Lasata Heights Retirement Ctr

Pros

• The staff were accommodating, caring, and compassionate.
• Nursing staff took the time to understand patients' unique needs and were not overly rushed.
• Therapists provided exceptional care and collaborated to achieve the best possible results.
• Communication with nursing staff and therapists was excellent, with productive weekly care meetings.
• The Lasata staff provided exceptional care and gave peace of mind that loved ones were in capable hands.
• Lasata Heights is great, with wonderful and caring staff and a well-run facility.

Cons

• Lasata Care Center was not satisfactory; staff were aloof, showed little compassion, and failed to orient the mother after her stroke.
• A CNA rolled her eyes at the reviewer when reminded of the stroke, signaling poor empathy.
• The reviewer's mother reportedly felt like dirt after the Saturday morning attendant's visit.
• LaSata Heights rehab care was very poor, with no consistency in staff or level of care.
• Glaucoma medication was lost, and the resident waited over an hour and a half for bathroom assistance.
• The reviewer never met a nurse during visits, and the occupational therapist did not listen to her needs to return home.
• Bed-bound patients could not reach the light cord or emergency cord, a safety risk.
• Administrators were described as a joke; the reviewer urged avoiding sending loved ones there.
• The facility had no air conditioning, leaving staff overworked and care delivery compromised by heat.
• Phone inquiries about care were met with "I don't know," making it hard to get answers, and staff were difficult to reach.

Review

The set of experiences shared about Lasata facilities paints a deeply mixed portrait, with moments of genuine appreciation sitting beside sharp critiques of care, communication, and campus management. On one hand, there are warm memories of compassionate staff, skilled therapists, and care that helped a member of the family recover and feel safer during a difficult time. On the other hand, there are pointed warnings about inconsistency, neglect, and systemic problems that left loved ones feeling forgotten or dismissed. The contrasts often hinge on which part of the campus is involved (Lasata Heights versus Lasata Care Center) and which staff members happened to be on shift.

Several reviews highlight the positive, set within the framework of rehab after surgery or illness. One family praised Lasata Care Center for the attentive, patient-centered approach they encountered as their mother recovered after back surgery. They described being "very pleased" with the care, the staff, and the support from the center, noting that after roughly two and a half weeks their mother had returned home looking stable and on the mend. The staff, including nurses and CNAs, were described as caring, compassionate, and willing to take the time to understand the patient's needs. Therapists were singled out as exceptional professionals who could quickly grasp complex challenges and coordinate effectively with nursing staff. Weekly care meetings and open communication were cited as hallmarks of the team's approach, helping to address questions and concerns throughout the stay. The overall impression from this viewpoint was one of confidence and relief, punctuated by gratitude toward the Lasata team.

In another strong affirmative note, a reviewer credited the care team with "accommodating, caring, & compassionate" behavior, especially among nursing staff who took the time to know the patient's specific situation. The therapists were described as experienced professionals who collaborated to achieve the best possible outcomes, and there was appreciation for the way communication was handled - nurses and therapists engaging in productive weekly meetings and ensuring questions were answered. Even practical critiques were offered in a constructive spirit, with one reviewer noting the food as "a bit boring & bland" but easily balanced by outside meals or snacks. Overall, this voice celebrated Lasata as a "grate place" and expressed thanks for the peace of mind that came from trusting the staff with a loved one's care.

Yet, the same facility system is also depicted with a starkly different lens by other families. Another reviewer, who referenced Lasata Heights as part of its campus, described alarming lapses in care and a troubling lack of consistency. They recounted days when a morning sponge bath, teeth brushing, and hair care did not occur, while other days included more attentive routines. Medication lapses were highlighted, including the loss of glaucoma medication, and delays in assistance for basic needs, such as using the bathroom after ringing a call bell for help. The physical therapy experience was mixed; the physiotherapist was praised, but the occupational therapist did not listen or adapt to the patient's needs for returning home. A practical accessibility concern was raised - if a patient is bed-bound, reaching the light cord or the emergency cord could be impossible. The reviewer concluded with a strong warning against relying on this facility for rehab needs, signaling a clear desire to avoid reusing the site for future care.

Further criticisms extended beyond personal caregiving to a perceived failure of leadership and program coherence. A reviewer noted that transition staff for moving a loved one to Lasata Heights appeared unaware of the services available on that campus (meals, cleaning, hair salon, etc.), and they labeled the administrators as a "joke" and urged others to avoid bringing loved ones there. Additional issues included no air conditioning in rooms, which worsened conditions for staff and patients alike, leading to a perception that the staff were overworked and uncomfortable. There were pointed complaints about the difficulty of obtaining accurate information from the nursing team - phrases like "I don't know, you should ask the nurse" were cited as a barrier to timely answers. The sense of frustration grew with the observation that a respectful, helpful phone answer was not consistently available, and the suggestion that someone needed to physically move Delores back to her room and train a competent operator for the phones underscored a perceived responsiveness gap.

