Tender Loving Care Retirement in Green Bay, WI

Pros

• The staff are caring, friendly, and always willing to help.
• The facility is clean, bright, and home-like.
• Families report excellent communication and thoughtful answers to questions.
• Residents are treated with respect, kindness, and are made to feel like family.
• The care provided is compassionate and personalized, with attention to safety.
• The environment offers ample activities and engaging social opportunities.
• Rooms are spacious and accessible, with comfortable, inviting decor.
• Staff promptly notify families during incidents and emergencies.
• The ownership and team are trusted, dedicated, and genuinely caring.
• Tender Hearts is described as a warm, welcoming place where loved ones are well cared for.

Cons

• The owners provide near satisfactory care but offer absurd excuses whenever something needs addressing.
• The facility’s ownership changed after her arrival, and the transition caused a period of chaos.
• They note that costs were increased gradually, nudging families to consider cheaper options elsewhere.
• They were told only the owner could change light bulbs, which left relatives feeling their loved ones’ basic needs were being deferred.
• The owner promised a room on two occasions but recanted each time, and his word was described as worthless.

Review

Tender Hearts Assisted Living in Green Bay is best suited for families seeking a warm, family‑run, home‑like environment where caregivers know residents well, communicate openly, and deliver care with dignity. The community shines for seniors who prize personal attention, respectful treatment of elders, and robust social engagement. It is especially appealing for those requiring memory‑care support within a compassionate setting, where staff create routine, meaningful interaction, and a sense of belonging. This is not a clinical or corporate campus; it is a smaller, hands‑on operation that feels like a caring extended family, with residents living among familiar faces and familiar spaces.

Those who should consider alternatives include families needing highly formalized, school‑house–style management or fixed, crystal‑clear pricing with locked‑in contracts. A few reviews highlight inconsistent experiences tied to ownership changes and evolving policies, which can translate into uncertainty about room availability or cost timing. If the priority is a perfectly predictable, scale‑driven system, or if intensive medical oversight and standardized procedures are non‑negotiable, exploring larger operators or facilities with long‑standing, centralized governance may be prudent. Prospective families should demand concrete commitments in writing, especially around room assignments and pricing.

The strongest pros, consistently echoed in the feedback, often offset the most notable drawbacks. The staff is repeatedly described as exceptionally caring, responsive, and communicative, with families appreciative of immediate ER notifications, respectful treatment, and a willingness to address questions without pressure. The environment reinforces these strengths: bright, clean, home‑like spaces with comfortable rooms and practical safety features such as accessible bathrooms. Activities and social programming are highlighted as a core strength, helping residents stay engaged, with staff who truly treat residents as grandparents or beloved family members. In memory‑care moments, the team’s stability and calm, patient approach can be a meaningful anchor for residents and families alike.

Additional strengths include the genuine sense of a family‑run atmosphere and owners who are visibly involved in daily life. Families frequently describe the facility as welcoming, with staff who foster connections through shared meals, lighthearted interactions, and structured events that nurture relationships among residents, families, and caregivers. The anecdotes of positive personal touch, caregivers who celebrate milestones, a nursing leadership team that is accessible, and activities planned with residents’ preferences in mind, underscore a culture where kindness, not cookie‑cutter routines, drives care. For many families, this translates into reassurance that their loved ones are seen as individuals, not as numbers.

However, potential residents should be mindful of the more mixed threads in the reviews. One or two accounts flag promises about room availability that were not honored, suggesting a need for clarified, written guarantees and more consistent communication. A few families report that ownership transitions once or twice destabilized operations, and there are mentions of rising costs and occasional operational frictions that can strain trust. Concrete examples about maintenance handoffs or item handling reveal a risk that simple tasks may fall through the cracks unless stewardship and documentation are airtight. These concerns are not universal, but they are real enough to merit proactive, written assurance and ongoing, transparent dialogue.

In weighing a decision, Leaning toward Tender Hearts means prioritizing warmth, personal attention, and a home‑like culture over the certainty of a large, highly standardized system. For families who value close relationships with caregivers, visible owner involvement, and a living‑room feel day to day, this community offers meaningful advantages. Prospective residents should plan a thorough on‑site visit, asking detailed questions about room allocation processes, pricing inclusions, memory‑care capabilities, and daily routines. Demand a written agreement, request direct contact with current families, and map a clear continuity of care plan. When these elements align, Tender Hearts stands out as a strong, compassionate option; when they do not, alternatives with more formal guarantees may be the more prudent path.

This area of Green Bay, Wisconsin, offers a convenient and diverse array of amenities for seniors looking for a comfortable living environment. With numerous dining options such as Zambaldi Beer, Plia's Kitchen, and Cranky Pat's Pizzeria nearby, residents can enjoy a variety of cuisines without having to travel far. The close proximity to hospitals like St Vincent Hospital and Bellin Health provides peace of mind in case of medical emergencies. Additionally, pharmacies like CVS and Walgreens are easily accessible for medication needs. For leisure activities, parks such as Heritage Hill State Park and Green Isle Park offer scenic spots for outdoor relaxation. Cafes like Julie's Cafe & Catering and Starbucks provide cozy atmospheres for socializing with friends. And for entertainment, Bay Park Cinema is just a short drive away for movie buffs. Overall, this neighborhood offers a balanced mix of conveniences and recreational opportunities for seniors looking to settle in the area.

Restaurants

• Zambaldi Beer (0.3 miles)
• McDonald's (0.4 miles)
• Plia's Kitchen (0.5 miles)
• Nukeo Thai Restaurant (0.8 miles)
• Cranky Pat's Pizzeria (1.2 miles)
• Happy Joe's Pizza (1.4 miles)
• Barley's Pub (1.7 miles)

Hospitals

• St Vincent Hospital (0.3 miles)
• Pediatrics Intensive Care Unit At St Vincents (0.8 miles)
• St Vincent Hospital (0.9 miles)
• HSHS St. Vincent Hospital (1 miles)
• St Vincent's NICU (1 miles)
• Bellin Health Cardiology Associates - Green Bay (1 miles)
• Bellevue Independent and Assisted Living (2.4 miles)

Physicians

• Clark, Kristin Prevea Allouez Health Center (0.3 miles)
• Green Bay Oncology (0.4 miles)
• The New Dermatology Group (0.5 miles)
• Bellin Health (0.5 miles)
• Bellin Health Ear, Nose and Throat (0.8 miles)
• Prevea Health (0.9 miles)
• Maymoona Attiyat, MD (1 miles)

Pharmacies

• Children's Promise (0.5 miles)
• CVS Pharmacy (0.7 miles)
• CVS In The Pharmacy (0.7 miles)
• Aurora Lab (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.8 miles)
• Aurora Pharmacy (1.8 miles)

Parks

• Heritage Hill State Park (1.3 miles)
• Green Isle Park (1.4 miles)
• Leicht Memorial Park (2.3 miles)
• Farlin Park (2.4 miles)

Cafes

• Julie's Cafe & Catering (1.8 miles)
• Kavarna (2.1 miles)
• Starbucks (2.3 miles)
• Panera Bread (2.4 miles)

Theaters

• Bay Park Cinema Ashwaubenon, Wi (2.4 miles)