The Highlands At Owasso
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10098 North 123 East Avenue, Owasso, OK 74055
For more information about senior living options: (844) 490-3973
The Highlands at Owasso is described as an exceptional long-term care facility. The staff genuinely care about residents and treat them with dignity, patience, and respect. The facility is clean, well-organized, and consistently well run. Communication with families is strong, and residents are cared for, not just managed. It is a place where loved ones are treated like family. The therapy team is attentive, encouraging, and effective at helping residents regain strength and mobility. The administration and nursing leadership are supportive, attentive, and personalize care. The Highlands is beautiful and offers a home-like environment.
The care was very poor, with residents left sitting in chairs after lunch for hours waiting for PT and little staff attention. The facility was filthy, with meals described as horrendous, burnt, or cold, and roaches observed in the shower drain. Staff were often on their phones and did not promptly answer call lights, leaving residents without timely help. Residents developed bedsores due to inadequate turning, poor hygiene, and insufficient monitoring. Medication management was mishandled, including overmedication, missed doses, and blood clots from missing prescriptions. Under-staffing and high turnover led to unreliable care and delayed therapy. Safety concerns included an unsecured front door and no visitor logs or badges, creating risk. There were substantiated neglect and elder abuse allegations raised by families and authorities. Administrative and billing practices were unresponsive, with delays, billing errors, and unclear costs. The facility was described by many as a "hell-hole" and not suitable for a loved one.The Highlands at Owasso is best suited for seniors who need skilled nursing care or post-acute rehabilitation and who respond well to a warm, family-like environment that emphasizes personal attention, daily rounds, and accessible therapy. When recovery hinges on intensive physical and occupational therapy, and when a resident benefits from a staff that genuinely treats individuals with dignity and respect, this community often shines. Families that value visible compassion from administration, regular caregiver interactions, and an engaging activities calendar will find this a compelling option. The building’s comfort, cleanliness, and a theater-like dining and social atmosphere contribute to a sense of home that many residents respond to positively during rehab and long-term care phases.
However, several reviews spotlight clear reasons to consider alternatives. The Highlands at Owasso has drawn multiple accounts of significant staffing gaps, inconsistent care, and communication lapses that can leave families feeling unsure about daily oversight. There are repeated reports of delayed medication administration, insufficient therapy time, and missed or inadequate responses to call lights. Some families describe unsafe conditions, including pest concerns and doors or access controls that feel lax. Given the breadth of these experiences, families with a high priority on consistently timely medical attention, rigorous supervision, and impeccable hygiene and safety should scrutinize other options before committing.
The strongest pro-socket for decision-makers lies in the facility’s demonstrated commitment to compassionate care and meaningful rehabilitation when staffing levels align with needs. Several residents and families praise therapists and nurses who go above and beyond, and therapy teams frequently receive specific kudos for progress, in some cases enabling a return home after major surgery or significant mobility loss. Admin leadership and front-line staff are repeatedly credited with being accessible, taking calls seriously, and coordinating with families to adjust plans. When care teams are engaged, the Highlands delivers tangible improvements in function, mood, and overall well-being that can make the difference between a difficult setback and a recoverable step forward.
Yet the cons cannot be dismissed. A recurring theme is variability, care quality appears to swing with staffing fluctuations, shifts, and turnover. Bedsores, prolonged repositioning gaps, and inconsistent hydration or nutrition management appear in several accounts, undermining recovery and daily comfort. Food quality and meal preparation receive mixed reviews, ranging from “adequate” to “measurable decline,” with some families noting meals delivered cold or poorly prepared. Facility conditions, ranging from cleanliness to odor and pest concerns, also surface in multiple narratives, underscoring the need for ongoing maintenance and vigilant oversight. Safety concerns, including unsecured entrances and crowded nurse stations, further complicate the decision for risk-averse families.
These pros and cons interact in meaningful ways. When therapy teams and nursing leadership are present and proactive, the Highlands can deliver excellent rehab outcomes, high engagement in activities, and a sense of being cared for rather than merely managed. In those moments, the beauty of the building, the clean environment, and the staff’s genuine warmth translate into real quality-of-life gains. On the flip side, chronic understaffing or poor interdepartmental communication can erode that advantage, leaving residents with longer waits for help, inconsistent medication management, and less reliable medical supervision. In short, the care experience at Highlands is highly contingent on day-to-day staffing realities and the specific care director’s responsiveness.
For families navigating a potential placement, a disciplined, evidence-based approach is essential. Schedule a detailed tour with the administrator and the head of nursing, and demand to see actual care plans, therapy schedules, and incident logs or state-education summaries that reflect current operations. Probe call-light response times, turnover rates, and weekend staffing patterns; request to observe therapy sessions and meal preparation processes; and ask to meet current residents and family members to hear unfiltered perspectives. Confirm how medications are managed, how orders from hospitals are reconciled, and what procedural safeguards exist to prevent lapses. If the impression is that concerns are acknowledged, tracked, and followed up with tangible action, Highlands can be a strong fit, particularly for rehab-focused cases.
Conversely, if priority rests on near-flawless safety and 24/7 medical oversight, or if recent negative experiences in the community have left families wary of inconsistencies, it may be wise to compare with other local options. Consider facilities with documented staffing stability, transparent communication protocols, and consistently praised meal quality and hygiene standards. It may also help to request a trial period or a clearly defined transition plan that includes weekly progress reviews, caregiver assignment, and a direct line of contact to administrators for urgent issues. The Highlands at Owasso can be an excellent choice for the right resident and family who are prepared to stay actively involved, push for sustained accountability, and monitor care closely, while knowing that the once-strong positives require ongoing reinforcement to counterbalance notable, real-world concerns.
105 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tulsa International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands At Owasso in Owasso, OK is a premier assisted living community that offers a wide range of amenities and care services to seniors. The community is designed to provide a comfortable and vibrant living environment for residents, with fully furnished apartments and private bathrooms for their convenience.
Residents can enjoy a variety of amenities within the community, including a beauty salon for grooming needs, a gaming room for entertainment, and a small library for relaxation and reading. There is also a fitness room and wellness center where residents can engage in fitness programs and maintain their physical well-being.
Dining at The Highlands At Owasso is top-notch, with restaurant-style dining offering delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that residents have nutritious and satisfying meals.
The community also provides various care services to meet the individual needs of each resident. Assistance with activities of daily living such as bathing, dressing, and transfers is available around the clock. Medication management and diabetes diets are provided to ensure that residents maintain their health effectively. A mental wellness program is also available to support the emotional well-being of residents.
In terms of activities, the community offers concierge services to cater to any special requests or needs of residents. Planned day trips are organized regularly for residents to explore nearby attractions. Resident-run activities allow individuals to showcase their talents or share hobbies with fellow residents. Additionally, there are scheduled daily activities that keep everyone engaged and entertained.
The Highlands At Owasso benefits from its convenient location near various establishments such as cafes, parks, pharmacies, restaurants, places of worship, hospitals, and physicians’ offices. Transportation arrangements can be made for non-medical purposes or for doctors' appointments as needed.
Overall, The Highlands At Owasso provides seniors with an exceptional assisted living experience through its extensive amenities and care services while ensuring they remain connected to the surrounding community resources.
The Highlands At Owasso is located at 10098 North 123 East Avenue, Owasso, OK 74055 in Tulsa County, Oklahoma
The Highlands At Owasso on seniors.fyi includes 3 photos including images showing architecture, building, water, landscaping, nature, trees, and more.
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