Entrada Pointe Apartments

Pros

• Maria is amazing.
• Maria is very professional and fun.
• Bobbie and Maria are wonderful.
• The staff are wonderful, friendly, and helpful.
• The maintenance team is on top of their game.
• Bob, Lyle, and Brandon are rockstars.
• The complex is beautiful and peaceful.
• The on-site amenities (gym, pool, laundry) are well-maintained.
• Management is great; Maria and Bobbi are kind and understanding.
• Maintenance responses are fast and high quality.
• The community feels like home and has a central location.
• The office staff are welcoming and supportive.
• Entrada Pointe is a wonderful community with attentive staff.

Cons

• One reviewer warned readers to stay away, claiming the property is not livable despite friendly staff.
• Another reviewer called the complex overpriced and not worth the rent, citing black mold, leaks, roaches, and high electricity costs.
• A reviewer described certain office staff as rude, judgmental, and unhelpful when the resident tried to move out.
• A reviewer reported persistent mold and moisture issues after management change, including roaches and poor bathroom caulking.
• A reviewer stated they felt unwelcome and uncomfortable after giving notice, indicating poor handling by management.

Review

Entrada Pointe (also referred to in some notes as Estrada Point Apts) comes across in these accounts as a community with a strong, positive pull on many residents, anchored by a group of standout staff and a history of responsive maintenance. Across a wide span of reviews, people repeatedly highlight the same names and team dynamics: Maria, Bobbie, and a dependable maintenance crew including Bob, Lyle, Brandon, Bobby, and others. The sentiment ranges from "amazing, seamless experience" to concerns about aging infrastructure and management changes, painting a picture of a place that can feel like home when things go smoothly but can become frustrating under different circumstances.

Maria appears consistently as a linchpin in many residents' happy experiences. Time and again, she is described as amazing, professional, and incredibly responsive - from the initial introduction to tours of amenities and showing available units, through the process of moving in and getting settled. Several reviews emphasize how seamless and low-stress the experience was thanks to Maria's assistance, with one note praising her for answering questions quickly and a second highlighting her in helping with winter housing needs. Her presence is repeatedly tied to positive impressions of the property, and multiple residents indicate they would highly recommend Entrada Pointe largely because of her service.

Bobbie also emerges as a central, highly regarded figure in the front office and move-in process. Reviewers describe her as wonderful, friendly, kind, and very helpful, often alongside praise for Bobbie's colleagues like Jesse who aided through the setup of amenities and utility providers. The office staff appears to be a consistent bright spot for many tenants, with several accounts noting that Bobbie's responsiveness and warmth helped make the lease experience feel easy and welcoming. In a few instances, readers recount a less favorable interaction with a different staff member, underscoring that personal experiences can vary by individual, but the overarching tone is that the front office is a strong marketing point for the community.

The maintenance team gets frequent commendations for speed, reliability, and quality. Names like Bob, Lyle, Brandon, and Bobby show up repeatedly as the people who actually fix problems - sometimes within minutes, always with a sense of competency. Specific anecdotes include prompt faucet repairs, fast response to maintenance requests, and the overall sense that work orders are treated with seriousness and urgency. Reviews often describe maintenance as "on top of their game," with one account praising a same-day solution for a move-in scenario and another noting the team's ability to handle washer/dryer installations and other handy tasks. This dependable maintenance support seems to be a core strength that keeps many residents satisfied over time.

Residents also paint a picture of Entrada Pointe as a community with real advantages in location, atmosphere, and neighborhood feel. Several reviewers mention quiet surroundings, proximity to shopping, and the ease of getting around, all contributing to a comfortable living situation. A recurring theme is the sense of belonging - friends and families who feel connected to the property over years, noting that staff, neighbors, and the property's "decades-long" character help create a welcoming environment. For some, this sense of community is a major reason they chose to stay or to move in, and it's repeatedly framed as what makes Entrada Pointe feel like home rather than just another building.

