Los Reyes Mobile Home & RV

Pros

• Elizabeth is super nice and extremely helpful, explaining everything thoroughly.
• Janie was very helpful when they moved in.
• Cynthia Elizabeth was very helpful with their application, taking the time to explain and show the house.
• Elizabeth and Cindy are amazing ladies; the staff is knowledgeable and helpful, and the process is easy.
• The office manager was very helpful and made the process easy.
• Marlen was very professional, accommodating, and helped them with moving in.
• The Los Reyes Family Park is a great area, with Marlen providing professional help and answers to their questions.
• The service and moving-in experience are excellent and easy thanks to the staff.

Cons

• The management is described as unprofessional and focused on overcharging tenants.
• They failed to set up a promised meeting with the property manager, leaving issues unresolved for months.
• They cut the lawn without providing proper notice.
• A staff member was described as inconsiderate with a smirking attitude and no willingness to help.
• The community experiences frequent water outages and slow repairs.
• A roach infestation is a persistent problem, with tenants billed for extermination.
• Move-in conditions were poor, including damaged trailers and doors that won't close or lock.
• Driveways and parking areas are muddy, and promises to improve them were not kept.
• Office communication is unreliable, with staff not returning calls or following up.

Review

The collection of reviews paints a picture of a mobile home community that elicits strong, often frustrated reactions from residents. On the negative end, many describe chronic problems with billing, notices, maintenance, and basic utilities that seem to recur despite residents' efforts to engage management. On the positive end, a handful of comments highlight individual staff members who go out of their way to help, offering a counterbalance to the broader sense that the operation as a whole struggles with consistency and follow-through. The overall tone in many accounts is that the experience can be unpredictable, with problems that feel systemic rather than isolated incidents.

Billing and financial dealings emerge as a recurrent sore point. Several reviews recount late charges after supposed billing errors that led to a sudden, large bill, followed by a lack of clear resolution. In one case, management promised a payment plan without offering a concrete timeline for the agreement or follow-through, and the resident ended up paying off the balance only after the fact. When the customer pressed the issue, the late fee was not addressed. Compounding the frustration, another resident notes that a meeting with the property manager was promised but never materialized even after months of waiting. These experiences contribute to a perception that billing processes are mismanaged and that accountability from staff is inconsistent.

Communication about notices and maintenance access also stands out as a major point of contention. A number of residents report notices about lawn care or other maintenance either never being received or being missed entirely, which leads to disputes over charges or penalties. For example, there are claims that they did leave a notice about cutting the lawn, but the resident did not see it; other times, the timing and content of notices were unclear, creating confusion and tension. The failure to connect residents with the property manager after repeated promises further amplifies the sense of unreliable communication and a sense that concerns aren't being elevated to the right people in a timely manner.

Water, reliability, and sanitation issues feature prominently across many accounts. Several residents describe frequent water interruptions and emergency-sounding explanations for shutoffs, sometimes with little advance warning. The plumbing problems are paired with pests, particularly roaches, and with reports of substandard maintenance: doors that don't close properly or lock due to uneven frames, switches that malfunction and remain unrepaired for extended periods, and general maintenance delays that leave rental homes feeling neglected. The combination of cutoffs, leaks, pest infestations, and aging infrastructure gives the impression of ongoing utility instability and inadequate preventative care.

The physical condition of the lots and driveways adds another layer of distress. Muddy entrances after rain, insufficient gravel or caliche, and driveways that become unpassable provoke hardship for residents who must navigate harsh conditions to reach their homes. Some reviews recount promises of pavement improvements or gravel that never come to fruition, leaving residents to cope with mud and wheeled traffic that gets stuck or vehicles damaged. There are also reports that residents are expected to bear some costs for repairs to trailers or common areas, even when issues may stem from the park's handling of amenities or upgrades.

Despite the breadth of complaints, there are bright spots in the form of individual staff members who residents say stand out for their helpfulness and professionalism. Elizabeth is repeatedly described as super nice and thorough, with residents appreciating how she explains processes and requirements. Cynthia and Cindy are praised for assisting with move-in logistics and providing clear information about the property and the application process, with several people expressing gratitude for their guidance. Marlen, described as "awesome" and "professional," is frequently cited as turning a difficult process into something more manageable, and other reviewers credit office staff for being accommodating and responsive in some interactions. A few people specifically note that experienced staff made their move smoother and helped them feel welcome in the community.

Even with the praise for certain staff members, the sentiment toward the community as a whole remains mixed and often critical. One reviewer explicitly warns prospective renters against moving in, detailing delays in getting settled, hidden or shifting fees, and ongoing maintenance failures that affect daily life. Others acknowledge positive experiences but also emphasize ongoing challenges like high maintenance costs, inconsistent service quality, and the sense that some issues are tolerated rather than resolved. The contrast between moments of helpful, empathetic service and broader, systemic frustrations suggests a workforce that is capable in individual moments but hampered by structural or process-related problems.

In summary, the collective feedback depicts a neighborhood where the day-to-day experience for many tenants is shaped by sporadic communication, delayed or disputed maintenance, and recurring issues with water and pests, all while billing practices and notice procedures feel inconsistent. Yet the presence of several standout staff members offers a glimmer of relief and a path forward for improvement. For those considering moving here, the reviews suggest weighing the possibility of working with specific, proactive staff versus accepting the likelihood of dealing with ongoing administrative and maintenance headaches. The overall impression is of a community that has its dedicated, helpful personnel, but whose management and operational processes frequently fall short of residents' expectations.

Restaurants

• El Gallito Mexican Restaurant (0.5 miles)
• Vickie's Restaurant (0.9 miles)
• Luby's (1.1 miles)
• Khan's Grill (1.2 miles)
• Oyster Bar Harlingen Tx (1.2 miles)
• Jason's Deli (1.2 miles)
• Raising Cane's Chicken Fingers (1.3 miles)

Physicians

• Harlingen Family Care Clinic (0.9 miles)
• Samuel, Sandeep Gastroenterology Consultants South Texas (0.9 miles)
• Valley Ear Nose And Throat (0.9 miles)
• Renaissance Surgery Group (0.9 miles)
• Family Health Specialists (0.9 miles)
• Harlingen Family Care Clinic Claudia Jensen, FNP-BC (0.9 miles)
• Hospitalists Now (0.9 miles)

Hospitals

• Lillian E Williams, PA-C, M.P.A.S (0.9 miles)
• Solara Hospital Harlingen (0.9 miles)
• Platinum Surgery Center (1.3 miles)
• Vitalant Blood Donation- Harlingen (1.3 miles)
• DaVita Valley Baptist-harlingen Dialysis (1.4 miles)
• Valley Baptist Medical Center (1.4 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Harlingen Pharmacy (1.4 miles)
• Muniz Rio Grande Pharmacy (2.3 miles)
• Good Neighbor Pharmacy (2.4 miles)
• Small Fry's Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.2 miles)

Cafes

• Starbucks (1.4 miles)
• Girl Of All Trades (3.4 miles)
• Bandera Coffee (3.5 miles)

Parks

• Arroyo Park (1.8 miles)
• Hugh Ramsey Nature Park (2 miles)
• McKelvey Park (2.1 miles)

Places of Worship

• St Anthony Catholic Church (2.9 miles)
• First Methodist Church, Raimond Christian Center (3.1 miles)
• Immaculate Heart of Mary Church (3.3 miles)
• St Albans Episcopal Day School (3.4 miles)
• Iglesia Lirio De Los Valles (3.4 miles)
• Lady (3.7 miles)

Theaters

• Cinemark (4 miles)