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4.2 from 110 reviews
5 stars
82
4 stars
7
3 stars
1
2 stars
3
1 stars
17
Overall Review of Entrada Pointe Apartments
differentiator27 reviews mention this
Maintenance response is consistently fast
Residents consistently describe quick, effective maintenance when issues come up.
A common thread through the reviews is that maintenance is prompt and follows through to completion, with residents describing fast fixes for work orders like leaks, disposal and heater issues, and other apartment problems. Several reviewers also mention clear communication about what was happening and what was repaired. Even among critical reviews, some still single out the maintenance worker as the main reliable part of the experience.
common26 reviews mention this
Office staff feels welcoming
Residents repeatedly praise the office for being friendly, patient, and helpful.
Many residents highlight the front office as approachable and supportive, describing friendly interactions and quick replies to questions. Several specifically call out staff members for helping them through paperwork, tours, and move-in steps, and for staying available for ongoing concerns. Reviewers also describe management and leasing as organized and responsive once they’re settled.
common10 reviews mention this
Move-in experience is often smooth
A lot of residents describe an easy, guided move-in process.
Several reviews say the leasing process was straightforward, with staff assisting with paperwork, showing units, and setting residents up with useful information after keys were received. Some residents mention same-day or quickly handled move-in situations, plus walkthrough follow-ups where they could submit concerns. A few residents also note early hiccups, but describe the experience improving after that point.
caveat7 reviews mention this
Pricing and move-out fees draw complaints
Some residents say the rent and fees don’t match their expectations.
Cost comes up repeatedly in the negative reviews, with residents calling the rent overpriced and describing additional charges related to move-out or deposits. A few reviewers also dispute how damages were assessed, stating that charges were applied even when they disagreed with the outcome. Even in positive reviews, price is not a prominent point of praise, so the strongest cost signal is complaint-focused.
caveat4 reviews mention this
Some residents report pest and mold problems
Some residents describe serious issues like roaches or mold.
While many reviewers report things going well, a smaller set of reviews describe pest problems and mold concerns that took time to resolve or were handled poorly. One review pairs these complaints with concerns about building upkeep and moisture control, while another mentions apartment-condition problems extending after move-in. These accounts contrast with the broader theme of effective maintenance, but they remain a recurring negative topic for a subset of residents.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Independent Living
Transportation
Albuquerque International (14 miles away)
Nearby Places of Interest
This part of Rio Rancho, New Mexico offers a convenient and easily accessible location with various healthcare options nearby such as physicians' offices, pharmacies, and hospitals within a short distance. The area also provides a range of dining choices including popular chains like Weck's, McDonald's, and Olive Garden. For leisure activities, there are cafes like Starbucks for socializing or relaxation. Places of worship are available for spiritual needs, while the Regal Cinema UA Cottonwood Stadium 16 offers entertainment options. Additionally, outdoor enthusiasts can enjoy parks like Montecito Estates Park and the nearby Petroglyph National Monument for recreational activities in nature.
Physicians
Athaya Medical Center (0.5 miles)
Presbyterian Outpatient Gastroenterology Lab In Rio Rancho On Southern Boulevard (0.5 miles)
Physicians Lifeline (1 miles)
Presbyterian Medical Group (1 miles)
Presbyterian Pediatrics in Rio Rancho on High Resort Blvd (1 miles)
Robak Lee MD (1.1 miles)
Worth Hearing Center (1.1 miles)
Pharmacies
CVS Speciality (0.8 miles)
CVS Pharmacy (0.9 miles)
Walgreens (0.9 miles)
Walgreens (1.5 miles)
Olive Tree Compounding Pharmacy (1.9 miles)
CVS Pharmacy (2.6 miles)
Walgreens (2.6 miles)
Cafes
Starbucks (0.9 miles)
Starbucks (1.6 miles)
Starbucks (2.6 miles)
Satellite Coffee (3.2 miles)
Starbucks (5.9 miles)
Bad Ass Coffee (8.3 miles)
Hospitals
Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (1 miles)
Entrada Pointe Apartments is located at 900 Country Club Dr SE, Rio Rancho, NM 87124 in Sandoval County, New Mexico
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Independent Living
Albuquerque International (14 miles away)
Small, intimate setting with personalized care and dining options.
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