Yet the collection of reviews is not all uniform in praise. A number of accounts express significant concerns that point to aging infrastructure and management transitions. Some tenants describe serious issues like black mold and persistent moisture problems, roaches during the summer, and what they perceive as a shift in property management after changes in leadership. One extended review details a long-standing mold problem and poor sealing around doors and windows, with roaches appearing in various parts of the unit and escalating utility costs attributed to swamp coolers. These accounts frame a stark contrast to the more positive experiences and suggest potential risks for prospective renters who prioritize modernized systems and flawless upkeep.

Alongside mold and pest concerns, there are remarks about price and value. Several respondents describe Entrada Pointe as well located and full of character but warn that rent can be high and may rise with lease renewals, especially given ongoing maintenance challenges. One particularly pointed review advises readers to consider moving elsewhere in light of the cost versus upkeep, while others acknowledge the appeal of the community's location and mature, well-loved feel even if some units show wear. The mixed opinions underscore that price, maintenance quality, and the overall resident experience can vary substantially from unit to unit and from year to year depending on management decisions and aging infrastructure.

In a broader sense, the reviews depict a property with clear strengths in people and service. The staff - especially Maria, Bobbie, and the maintenance crew - often earns top marks for hospitality, responsiveness, and a genuine willingness to help tenants feel at home. The sense of a long-standing, family-like community where neighbors, office staff, and technicians work together to address concerns is a noticeable thread through many positive anecdotes. At the same time, the negative experiences recounted by some residents - ranging from mold and pest issues to the effects of management changes on overall maintenance - serve as important reminders that even well-regarded properties can face substantial challenges as they age and as leadership shifts occur.

Overall, Entrada Pointe seems to offer a compelling living experience for many residents who value attentive staff, accessible amenities, and a neighborhood vibe. For those who prize quick, friendly service and a strong sense of community, the property and its standout team present a very appealing option. For others, particularly those concerned with mold, roaches, and the pressures that can accompany older buildings under changing management, it's a more complicated decision. Potential tenants would do well to speak with current residents, tour units in person, and weigh the importance of maintenance responsiveness and the condition of specific apartments when evaluating a move to Entrada Pointe.

This part of Rio Rancho, New Mexico offers a convenient and easily accessible location with various healthcare options nearby such as physicians' offices, pharmacies, and hospitals within a short distance. The area also provides a range of dining choices including popular chains like Weck's, McDonald's, and Olive Garden. For leisure activities, there are cafes like Starbucks for socializing or relaxation. Places of worship are available for spiritual needs, while the Regal Cinema UA Cottonwood Stadium 16 offers entertainment options. Additionally, outdoor enthusiasts can enjoy parks like Montecito Estates Park and the nearby Petroglyph National Monument for recreational activities in nature.

Physicians

• Athaya Medical Center (0.5 miles)
• Presbyterian Outpatient Gastroenterology Lab In Rio Rancho On Southern Boulevard (0.5 miles)
• Physicians Lifeline (1 miles)
• Presbyterian Medical Group (1 miles)
• Presbyterian Pediatrics in Rio Rancho on High Resort Blvd (1 miles)
• Robak Lee MD (1.1 miles)
• Worth Hearing Center (1.1 miles)

Pharmacies

• CVS Speciality (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (1.5 miles)
• Olive Tree Compounding Pharmacy (1.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.6 miles)
• Starbucks (2.6 miles)
• Satellite Coffee (3.2 miles)
• Starbucks (5.9 miles)
• Bad Ass Coffee (8.3 miles)

Hospitals

• Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (1 miles)
• HealthSouth Rehabilitation Hospital (7.3 miles)
• Tri Core Reference Lab (7.9 miles)

Restaurants

• Weck's (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.4 miles)
• Sonic Drive-In (1.7 miles)
• Taco Cabana (1.9 miles)
• M'tucci's Moderno Italian Restaurant (2.1 miles)
• Olive Garden (2.5 miles)

Places of Worship

• First Baptist Church O (1.4 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (3.2 miles)

Parks

• Montecito Estates Park (6.5 miles)
• Petroglyph National Monument (7.5 miles)