Edgewood Management

Pros

• The reviewer states that the food is good, the place is clean and spacious, and the staff are friendly.
• The reviewer highlights ample parking as a standout feature and implies it cannot be better.

Cons

• Edgewood Management is negligent and chronically unresponsive to residents.
• Residents were not informed in advance about a lease termination fee.
• The Grove at Parkside and Edgewood Properties are not recommended by tenants.
• Security deposits are not returned promptly, often taking months, with staff who ignore calls and emails.
• Properties are neglected, with pest infestations, fights, shootings, and unaddressed maintenance.
• The company is accused of unethical review practices, including incentivizing five-star reviews.
• The corporate office is largely unreachable and does not follow up with residents.
• Staff are described as unprofessional, dismissive, and confrontational when contacted.
• Edgewood is portrayed as a for-profit company that prioritizes profits over residents and as a so-called "slum landlord" in some properties.
• Residents feel the process to recover deposits is hostile and may require legal assistance.

Review

Across a wide range of properties managed by Edgewood Management, a troubling pattern emerges: persistent unresponsiveness, unresolved maintenance, and a sense that residents' concerns disappear into a void rather than being taken seriously. From The Grove at Parkside in Edgewood's portfolio to Big Sky Flats, Wedgewood in Annandale, Hanson Ridge Townhomes, Alexander House, Murraygate Village, and beyond, tenants describe a management culture that routinely fails to address basic needs, return security deposits, or communicate clearly about charges and policies. The tone across the string of comments is clear: residents feel neglected, nickel-and-dimed, and repeatedly dismissed when they try to raise legitimate problems.

Several threads run through the experiences with security deposits and move-out charges. One resident was hit with a collection notice more than two years after moving out, for a $700 lease termination fee they say they were never told about. Another recounts a months-long struggle to recover a security deposit after moving out at the end of September, only to be met with silence from the company for months and inconsistent explanations when a response finally comes. In one case, a deposit was said to have been paid, only for new reasons to be offered later to justify withholding the funds. In another, a deduction of $100 from the security deposit is described as a nonsensical fee with little explanation. The recurring complaint is not only about slow or non-existent refunds, but about confusing ledger discrepancies and a perception that staff move goalposts or invent new reasons after promises are made to resolve the matter. Several reviews reference the idea that state or company policies on security deposits - such as a 30- or 45-day deadline for refunds - are not respected, leaving residents with the sense that the company is playing fast and loose with their money.

The maintenance and safety disappointments are equally pronounced. Complaints about pest infestations - roaches in particular - are paired with broader maintenance neglect: plumbing issues persisting for weeks, water leaks, and a general sense that emergency maintenance is not treated as a priority. A resident describes a building that has been "completely neglected," with fights, smoking inside the building, and even a shooting cited as examples of the unsafe, poorly managed environment. Some reviewers point to systemic delays and mismanagement that prevent timely repairs, while others report that even basic amenities, like air conditioning or proper heat, fail during critical times, contributing to a sense of ongoing risk and discomfort.

Communication, or the lack thereof, emerges as a core pain point. Several residents narrate hours spent trying to reach someone at the corporate office or the local property manager, only to be met with no callbacks, unanswered emails, and dead-end messages. One reviewer notes that "the corporate office" repeatedly fails to respond to maintenance requests, while another laments that a local manager does her best but remains hamstrung by issues outside her control. The frequency of unreturned calls and emails, combined with the perception that a central office is unresponsive, paints a picture of a company culture that deprioritizes tenant outreach and accountability.

The reviews also highlight disputes over policy enforcement and fee structures. In addition to the mentioned termination fees, several tenants describe being kept in the dark about charges associated with move-outs, along with shifting explanations and inconsistent statements about what is owed and why. A few accounts imply a broader pattern of "nickel-and-diming" residents rather than addressing legitimate repair and service needs. The impression is that residents must navigate an opaque system where charges are levied without transparent justification or timely communication, often after promises to resolve issues have been made.

Marketing tactics and reputational concerns surface as well. A subset of posts alleges unethical practices around online reviews - solicitations for five-star ratings, even offering incentives such as parking benefits to bolster a flattering ranking. Some residents report attempts to pressure them to retract negative reviews, or to approve five-star posts, which contributes to a perception that the company prioritizes image over resident welfare. This sense of manipulation compounds frustration about the very real service and maintenance failures residents experience.

