Bay Manor

Pros

• The manager at Bay Manor is exceptional in every way.
• The property is described as a wonderful place to live with friendly neighbors and convenient access to amenities.
• Michael is very helpful and promptly answers residents' questions.
• Angela is very helpful and friendly and addresses issues immediately.
• The building offers quiet living and has well-maintained underground parking.
• The community welcomes cats and hosts activities such as bingo.
• Tours are encouraged, and prospective residents are invited to see the property for themselves.

Cons

• One reviewer described the management as absolutely awful.
• Residents reported that seniors are afraid of falling in the garage.
• A reviewer claimed theft abounds at the property.
• One reviewer alleged that management denies police entry for welfare checks.
• A reviewer alleged Premier Real Estate Management kept the security deposit and charged rent after a death.
• A reviewer described the company as primarily money-focused.
• Another reviewer stated the property is falling apart and management refuses to pay for major repairs.
• A former on-site manager was accused by a reviewer of theft and lying.
• The newer manager was described as clueless about what's in the lease, though trying to help when possible.
• A reviewer claimed apartment photos are inaccurate and misleading.
• A reviewer described a unit as filthy with cabinets dirty and blinds deteriorating.
• A reviewer asserted that most issues are ignored by maintenance.
• A reviewer said staff are rude and disrespectful.

Review

Bay Manor Senior Apartments sits at the center of a heated conversation among its residents, drawing a wide spectrum of opinions that often contradict one another. On one end of the conversation is a resident who has lived there almost four years and adamantly defends the property and its leadership. This person claims the current manager is exceptional in every way, describing a willingness to give personalized tours to interested residents and prospective tenants. They emphasize that in their view, some negative reviews are planted or exaggerated, and they invite outsiders to come see for themselves, asserting confidence in the on-site team and in the experience of long-time residents.

Other residents echo positive notes about Bay Manor, presenting a different flavor of the experience. A separate tenant who has lived there for about a year and a half paints a bright picture: the building is quiet and peaceful, with a strong sense of safety. The underground parking garage is praised for being well-kept, and the author stresses that there's no fear of falling. They highlight the ease of rent payment through Premier's online portal and point to prompt maintenance responses when online requests are submitted, naming a staff member named Mark as being particularly responsive. Angela is singled out as friendly and helpful, capable of addressing issues right away. For this reviewer, in-person visits reveal what they see as a sound, well-managed community.

The same period also brings a much bleaker narrative. A critic asserts that the management is absolutely awful and argues that seniors live in fear of falling in the garage. They accuse management of denying police entry for welfare checks, and they allege theft is rampant, including a claim that seven people (including children) are living in a two-bedroom unit. This view starkly contrasts with the more positive portrayals, suggesting a breakdown in safety and oversight that deeply worries some residents and observers.

There is another emotionally charged account centered on a family experience after a resident's death. A reviewer recounts their mother's 14-and-a-half-year tenure at Bay Manor and the distress of being asked for March rent right after informing management of her passing. They describe February as paid, yet March being charged, and they question the fairness of applying a 28-day notice rule while a move-out process had already begun. The security deposit is described as being kept to offset March rent, and a letter closing with a well-meaning but tone-deaf wish of happiness at a "new LOCATION" is said to have left the family devastated. The reviewer also faults what they view as inconsistent communications and a lack of trained staff answering phones during a vulnerable time, painting Premier Real Estate Management as impersonal and financially focused rather than compassionate.

Another perspective comes from someone who says they stayed for only a year and found Premier Real Estate Management to be primarily money-driven. They claim the building is deteriorating and that the management has refused to fund major repairs. Allegations extend to the former on-site manager, described as a thief and liar who allegedly entered tenants' apartments and stole, with police reportedly involved in another incident. The reviewer also asserts that Premier misunderstood or mishandled rental rights for a live-in aide in a Section 42 complex, leaving a disabled tenant at a disadvantage. According to this account, the newer manager, Mike, is a decent person who tries to help but sometimes lacks complete knowledge of the lease terms. They describe the apartments as misrepresented visually in photos, and they recount a filthy unit upon move-in that required extensive cleaning. They praise a maintenance worker named Mel as a rare positive note in an otherwise frustrating situation and accuse Premier of generally ignoring problems, except for Mel's efforts.

