Graham Place Senior Apartments

Pros

• The community is friendly and comfortable to live in.
• The property has wonderful, attentive onsite staff and management.
• The Hearthstone staff is great to work with and consistently finds solutions.
• Christine is considered the best.
• Cydney the leasing agent is welcoming and helpful.
• The leasing process with Cydney is smooth and informative.
• The maintenance team responds quickly and cooperatively.
• The property is clean and the staff are kind, making the experience amazing.

Cons

• The property is poorly managed and has declined over time with unstable leadership and slow maintenance.
• The on-site staff, especially Sonia and Christine, are rude and handle tenant relations atrociously.
• The pool is not maintained and there is debris; the buildings are full of bugs and the grounds are dirty with trash and dog feces.
• Garage doors are frequently broken and left ajar despite paying for secure parking; fire alarms go off repeatedly.
• Management sends numerous generic emails threatening lease violations, while maintenance requests are delayed for weeks.
• Residents report chronic maintenance issues (mold, leaks, buckling carpet, defective appliances) that go unresolved for long periods.
• Communication is poor; auto-pay can be turned off without notice, leading to unexpected charges and eviction threats, with some feeling discriminated against in leasing processes.

Review

Hearthstone presents itself in conversations as a community with real contrasts. On one hand, there are residents who describe a friendly, comfortable place to live with an inviting atmosphere and a strong sense of community. They point to on-site staff who are attentive and responsive, making a big difference in day-to-day life. In particular, several people sing the praises of specific team members, noting that the leasing office and maintenance crews can be helpful, patient, and quick to respond. When things go right - move-in conditions, clean common areas, and smooth information flow - the experience feels smooth and welcoming, reinforcing the impression of a place that truly cares about its residents.

In these more positive experiences, the staff shines. Some residents recount especially good interactions with Christine, who is repeatedly singled out as a standout member of the team. The leasing process, especially with Cydney, is described as friendly and informative, with Cydney answering questions promptly and clearly. A few reviewers mention that the maintenance team is reliable and quick to respond, with a willingness to coordinate visits around residents' schedules. One resident who had just moved in notes that their apartment was in good condition and that the move-in experience was notably helped by office staff. For some, the overall environment remains pleasant enough to overlook occasional noise from neighbors.

Yet, alongside the praise, there is a steady drumbeat of serious criticisms that paint a much grimmer picture for many residents. A recurring theme is poor management and a sense that the property is deteriorating rather than improving. Phrases like "poorly managed" and "slum" appear in multiple reviews, with residents lamenting a lack of stable leadership and inconsistent handling of resident areas, apartments, and maintenance issues. The pool is highlighted as not being maintained, littered with toilet paper and debris, and the grounds are described as dirty, with bugs in buildings and trash and dog feces in common areas. Garage doors are said to be frequently broken and left ajar, even for residents who pay for secure parking, and several reviews mention repeated fire alarm activations. The tone here is less about individual miscommunications and more about a persistent pattern of neglect and disorganization.

There is also a strong sense of frustration with how management communicates - or, more often, how it fails to communicate. Tenants report receiving copious, general emails about lease violations while maintenance requests languish for weeks with no timely resolution. Some residents feel that lease language is used as a weapon to justify delays, and there's a perception that management prioritizes threatening notices over real fixes. The absence of reliable, constructive dialogue with leadership is a common pain point, with claims that management can be vindictive and publicly disparaging toward residents. Several reviews point to a change in staff or the loss of well-regarded colleagues as a signal that deeper problems exist within the organization.

A subset of the critiques touch on experiences with the front desk and executive staff that range from awkward to outright hostile. One reviewer describes a negative interaction with two receptionists, including an incident where a staff member appeared to treat the reviewer as if they were "an item" rather than a person seeking information. Complaints about rude behavior, particularly from a few office staff members, contrast sharply with the earlier positive experiences cited with Cydney. There are also accusations of discriminatory behavior, with a resident claiming they were asked for significantly more documentation due to their race, despite earning a high income. These anecdotes collectively contribute to an impression of a workplace culture where some staff are perceived as discourteous or even unprofessional in dealing with residents.

Issues with the physical units themselves further compound concerns. Several long-term residents report ongoing problems with appliances, plumbing, and electrical systems, sometimes persisting for months. Mold in bathrooms, wooden fixtures showing rust, holes in carpets and sinks, leaking sinks, and the recurring replacement of an ice maker that still doesn't work are cited as persistent hassles. Water quality is described as poor, leaving a film on items and requiring residents to take measures like buying bottled water. Electrical concerns, such as flickering lights and tripping breakers, are described as a chronic problem. The maintenance crew is consistently praised for their diligence and willingness to do what they can, but many reviewers attribute the root cause to mismanagement and slow, bureaucratic processes that stifle timely repairs.

