Storypoint Collierville
Save691 South Byhalia Road, Collierville, TN 38017
For more information about senior living options: (844) 490-3973
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The customer service is impeccable and genuinely cares for families. The facility is clean, modern, and professional. Residents enjoy engaging activities and outstanding dining, with an amazing chef who takes time to know their preferences. The staff are friendly, kind-hearted, respectful, and excellent at communication. Families can rest easy knowing their loved ones are well cared for and treated like family. The executive director is highly regarded for creating a positive resident experience. The community is beautiful and supported by a wonderful team that truly loves and cares for residents. Veterans are celebrated monthly and made to feel special.
Some reviewers accuse StoryPoint of "smoke and mirrors," claiming they are not honest about fees and extra costs. One review states that after a father's death, a $3,000 overpayment was withdrawn from the account and staff did not return calls for three months. Several reviewers describe the management as unprofessional and the staff as bad. A reviewer claims the facility is not a licensed assisted living facility, with residents falling, an unfavorable staff-to-resident ratio, no around-the-clock medical staff, and COVID-positive residents without proper care. Another reviewer says they left due to liability concerns and exposure to COVID, noting lack of timely, appropriate care and communication about positive cases.StoryPoint of Collierville emerges in these voices as a community that many families come to with high hopes and leave with a sense of belonging. The overall vibe across the feedback is one of warmth, welcome, and reassurance for both residents and their loved ones. Several reviewers speak of a place that feels like home from the moment you arrive, with the promise of moving in being met with anticipation and optimism. A recurring thread is the belief that this is a place where families can relax a little at night because their loved ones are taken care of by people who genuinely want to help.
Many comments center on the people who make StoryPoint special. The staff is repeatedly described as compassionate, attentive, and deeply committed to resident well?being. Reviewers highlight hands-on care, organized operations, and a hospitality?driven approach that makes residents feel cared for on a daily basis. For instance, families note that Erin, the care giver director, is consistently available and ready to address concerns, while Kim Tanner, the executive director, is praised for creating a positive, resident?centered atmosphere. One reviewer even singled out a staff member named Kayla McGhee for going "above and beyond," describing her as upbeat, cheerful, and genuinely improving the day of those she interacts with. Others call out the same sense of personal attention, noting that staff members remember preferences and take time to engage with residents on an individual basis.
The dining room and culinary experience also receive high marks. A number of reviewers credit "the best chef" with elevating meals into something residents look forward to, mentioning not only the appearance and taste of dishes but also the chef's effort to learn each resident's likes and needs. The dining room and cafe are described as welcoming spaces where food quality is a standout feature, and the overall facility is praised for its cleanliness and careful upkeep. The public areas are noted as beautifully decorated, contributing to a sense that this is a place where residents can feel proud to call home and visitors can sense a caring, well?run environment.
Beyond the personal warmth and the tasty meals, several reviewers underscore the facility's overall environment and range of activities. They describe a modern, well?equipped place that offers meaningful engagement for residents, with plenty of opportunities to socialize, participate in events, and enjoy time with family. The enhanced living program is presented as an economical and suitable option for those who do not require full assisted living, while some reviewers appreciate that the community remains a strong option for independent living with supportive services as needed. The sense of being part of a community that treats residents like family is a common refrain, with many remarking on how the staff's approach has made a tangible difference in daily life for residents and their loved ones.
As with any large community, there are contrasting experiences captured in these voices. A subset of reviewers raises concerns about transparency and management practices, including mentions of disappointments with fees and additional costs, and a sense that promises or timelines (such as reimbursements or checks) were not followed through promptly. One reviewer described a frustration around a $3,000 overpayment that was withdrawn from a deceased relative's account and reported delays in receiving a promised check, along with difficulty reaching a staff member. Another reviewer criticized the leadership and some managers as unprofessional and described a negative interaction with a particular staff member. There are also strong cautionary notes from a reviewer who claimed the facility is not a licensed assisted living facility, with accusations about the level of medical staffing and safety concerns during Covid, including claims about residents' wellbeing and adherence to guidelines. These are presented as specific experiences and assertions from individual reviewers and are clearly distinguished from the largely glowing consensus elsewhere in the pool of reviews.
Yet even among the critiques, the threads that connect these stories point toward a shared hope: a belief that StoryPoint Collierville can be a wonderful home for a loved one, provided families take a careful tour, meet the team, and ask questions about how care, billing, and communication are handled. Several reviewers express that if you are considering this community for a relative, you should see for yourself, perhaps speak with residents and staff, and form your own impression. The repeated assurances from those who are thriving there - strong teams, dedicated professionals, and a culture of respect - remain a persuasive invitation to explore further.
For someone preparing to move in, the overall portrait is one of a place with many strengths: a caring staff who treats residents like family, high praise for food and meals, a clean and modern environment, and a diverse slate of activities that keep residents engaged and connected. At the same time, it's wise to approach with curiosity about cost structures, transparency in communications, and the specifics of licensing and medical coverage. Several voices emphasize the importance of direct conversations with leaders like the executive director, the care giver director, and other key staff to ensure alignment with your family's expectations. If you're evaluating StoryPoint Collierville, you'll likely encounter both heartfelt endorsements and pointed questions - and a strong sense that, for many, this is very much a place worth seriously considering as a home for a loved one.
52 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
CafeCafes are important for seniors because they provide a social setting where they can connect with others, enjoy a meal or beverage, and engage in activities that promote mental stimulation and overall well-being. Additionally, cafes offer a convenient and accessible option for seniors to dine out without the hassle of preparing meals at home.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences. Family private dining roomsFamily private dining rooms are important for seniors as they provide a space for quality time with loved ones, encourage social interaction, and allow for a sense of normalcy and comfort in their living environment. This can greatly improve their overall well-being and quality of life.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Memphis International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Storypoint Collierville in Collierville, TN is a vibrant and luxurious assisted living community that offers a wide range of amenities and care services to its residents. Located close to restaurants and shopping centers, it provides convenience and accessibility to the residents.
The community features a beauty salon where residents can pamper themselves and maintain their personal grooming. Residents can enjoy their favorite TV shows with cable or satellite TV in their fully furnished apartments. A cafe is available for socializing and enjoying a cup of coffee or tea.
Transportation is made easy with community operated transportation services as well as transportation arrangement for non-medical needs. There is also coordination with health care providers for any necessary medical appointments.
For recreational activities, residents can make use of the fitness room, gaming room, small library, and outdoor patio space. Planned day trips and resident-run activities offer opportunities for residents to engage with one another and explore the surrounding area.
Care services are provided round-the-clock, including assistance with dressing, medication management, and meal preparation based on special dietary restrictions. The community also offers diabetes diet management and mental wellness programs.
With a focus on creating a comfortable living environment, Storypoint Collierville allows pets and offers private bathrooms for each resident's convenience. Housekeeping services ensure that the living spaces are well-maintained. Wi-Fi/high-speed internet is available throughout the community.
The location of Storypoint Collierville provides easy access to essential facilities such as cafes, parks, pharmacies, physicians' offices, places of worship, and theaters. With concierge services available and scheduled daily activities, this assisted living community aims to provide an enriching lifestyle for its residents.
Storypoint Collierville is located at 691 South Byhalia Road, Collierville, TN 38017 in Shelby County, Tennessee
Storypoint Collierville on seniors.fyi includes 5 photos including images showing bathroom, interior, decor, living room, patio, outdoor furniture, brick wall, table and chairs, and more.
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Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
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