Amid these strong criticisms, other voices offer more favorable impressions. One reviewer who has been there for almost three years notes that the community hosts activities like bingo and welcomes cats, painting a picture of a quiet, engaged living environment with underground parking and what they interpret as capable, effective management. They frame the staff as competent in their duties, suggesting that the team handles day-to-day responsibilities well and contributes to a sense of stability for residents who enjoy a calm lifestyle.

Another thread of voices emphasizes warmth, hospitality, and practical support from the staff. Several reviews describe a friendly atmosphere with neighbors who look out for one another and staff who are responsive and approachable. A resident specifically thanks Mike for being helpful, describing a tour experience with Michael that was informative and straightforward. They recount a smooth process in getting into a unit, with no notable obstacles, and repeatedly characterize the staff as kind and accommodating.

There are also candid critiques about specific staff members, underscoring how personal interactions can color the overall experience. One reviewer mentions Jane, an on-site manager, in a strongly negative light, recounting a tense encounter with their mother and characterizing Jane as rude. This sentiment appears alongside broader complaints about training, responsiveness, and the overall culture of the management office. A separate closing remark from a different voice notes that some team members come across as rude and disrespectful, suggesting that the customer service experience can vary dramatically depending on who you interact with.

Taken together, the collection of reviews reveals a property that elicits strongly polarized opinions. Some residents celebrate Bay Manor as a safe, quiet, and well-managed home with helpful staff, active community life, and convenient amenities. Others describe systemic concerns about safety, financial practices, and the conduct of certain managers, including criticisms of alleged misbehavior and a perceived lack of empathy during difficult times. The consistent thread is that Bay Manor is a place where personal experiences vary widely, and visitors or prospective tenants are encouraged to form their own judgments by visiting in person, meeting the staff, and seeing the condition of the property for themselves.

This particular neighborhood in Green Bay, Wisconsin, offers a variety of amenities that cater to the needs of seniors. With several restaurants located within walking distance, including McDonald's, Arby's, and The Pancake Place, residents can enjoy convenient dining options. Additionally, there are multiple physicians' offices and clinics nearby for easy access to medical care. The presence of HSHS St. Mary's Hospital Medical Center and other healthcare facilities ensures that residents have access to quality healthcare services. There are also pharmacies like Walgreens and CVS nearby for medication needs. Parks such as Perkins Park and Mather Heights Park provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood offers a mix of convenience, healthcare access, and recreational activities that make it a desirable location for senior living in Green Bay.

Restaurants

• McDonald's (0.2 miles)
• The Pancake Place (0.2 miles)
• Arby's (0.4 miles)
• Burger King (0.6 miles)
• Popeyes Louisiana Kitchen (0.7 miles)
• Bay Motel & Family Restaurant (1 miles)
• Los Banditos (1.2 miles)

Physicians

• Va Green Bay Clinic (0.2 miles)
• Milo C. Huempfner Va Outpatient Clinic (0.2 miles)
• Kasdorf, Gayle Prevea Health Service (0.2 miles)
• Lamers Andrew Prevea Heartcare Green Bay (0.2 miles)
• Padraic Obma, MD (0.2 miles)
• Janet Johnson, MD (0.3 miles)
• Lorraine Jackson, MD (0.3 miles)

Hospitals

• HSHS St. Mary's Hospital Medical Center (0.3 miles)
• Saint Marys Hospital (0.3 miles)
• Mason Manor Retirement Cmnty (0.6 miles)
• avIVa Infusions (2.4 miles)
• Bellin Memorial Hospital (3.2 miles)
• St Vincent's NICU (3.2 miles)
• Bellin Health Cardiology Associates - Green Bay (3.2 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Aurora Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Sams East (1.3 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.4 miles)

Cafes

• Starbucks (0.4 miles)
• Kavarna (2.3 miles)

Parks

• Perkins Park (0.8 miles)
• Mather Heights Park (1.4 miles)
• Henry S. Atkinson Park (1.5 miles)
• Fisk Park (1.6 miles)
• Leicht Memorial Park (2.3 miles)

Places of Worship

• Nativity Of Our Lord Parish (2.7 miles)

Theaters

• Bay Park Cinema Ashwaubenon, Wi (3.1 miles)