O'Fallon Place Apartments

Pros

• The staff did a wonderful job moving my daughter in.
• The apartment is so beautiful.
• O'Fallon Place Apartments has improved tremendously within the last twelve months.
• Brand New Management Team!

Cons

• They claim the leasing office never answers the phone or returns calls, making tours and applications impossible.
• They report that the DIY text messaging system doesn't work and no one responds to messages.
• They say pricing is inconsistent or misrepresented, with advertised low rents not actually available and prices around $900+.
• They describe management as incompetent and unresponsive, with slow or no follow-up on issues.
• They complain that staff are rude and unwilling to listen.
• They allege security/privacy issues, such as maintenance entering occupied units, doors left unlocked, and items stolen, with no timely follow-up.
• They accuse staff of stealing money or mismanaging funds.
• They describe the property as unsafe or in a dangerous neighborhood, with crime concerns.
• They report mice infestations and holes in walls that are not being fixed.
• They criticize poor communication about applications and emails, leaving residents in limbo.
• They say the complex is overcrowded and effectively low-income housing with too many families in close proximity.
• They note ongoing maintenance delays and broken promises about when issues will be resolved.

Review

The collection of reviews paints a complicated, at-times contradictory picture of these apartments. On one hand, there are residents who speak warmly about their lived experience - praising the units themselves, the sense of security, and the people who helped them move in. On the other hand, a large number of comments focus on a frustrating mismatch between what prospective and current residents are promised and what they actually experience day-to-day. Taken together, the feedback suggests a property that has some strong points but is held back by persistent issues with communication, pricing clarity, and administrative responsiveness.

A recurrent theme across many reviews is difficulty reaching someone who can answer questions, schedule tours, or process applications. Dozens of commenters describe calling the leasing office for weeks without an answer, or leaving messages that are never returned. There are also references to nonfunctional DIY text messaging and a general sense that the office is hard to get in touch with. This lack of responsiveness seems to compound other frustrations: without timely communication, potential renters struggle to verify availability, get an application, or confirm the status of a move-in plan. The experience of trying to coordinate a tour or an application becomes a daily anxiety rather than a straightforward process.

Pricing and advertised availability emerge as another hot spot of contention. Several reviewers point to inconsistent or unclear pricing, noting that the official website lists one-bedroom units "for as low as $492," while a staff member allegedly told them that nothing cheaper than about $900 is available. That kind of discrepancy feeds a sense of mistrust and frustration: prospective tenants feel misled or blindsided by seemingly contradictory information. The sentiment is underscored by comments that label such pricing as unprofessional or disrespectful to the community, and by a practical comparison: for roughly the price of a high-end apartment here, one could instead pursue a mortgage for a house. When pricing appears to be fluctuating or misrepresented, it erodes confidence and makes the leasing process feel unstable.

Staff behavior and management consistency are flagged repeatedly, though opinions vary. A number of reviews describe leasing staff as rude or unhelpful, with some residents feeling talked down to or not listened to. The critique isn't monolithic: one entry lauds the efforts of specific staff members who helped their family, and another entry notes a "brand new management team" that claims to be delivering substantial improvements. A few names - like Lillie, Roxy, and Carla Runner - appear as positive references within the feedback, suggesting that some individuals are making meaningful differences despite systemic issues. The overall signal, though, is mixed: some residents feel misunderstood or disrespected, while others believe the property is moving in a more professional direction thanks to new leadership.

Safety, maintenance, and property conditions surface as a mixed bag, with some residents reporting serious concerns and others praising the security and upkeep. There are alarming anecdotes - maintenance staff allegedly entering a unit naked and leaving a door unlocked, reports of items being stolen, and multiple police interactions connected to the property. Several people mention that when problems are reported, there is little follow-through from the management office, which compounds fear and distrust. Conversely, a few residents describe the apartments as secure and well-kept, and some highlight effective maintenance responses or improvements during transitions to new management. The discrepancies here may reflect true variations between buildings, units, or management shifts, but they contribute to a general sense that safety and service are uneven across the community.

