Brookwood Apartments

Pros

• Hope is wonderful, sweet, and easy to talk to, always making sure residents are happy.
• Mike is awesome, approachable, and funny, with quick responses to any issues.
• Brookwood is a wonderful place to call home with great management and neighbors.
• The maintenance crew is excellent and friendly, addressing work orders promptly.
• The dog park and grounds are enjoyable, with residents appreciating wildlife and cleanliness.
• The staff are amazing and very helpful in taking care of residents' needs.
• Brookwood is affordable, comfortable, and very pet-friendly.
• Residents consistently note quick and effective responses from management.

Cons

• Management has changed multiple times in four years.
• Maintenance is slow and there's hardly ever anyone in the office.
• They let anyone move in with no rules or consideration for others.
• There is no security or cameras, and cars are constantly being broken into or involved in hit-and-runs.
• This property is described as the ghetto of Owasso.
• The property exhibits leaks and mold in HVAC closets, under sinks, and in air vents.
• HVAC constantly leaks water, creating mold and holes in ceilings.
• Management has refused to assist with damage and remediation, leaving tenants homeless.
• Communication with the main office is non-existent.

Review

Brookwood in Owasso comes across as a place that generates strong feelings, both warm and wary, depending on who you ask and what month you happen to be talking about. A large thread of the experiences paints it as a welcoming, pet-friendly community where people feel at home quickly. Many residents highlight the same bright spots: a friendly, approachable staff led by Hope, who is described as wonderfully easy to talk to and consistently focused on keeping residents happy; Mike, the maintenance lead, who is praised for being fast, hardworking, and personable; and Francisco, who also earns praise for his helpfulness. The dog park and the surrounding grounds are repeatedly described as enjoyable, and the complex is often characterized as peaceful and pleasant for daily life. In these summaries, Brookwood earns high marks for the people who keep things running, the sense of community, and the general vibe of a place that neighbors look forward to calling home.

Across multiple accounts, the management team receives effusive thanks when things go right. People recount that issues are addressed quickly, sometimes within a day or two, and that maintenance staff are consistently courteous and reliable. Several reviewers emphasize that the property staff, including the manager, are friendly and responsive to concerns, and they note that maintenance requests are handled with care, from routine repairs to more involved tasks like painting and upkeep. The sense of accessibility - being able to walk into the office or catch someone's attention when needed - also appears as a recurring positive theme. In short, Brookwood is frequently remembered for how easy it is to communicate with the team and how dedicated the staff seems to be to keeping tenants satisfied.

There are, however, substantial caveats voiced by other residents that cut through the overall positivity. A subset of reviews points to frequent management churn, with mentions of leadership changes happening several times over a relatively short span. On the maintenance front, while many praise the speed and friendliness, there are others who describe slow responses and a perception that the office isn't consistently staffed. For some people, these gaps translate into broader concerns about security, accountability, and the overall upkeep of the property. One reviewer even describes a sense of neglect and insecurity, noting rumors or experiences of break-ins, lack of cameras, and general disarray in the halls. It's a stark contrast to the more glowing remarks about courtesy and responsiveness from the on-site crew.

The negative experiences escalate into more serious and graphic concerns for at least one long-time resident. That reviewer recounts a sequence of severe maintenance failures - mold growth in HVAC closets and under sinks, a broken window with mold, and water leaks that created a hazardous living environment. They describe the initial management response as inadequate, including a maintenance fix that was not up to code and a reluctance to relocate or fully remediate the problem, which allegedly led to illness and ongoing distress. The narrative includes a heartbreaking progression: relocation attempts to a new unit, another mold issue, and a sense that the management either could not or would not acknowledge the depth of the damage or adequately compensate for the consequences to personal belongings and health. The reviewer claims to have felt ignored by the property management, and the story grows into a broader indictment of substandard maintenance practices, hazardous conditions, and poor communication.

In the midst of this, there is a back-and-forth echoing through edits and responses. The tenant describes moving out of the original unit and facing significant challenges, including the cost and logistics of storing belongings and finding temporary housing, while accusing the management of breaking lease terms to avoid responsibility. An internal debate about the seriousness of mold, remediation steps, and the adequacy of procedures is captured in a series of edits that also includes a response from the property owner. The owner's reply suggests a disagreement about the proper remediation approach and asserts that tenants have responsibilities too, framing the dispute as a failure to follow proper restoration procedures rather than a mismanagement of the property. This portion of the narrative underscores a sharp tension between tenants who feel seriously wronged by conditions and the management team that asserts it has acted within appropriate guidelines.

