Willow Brooke Point Senior Living CBRF

Pros

• The staff at Willow Brooke go above and beyond in providing care, demonstrating impressive kindness and respect towards residents.
• Many reviewers noted the spacious and well-decorated rooms, contributing to a pleasant living environment.
• Families appreciated the variety of activities offered, which fostered socialization and engagement among residents.
• The community is described as clean and beautiful, with great views from the windows enhancing the overall atmosphere.
• Positive changes in food quality were acknowledged after new culinary staff were hired, leading to improved dining experiences.
• Several families expressed gratitude for the attentive management and care provided to their loved ones during their stays.
• Residents felt comfortable and well cared for, making it a recommended choice by multiple families seeking similar communities.

Cons

• Management is not the best, and complaints seem to be necessary for improvements to occur.
• The meals are often cold and lack variety, with limited access to salad dressings and fruit.
• There are issues with cleanliness, including stained carpets and infrequent toilet cleaning.
• Residents with mobility issues are frequently excluded from activities or trips to the activity room.
• High staff turnover hampers the coordination of care plans, leading to communication problems.
• Call lights go unanswered, indicating a significant understaffing problem that results in long wait times for assistance.
• Some residents have reported neglect in care, such as being left in soiled clothes for extended periods.
• The facility has had issues with medications not being administered correctly.
• There are reports of unpleasant odors and unclean conditions throughout the building.
• Staff attitudes can vary, with some being described as rude or unprofessional.

Review

Willow Brooke Point has generated a mixed response from families and residents alike, with many praising its beautiful community and spacious apartments. Several reviewers highlighted the nice surroundings and appealing architecture of the facility. The rooms are described as roomy, bright, and nicely decorated, contributing to an overall pleasant living environment. Many families appreciate the extensive programs and activities offered, which include exercise sessions, entertainment events, and socialization opportunities. These elements have enhanced the experience for residents who thrive on engagement with others.

However, despite positive remarks about the physical attributes of Willow Brooke Point, significant concerns were raised regarding management and staffing levels. Numerous reviews pointed to issues related to under-staffing that hindered the quality of care residents received. Families expressed frustration over call lights going unanswered, delays in receiving help, and a general lack of oversight from management. This situation was exacerbated by high staff turnover rates that made it difficult to establish consistent care plans for residents. Complaints about unsanitary conditions also surfaced; stained carpets, infrequent toilet cleaning, and neglected personal hygiene were all mentioned as points of concern.

Another prominent critique focused on meal quality and dining experiences within the community. Many reviewers reported that meals were often cold upon arrival since they were prepared in another building. Additionally, there was feedback regarding a lack of variety in food options—certain staples like salad dressing or fruit seemed scarce or unavailable altogether. Though there was some acknowledgment of improvement following complaints lodged with executive management about food quality—a testament to their willingness to adapt—the prevailing sentiment remained that dining needs significant enhancement.

Challenging communication channels further complicated care efforts at Willow Brooke Point. Families expressed frustration over management's failure to address resident needs adequately and mentioned instances where staff appeared disinterested or dismissive towards personal concerns raised by families regarding their loved ones' care. The contrast between friendly individual staff members who genuinely cared for residents against a backdrop of indifferent administration painted a troubling picture for many families considering this facility for their loved ones.

In terms of activities, while some families appreciated existing offerings, others felt there should be more variety available—especially on weekends when residents might be looking for additional engagement opportunities outside regular scheduled events. Some reviews specifically called for better inclusion protocols for those with mobility challenges; they noted how less mobile residents often missed out on activities simply due to logistical oversights rather than lack of interest.

Despite these protests surrounding understaffing issues and some operational shortcomings in areas such as meal service or activity coordination—many reviewers still found aspects worth recommending about Willow Brooke Point. Positive interactions between caring staff members drew praise across multiple accounts; individuals highlighted how these relationships formed crucial bonds that supported both emotional well-being during residency and offered reassurance to families concerned with adequate care provision. Overall impressions suggest that although improvements are needed—particularly regarding staffing consistency and communication—Willow Brooke Point offers valuable amenities coupled with dedicated personnel willing to provide compassionate support where possible.

