Fountain View Retirement Village of Grant

Pros

• The family has nothing but the highest regard for the Fountain View staff.
• The mother was cared for in a beautiful way up to her passing, with the staff making an effort for one last hug.
• The staff loved her, and she loved them.
• The administration staff - Sarah, Hope, JJ, and Inger - are described as the best, with questions answered promptly and professionally.
• The mother passed peacefully, thanks to attentive care from Fountain View.
• Fountain View staff treated the mother like family for two years.
• The facility was clean and the staff were consistently helpful, giving the family ease.
• The family expresses deep thanks and love for Fountain View staff.
• Fountain View is described as person-centered care with kind-hearted staff.

Cons

• One reviewer described Fountain View as "the worst treating place ever," citing understaffing and a boiler incident that triggered fire alarms.
• Another reviewer reported terrible staff and chronic understaffing, with only a few staff on duty while a resident was injured and had to manage tasks.
• There are concerns about living conditions, with terrible food and neglect in helping residents, plus a report of theft.
• It is noted that staff are taking care of too many patients and the units often have strong odors.
• The rooms are said to need updating to look more cozy and warm.
• The facility is described as frequently short-staffed.
• There was a boiler overheating incident that caused fire alarms, indicating maintenance problems.
• A reviewer threatened to report issues to OSHA and the health department.

Review

A family's tribute to Fountain View speaks most vividly of love, care, and gratitude. Maxine Clough's family writes that she was a resident there for almost two years, passing on February 25, 2025. They say they have nothing but the highest regard for the staff, noting that Mom was cared for in a beautiful way right up to the end. According to their words, the staff made a genuine effort for one last hug, and that personal warmth extended to the whole team - "the staff loved her, and she loved them." The family recalls that mom's room was never visited by the caregivers without her opening the nightstand door and offering candy, a small gesture that became a personal ritual of connection. They specifically name appreciation for the administration staff - Sarah, Hope, JJ, and Inger - saying their questions were answered promptly and professionally, and that the final days on earth were eased by attentive care. In their view, Mom passed peacefully, in part due to the dedicated care she received, and they feel grateful beyond words to Fountain View's team.

Beyond the deeply personal expression, the family offers a practical request for the future: a room update to make the facility feel more cozy and warm. It's a concise reminder that even as they honor the care their loved one received, there is a belief among families that the environment itself could be more comforting. The sentiment is balanced with warmth for the staff and a hopeful note that the physical surroundings can better reflect the compassionate care already being delivered.

A different voice within the same community expresses equal warmth for Fountain View. This reviewer notes that Fountain View took care of their mother for two years, treating her like family. They emphasize the staff's helpfulness, the facility's cleanliness, and the sense of ease they felt knowing their mother was in good hands. The sentiment is that the caregivers created a sense of security and peace during a challenging period, and the speaker closes with a touching image of their mother "looking down on them from heaven," thanking Fountain View staff once again for all they have done.

Not all remarks follow the same emotional trajectory, however. One reviewer charged Fountain View with being a "Worse treating place ever," recounting a conflict involving a staff member who was in school full-time and working part-time. The comment alleges that, despite the worker's medical studies, they were not allowed to study or prepare materials like flashcards during shifts, and the reviewer threatened to report the issue to OSHA and the health department. That post also includes a safety concern about a boiler overheating that allegedly triggered fire alarms, with a maintenance cleaning staff member failing to switch to the secondary boiler, prompting Fire Department involvement. The tone is strongly critical and points to safety and organizational issues alleged by the author.

A further post focuses on staffing and management concerns, describing a pattern of understaffing and the strain it places on caregivers. The reviewer cites a specific time - late September 2022 - when only two or three staff were on duty while an injured resident required attention, suggesting that the rest of the team was unavailable or choosing not to return to work. They also reference another incident at the end of the year, around December 31, 2022, when someone reportedly called in despite being scheduled, as part of a broader pattern. The post mentions persistent complaints about odor in the units and questions the reliability of leadership during these times. Taken together, this account paints a picture of systemic stress and morale challenges within the facility.

