Pines Village Retirement Apts

Pros

• It is a good place.

Cons

• There is no visitor parking.
• The grounds are poorly maintained, with overgrown bushes and winter ice hazards.
• Tenants must clear ice and snow from paths, and management denies liability for injuries from frozen sidewalks.
• Inspections are frequent and invade residents' privacy.
• Management tried to close the community center restrooms after 5pm, forcing residents to use their own facilities.
• Parking is mismanaged, with spaces taken by offices and management, leaving little for residents and guests.
• The complex is unsafe for the elderly and disabled due to thievery, drugs, and homelessness, and the manager is accused of invading privacy and possible theft.

Review

Residents describing Pines Terra paint a grim picture of living there, shaped by persistent management problems that touch nearly every aspect of daily life. Across several accounts, renters and friends of renters highlight a pattern of inadequate maintenance, puzzling policy decisions, and a sense that the property is more about office presence and appearances than about keeping the buildings safe, comfortable, and truly affordable for its intended elderly and disabled residents.

One of the most consistent complaints is the lack of visitor parking. Multiple reviews insist there simply aren't enough spaces for guests, and what space exists seems to be allocated to offices or used in ways that leave residents and their visitors stranded. This problem is paired with a broader sense that the management has shifted parking around to serve its own convenience at the expense of residents. In addition, there is frustration about the use of community spaces: at least one review notes that management converted one of the two community centers into office space, reducing the areas available for residents and important community functions despite grants that were supposed to benefit the residents.

Maintenance and groundskeeping are another major bone of contention. The grounds are described as barely kept, with overgrown bushes and neglected communal areas aside from the lawn. Winter presents particular hazards: residents are expected to clear ice and snow from sidewalks, but only a narrow portion from the main walk is cleared, leaving a dangerous gap for people stepping from their doors. Several accounts recount falls and injuries over the last couple of years, with management allegedly denying responsibility for the hazardous conditions on sidewalks and entryways. This combination of poor upkeep and punitive or evasive responses to injuries fuels a narrative of unaddressed risk.

The reviews also emphasize chronic privacy and safety concerns. Inspections are said to be frequent, with residents feeling their privacy is invaded. A documented tension point is the community center's restroom situation: management reportedly tried to close restrooms after 5 p.m. despite scheduled events, telling residents to use their own bathrooms instead. When residents tried to raise the issue with the management company, calls allegedly ended up routed to Pines Terra's own team rather than to the company supposedly overseeing the property, and several reviewers claimed that complaints about management were effectively redirected or ignored.

Communication problems appear repeatedly as a source of frustration. Complaints submitted to the management company often do not yield satisfactory responses, and attempts to contact the owner - the California Commercial Investment Group - appear to go unanswered in at least some cases. The sense voiced by residents is that funds and grants intended to improve the community are instead absorbed by management, with little observable benefit returned to residents. This disconnect between the financial attention given to the property and the tangible improvements experienced by tenants contributes to a feeling that the complex prioritizes appearances or administrative control over actual resident well-being.

Beyond structural and procedural concerns, personal experiences underscore a troubling atmosphere. One review centers on a friend living in these apartments, describing persistent harassment by a manager and a sense that privacy has been violated. Allegations include instances of the manager entering another resident's apartment without consent, tampering with belongings, and a general impression of misconduct around access and oversight. There are references to a broader climate of fear about documenting or pursuing complaints, with one account suggesting that complaints disappear or lead to retaliatory actions once the manager is identified.

Another troubling thread in the accounts is the portrayal of the complex as home to "riff raff" and criminal activity. Reviewers mention thievery, drugs, and a steady flow of homeless individuals wandering through the grounds. The implication in these narratives is that the safety and security of elderly and disabled residents are compromised, and that the management has not implemented effective or credible measures to address these concerns. Taken together with the other issues raised, these comments reinforce a general impression of a community that feels unsafe and under-resourced for its stated population.

Taken as a whole, the collection of reviews presents a troubling portrait of a property where parking is scarce, maintenance is inconsistent, safety hazards are tolerated, privacy is compromised, and communication with leadership is unreliable. The themes recur across multiple voices: a sense that residents are paying for a service that is not delivered, that funds intended for community improvements do not translate into visible benefits, and that fear of retaliation or neglect discourages people from speaking up. For current or prospective renters, the message that emerges is one of caution and scrutiny: investigate the property's current management practices, demands for transparency, and concrete plans for safety, accessibility, and community investment before deciding to live there.

This part of Spokane, Washington, offers a convenient and vibrant area for senior living with a variety of amenities nearby. Within a short distance, there are several physicians' offices, pharmacies, cafes, and restaurants, providing easy access to healthcare and dining options. The proximity to Valley Hospital and transportation hubs like Mirabeau Park & Ride and STA Pence-Cole Valley Transit Center ensures reliable medical care and transportation services. Additionally, residents can enjoy leisure activities at Regal Spokane Valley theater, Mirabeau Park, and Brown's Park or find spiritual fulfillment at nearby places of worship such as Holy Trinity Lutheran Church and Victory Faith Fellowship. Overall, this neighborhood provides a well-rounded community with essential services and recreational opportunities for seniors seeking a comfortable living environment.

Physicians

• Freedom Health Group (0.2 miles)
• Spokane Oral Surgery (0.2 miles)
• MultiCare Rockwood Clinic Digestive Health Center - Spokane Valley (0.5 miles)
• MultiCare Rockwood Radiation Therapy and PET/CT Services (0.5 miles)
• Northwest Orthopaedic Express – Spokane Valley (0.5 miles)
• Aspen Sleep Centers (0.5 miles)
• Empire Eye Physicians PS (0.5 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Fueled Coffee Company (1.5 miles)
• Dutch Bros Coffee (2 miles)
• Whistle Stop Coffee Shop (2.6 miles)
• Higher Ground Espresso (3 miles)
• Daily Habit (4.1 miles)
• Starbucks (4.5 miles)

Restaurants

• Denny's (0.3 miles)
• Brother's Office Pizzeria (1.1 miles)
• Taco Bell (1.1 miles)
• Senor Froggy Mexican Foods (1.2 miles)
• McDonald's (1.2 miles)
• Arby's (1.2 miles)
• Hong Kong Buffet (1.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (0.4 miles)
• Welllife Pharmacy (0.6 miles)
• Yoke's Fresh Markets (0.6 miles)
• Halpin's Pharmacy & Treasure Room (0.7 miles)
• Chas-Valley Pharmacy (1 miles)
• Safeway Pharmacy (1.2 miles)

Hospitals

• Valley Hospital (0.6 miles)
• Providence Holy Family Hospital (6.8 miles)
• Spokane Kidney Center (7.7 miles)

Transportation

• Mirabeau Park & Ride (1.1 miles)
• STA Pence-Cole Valley Transit Center (1.2 miles)

Theaters

• Regal Spokane Valley (1.6 miles)

Parks

• Mirabeau Park (1.7 miles)
• Brown's Park (2.3 miles)

Places of Worship

• Holy Trinity Lutheran Church (2 miles)
• Victory Faith Fellowship (2.2 miles)
• Journey Church (5.1 miles)