Tender Loving Care Retirement

Pros

• The staff are amazing, caring, and friendly.
• The facility is consistently clean, bright, and welcoming.
• Excellent communication from the staff helps families feel informed and at ease.
• Residents are treated with dignity, respect, and genuine compassion.
• The environment feels warm, home-like, and family-run.
• Activities are engaging and enjoyed by residents.
• The ownership and staff are described as caring and devoted.
• The facility provides safe, secure, and accessible spaces for residents.
• Families note compassionate and thoughtful care during difficult times.
• Tender Hearts is highly recommended for a loved one's care.

Cons

• They provide near satisfactory care; however, every time something needs to be addressed the owners seem to have an absurd excuse.
• Costs were increased at a constant, slow pace, making past expensive options seem cheaper by comparison.
• The owner's word is described as worthless, with promises not kept and nothing in writing.
• The ownership change caused a chaotic period for residents and their families.
• The facility kept services just above the level of comfort to move residents to another facility.
• The policy that only the owner can change light bulbs left a resident's family member feeling bad.

Review

Tender Hearts Assisted Living and Memory Care in Green Bay has consistently drawn praise for its warm, home-like atmosphere, with numerous residents and family members attesting to the care, cleanliness, and friendly spirit of the facility. In many notes, the setting is described as bright and welcoming, with spaces that feel open and comfortable. Reviewers repeatedly emphasize that the environment is well maintained, clean, and easy to navigate, and they appreciate the sense that the home is a place where residents can feel secure and at ease.

A central thread running through the feedback is the extraordinary dedication and kindness of the staff. Families frequently highlight the care team as the heart of Tender Hearts: individuals who are patient, attentive, and genuinely invested in the well?being of residents. Names like Kelly, Brooke, Sue, Stacy, and many others surface as standout contributors who answer questions, offer reassurance, and ensure activities and routines are handled with thoughtfulness and respect. The personnel are often described as friendly and accommodating, with staff treating residents like their own family members or grandparents. The sense of a caring, intimate community is a hallmark repeated by those who visited or relied on the facility during difficult times.

Care quality especially shines in the memory care and end?of?life support stories. Several reviews reference compassionate engagement with residents experiencing dementia or memory challenges, and an appreciation for how staff manage changing needs with patience and competence. The collaboration with Heartland Hospice and the coordinated support for end-of-life care are highlighted as meaningful and respectful, helping families feel peace about their loved ones' comfort and dignity in the final months. In moments of crisis or transition, families note that the Tender Hearts team works to keep residents safe, comfortable, and well cared for, reinforcing the impression that the facility is a place where difficult situations are handled with empathy and professionalism.

Visitors also describe the facility as a place with ample activity, social opportunities, and opportunities for families to engage. One reviewer notes that activities are well organized and enjoyable, led by staff who aim to create meaningful moments for residents. The activity program is framed as a core part of daily life, contributing to a sense of purpose and community. Residents' rooms and common areas are portrayed as inviting spaces where residents can socialize, relax, or participate in planned events, with staff working to foster a sense of belonging and connection among both residents and their families.

Despite the overwhelmingly positive sentiment, a few reviewers raise concerns that center on consistency, transparency, and costs. A common thread among these comments is the impression that ownership changes or business decisions can introduce periods of disruption or uncertainty. Some families describe periods when changes of ownership created confusion, or when communications about services and pricing felt unclear. There are reports of cost increases over time and a sense among some families that services could be pushed toward optional or additional charges, prompting them to reassess whether Tender Hearts remains the best fit compared with other facilities. For a portion of reviewers, this underlines the importance of getting commitments in writing and maintaining open, proactive dialogue about pricing and what is included in care plans.

Another set of concerns focuses on promises and guarantees that were not fulfilled to some families. One review recounts a repeated inability to honor a promised room for a parent, with assurances given but later rescinded, leading to frustration and a sense that agreements were not binding without formal documentation. Related anecdotes touch on operational disagreements, such as requests for basic maintenance or personal care decisions, with some family members feeling that ownership figures were the ones who controlled certain processes rather than frontline staff or family input. While these are voiced by a minority of reviewers, they stand out as a reminder of the need for clear communication, reliable follow?through, and written confirmations when families are making important decisions about placement and arrangements.