Other comments oscillate between neutral or brief praise and sharper critiques. One brief note simply says "its cool," while another emphasizes Fountain View's recognition of administration changes - two in the past two years - and praises the staff for being "very much person-centered" with "kind-hearted" caregivers. Yet another comment notes that while many staff members are caring, the facility is frequently short-staffed, a recurring theme that undermines the consistency of care residents receive.

The collection of feedback, across stories of deeply personal gratitude and warnings about operational strain, presents a multifaceted portrait of Fountain View. Families describe moments of extraordinary compassion and emotional closeness - care that goes beyond routine tasks, including last goodbyes, comforting routines, and attentive listening. At the same time, several reviews shine light on ongoing concerns: understaffing, leadership turnover, safety incidents, questions about living conditions and odor, inconsistent meal quality, and even allegations of neglect or theft in some instances. The threads come together to form a picture of a facility where genuine devotion from caregivers is clear, but where some operational and environmental challenges have left residents and families uneasy and seeking improvements.

Taken as a whole, these voices reflect a powerful, human-centered compassion as well as a clear call for continued attention to staffing levels, environmental quality, and safety oversight. The heartfelt tributes to specific individuals and to the overall care ethos sit alongside cautions about inconsistencies in care delivery, the physical environment, and the management of resources. For families and prospective residents, the overarching message is nuanced: Fountain View can be a place of profound kindness and comfort when staffed adequately and managed with steady oversight, but it also faces challenges that require ongoing attention to ensure every resident's dignity, safety, and well-being are consistently safeguarded.

Grant, Michigan, offers a range of amenities and services that cater to the needs of seniors. With multiple pharmacies in close proximity, access to medication and health supplies is convenient. There are also various physicians and a hospital nearby, providing easy access to healthcare services. In terms of dining options, there are several restaurants within a short distance, offering a variety of choices for meals. The presence of parks provides opportunities for outdoor activities and relaxation in nature. Places of worship are also readily available for spiritual fulfillment. Additionally, transportation services are accessible for getting around town. Overall, Grant, Michigan, offers a well-rounded community with essential resources for senior living.

Pharmacies

• Rite Aid (0 miles)
• Family Health Care Pharmacy (0.1 miles)
• Good Neighbor Pharmacy (0.1 miles)
• High Profile (0.3 miles)
• Hometown Pharmacy (4.7 miles)
• Haveman Pharmacy & Gifts (4.8 miles)
• Hometown Pharmacy (8.6 miles)

Physicians

• Grand Rapids Ophthalmology (0.1 miles)
• Grant Medical Center (0.2 miles)
• Pine Medical Group (5 miles)
• Apple Family Medicine (9.8 miles)
• Michael P. Campeau, DDS, PC (10.9 miles)
• Evans Kathy - Gerber Memorial Specialty (11.3 miles)
• Pine Medical Group PC (11.3 miles)

Restaurants

• Grant Depot (0.1 miles)
• Ridge Cider Co. (1.9 miles)
• Jimmy's Roadhouse (4.4 miles)
• Wendy's (4.8 miles)
• City Limits (4.9 miles)
• McDonald's (4.9 miles)
• Burger King (4.9 miles)

Parks

• Grant Primary Center Playground (0.3 miles)
• Blue Park of Newaygo (4.6 miles)
• Marshall Memorial Park (5.6 miles)
• Newaygo Riverside Park (5.8 miles)
• Kent City Park (8.6 miles)
• Sheridan Park (10.6 miles)
• Fisk Knob Park (10.6 miles)

Places of Worship

• New Life Fellowship Church (1 miles)
• Harvest Baptist Church (3.2 miles)
• Bailey Christian Church (4.1 miles)
• Grant Christian Reformed Church (4.6 miles)
• New Community Church-Newaygo (5.1 miles)
• St Bartholomew Church (5.2 miles)
• Grace Bible Church (5.5 miles)

Hospitals

• Spectrum Health Gerber Newaygo (5 miles)
• Spectrum Health Primary Care PRTNRS (11.3 miles)
• Spretem Health Memorial (11.4 miles)

Cafes

• River Stop Cafe (5.8 miles)
• Hit The Road Joe (10.3 miles)
• The Lumberjak Shak (10.7 miles)

Transportation

• Weaver's (10.6 miles)
• U-Haul Moving & Storage (11.5 miles)