Nevada Hand

Pros

• MJ, the Harrison Pines property manager, is praised for excellent work and keeping everything under control.
• The staff at Nevada HAND are described as courteous, knowledgeable, and helpful with the application process.
• One reviewer says Nevada HAND has been good for them and that the company fulfills its part as a rental property.
• Several reviews note that Nevada HAND provides information and assistance for seniors and families, regardless of income.
• A reviewer expresses admiration for the properties and would love to be a resident in one of Nevada HAND's communities.

Cons

• Reviewers describe mold in apartments causing daily headaches, with landlords and Nevada HAND not taking action.
• Pacific Pines is said to be dirty and poorly maintained: halls, floors, laundromat, Jacuzzi, and pool are dirty, with persistent odors.
• The front office is criticized for being unhelpful and unresponsive to complaints.
• There are claims of misrepresentation about unit eligibility and parking.
• Deposits and fees are alleged to be mishandled or not refunded, and rent sometimes given to others.
• The corporate office is labeled incompetent, with reports of discrimination and cliques among staff.
• Discrimination against minorities and Section 8 participants is alleged; reviewers warn to avoid.
• Parking is described as inadequate or mismanaged, with no assigned spots and misuse of handicap spaces.
• Applications are said to take weeks to process, with inaccurate income calculations and denial based on disputed formulas.
• Maintenance is described as slow or neglectful, with tenants billed for repairs that should be covered.

Review

Across a broad range of Nevada HAND properties, tenants paint a troubling picture of how housing is managed, maintained, and communicated. From Capistrano Pines, Pacific Pines, Rome Pines, and Bonanza Pines to Flamingo Pines, Buffalo Cactus, Apache Pines, and others, the recurring threads are consistent: chronic neglect of upkeep, unreliable or unresponsive management, and a sense that residents - often seniors or those with financial constraints - are not being treated with care or transparency. Even when some staff members are praised, the overarching sentiment among many residents is frustration, disappointment, and a feeling that promises are not kept.

Health and safety issues dominate several accounts. A number of tenants report mold in their units or in common areas, leading to headaches and ongoing health concerns. One reviewer explicitly asks how quickly mold can be deadly and describes living in an apartment with mold exposure while the landlord remains nonresponsive. The fear is not merely cosmetic or cosmetic nuisance; for some, mold and poor air quality are tied to persistent illness and a sense of powerlessness when concerns are ignored by the property management and corporate offices.

Cleanliness and maintenance are another major point of contention. Reviewers describe dirty hallways, filthy laundry rooms, and pools or jacuzzis that are never clean or usable. Odors - such as dog urine or waste smells in the summer - are mentioned as persistent problems. The carpet in several units is said to be dirty and never replaced, with tenants noting that management only cleans it rather than performing a true update. When residents request repairs, several accounts indicate maintenance crews move slowly or, in some cases, never address the issue, leaving tenants to cope with ongoing discomfort and safety concerns.

Communication and responsiveness appear as equally troubling. Numerous reviews complain that the front office is unhelpful or untrustworthy, with staff who do not answer phones, return messages, or provide consistent information. The corporate office is frequently cited as unreachable or unresponsive, making it difficult for renters to resolve disputes about deposits, application fees, or eligibility. Some tenants recount promises about new units or upgrades that never materialize, or changes in policy that are not clearly explained. In one case, a hold deposit and an application fee were cited as nonrefundable despite conflicting statements about income qualifications, leaving applicants feeling blindsided and out money they believe they should receive back.

Financial practices and eligibility processes are described as confusing and sometimes unfair. Several reviewers discuss miscalculations of income, with claims that income was listed higher than it actually was, or that formulas were used in opaque ways to deny applications. Fees and deposits are a recurring sore point, with some residents saying they were told one thing about eligibility and later told something different, or that refunds were withheld without clear justification. In one instance, a reviewer claims that money paid for services or deposits was kept even after discovering the miscalculation of income limits.

