Overall Review of Robert E Lee Building
differentiator
10 reviews mention this
Historic setting and central location
Many guests come back for the buildingâs historic feel and downtown convenience.
Guests repeatedly mention the central, walkable spot in Lexington and the restored/historic character of the building. A few reviewers call the location a major reason they chose the property, and others say it made the stay more enjoyable even when they had complaints about room details or service. Some also note itâs close to familiar local stops and campuses.
common
6 reviews mention this
Restaurant and bar experiences vary
On-site dining earns praise for quality, but some meals and service get criticized.
Several reviewers describe good food and service at the restaurant/bar inside the building, including an âexcellent mealâ and positive hospitality. Others say dinner quality has changed or wasnât impressive, and at least one guest reports an especially poor bartender experience that affected their evening. A couple mentions note specific practical issues like breakfast not being well stocked or being cold.
common
14 reviews mention this
Staff friendliness is inconsistent
Reviews describe both very helpful service and frequent front-desk or staff rudeness.
Some guests specifically praise staff members as pleasant, friendly, and attentive, and a few highlight individuals who helped quickly during issues. At the same time, many other reviews complain about rude or unwelcoming front-desk interactions, lack of responsiveness, or difficulty getting help when they asked. Several reviewers connect the service problems to whether they would return.
caveat
12 reviews mention this
Rooms are clean but have quirks
Rooms are often described as clean and updated, but recurring issues include noise and missing basics.
A number of guests mention clean, recently updated rooms, large or comfortable spaces, and nice showers. Common complaints include thin walls and noise from neighbors or live music, plus room layout or comfort issues like bedding and small televisions. Multiple reviews also flag missing in-room conveniences such as no fridge and no microwave, and some mention bathroom setup problems like no shower door and water splashing.
caveat
8 reviews mention this
Value concerns for the rates paid
Many reviews say the stay didnât feel worth the cost.
Several guests directly question whether the rooms, amenities, or service justify the price they paid, with comments that it felt basic compared with other options. Others describe paying high nightly rates while dealing with issues like check-in delays, broken or unreliable systems, or problems with housekeeping or amenities. A few also criticize pricing behavior and describe paying more when busy.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.