Lexington House Apartments

Pros

• Kristina and Cory have taken charge and everything has changed for the better.
• They are always smiling and have time to help their tenants.
• They are a super power couple and the hardest workers in this capacity.
• Residents feel proud to live there and always feel safe.
• The property manager is outstanding and promptly addresses problems.
• The staff are professional, friendly, and genuinely care about the facility and residents.
• The amenities include a large multi-purpose community room, a comfortable lobby, an elevator, and smart washers and dryers with a mobile app.
• All offices and mailboxes are in the same building and indoors, making it convenient and weather-proof.
• The location is close to the hospital and doctors, and near shopping and downtown Lexington.
• Lexington House is very clean and feels like home; the maintenance team is top notch and the manager is sweet and competent.

Cons

• One reviewer called Lexington House the worst place ever to live.
• Pest control is there constantly for bedbugs.
• The manager is out with COVID-19 and did not bother getting a vaccine while working with the elderly and disabled, reportedly coughing on residents.
• They warned not to consider it a home for your mom.
• There is a call for a new manager and a new handyman.

Review

Lexington House Apartments has emerged in recent years as a community driven by people who care deeply about the residents. Those who live there describe a noticeable shift in atmosphere since Kristina and Cory stepped in to take charge. Their warmth, constant smiles, and ability to find time for every tenant have become the defining traits of the property's leadership. Tenants say they feel heard, supported, and genuinely valued, and they frequently refer to Kristina and Cory as a powerful, welcoming duo whose enthusiasm seems to lift the entire building.

Within the same fabric of praise, stories about the property's management team highlight a standout figure who consistently handles problems with speed and competence. Descriptions of an outstanding manager who jumps on major issues reflect a culture of responsibility and responsiveness. Alongside this leadership, residents routinely commend maintenance staff as a dependable level of service - quick to respond and effective at getting the job done, reinforcing a sense of safety and reliability throughout daily life at Lexington House.

For many residents, finding a home in senior housing came after a careful search. A couple retiring due to health issues spoke of SW Virginia as their target area and described Lexington House as the place that checked all the boxes. They emphasize the staff's professionalism, friendliness, and genuine care for both the facility and its residents. The sense that the team is not just performing tasks but investing in people shines through in their recollections, turning what could be a routine rental into a place where they feel truly looked after.

The amenities at Lexington House are a significant part of its appeal. Residents point to a large multi-purpose community room, a comfortable lobby, an elevator, and a well-equipped laundry room. The laundry setup is especially noted for its smart washers and dryers that connect to a mobile app, enabling tenants to check availability, select machines, pay for cycles, and receive notifications when a load finishes. Everything is contained within the building, including offices and mailboxes, so tenants can stay indoors - an important convenience that enhances daily living, especially in inclement weather.

Location further strengthens Lexington House's appeal. For many tenants, being one block from the hospital and close to doctors, shopping, restaurants, and downtown Lexington is a meaningful advantage. The proximity to essential services translates into practical days - less travel time to medical appointments and daily errands - while still allowing residents to enjoy a sense of community proximity to the heart of the city.

Cleanliness, professionalism, and neighborly regard surface repeatedly in the reviews. The building is described as very clean and inviting, with staff who combine friendliness with professional conduct and maintenance that is consistently reliable. Residents speak of feeling at home in their apartments, valuing privacy, and enjoying good neighbor interactions. While there is some lighthearted gossip among residents as a form of social connection, the overall tone is one of mutual respect and a pleasant living environment where people seem to genuinely care for one another.

Several reviews highlight the day-to-day realities that contribute to the positive experience. The maintenance team is frequently praised for timely, effective work, and the manager is repeatedly described as sweet and knowledgeable, someone who understands the responsibilities of the role and executes them well. A few residents have noted that the apartments have recently been remodeled, adding to the sense of freshness and pride in the living space. In general, Lexington House emerges as a place where professional service, an orderly community, and comfortable living converge to create a welcoming home.

Not every note is purely favorable. One review paints a stark contrast, calling Lexington House the worst place to live due to ongoing pest control issues, specifically bedbugs, and concerns about health precautions during the pandemic. The reviewer mentions the manager being out with COVID-19 and questions about vaccination, raising serious concerns about safety for the elderly and immunocompromised residents. The same critique mentions a sense that there were limited options for addressing these concerns, suggesting that for some potential tenants, the experience could fall short of expectations. There is also mention of a desire for a change in leadership and a handyman, reflecting how some residents perceive room for improvement or leadership turnover.

Taken together, the collection of experiences at Lexington House paint a nuanced portrait. The vast majority of tenants describe a thriving, caregiver-focused community led by Kristina, Cory, and the wider management and maintenance teams. They celebrate clean, well-maintained spaces, strong safety and convenience features, and a neighborhood feel that makes the building feel like home. Yet there are concrete concerns raised by at least one resident about pest issues and pandemic-related health practices, illustrating that no community is without its challenges. For those evaluating senior housing in the area, Lexington House presents an image of a dedicated, people-first environment with modern amenities and a real sense of belonging, alongside honest reminders to look closely at how management handles environmental and health considerations.

Pharmacies

• Lexington Prescription Center (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Rockbridge Pharmacy (0.4 miles)
• Bierer's Pharmacy (0.4 miles)
• Lex Care Pharmacy (0.4 miles)
• Lexington Prescription Center (0.5 miles)
• CVS Pharmacy (4.2 miles)

Physicians

• Blue Ridge Cancer Care - Lexington (0.1 miles)
• Carilion Clinic Cardiology - Lexington (0.1 miles)
• Carilion Clinic Aortic Center (0.1 miles)
• Rockbridge Pediatrics (0.2 miles)
• Carilion Clinic General Surgery - Lexington (0.3 miles)
• Blue Ridge Dermatology PC (0.3 miles)
• Lexington Family Practice (0.4 miles)

Hospitals

• Carilion Stonewall Jackson Hospital (0.1 miles)

Places of Worship

• Lexington Pentecostal Holiness Church (0.2 miles)
• Grace Presbyterian Church (0.3 miles)
• Church of Christ (0.3 miles)
• St Paul's Anglican Church (0.4 miles)
• Manly Memorial Baptist Church (0.4 miles)
• Trinity United Methodist Church (0.4 miles)
• Good Shepherd Evangelical Lutheran Church (0.5 miles)

Restaurants

• Uptown Smoothies (0.3 miles)
• Cook Out (0.3 miles)
• KFC (0.4 miles)
• Arby's (0.4 miles)
• Kenney's (0.4 miles)
• Niko's Grille (0.4 miles)
• Brew Ridge Taps (0.4 miles)

Cafes

• The Lexington Pancake House (0.3 miles)
• Lexington Coffee Roasters (4.8 miles)

Parks

• Davidson Park (0.4 miles)
• Hopkins Green (0.5 miles)
• Lexington Recreation & Parks (0.6 miles)
• Lexington Historic District (0.7 miles)
• Jordan's Point (1.3 miles)
• Rockbridge Parks & Rec Department (2.1 miles)
• Ben Salem Wayside (3.3 miles)

Theaters

• R/C State Cinema 3 (0.5 miles)

Transportation

• Enterprise Rent-A-Car (0.6 miles)