Discrimination and parking issues surface in troubling ways. Several reviews allege discrimination against Section 8 participants or minority tenants, including accusations of deceit or being treated differently based on housing assistance status. Parking concerns compound the frustration, with complaints about not being able to use handicap spots, disputes over designated spaces, and reports that some residents take advantage of spaces intended for seniors or disabled tenants. The perceived favoritism or lack of clear, fair policies around who gets certain parking spots fuels ongoing resentment among residents.

Staffing culture and relationships within Nevada HAND are described in mixed terms. Some reviews accuse the corporate environment of "prison politics," racial cliques, and backstabbing, with technicians masquerading as experts and doing poor-quality work. The sense is that internal politics and favoritism undermine tenant trust and hamper effective problem-solving. Yet not all feedback is negative: a few reviews acknowledge courteous, responsive staff and even highlight specific individuals - such as a named manager at a particular community - who are praised for their dedication and competence. A reviewer even credits Harrison Pines' manager MJ as exceptional, suggesting that positive experiences do exist alongside widespread complaints.

In contrast to the many negative experiences, there are a handful of hopeful or positive notes. Some tenants report that staff were courteous during the application process, or that a particular team member offered help and information. A few reviews express dissatisfaction with the overall operation but still recognize that some properties have dedicated personnel who try to do right by residents. Overall, however, the prevailing tone across the majority of accounts is one of disappointment, with persistent concerns about health, safety, transparency, and fair treatment.

Taken together, the collection of reviews conveys a troubling pattern: residents feel the properties suffer from chronic neglect in cleanliness and safety, inconsistent and slow maintenance, and a management culture that can feel distant, unresponsive, or opaque. With mold concerns, unhealthy living conditions, mismanaged deposits and decisions, and perceived discrimination cited, many tenants express a sense of urgency about seeking legal or formal remedies and about warning others to reconsider selecting a Nevada HAND property. If you or someone you know is considering moving into one of these communities, it may be worth probing current conditions, requesting written assurances about maintenance and health-related issues, and carefully reviewing any income verification, deposits, and policy disclosures before committing.

This area of Las Vegas, Nevada, offers convenient access to transportation options such as Hertz and Avis Rent A Car services, Southwest Airlines, and the Harry Reid International Airport. There are also several pharmacies nearby including CVS, Smith's Food & Drug, Walgreens, and Walmart Pharmacy for easy access to healthcare essentials. In terms of dining options, residents can enjoy a variety of restaurants like PGA Tour Grill, Shake Shack, Sonic Drive-In, and Border Grill. For those who prefer cafes, Dutch Bros and Starbucks are within a short driving distance. Additionally, the Dignity Health - St. Rose Dominican Hospital is located just 4.4 miles away for any medical needs that may arise. With its convenient amenities and services nearby, this area could be a suitable option for senior living in Las Vegas.

Transportation

• Hertz Rent A Car (0.4 miles)
• Avis Rent A Car (0.4 miles)
• Concourse C (1.9 miles)
• Security Checkpoint C (2 miles)
• Southwest Airlines (2 miles)
• United Club (2 miles)
• Harry Reid International Airport (LAS) (2 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Smith's Food & Drug (1.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)

Restaurants

• PGA Tour Grill (2 miles)
• Shake Shack (2 miles)
• Sonic Drive-In (2 miles)
• Border Grill (2.5 miles)
• Seabreeze Cafe (2.6 miles)
• Mandalay Bay Resort - The Noodle Shop (2.6 miles)
• House of Blues Restaurant & Bar (2.7 miles)

Cafes

• Dutch Bros (2.8 miles)
• Hello Kitty Cafe (3.4 miles)
• Primrose (3.5 miles)
• The LINQ Hotel & Casino (4.3 miles)
• Starbucks (4.7 miles)

Hospitals

• Dignity Health - St. Rose Dominican Hospital, Siena Campus - Henderson, NV (4.4 miles)