The Highlands At Owasso

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The Highlands At Owasso The Highlands At Owasso The Highlands At Owasso

The Highlands At Owasso

10098 North 123 East Avenue, Owasso, OK 74055

For more information about senior living options: (844) 490-3973

2.9 from 12 reviews
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Skilled Nursing Facility

Overall Review of The Highlands At Owasso

Pros

  • pro The staff at The Highlands At Owasso Nursing Homes is wonderful, taking the time to get to know everyone and providing excellent care.
  • pro Residents enjoy a variety of activities such as Bingo, live music, coloring, and arts and crafts.
  • pro Family members appreciate the compassionate and kind nursing staff who help make transitions into long-term care easier for their loved ones.
  • pro The facility is clean and beautifully decorated, creating a pleasant environment for residents.
  • pro The dining staff provides great service, accommodating special requests and ensuring a decent dining experience.
  • pro Some residents have found the rehabilitation staff to be exceptional, receiving valuable support during their recovery process.

Cons

  • pro The care at The Highlands At Owasso Nursing Homes did not meet the family's expectations, particularly regarding staffing and responsiveness.
  • pro Residents experienced long wait times for assistance, with some left in dirty conditions for extended periods.
  • pro A family member reported a lack of communication from staff and difficulty getting timely updates on their loved one's care.
  • pro Complaints about the food quality were prevalent, with many meals arriving cold or improperly prepared.
  • pro Several reviews mention rude and unprofessional behavior from staff members, leading to a negative environment for residents.
  • pro There were significant concerns about inadequate staffing levels, particularly during weekends, affecting the quality of care provided.
  • pro One resident's experience highlighted distressing delays in receiving help during medical emergencies.
  • pro Overall organization within the facility was criticized as poor, contributing to an unsatisfactory experience for both residents and families.

Review

The Highlands At Owasso Nursing Homes has garnered a diverse array of reviews, illustrating the stark contrasts between experiences shared by families seeking skilled care for their loved ones. For some, the facility represents a haven filled with engaging activities and compassionate staff, while for others, it has become synonymous with neglect and dissatisfaction.

Positive feedback highlights the commendable efforts made by certain staff members to create an inviting environment where residents can feel cared for and engaged. One reviewer praised the nurturing nature of the therapy staff, noting their dedication to helping patients regain their strength and independence. Activities such as Bingo, live music sessions, arts and crafts, and card games foster a sense of community among residents—an aspect that many families appreciate during what can be a challenging transition into long-term care. The warm interactions between residents also seem to play a role in uplifting spirits at The Highlands, making it seem like more than just a nursing home; for some families, it feels like home.

Conversely, there are numerous accounts from families whose experiences fall far short of these positive portrayals. A recurring theme is staffing issues that lead to inadequate care. For instance, one family described how their father was often left unattended for prolonged periods without assistance after transitioning from rehabilitation to long-term care. They reported severe delays in response times from aides when calling for help—sometimes up to 30 minutes or longer—which created distressing situations for vulnerable residents needing immediate help. This echoed sentiments shared by others who expressed frustration over inconsistent staffing levels that might compromise patient safety and comfort.

Food quality emerged as another significant point of contention among several reviewers who criticized meal service as subpar at best. Complaints ranged from cold meals arriving inconsistently to outright frozen items being served instead of hot food—a problem particularly alarming in a setting where proper nutrition is vital for recovery and overall well-being. Such experiences led many families to believe they were not receiving value equivalent to what they were paying.

Moreover, communication deficits exacerbated already glaring issues within the facility’s operation. Numerous reviewers recounted difficulties reaching nurses or other administrative staff when urgent concerns arose about their loved ones’ health or well-being. Instances of feeling ignored or brushed aside surfaced repeatedly; one family lamented how complaints regarding their mother’s care resulted in no follow-up from nursing staff until they escalated matters to higher management. This lack of responsiveness further fueled mistrust in the facility's ability to provide adequate patient care.

The impact on existing health also came into sharp focus with tragic outcomes reported by multiple families due to lapses in infection control protocols amid COVID-19 concerns. One heart-wrenching story described how a resident contracted COVID-19 due to miscommunication about cases ongoing within the facility despite assurances otherwise from administration—ultimately leading to hospitalization and death shortly thereafter. Such narratives have understandably sparked outrage among families who believed they had entrusted The Highlands with the critical task of caring for their relatives during vulnerable times.

