (1.3 miles)

Cafes

• Starbucks (1.2 miles)
• CPS Café (1.6 miles)
• Tech Lounge (2 miles)
• The Cottage Cafe (2.1 miles)
• Panera Bread (4.8 miles)
• Starbucks (4.8 miles)

Physicians

• Cosmetic Surgery & Hair Rstrtn (1.4 miles)
• Atlas Psychiatry (1.4 miles)
• Klasinski Neurocare (1.4 miles)
• Klasinski Clinic (1.4 miles)
• Ambulatory Surgical Center of Stevens Point (1.4 miles)
• Marshfield Clinic Stevens Point Center (1.6 miles)
• Ministry Medical Group Psychiatry (1.6 miles)

Places of Worship

• Kingdom Hall of Jehovah's Witnesses (1.4 miles)
• Newman University Parish (1.6 miles)
• Hmong Alliance Church (1.8 miles)
• Trinity Lutheran Church (2 miles)
• Church Of The Intercession (2.1 miles)
• Good News Fellowship Church (2.5 miles)
• New Freedom Prison Ministry (3.5 miles)

Hospitals

• Ascension St Michael's Hospital Cancer Care (1.7 miles)
• Saint Michael's Hospital (1.8 miles)
• Electrolysis and Laser Center (2.2 miles)
• Aspirus Stevens Point Clinic - Hoover Road (4.3 miles)

Parks

• Pfiffner Pioneer Park (2 miles)
• Mathias Mitchell Public Square Main Street Historic District (2 miles)
• Veterans Memorial Park (2.6 miles)
• Iverson Park (2.7 miles)
• Lower Whiting Park (4.2 miles)
• Al Tech Park (4.9 miles)
• Little Plover River Park's (5.7 miles)

Pharmacies

• Home Town Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Metro Market Pharmacy (2.4 miles)
• Walgreens (3.5 miles)

Transportation

• Longest train EVER (2.6 miles)
• U-Haul Neighborhood Dealer (2.9 miles)
• Prime Tines Taxidermy (3 miles)
• Alamo (3.6 miles)
• U-Haul Neighborhood Dealer (3.8 miles)