Aegin Place of West Michigan

Pros

• The staff at Fountain View were held in the highest regard by Maxine Clough's family for compassionate, loving care.
• They cared for Maxine in a beautiful way right up to her passing, and she loved them in return.
• The administration staff - Sarah, Hope, JJ, and Inger - were praised for prompt, professional responses.
• The family expressed heartfelt thanks for the attentive care given to Maxine during her final days.
• Maxine's passing was peaceful, in part due to the attentive care provided by Fountain View staff.
• The staff treated Maxine like family during her two years at Fountain View.
• The facility was consistently clean, and the staff were always helpful.
• Fountain View is described as a great place with awesome, kind-hearted, person-centered staff.

Cons

• The rooms need updating and should look cozier and warmer.
• One reviewer called Fountain View "the worst treating place ever," alleging a staff member in school full-time was not allowed to study at work.
• There are reports of terrible staff and severe understaffing, with only two or three staff on duty while someone is injured and other staff not showing up; managers are criticized.
• A nurse manager reportedly called in sick to avoid work, causing scheduling issues.
• The food is terrible, and residents are sometimes neglected.
• There is a report of theft from a resident, and likely many others.
• Staff are taking care of too many patients and the units often have strong odors.
• There was a boiler overheating incident that triggered fire alarms and required the fire department.

Review

Fountain View comes through in many ways in the voices of families and visitors who have spent time there. Across the notes, the place is described as a setting where care can be deeply personal, where staff sometimes feel like family to the residents, and where moments of genuine compassion are shared during difficult times. Yet this same collection of reflections also reveals ongoing concerns about staffing, maintenance, and daily operations. Taken together, the accounts present a nuanced picture: a warm, human-centered environment on one hand, and systemic strains on the other.

A central tribute centers on Maxine Clough, who lived at Fountain View for almost two years and passed away on February 25, 2025. Family members express heartfelt gratitude for the way she was cared for "in a beautiful way" up to the very end, noting that the staff even made an effort for one last hug from mom. They describe a staff who clearly loved their resident and who were attentive during the final days of life. The administration team is singled out - Sarah, followed by Hope, JJ, and Inger - for answers that came promptly and professionally. The family emphasizes that their mother's peaceful passing was aided by the staff's attentive care, and they offer a solemn blessing, saying she is now enjoying her heavenly reward. The sentiment is one of deep appreciation and lasting warmth toward Fountain View and its team.

Beyond the personal tribute, praise for the care environment appears in comments about how the facility operated day to day. One reviewer notes that Fountain View took good care of their mother for two years, treating her "like family." They describe a clean facility and staff who were consistently helpful, contributing to the family's peace of mind and the sense that their mother was in capable hands. The sentiment is that the staff's dedication provided comfort not only to the resident but also to the family, who felt at ease knowing someone was there to care for her.

But the collection of reviews cannot be read only through the lens of warmth and gratitude. Several entries raise concerns that speak to broader challenges faced by long-term care facilities. One account is blunt: "Worse treating place ever," citing friction with a staff member who was in school full-time and who attempted to cover shifts, only to feel impeded when asked to study at work. The writer claims they planned to report issues to OSHA and health authorities, and they recount a boiler overheating incident that supposedly triggered fire alarms, with the maintenance crew failing to switch to the other boiler. The tone is urgent and accusatory, calling attention to safety and safety procedures.

Another reviewer describes a pattern of understaffing and perceived neglect, noting that at times only two or three staff members were on duty while one resident was injured and unable to assist, and suggesting that managers contributed to a sense of disorganization. There are references to scheduling problems, including a December 31, 2022 incident where someone was scheduled to work who "wasn't supposed to work," implying ongoing administrative inconsistencies. The same voice mentions a discreet odor around the facility, which they hope will be addressed. Taken together, these remarks sketch a facility grappling with resource strain and coordination issues, with safety and resident well-being as a central concern for the people who live and work there.

There are shorter, more mixed notes that add texture to the overall picture. A reviewer who simply writes "it's cool" provides a counterpoint to the more pointed criticisms, hinting at a more neutral or cautious daily experience. Yet another voice emphasizes a positive, person-centered approach, praising the administration's efforts to place residents at the center of care and describing the staff as kind-hearted and devoted. This blend of praise and complaint underscores the complexity of operating a long-term care residence: dedication and compassion exist side by side with the pressures of staffing, maintenance, and the economic realities that many facilities face.