In conclusion, while The Highlands At Owasso Nursing Homes showcases appealing aesthetics and reports of warm interaction among certain staff members and residents, systemic issues regarding staffing shortages, poor food quality, ineffective communication practices and allegations related to mistreatment underscore a troubling dichotomy within its operations. Families are left wrestling with conflicting impressions as they try balancing hope against harrowing realities encountered within this environment meant ostensibly for healing laced with compassion—the very essence needed at such sensitive junctures in life.

Features

Housing

  • 105 resident community capacity 105 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tulsa International (7 miles away) Tulsa International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Highlands At Owasso in Owasso, OK is a premier assisted living community that offers a wide range of amenities and care services to seniors. The community is designed to provide a comfortable and vibrant living environment for residents, with fully furnished apartments and private bathrooms for their convenience.

Residents can enjoy a variety of amenities within the community, including a beauty salon for grooming needs, a gaming room for entertainment, and a small library for relaxation and reading. There is also a fitness room and wellness center where residents can engage in fitness programs and maintain their physical well-being.

Dining at The Highlands At Owasso is top-notch, with restaurant-style dining offering delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that residents have nutritious and satisfying meals.

The community also provides various care services to meet the individual needs of each resident. Assistance with activities of daily living such as bathing, dressing, and transfers is available around the clock. Medication management and diabetes diets are provided to ensure that residents maintain their health effectively. A mental wellness program is also available to support the emotional well-being of residents.

In terms of activities, the community offers concierge services to cater to any special requests or needs of residents. Planned day trips are organized regularly for residents to explore nearby attractions. Resident-run activities allow individuals to showcase their talents or share hobbies with fellow residents. Additionally, there are scheduled daily activities that keep everyone engaged and entertained.

The Highlands At Owasso benefits from its convenient location near various establishments such as cafes, parks, pharmacies, restaurants, places of worship, hospitals, and physicians’ offices. Transportation arrangements can be made for non-medical purposes or for doctors' appointments as needed.

Overall, The Highlands At Owasso provides seniors with an exceptional assisted living experience through its extensive amenities and care services while ensuring they remain connected to the surrounding community resources.

Nearby Places of Interest

Hospitals

  • St John Owasso (0.2 miles)
  • St John Outpatient Radiology (0.2 miles)
  • Claremore Indian Hospital (11.7 miles)

Physicians

  • St Johns Medical (0.2 miles)
  • Owasso Pediatrics (0.3 miles)
  • Restoration Foot & Ankle (0.3 miles)
  • Surgery (0.3 miles)
  • Pediatric Eye Associates of Family Eye Care (0.7 miles)
  • Bailey Medical Center (1 miles)
  • Bailey Bariatrics (1 miles)

Cafes

  • Panera Bread (0.3 miles)
  • Daylight Donuts (6.3 miles)
  • Tally's Good Food Cafe (11.4 miles)

Restaurants

  • Panda Express (0.3 miles)
  • Bricktown Brewery (0.3 miles)
  • Los Cabos (0.4 miles)
  • Braum's (0.5 miles)
  • Wings To Go (0.6 miles)
  • Hideaway Pizza (0.6 miles)
  • Whataburger (0.6 miles)

Pharmacies

  • Walgreens (0.5 miles)
  • CVS Pharmacy (0.6 miles)
  • Walgreens (1.4 miles)
  • Walmart Pharmacy (1.4 miles)
  • Walmart Pharmacy (1.8 miles)
  • Walgreens (1.9 miles)
  • Walgreens (9.3 miles)

Places of Worship

  • First Baptist Church of Owasso (0.8 miles)
  • Rejoice Church (1.1 miles)
  • Freedom Church (3.4 miles)
  • TU Masjid / Mosque (11.5 miles)
  • Southern Baptist Convention (12.2 miles)
  • Family Worship Center of Skiatook (12.3 miles)

Parks

  • Centennial Park (2.4 miles)
  • Curtis Conley Memorial Park Splash Pad (9.2 miles)
  • Owen Park (12.3 miles)
  • Terrace Park (12.3 miles)

Transportation

  • Gundy's Airport (3.7 miles)
  • United States Aviation Fbo (6.3 miles)
  • American Airlines (6.5 miles)
  • Atlantic Aviation (7.8 miles)
  • Tulsa International Airport (TUL) (7.9 miles)
  • United Airlines Ticket Counter (7.9 miles)
  • Baggage Claim (7.9 miles)

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