This area of Stevens Point, Wisconsin offers a variety of amenities and services that can cater to the needs of seniors looking for a convenient and comfortable living environment. With several restaurants within close proximity, such as PJ's at SentryWorld and Culver's, seniors have access to diverse dining options. Additionally, there are numerous cafes like Starbucks and CPS Café for socializing or enjoying a relaxing cup of coffee. In terms of healthcare, there are multiple physician offices nearby, including Cosmetic Surgery & Hair Restoration and Marshfield Clinic Stevens Point Center, ensuring easy access to medical services. Places of worship such as Trinity Lutheran Church and Kingdom Hall of Jehovah's Witnesses provide opportunities for spiritual enrichment. Furthermore, the presence of hospitals like Ascension St Michael's Hospital Cancer Care offers peace of mind in case of medical emergencies. Parks like Pfiffner Pioneer Park and Veterans Memorial Park offer opportunities for outdoor recreation and relaxation. The availability of pharmacies like Home Town Pharmacy and Walgreens ensures convenient access to medication supplies. Transportation options including U-Haul Neighborhood Dealer and Alamo provide ease of travel in the area. Overall, this part of Stevens Point presents a convenient and well-rounded living environment for seniors seeking a vibrant community with essential amenities within reach.

Restaurants

• PJ's - SentryWorld (0.5 miles)
• Culver's (0.8 miles)
• China Wok (1 miles)
• Tokyo Steak House (1.1 miles)
• Papa John's Pizza (1.1 miles)
• Papa Joe's Bar (1.2 miles)
• Final Score (1.3 miles)

Cafes

• Starbucks (1.2 miles)
• CPS Café (1.5 miles)
• Tech Lounge (1.9 miles)
• The Cottage Cafe (2.2 miles)
• Panera Bread (4.7 miles)
• Starbucks (4.8 miles)

Physicians

• Cosmetic Surgery & Hair Rstrtn (1.3 miles)
• Atlas Psychiatry (1.4 miles)
• Klasinski Neurocare (1.4 miles)
• Klasinski Clinic (1.4 miles)
• Ambulatory Surgical Center of Stevens Point (1.4 miles)
• Marshfield Clinic Stevens Point Center (1.6 miles)
• Ministry Medical Group Psychiatry (1.6 miles)

Places of Worship

• Kingdom Hall of Jehovah's Witnesses (1.4 miles)
• Newman University Parish (1.5 miles)
• Hmong Alliance Church (1.7 miles)
• Trinity Lutheran Church (2 miles)
• Church Of The Intercession (2 miles)
• Good News Fellowship Church (2.4 miles)
• New Freedom Prison Ministry (3.4 miles)

Hospitals

• Ascension St Michael's Hospital Cancer Care (1.7 miles)
• Saint Michael's Hospital (1.7 miles)
• Electrolysis and Laser Center (2.1 miles)
• Aspirus Stevens Point Clinic - Hoover Road (4.2 miles)

Parks

• Pfiffner Pioneer Park (1.9 miles)
• Mathias Mitchell Public Square Main Street Historic District (1.9 miles)
• Veterans Memorial Park (2.5 miles)
• Iverson Park (2.6 miles)
• Lower Whiting Park (4.2 miles)
• Al Tech Park (4.8 miles)
• Little Plover River Park's (5.6 miles)

Pharmacies

• Home Town Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Metro Market Pharmacy (2.3 miles)
• Walgreens (3.5 miles)

Transportation

• Longest train EVER (2.5 miles)
• U-Haul Neighborhood Dealer (2.8 miles)
• Prime Tines Taxidermy (3 miles)
• Alamo (3.6 miles)
• U-Haul Neighborhood Dealer (3.7 miles)