Holiday Hidden Lakes

Pros

• Residents appreciate the friendly and helpful staff, creating a welcoming atmosphere at Hidden Lakes.
• The facility's scenic environment, including the well-maintained lake and grounds, adds to the peaceful living experience.
• Many residents enjoy the variety of activities and amenities offered, enhancing their quality of life.
• There are positive remarks about the tasty meals provided at the community, contributing to overall satisfaction.
• Visitors noted that the campus appears well cared for and organized, making it an appealing option for potential residents.
• Family members express gratitude for the supportive and attentive care their loved ones receive from the staff.

Cons

• The management is kind of invisible and doesn't engage much with the residents.
• The food is a main complaint among residents, often described as limited and not tasty.
• There are issues with housekeeping, as some staff do not clean thoroughly, and weekly housekeeping is inconsistent due to understaffing.
• Maintenance repairs are slow, and many residents have experienced problems that remain unresolved.
• Accessibility to outdoor spaces is hindered by steps, preventing residents who use mobility aids from enjoying the deck next to the lake.
• There has been a noticeable decline in the overall condition of the facility and grounds over the years, including broken fitness equipment and cleanliness issues in common areas.
• Many activities have been canceled, leading to dissatisfaction among residents eager for social engagement.
• The facility feels understaffed and unprepared for new residents, leading to complaints about move-in readiness and necessary services not being provided.
• There are reports that pets have defecated or urinated in hallways without prompt cleaning or response from management.

Review

Hidden Lakes is a retirement community that has elicited mixed reviews from residents and their families. While the picturesque setting and friendly staff are frequently praised, there appear to be notable issues with management engagement, meal quality, staffing levels, and overall maintenance of the facilities. The personal experiences of those who have lived or visited Hidden Lakes help to paint a multi-faceted picture of life in this community.

Many residents appreciate the kindness of the staff members, describing them as friendly and supportive. Interaction between the employees and residents seems genuinely warm, creating a welcoming atmosphere. Activities are offered regularly, ranging from workout classes to card games and scenic walks around the lake—attributes that many find enjoyable. There is also praise for the beauty of the grounds; the well-maintained landscaping contributes to a peaceful ambiance very much appreciated by those seeking tranquility amid modern urban hustle.

However, concerns about management's visibility are abundant among reviewers. Many have noted that management seems largely absent from daily operations, leading to feelings of detachment among both staff and residents. For instance, one commenter pointed out that upon moving in, their family member encountered numerous logistical issues including an unclean apartment and malfunctioning cable without adequate support from management. This trend continued with reports of understaffing issues further complicating service delivery—highlighted by accounts of incomplete housekeeping services and slow maintenance repairs.

One recurring theme across reviews pertains to meal services. Although some individuals express satisfaction with gastronomic offerings at Hidden Lakes, others describe meals as subpar or simply limited in variety post-pandemic. Complaints regarding weekend dining experiences reveal a lack of serving staff during these times which contributes to negative perceptions about food quality. The added complexity comes from frustrations surrounding designated meal packages that force all-inclusive pricing without any alternative options available for rent sides—leading some residents wishing they could opt out entirely.

Despite these criticisms regarding food and managerial responsiveness, many still acknowledge several positive aspects that make residing at Hidden Lakes worthwhile. The availability of amenities plays a significant role in shaping resident satisfaction; features like fitness centers, craft rooms, beauty salons, transportation services for outings—which include trips to local attractions—provide depth to lifestyle choices available for seniors. Reviewers often mentioned how accessible these amenities made it feel like a thriving community despite underlying operational issues.

The influence of changing demographics among staff over recent years has led some long-time residents feeling concerned about care quality compared to previous experiences—a notion supported by comments on new hires appearing less engaged than those before them. Additionally, various operational challenges—including unkempt communal areas and inadequate responses to resident complaints—have raised alarms about upkeep standards within Hidden Lakes itself.

In summary, while Hidden Lakes offers an attractive environment with valuable social interactions facilitated by courteous staff members and engaging activities for its senior population, potential future residents should approach with caution given reports reflecting inconsistencies in services provided—from meal offerings down through facility upkeep practices—that have impacted overall living experiences significantly over time.

This part of Salem, Oregon offers a convenient location with easy access to various amenities and services. With hospitals, pharmacies, physicians' offices, and an urgent care clinic all within close proximity, residents can feel assured of their healthcare needs being met. Additionally, there are a variety of dining options ranging from fast food chains to local eateries, as well as cafes for socializing or enjoying a cup of coffee. For those seeking spiritual growth or community involvement, there are places of worship nearby. The area also features several parks for outdoor recreation and relaxation. Overall, this neighborhood provides a mix of convenience and comfort for seniors considering senior living in Salem.

Hospitals

• DaVita Salem At Home (0.2 miles)
• River Road Surgery Center (1.3 miles)

Pharmacies

• Avalina Pharma08256943 (0.2 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.3 miles)
• Physicians Building Group (1.7 miles)
• Calhoun Compounding Pharmacy (1.9 miles)
• Performance Health Technology (1.9 miles)

Physicians

• Willamette Sleep Center (0.2 miles)
• Salem Clinic (0.2 miles)
• Urgent Care Clinic South (0.4 miles)
• Braille Plus (0.7 miles)
• Willamette Valley Eyecenter (1.2 miles)
• Salem Hospital (1.2 miles)
• Happy Doc Family Medicine (1.2 miles)

Restaurants

• Burger King (0.3 miles)
• McMenamins Thompson Brewery & Public House (0.3 miles)
• La Hacienda Real (0.3 miles)
• Tup Tim Thai Cuisine (0.4 miles)
• Chipotle Mexican Grill (0.4 miles)
• Five Guys Burgers & Fries (0.5 miles)
• McDonald's (0.6 miles)

Cafes

• Dutch Bros Coffee (0.4 miles)
• Starbucks (0.5 miles)
• Panera Bread (0.6 miles)
• Dutch Bros Coffee (1.8 miles)
• Dutch Bros Coffee (1.8 miles)
• Dutch Bros Coffee (2 miles)
• Starbucks (2.4 miles)

Places of Worship

• Queen of Peace Parish (0.7 miles)
• First Christian Church (2.8 miles)

Parks

• Fircrest Park (0.8 miles)
• McKinley School City Park (0.9 miles)
• Woodmansee Park (1.2 miles)
• Fairmont City Park (1.2 miles)
• Nelson Park (1.3 miles)
• Dog Park - Minto Brown (1.7 miles)
• Lower Bush Playground (1.7 miles)

Transportation

• Amtrak (2.1 miles)

Theaters

• Regal Cinebarre Movieland (2.8 miles)