The most caustic critiques targeted cost, value, and overall corporate performance. One reviewer contrasted their experience with a very negative financial appraisal: paying roughly $10,000 for one month and leaving after two weeks, with no discount offered and the claim that the facility cost twice as much as comparable places yet delivered only "half the love and care." The message was a stark appeal to prospective families to consider other options, including direct contrasts with facilities "behind them to the South" that allegedly offered half the price with double the care. The post also pressed a broader accusation of systemic misalignment, implying that upper management may be unconcerned about the quality and perception of care, a charge supported by references to litter and disrespect for the grounds.

Environmental and maintenance concerns appeared repeatedly in the more critical posts. Some reviewers painted a picture of a campus where wrappers, garbage, bags, and other debris accumulated on the ground near the entrance, suggesting a disrespectful atmosphere that undermines trust in the facility's commitment to cleanliness and care. The presence of cameras in 2018 was cited as a reminder that such issues should be detectable and preventable, and meanwhile, the lack of adequate garbage cans or maintenance could only complicate matters further. The sentiment was clear: a clean, well-kept, welcoming exterior matters as much as the inner care, and neglect in either domain undermines confidence in the organization.

Amid the spectrum of experiences, a recurring thread is the capacity for both high-quality, compassionate care and disappointing, inconsistent service. Some families report that their loved ones were able to stay together in shared rooms during end-of-life moments, that care teams could be memory-felt as "wonderful and caring," and that the overall environment could be well-run and supportive. Others describe serious gaps in response times, inconsistent daily care, and administrative barriers that leave families feeling uncertain and anxious. The common refrain across these stories is a call for better consistency, clearer communication, and more proactive management - especially in coordinating rehab services, ensuring medication safety, and maintaining a clean, well-functioning campus.

Taken together, the experiences illustrate a facility complex that matters deeply to families - where a capable and compassionate team can make a life-changing difference, but where the same system can also fall short in ways that erode trust and security. For families considering Lasata facilities, the range of reviews suggests that outcomes can hinge on which unit is involved, which staff members are on duty, and how proactively management engages with residents and their loved ones. The overarching plea from several voices is for improved consistency, stronger accountability, and a commitment to preserving the dignity and comfort of every patient - whether in rehabilitation, daily care, or preparation for returning home.

This area of Cedarburg, Wisconsin, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several restaurants within walking distance, such as Maxwell's and The Stilt House, residents can enjoy diverse dining options. Additionally, there are cafes like Java House and Cedarburg Coffee Roastery nearby for a relaxing coffee break. For healthcare needs, there are reputable physicians at locations like Family Vision Center and Cedarburg Pediatrics - Children's Wisconsin, as well as hospitals like Ascension Columbia St. Mary's Ozaukee - Cedarburg in close proximity. The presence of pharmacies such as Walgreens and CVS Pharmacy ensures easy access to medication and health supplies. Nearby parks like Cedar Creek Park provide opportunities for outdoor recreation and relaxation. Overall, this area combines essential services with recreational activities, making it an appealing choice for seniors looking to settle down in a vibrant community.

Restaurants

• Maxwell's (0.8 miles)
• The Stilt House (0.8 miles)
• Rebellion Brewing (0.9 miles)
• Pj Piper Pancake Hse (0.9 miles)
• Out & Out Custard & Sandwiches (1.2 miles)
• McDonald's (1.3 miles)
• The Fermentorium Brewery & Tasting Room (1.7 miles)

Cafes

• Java House (0.8 miles)
• Cedarburg Coffee Roastery (0.8 miles)
• Starbucks (1.2 miles)
• Flipside Cafe & Grill (3.8 miles)
• Starbucks (4.2 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.6 miles)

Physicians

• Family Vision Center (0.8 miles)
• Cedarburg Pediatrics - Children's Wisconsin (1.7 miles)
• Homestead Family Health Center (1.7 miles)
• Aurora Advanced Healthcare (2.4 miles)
• Dermatology Associates of Wisconsin SC (3.8 miles)
• Forefront Dermatology Grafton, WI (3.8 miles)
• Grafton Eye Center (4.5 miles)

Parks

• Cedarburg Firemen's Park (0.8 miles)
• Cedar Creek Park (1.1 miles)
• Adlai Horn Park (1.1 miles)
• Willowbrook Park (1.1 miles)
• Lime Kiln Park (2.5 miles)
• Pine Street Park (3 miles)
• Mequon Rotary Park (3.7 miles)

Hospitals

• Ascension Columbia St. Mary's Ozaukee - Cedarburg (1.4 miles)
• Aurora Sports Medicine & Rehab (4.2 miles)
• Aurora Medical Center (4.2 miles)
• Breastfeeding Support - Ascension Columbia St Mary's Hospital Ozaukee Birthing Center (4.9 miles)
• Rogers Memorial Hospital (7.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.4 miles)
• Aurora Pharmacy (4.1 miles)
• Walgreens (4.4 miles)
• Metro Market Pharmacy (6.3 miles)
• Walgreens (6.6 miles)

Places of Worship

• Grace Lutheran Church Elca (3.2 miles)
• Vineyard Community Church (4.4 miles)
• St Peters United Church of Christ (6.6 miles)

Theaters

• North Shore Cinema Mequon, Wi (6.2 miles)
• Saukville Cinema Saukville, Wi (6.7 miles)