Several entries touch on the physical and environmental aspects of Fountain View. One request specifically calls for updated rooms that feel cozier and warmer, suggesting that the interior atmosphere is important to residents and families even when medical care is the primary concern. This practical note aligns with the broader sentiment that while the staff can provide exceptional, human-centered care, the physical environment can still be a meaningful area for improvement. In this light, the facility's ongoing renovations and updates appear as a natural pathway toward enhancing comfort and wellbeing for residents.

In sum, the reflections about Fountain View paint a dual portrait: a place where many families felt deeply supported by compassionate, loving staff who treated residents with dignity and respect, and a place where concerns about staffing levels, safety procedures, odor, and room aesthetics recur. The strongest thread is one of gratitude to the caregivers who formed real bonds with residents and families, especially during end-of-life moments, while the recurring cautions call for continued attention to staffing, maintenance, and facility upgrades. For families considering Fountain View, the message is clear: you may encounter extraordinary kindness and personalized care, but you may also confront systemic challenges that require ongoing attention and improvement.

Grant, Michigan is a charming rural community with a variety of amenities to offer. Located within a short distance of restaurants such as Jimmy's Roadhouse, City Limits, and River Stop Saloon, residents have plenty of dining options to choose from. The town also boasts several pharmacies like Family Health Care Pharmacy and Good Neighbor Pharmacy for convenient access to medications and health supplies. In terms of healthcare, Spectrum Health Gerber Newaygo Hospital and Grand Rapids Ophthalmology are nearby for medical needs. Additionally, there are several parks for leisurely walks and outdoor activities, as well as places of worship like New Community Church-Newaygo and Grace Bible Church for spiritual fulfillment. Transportation options are available through Weaver's and Dykman's Antler Mounting services for easy mobility around the area. Overall, Grant offers a peaceful and comfortable environment for senior living with essential amenities close at hand.

Restaurants

• Jimmy's Roadhouse (2 miles)
• Wendy's (2.5 miles)
• City Limits (2.5 miles)
• McDonald's (2.5 miles)
• Grant Depot (2.5 miles)
• Burger King (2.5 miles)
• River Stop Saloon (3.4 miles)

Pharmacies

• Family Health Care Pharmacy (2.4 miles)
• Good Neighbor Pharmacy (2.4 miles)
• Hometown Pharmacy (2.4 miles)
• Rite Aid (2.4 miles)
• Haveman Pharmacy & Gifts (2.5 miles)
• High Profile (2.7 miles)
• Country Squire (9.3 miles)

Physicians

• Grand Rapids Ophthalmology (2.4 miles)
• Pine Medical Group (2.6 miles)
• Grant Medical Center (2.7 miles)
• Michael P. Campeau, DDS, PC (8.9 miles)
• Evans Kathy - Gerber Memorial Specialty (9.4 miles)
• Pine Medical Group PC (9.4 miles)
• Spectrum Health Gerber Memorial (9.5 miles)

Parks

• Grant Primary Center Playground (2.6 miles)
• Blue Park of Newaygo (2.7 miles)
• Marshall Memorial Park (3.2 miles)
• Newaygo Riverside Park (3.4 miles)
• Sheridan Park (8.9 miles)
• Veterans Memorial Park (9.5 miles)
• Branstrom Park (9.8 miles)

Hospitals

• Spectrum Health Gerber Newaygo (2.6 miles)
• Spectrum Health Primary Care PRTNRS (9.4 miles)
• Spretem Health Memorial (9.5 miles)

Places of Worship

• New Community Church-Newaygo (2.6 miles)
• St Bartholomew Church (2.7 miles)
• Grace Bible Church (3.1 miles)
• Harvest Baptist Church (3.2 miles)
• Newaygo United Methodist Church (3.4 miles)
• New Life Fellowship Church (3.4 miles)
• Resurrection Life Church (4.1 miles)

Cafes

• River Stop Cafe (3.4 miles)
• The Lumberjak Shak (8.8 miles)
• Hit The Road Joe (9.3 miles)
• Starbucks (10.8 miles)

Transportation

• Weaver's (9 miles)
• Dykman's Antler Mounting (11.6 miles)