Beyond the maintenance and safety issues, there are real financial and logistical strains voiced by residents. Auto-pay problems, unexplained charges, and even eviction notices due to system glitches are mentioned as painful, frustrating episodes that erode trust. One reviewer points to a $100 nonrefundable charge tied to an auto-pay mishap they insist wasn't their fault, highlighting how systems that should streamline operations can instead become points of contention and financial stress. A few residents express fear about lease terms or the possibility of breaking a lease, noting that management appears unwilling to engage in proactive, reasonable solutions when confronted with ongoing maintenance emergencies.

In a few of the later accounts, the resident experience shifts again toward a blend of concern and appreciation. Some still highlight the maintenance team as the bright spot in an otherwise challenging situation, describing them as resourceful and dedicated - even when faced with a chaotic environment. Their work ethic stands in stark contrast to perceived shortcomings in property leadership, suggesting that the on-site technical staff are keeping things afloat even as communication and policy issues hinder overall quality of life. The voices here emphasize that the difference between a tolerable living situation and a troublesome one often comes down to who happens to be handling the day-to-day issues at any given moment.

Taken together, the collection of reviews reveals a spectrum of lived experiences at Hearthstone. For every resident who feels part of a friendly, welcoming community with responsive staff, there are others who describe a deteriorating property, inconsistent leadership, and frustrating barriers to getting essential repairs and timely information. The recurring threads are clear: dedicated maintenance personnel and certain empathetic staff members can create genuinely positive days, while persistent management problems, communication gaps, and maintenance delays can turn a living space into a source of stress and disappointment. For anyone considering moving there, the decision may hinge on which interactions they are most likely to have - calm, proactive management and reliable response from a few standout staffers, or widespread management challenges and ongoing maintenance hurdles that can affect daily comfort and long-term satisfaction.

This area of Apple Valley, Minnesota offers a variety of amenities and conveniences that cater to seniors looking for a comfortable and convenient living environment. With theaters such as Jj’s Theatre & Draft House nearby, residents can enjoy entertainment options close to home. There are also several dining options including Jj’s Kitchen & Grill, Culver's, and Raising Cane's Chicken Fingers for convenient meal choices. In terms of healthcare, there are multiple pharmacies and physician offices in close proximity, ensuring easy access to medical services. The nearby Apple Valley Medical Clinic and Fairview Ridges Hospital provide quality healthcare options for residents. Additionally, the numerous parks offer opportunities for outdoor recreation and relaxation. Overall, this part of Apple Valley provides a well-rounded living environment for seniors seeking a vibrant community with essential services at their fingertips.

Theaters

• Jj’s Theatre & Draft House (0.3 miles)
• Emagine Eagan (4.9 miles)

Restaurants

• Jj’s Kitchen & Grill (0.3 miles)
• Culver's (0.6 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• Barley + Vine Kitchen & Bar (2 miles)
• Wendy's (3.1 miles)
• Taco John's (3.4 miles)
• Jersey Mike's (3.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Allina Health Minneapolis Heart Institute – Apple Valley (1.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (1.3 miles)
• Caribou Coffee (2.9 miles)
• Starbucks (3.7 miles)
• Panera Bread (4.6 miles)
• Starbucks (4.9 miles)
• Starbucks (4.9 miles)

Physicians

• Nystrom & Associates (1.1 miles)
• Dr Anthony Battaglia (1.3 miles)
• Rosemount Family Physicians (3.3 miles)
• Southdale Pediatrics (3.9 miles)
• Fairview Ridges Specialty Care Center (4 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (4.1 miles)
• Park Nicollet Clinic and Specialty Center Burnsville (4.1 miles)

Hospitals

• Apple Valley Medical Clinic (1.1 miles)
• Fairview Ridges Hospital (4 miles)

Parks

• Foxborough Park (1.6 miles)
• Keller Park (2.3 miles)
• Lac Lavon Park (2.5 miles)
• Greenhaven Park (4.4 miles)
• Pine Knoll Park (5 miles)
• Bloomfield Park (5.5 miles)
• Lebanon Hills Regional Park (5.5 miles)

Transportation

• Airlake Airport LVN (6.5 miles)

Places of Worship

• Woodcrest Church (6.7 miles)