Within specific properties, the pattern takes on distinct shapes. At The Grove at Parkside, one resident singles out a particular manager - Tamika McIlwain - as "the worst ever," describing the experience as emblematic of broader mismanagement. Another commenter acknowledges that a property manager is doing what she can within constraints, highlighting how a talented or conscientious individual may be fighting an uphill battle against a larger systemic issue. Across other properties like Wedgewood in Annandale, Hanson Ridge Townhomes, and Murraygate Village, residents repeatedly note nonresponsiveness, unresolved emergencies, and delays in well-known maintenance tasks, underscoring a portfolio-wide challenge rather than isolated incidents.

The overarching sentiment is one of growing distrust and frustration. People describe feeling unheard, financially and emotionally taxed by ongoing issues, and, in some cases, ready to pursue legal avenues or regulatory remedies to recover money owed or to compel better service. A recurring refrain is that customers deserve timely responses, transparent explanations, and a commitment to fixing problems promptly - standards that many tenants feel Edgewood Management routinely fails to meet. The accumulation of individual anecdotes builds a portrait of a large property-management company that appears to struggle with accountability, consistency, and respectful, proactive tenant relations.

For potential residents reading these voices, the message is clear: approach Edgewood properties with caution, understand your rights regarding security deposits, and document communications meticulously. For current residents, the recommendations that emerge from these accounts include keeping thorough written records of all interactions, requesting written explanations for any fees or delays, and seeking guidance from tenant-rights organizations or legal counsel when deposits or charges appear improperly handled or when maintenance requests go unanswered for extended periods. The pattern described by these reviews is a stark reminder that reliable management - responsive, transparent, and accountable - is essential to a safe, habitable, and affordable rental experience.

Located in the vibrant city of Gaithersburg, Maryland, this particular area offers a convenient and diverse range of amenities for seniors looking to settle down. With an array of restaurants ranging from casual dining options like Cava and Guapo S Gaithersburg to more upscale choices like Uncle Julio's, there is something to suit every taste. Nearby pharmacies such as CVS and Walgreens ensure easy access to essential medications and healthcare needs. For leisure activities, residents can enjoy cafes like Silver Diner and Starbucks for a relaxing coffee break. The area also boasts reputable physicians and healthcare facilities like Potomac Pediatrics and Adventist HealthCare Shady Grove Medical Center for quality medical care. Additionally, proximity to parks such as Bohrer Park and Rock Creek Regional Park allows for outdoor recreation opportunities. Convenient transportation options include the Shady Grove Metro Station and Rockville Metro Station, making it easy to navigate the surrounding areas. Overall, this part of Gaithersburg provides a dynamic yet comfortable environment for seniors seeking a well-rounded living experience.

Restaurants

• Cava (0.3 miles)
• Guapo S Gaithersburg (0.4 miles)
• Dulcinea Bar and Grill (0.5 miles)
• Yard House (0.6 miles)
• Uncle Julio's (0.6 miles)
• First Watch (1.4 miles)
• La Casita Pupuseria (2.1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Safeway Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.4 miles)

Cafes

• Silver Diner (0.4 miles)
• Starbucks (1 miles)
• Starbucks (1.3 miles)
• Starbucks (2.7 miles)
• Starbucks (3.3 miles)
• Starbucks (3.7 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (0.4 miles)
• AMC Montgomery 16 (6.5 miles)

Physicians

• Potomac Pediatrics (0.4 miles)
• Occupational Health Consultants (0.7 miles)
• The Centers For Advanced Orthopaedics (0.8 miles)
• Family Allergy & Asthma Care (2.5 miles)
• Tibor E Frekko (2.5 miles)
• Kane Howard MD (2.9 miles)
• Potomac Valley Pediatrics (2.9 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (1 miles)
• Holy Cross Germantown Hospital (5.5 miles)

Places of Worship

• Rockville Evangelical Mission (1.4 miles)
• Church of the Redeemer (5 miles)
• Saint Andrew Kim Catholic Church (7.9 miles)

Parks

• Bohrer Park (1.5 miles)
• Rock Creek Regional Park (3.1 miles)
• Falls Road Park (3.4 miles)
• Aberdeen Park (3.7 miles)
• South Germantown Recreational Park (6.6 miles)
• Winding Creek Local Park (6.7 miles)
• Georgian Forest Park & Tennis Courts (7.6 miles)

Transportation

• Shady Grove Metro Station (1.5 miles)
• Rockville Metro Station (3.1 miles)
• Nextcar Gaithersburg South (3.4 miles)
• Hertz Rent A Car (4.4 miles)
• Twinbrook Metro Station (5.1 miles)
• Germantown MARC Station (6 miles)
• Grosvenor-Strathmore Metro Station (7.4 miles)