Entrada Pointe Apartments in Rio Rancho, NM

Pros

• Maria is amazing and professional.
• Maria and Bobbie are wonderful; they make move-ins seamless.
• The staff are cheerful, helpful, and highly professional.
• The maintenance team is top-notch and responsive.
• Bob, Lyle, and Jason are among the best maintenance workers; they fix issues quickly.
• The apartments are beautiful, peaceful, and well kept.
• Entrada Pointe feels like home thanks to caring management and friendly neighbors.
• Bobbie in the front office is amazing and a key reason residents choose Entrada Pointe.
• McKenna is helpful, responsive, and goes above and beyond.
• Steph and the leasing and management team are supportive and friendly.
• The amenities (pool, laundry) are clean and convenient.
• The location is central with easy access to shopping and restaurants.
• The community hosts fun events and creates a welcoming environment.
• The management team addresses problems quickly and effectively.
• The complex is a wonderful place to live.

Cons

• One reviewer warns others to stay away, saying the property is not livable.
• Under the new management, mold issues and roaches are reported as ongoing problems.
• Greystar is described as crooks who unjustly charge excessive move-out fees without explanation.
• Move-out charges for carpet damage are claimed to be unfounded.
• The complex is described as overpriced with high rent and upfront deposits.
• A reviewer alleges bed bugs and eviction threats after move-out.
• Some reviewers question whether the recent five-star reviews are fake accounts.

Review

Entrada Pointe Apartments in Rio Rancho is best suited for professionals and small families who prize a warm, community-driven environment, dependable on-site maintenance, and a central location that puts shopping, dining, and services within easy reach. The property rewards residents who value steady responsiveness from management and a neighborly feel over cutting-edge amenities or brand-new construction. It works well for those who don't mind living in an established complex and who want a sense of belonging, with maintenance and office staff who consistently go the extra mile to keep things running smoothly.

Those who should consider alternatives are primarily seekers of pristine, modernized interiors or absolute pest-free guarantees. A few reviews point to older building infrastructure, uneven pest control histories, and the potential for higher energy costs tied to swamp coolers rather than central air. Some residents also flag upfront costs and ongoing fees as a significant consideration. For buyers or renters who demand unequivocal consistency in management and zero risk of price volatility, or who require ultra-quiet nights with strict noise enforcement, other options may be a better fit.

The standout positives center on the team in and around the leasing office and the on-site maintenance crew. Residents consistently highlight Bobbie, Stephanie, Aja, and McKenna as personable, helpful, and solution-oriented, turning otherwise routine transactions into smooth, stress-free experiences. The maintenance team - especially Bob, Lyle, and Jason - is repeatedly described as fast, competent, and courteous, handling leaks, heater issues, and routine repairs with impressive speed. Such reliability translates into fewer interrupted days and a stronger sense of security, which matters a great deal for families and busy professionals alike.

For many, the community's concrete advantages outweigh the rough edges. The property features a pool, laundry facilities, and gym access that residents praise as well-kept and convenient. The location earns frequent praise for easy access to shops and services, and several long-term residents describe Entrada Pointe as a stable, safe place to live where neighbors are friendly and staff genuinely care. The overall vibe - quiet, well-kept grounds, and a willingness to address concerns promptly - helps residents feel at home, especially after initial onboarding hiccups have passed.

Yet the cons are real enough to shape decisions. A minority of residents report mold or pest-related issues, and a few note persistent maintenance or communication gaps during transitions in management. Noise can spill over from early trash pickups or older building envelopes, and some reviews call out high upfront fees or ongoing admin charges. The tension between a beloved staff and occasional systemic problems has shaped perceptions; while many residents stay for the culture and service, others have moved on or spoken of disappointing experiences tied to management turnover or cost concerns.

In practical terms, a decision to choose Entrada Pointe should hinge on priorities. If rapid maintenance response, a friendly office team, and a cohesive community matter most, this community delivers with a reliability that is rare in multi-family living. The central location adds credibility to a daily routine, reducing commute friction and expanding living options for families. If, however, the top criteria include pest-free conditions, a fully modernized unit, central air for climate control, or sanctuaries from upfront fees and ongoing charges, alternatives in the area deserve consideration. Overall, Entrada Pointe offers a pragmatic, hands-on living experience with a strong sense of community, balanced by the tradeoffs of age, cost, and occasional maintenance challenges.

This part of Rio Rancho, New Mexico offers a convenient and easily accessible location with various healthcare options nearby such as physicians' offices, pharmacies, and hospitals within a short distance. The area also provides a range of dining choices including popular chains like Weck's, McDonald's, and Olive Garden. For leisure activities, there are cafes like Starbucks for socializing or relaxation. Places of worship are available for spiritual needs, while the Regal Cinema UA Cottonwood Stadium 16 offers entertainment options. Additionally, outdoor enthusiasts can enjoy parks like Montecito Estates Park and the nearby Petroglyph National Monument for recreational activities in nature.

Physicians

• Athaya Medical Center (0.5 miles)
• Presbyterian Outpatient Gastroenterology Lab In Rio Rancho On Southern Boulevard (0.5 miles)
• Physicians Lifeline (1 miles)
• Presbyterian Medical Group (1 miles)
• Presbyterian Pediatrics in Rio Rancho on High Resort Blvd (1 miles)
• Robak Lee MD (1.1 miles)
• Worth Hearing Center (1.1 miles)

Pharmacies

• CVS Speciality (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (1.5 miles)
• Olive Tree Compounding Pharmacy (1.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.6 miles)
• Starbucks (2.6 miles)
• Satellite Coffee (3.2 miles)
• Starbucks (5.9 miles)
• Bad Ass Coffee (8.3 miles)

Hospitals

• Presbyterian Pediatric Urgent Care in Rio Rancho on High Resort Boulevard (1 miles)
• HealthSouth Rehabilitation Hospital (7.3 miles)
• Tri Core Reference Lab (7.9 miles)

Restaurants

• Weck's (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.4 miles)
• Sonic Drive-In (1.7 miles)
• Taco Cabana (1.9 miles)
• M'tucci's Moderno Italian Restaurant (2.1 miles)
• Olive Garden (2.5 miles)

Places of Worship

• First Baptist Church O (1.4 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (3.2 miles)

Parks

• Montecito Estates Park (6.5 miles)
• Petroglyph National Monument (7.5 miles)