The rhetoric around the property's reputation is also telling. Some reviewers portray the community as a positive, even desirable place to live, emphasizing comfortable units and a sense of security from a resident's perspective. Others depict a hostile environment, focusing on crime, neighborhood danger, and threats to physical safety. There are even stark comments about the neighborhood being dangerous or about ongoing "shooting" incidents. While it's clear that experiences differ widely, the sheer spread of sentiment - from "the best apartment I've ever lived in" to "horrible, incompetent management" - suggests that the property's perceived value is highly context-dependent. Prospective tenants may be compelled to visit in person to verify the claims and form their own impression.

Toward the end of the compiled feedback, a sense emerges that the truth lies somewhere in the middle: the community has competent, caring staff and units that some residents genuinely love, but it also suffers from persistent administrative inefficiencies, pricing opacity, and uneven service. Several comments acknowledge improvements under new management, and a few residents express hope that ongoing changes will translate into consistent, reliable experiences across the board. Yet the most persistent tonal thread remains the disconnect between what is promised or advertised and what residents actually encounter when they try to engage with the leasing office, sign a lease, or address maintenance and safety concerns.

In short, this property appears to be a mixed bag: appealing units and functional security in some cases, paired with chronic communication gaps, inconsistent pricing, and uneven customer service in others. For someone considering moving here, the takeaway is to prepare for a process that may require extra persistence and to seek in-person confirmation on pricing, availability, and the status of any application. If you happen to encounter a responsive staff member or a proactive manager, you could have a very positive experience, but those benefits seem highly dependent on which team member you encounter and when you visit.

This part of St. Louis, Missouri offers a convenient and diverse array of amenities for seniors looking to relocate. The neighborhood boasts a variety of dining options ranging from casual cantinas to upscale steak houses, as well as several pharmacies and hospitals within close proximity for easy access to medical care. Parks such as Citygarden and Lafayette Park provide green spaces for leisurely walks or picnics, while the nearby Gateway Arch National Park offers a historic landmark for exploration. Additionally, the area features transportation options such as Amtrak and MetroLink stations, making it easy to navigate the city. With numerous places of worship, cafes, and theaters nearby, there is no shortage of activities to enjoy in this vibrant community.

Restaurants

• Rosalita's Cantina (0.6 miles)
• The Over Under Bar Grill (0.7 miles)
• Schlafly Tap Room (0.8 miles)
• Lumiere Place Casino (1 miles)
• Hooters (1 miles)
• Three-Sixty Rooftop Bar At The Ballpark Hilton Hotel (1.2 miles)
• Ruth's Chris Steak House (1.2 miles)

Physicians

• BJC Behavioral Health Service - Dinu Petru Gangure MD (0.7 miles)
• Barnes-Jewish Hospital (3.5 miles)

Pharmacies

• Schnucks (0.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.3 miles)
• Globe Drug (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (4.2 miles)
• Walgreens (4.3 miles)

Parks

• Citygarden (1 miles)
• Gateway Arch National Park (1.3 miles)
• Lafayette Park (1.8 miles)
• Fairground Park (2.1 miles)
• Bar K (3.6 miles)
• Wohl Recreation Center / Sherman Park (3.7 miles)
• Tower Grove Park (3.8 miles)

Transportation

• Amtrak (1.2 miles)
• MetroLink - Emerson Park Station (3.4 miles)
• Zooline Railroad The Wild (4.8 miles)
• Jet Aviation (4.9 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.2 miles)
• Starbucks (1.2 miles)
• Blueprint Coff (5.6 miles)
• Starbucks (5.9 miles)

Hospitals

• VA Medical Center Spinal Cord Injury Program (1.7 miles)
• SSM Cardinal Glennon Children's Medical Center (2.5 miles)
• The Rehabilitation Institute of St Louis (3.2 miles)
• St Louis Children's Hospital (3.5 miles)
• Metropolitan St Louis Psychiatric Center (4.2 miles)
• St Alexius Hospital (4.3 miles)
• Gateway Regional Medical Center (5 miles)

Places of Worship

• Macedonia Baptist Church (3.1 miles)
• St Ambrose Church (4.3 miles)
• St Johns Lutheran Church (4.9 miles)
• St Ann Catholic School (7 miles)
• St Raphael the Archangel Church (7.1 miles)

Theaters

• AMC Esquire 7 (6.4 miles)