Storypoint Collierville
Save691 South Byhalia Road, Collierville, TN 38017
For more information about senior living options: (844) 490-3973
The staff are friendly, knowledgeable, and responsive to residents' concerns. Customer service is impeccable and cares about helping families. The facility provides engaging activities and staff interact warmly with residents. The chef is exceptional and takes time to know residents' preferences. The dining experience is outstanding, with meals that look and taste great. The enhanced living team is hands-on, organized, and hospitable. Residents and families form lifelong friendships thanks to the supportive staff. Erin, the care giver director, is consistently available and attentive to concerns. Kim Tanner, the executive director, creates a wonderful, resident-focused experience. Kayla McGhee is a standout staff member - sweet, helpful, and uplifting. The building is beautiful, spotless, and well maintained with top-quality finishes. The team goes above and beyond to provide the best possible care. The facility celebrates veterans and makes them feel special. StoryPoint Collierville is described as a beautiful community with caring staff who feel like family.
There are lots of smoke and mirrors here; they tell people what they want to hear and are not honest about fees and how much extras cost. They were told a check was on the way, but three months have passed and she has not returned their calls. The managers are not professional at all; the staff are very bad. The reviewer claims the facility is not a licensed assisted living facility, residents fall on the floor and are returned to bed, and there is no around-the-clock medical staff. They are owed $3,000 due to an overpayment withdrawn from their father's account after his death. They allege that the facility is not licensed and does not have licensed nurses on site around the clock, misrepresenting the level of care.StoryPoint Collierville is best suited for active seniors and families who want a modern, beautifully appointed community where social life, dining, and personal attention come first. The building feels new, bright, and welcoming, with a wide array of activities and a dining program that residents and families routinely praise for its quality and personalized service. Reviews consistently spotlight a resident-focused atmosphere, where staff interaction feels genuine, and where executive leadership appears visibly engaged with daily life in the community. For families prioritizing a warm, home-like environment with a strong sense of belonging, this is a standout option.
For those who should consider alternatives, the red flags are real enough to warrant careful comparison. Anyone needing 24/7 licensed nursing on site or rigid, transparent, flat-fee pricing may want to look elsewhere or demand crystal-clear detail up front. A few reviewers question fee structures and the clarity of extras, and one post raised concerns about a delayed refund after a loved one's death coupled with poor communication. Another reviewer questioned professional standards in management. In short, this is an excellent fit for enhanced living with substantial social and culinary value, but families needing consistent, fully licensed medical oversight and unambiguous pricing should verify those specifics before committing.
The strongest pros center on culture and quality of life. The chef-led dining program earns frequent praise for both taste and attentiveness to individual preferences, which makes daily life enjoyable rather than routine. Staff are described as hands-on, organized, and genuinely hospitable, with multiple accounts of caregivers forming meaningful connections with residents. The activity calendar is robust, residents report meaningful opportunities to engage, and the environment feels like a thriving, supportive community rather than a clinical setting. These strengths help offset the common tensions around cost or level of medical care by delivering tangible daily value and emotional security.
Yet the main cons cannot be dismissed as minor. Pricing transparency and the exact scope of "enhanced living" versus full assisted living require careful examination. The most serious complaints touch on financial transparency and communication, including delayed responses and unsettled accounts after a death. There are also questions raised about the presence of licensed medical staff around the clock in the enhanced living model, and about overall professionalism at times. These risks matter most to families with tight budgets or strict expectations for medical oversight; in such cases, obtaining a detailed, written fee schedule and a clear description of nursing coverage is essential before proceeding.
To make a prudent decision, approach the process with a practical, checklist-driven mindset. Demand a complete, written breakdown of all fees, optional services, and what is included in enhanced living versus standard assisted living. Schedule in-depth tours that include meals, conversations with residents, and a frank discussion with the executive director and the enhanced living coordinator about staffing, nurse availability, and emergency procedures. Verify licensing status with state authorities and request current references from families with similar needs. Consider talking to care coordinators or local geriatric care managers to compare StoryPoint Collierville against other communities in terms of medical oversight, pricing predictability, and long-term support options.
In the end, StoryPoint Collierville delivers a compelling blend of warmth, culinary excellence, and a vibrant social framework that makes it a strong contender for many seniors and their families. It stands out as a community where residents often feel recognized, cared for, and connected - especially those who value a proactive leadership culture and a lively daily rhythm. The decision hinges on two pivots: whether enhanced living meets the medical and budgetary requirements of the individual, and whether pricing transparency can be confirmed to the family's satisfaction. For those who can align on these points, the community offers a clearly superior option in a growing market.
52 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
CafeCafes are important for seniors because they provide a social setting where they can connect with others, enjoy a meal or beverage, and engage in activities that promote mental stimulation and overall well-being. Additionally, cafes offer a convenient and accessible option for seniors to dine out without the hassle of preparing meals at home.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences. Family private dining roomsFamily private dining rooms are important for seniors as they provide a space for quality time with loved ones, encourage social interaction, and allow for a sense of normalcy and comfort in their living environment. This can greatly improve their overall well-being and quality of life.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Memphis International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Storypoint Collierville in Collierville, TN is a vibrant and luxurious assisted living community that offers a wide range of amenities and care services to its residents. Located close to restaurants and shopping centers, it provides convenience and accessibility to the residents.
The community features a beauty salon where residents can pamper themselves and maintain their personal grooming. Residents can enjoy their favorite TV shows with cable or satellite TV in their fully furnished apartments. A cafe is available for socializing and enjoying a cup of coffee or tea.
Transportation is made easy with community operated transportation services as well as transportation arrangement for non-medical needs. There is also coordination with health care providers for any necessary medical appointments.
For recreational activities, residents can make use of the fitness room, gaming room, small library, and outdoor patio space. Planned day trips and resident-run activities offer opportunities for residents to engage with one another and explore the surrounding area.
Care services are provided round-the-clock, including assistance with dressing, medication management, and meal preparation based on special dietary restrictions. The community also offers diabetes diet management and mental wellness programs.
With a focus on creating a comfortable living environment, Storypoint Collierville allows pets and offers private bathrooms for each resident's convenience. Housekeeping services ensure that the living spaces are well-maintained. Wi-Fi/high-speed internet is available throughout the community.
The location of Storypoint Collierville provides easy access to essential facilities such as cafes, parks, pharmacies, physicians' offices, places of worship, and theaters. With concierge services available and scheduled daily activities, this assisted living community aims to provide an enriching lifestyle for its residents.
Storypoint Collierville is located at 691 South Byhalia Road, Collierville, TN 38017 in Shelby County, Tennessee
Storypoint Collierville on seniors.fyi includes 5 photos including images showing bathroom, interior, decor, patio, outdoor furniture, brick wall, table and chairs, kitchen, and more.
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