The Highlands At Owasso

Pros

• The staff at The Highlands At Owasso Nursing Homes is wonderful, taking the time to get to know everyone and providing excellent care.
• Residents enjoy a variety of activities such as Bingo, live music, coloring, and arts and crafts.
• Family members appreciate the compassionate and kind nursing staff who help make transitions into long-term care easier for their loved ones.
• The facility is clean and beautifully decorated, creating a pleasant environment for residents.
• The dining staff provides great service, accommodating special requests and ensuring a decent dining experience.
• Some residents have found the rehabilitation staff to be exceptional, receiving valuable support during their recovery process.

Cons

• The care at The Highlands At Owasso Nursing Homes did not meet the family's expectations, particularly regarding staffing and responsiveness.
• Residents experienced long wait times for assistance, with some left in dirty conditions for extended periods.
• A family member reported a lack of communication from staff and difficulty getting timely updates on their loved one's care.
• Complaints about the food quality were prevalent, with many meals arriving cold or improperly prepared.
• Several reviews mention rude and unprofessional behavior from staff members, leading to a negative environment for residents.
• There were significant concerns about inadequate staffing levels, particularly during weekends, affecting the quality of care provided.
• One resident's experience highlighted distressing delays in receiving help during medical emergencies.
• Overall organization within the facility was criticized as poor, contributing to an unsatisfactory experience for both residents and families.

Review

The Highlands At Owasso Nursing Homes has garnered a diverse array of reviews, illustrating the stark contrasts between experiences shared by families seeking skilled care for their loved ones. For some, the facility represents a haven filled with engaging activities and compassionate staff, while for others, it has become synonymous with neglect and dissatisfaction.

Positive feedback highlights the commendable efforts made by certain staff members to create an inviting environment where residents can feel cared for and engaged. One reviewer praised the nurturing nature of the therapy staff, noting their dedication to helping patients regain their strength and independence. Activities such as Bingo, live music sessions, arts and crafts, and card games foster a sense of community among residents—an aspect that many families appreciate during what can be a challenging transition into long-term care. The warm interactions between residents also seem to play a role in uplifting spirits at The Highlands, making it seem like more than just a nursing home; for some families, it feels like home.

Conversely, there are numerous accounts from families whose experiences fall far short of these positive portrayals. A recurring theme is staffing issues that lead to inadequate care. For instance, one family described how their father was often left unattended for prolonged periods without assistance after transitioning from rehabilitation to long-term care. They reported severe delays in response times from aides when calling for help—sometimes up to 30 minutes or longer—which created distressing situations for vulnerable residents needing immediate help. This echoed sentiments shared by others who expressed frustration over inconsistent staffing levels that might compromise patient safety and comfort.

Food quality emerged as another significant point of contention among several reviewers who criticized meal service as subpar at best. Complaints ranged from cold meals arriving inconsistently to outright frozen items being served instead of hot food—a problem particularly alarming in a setting where proper nutrition is vital for recovery and overall well-being. Such experiences led many families to believe they were not receiving value equivalent to what they were paying.

Moreover, communication deficits exacerbated already glaring issues within the facility’s operation. Numerous reviewers recounted difficulties reaching nurses or other administrative staff when urgent concerns arose about their loved ones’ health or well-being. Instances of feeling ignored or brushed aside surfaced repeatedly; one family lamented how complaints regarding their mother’s care resulted in no follow-up from nursing staff until they escalated matters to higher management. This lack of responsiveness further fueled mistrust in the facility's ability to provide adequate patient care.

The impact on existing health also came into sharp focus with tragic outcomes reported by multiple families due to lapses in infection control protocols amid COVID-19 concerns. One heart-wrenching story described how a resident contracted COVID-19 due to miscommunication about cases ongoing within the facility despite assurances otherwise from administration—ultimately leading to hospitalization and death shortly thereafter. Such narratives have understandably sparked outrage among families who believed they had entrusted The Highlands with the critical task of caring for their relatives during vulnerable times.

In conclusion, while The Highlands At Owasso Nursing Homes showcases appealing aesthetics and reports of warm interaction among certain staff members and residents, systemic issues regarding staffing shortages, poor food quality, ineffective communication practices and allegations related to mistreatment underscore a troubling dichotomy within its operations. Families are left wrestling with conflicting impressions as they try balancing hope against harrowing realities encountered within this environment meant ostensibly for healing laced with compassion—the very essence needed at such sensitive junctures in life.

Hospitals

• St John Owasso (0.2 miles)
• St John Outpatient Radiology (0.2 miles)
• Claremore Indian Hospital (11.7 miles)

Physicians

• St Johns Medical (0.2 miles)
• Owasso Pediatrics (0.3 miles)
• Restoration Foot & Ankle (0.3 miles)
• Surgery (0.3 miles)
• Pediatric Eye Associates of Family Eye Care (0.7 miles)
• Bailey Medical Center (1 miles)
• Bailey Bariatrics (1 miles)

Cafes

• Panera Bread (0.3 miles)
• Daylight Donuts (6.3 miles)
• Tally's Good Food Cafe (11.4 miles)

Restaurants

• Panda Express (0.3 miles)
• Bricktown Brewery (0.3 miles)
• Los Cabos (0.4 miles)
• Braum's (0.5 miles)
• Wings To Go (0.6 miles)
• Hideaway Pizza (0.6 miles)
• Whataburger (0.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.4 miles)
• Walmart Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (9.3 miles)

Places of Worship

• First Baptist Church of Owasso (0.8 miles)
• Rejoice Church (1.1 miles)
• Freedom Church (3.4 miles)
• TU Masjid / Mosque (11.5 miles)
• Southern Baptist Convention (12.2 miles)
• Family Worship Center of Skiatook (12.3 miles)

Parks

• Centennial Park (2.4 miles)
• Curtis Conley Memorial Park Splash Pad (9.2 miles)
• Owen Park (12.3 miles)
• Terrace Park (12.3 miles)

Transportation

• Gundy's Airport (3.7 miles)
• United States Aviation Fbo (6.3 miles)
• American Airlines (6.5 miles)
• Atlantic Aviation (7.8 miles)
• Tulsa International Airport (TUL) (7.9 miles)
• United Airlines Ticket Counter (7.9 miles)
• Baggage Claim (7.9 miles)