Another thread of the overall sentiment centers on affordability and value, which surfaces alongside praise for the staff's efforts. A number of residents acknowledge Brookwood as a good place to live and commend the quiet, peaceful atmosphere, but they also question the economics. They discuss rent levels that feel high for the size and age of the units, and they debate whether a service fee that covers utilities is fair given the square footage and current market rates. One reviewer suggests a radical rethinking: moving to a pricing model of about $1 per square foot for a 600-square-foot unit, with a separate utility-inclusive service fee, and uses concrete numbers to illustrate their case for why the current pricing feels stretched. This perspective captures the broader tension between appreciating a well-run community and feeling stretched by the financial demands of staying there.

Taken together, Brookwood presents as a complex portrait of a property that can be a wonderful, welcoming home when the people in charge and the maintenance crew are aligned with residents' needs. The stories underscore a genuine sense of community - a place where neighbors become friends, where dogs and people alike enjoy the grounds, and where a responsive maintenance team makes daily life smoother. Yet beneath that warmth lies a more contested layer: concerns about consistent management, security, and health-related maintenance that have, for some, undermined the sense of safety and trust in the property. Prospective residents are left with a nuanced impression: Brookwood can offer a bright, comfortable, pet-friendly living experience with a strong, personable on-site team, but it may also require careful consideration of the management history, reliability of the office staff, and the true integrity of building maintenance, especially in areas prone to moisture and mold.

Ultimately, this collection of experiences suggests that Brookwood could be an excellent fit for tenants who prioritize a friendly, responsive on-site team and a peaceful, pet-friendly environment. If those align with your priorities, you might find the community to be a welcoming place to settle in, with maintenance issues handled promptly and a sense of belonging among neighbors. On the other hand, if you are particularly sensitive to management turnover, inconsistent office presence, or concerns about mold, leaks, and security, or if affordability and transparent, stable pricing are non-negotiables for you, it would be wise to investigate further, ask current residents about recent experiences, and maybe visit during different times of day to observe how the property is managed in practice.

Pharmacies

• Walgreens (0.5 miles)
• Walmart Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (3.2 miles)
• Walgreens (3.4 miles)
• Walgreens (7.9 miles)

Physicians

• Pediatric Eye Associates of Family Eye Care (0.9 miles)
• St Johns Medical (1.7 miles)
• Bailey Medical Center (1.7 miles)
• Owasso Pediatrics (1.7 miles)
• Restoration Foot & Ankle (1.7 miles)
• Surgery (1.7 miles)
• Bailey Bariatrics (1.7 miles)

Restaurants

• Braum's (1 miles)
• Bricktown Brewery (1.2 miles)
• Zaxby's (1.3 miles)
• Los Cabos (1.3 miles)
• Panda Express (1.4 miles)
• Wings To Go (1.5 miles)
• Whataburger (1.7 miles)

Cafes

• Panera Bread (1.5 miles)
• Daylight Donuts (6.2 miles)
• Tally's Good Food Cafe (9.9 miles)
• Coffee House (11.7 miles)

Hospitals

• St John Owasso (1.6 miles)
• St John Outpatient Radiology (1.6 miles)
• Hillcrest Specialty Hospital (11.2 miles)
• Hillcrest Medical Center (11.2 miles)
• Hillcrest Medical Center Same Day Surgery (11.2 miles)

Places of Worship

• First Baptist Church of Owasso (1.9 miles)
• Rejoice Church (2.6 miles)
• Freedom Church (4.3 miles)
• TU Masjid / Mosque (10.1 miles)
• First Baptist Church of Tulsa (11.5 miles)

Parks

• Centennial Park (2.9 miles)
• Curtis Conley Memorial Park Splash Pad (8.8 miles)
• Owen Park (10.9 miles)
• Terrace Park (11 miles)
• Florence Park (11.3 miles)

Transportation

• Gundy's Airport (4 miles)
• United States Aviation Fbo (4.9 miles)
• American Airlines (5.1 miles)
• Atlantic Aviation (6.4 miles)
• Tulsa International Airport (TUL) (6.5 miles)
• United Airlines Ticket Counter (6.5 miles)
• Baggage Claim (6.5 miles)