There are also practical, day?to?day concerns raised by a few reviewers. Instances such as disagreements over housekeeping or maintenance practices - like questions about who handles routine tasks (for example, changing a light bulb) or where items like dentures are cleaned - reflect a desire for more transparent processes and accountability. These comments should be weighed alongside the broader, consistently positive feedback, as they point to areas where the facility could further strengthen its operations and ensure that every resident's needs are met without undue burden on families.

Taken together, Tender Hearts presents as a facility that many families choose because of its warm, compassionate staff, clean and welcoming environment, and a sense that residents are treated with dignity and personal attention. The praise for the staff's kindness, the homey atmosphere, and the meaningful activities paints a picture of a community where residents can feel at home and loved. At the same time, prospective families are wise to consider the notes about ownership transitions, pricing practices, and the importance of clear, documented commitments. For those evaluating Tender Hearts, direct conversations with the leadership and care team, along with a tour of the facilities and a review of current policies, can help ensure alignment with expectations and needs.

In short, Tender Hearts is widely celebrated for the care, warmth, and family-like environment it provides, with many stories of staff going above and beyond to support residents and their families. Yet it is also a place where prospective residents should examine and confirm details about ownership, pricing, and care commitments, to ensure the experience aligns with what families value most: reliable communication, transparent processes, and a consistent standard of compassionate care. If you are looking for a home that feels like family and prioritizes respectful, person?centered care, Tender Hearts offers a compelling, heartfelt option - while remaining mindful of the importance of clear agreements and ongoing, open dialogue.

This area of Green Bay, Wisconsin, offers a convenient and diverse array of amenities for seniors looking for a comfortable living environment. With numerous dining options such as Zambaldi Beer, Plia's Kitchen, and Cranky Pat's Pizzeria nearby, residents can enjoy a variety of cuisines without having to travel far. The close proximity to hospitals like St Vincent Hospital and Bellin Health provides peace of mind in case of medical emergencies. Additionally, pharmacies like CVS and Walgreens are easily accessible for medication needs. For leisure activities, parks such as Heritage Hill State Park and Green Isle Park offer scenic spots for outdoor relaxation. Cafes like Julie's Cafe & Catering and Starbucks provide cozy atmospheres for socializing with friends. And for entertainment, Bay Park Cinema is just a short drive away for movie buffs. Overall, this neighborhood offers a balanced mix of conveniences and recreational opportunities for seniors looking to settle in the area.

Restaurants

• Zambaldi Beer (0.3 miles)
• McDonald's (0.4 miles)
• Plia's Kitchen (0.5 miles)
• Nukeo Thai Restaurant (0.8 miles)
• Cranky Pat's Pizzeria (1.2 miles)
• Happy Joe's Pizza (1.4 miles)
• Barley's Pub (1.7 miles)

Hospitals

• St Vincent Hospital (0.3 miles)
• Pediatrics Intensive Care Unit At St Vincents (0.8 miles)
• St Vincent Hospital (0.9 miles)
• HSHS St. Vincent Hospital (1 miles)
• St Vincent's NICU (1 miles)
• Bellin Health Cardiology Associates - Green Bay (1 miles)
• Bellevue Independent and Assisted Living (2.4 miles)

Physicians

• Clark, Kristin Prevea Allouez Health Center (0.3 miles)
• Green Bay Oncology (0.4 miles)
• The New Dermatology Group (0.5 miles)
• Bellin Health (0.5 miles)
• Bellin Health Ear, Nose and Throat (0.8 miles)
• Prevea Health (0.9 miles)
• Maymoona Attiyat, MD (1 miles)

Pharmacies

• Children's Promise (0.5 miles)
• CVS Pharmacy (0.7 miles)
• CVS In The Pharmacy (0.7 miles)
• Aurora Lab (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.8 miles)
• Aurora Pharmacy (1.8 miles)

Parks

• Heritage Hill State Park (1.3 miles)
• Green Isle Park (1.4 miles)
• Leicht Memorial Park (2.3 miles)
• Farlin Park (2.4 miles)

Cafes

• Julie's Cafe & Catering (1.8 miles)
• Kavarna (2.1 miles)
• Starbucks (2.3 miles)
• Panera Bread (2.4 miles)

Theaters

• Bay Park Cinema Ashwaubenon, Wi (2.4 miles)