Crestwood Village Senior Communities - North

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Crestwood Village Senior Communities - North Crestwood Village Senior Communities - North Crestwood Village Senior Communities - North Crestwood Village Senior Communities - North

Crestwood Village Senior Communities - North

9225 Garrison Drive, Indianapolis, IN 46240

For more information about senior living options: (844) 490-3973

3.9 from 40 reviews
5 stars
19
4 stars
11
3 stars
2
2 stars
1
1 stars
7

Independent Living

Overall Review of Crestwood Village Senior Communities - North

Pros

  • pro Crestwood Village North is described as a wonderful, locally owned community.
  • pro The staff are kind, attentive, and go the extra mile to support residents.
  • pro The community is well-maintained, offers great amenities, and has a welcoming atmosphere.
  • pro It provides a strong network of resources to assist residents and their families.
  • pro Residents have access to fitness instruction and classes, with Resident Services Consultants in each building.
  • pro Recent updates include new windows, sliding doors, and siding.
  • pro The location is convenient, near the Monon and shopping centers.
  • pro A free wellness program is available to residents.

Cons

  • pro Rent increases annually despite minimal upkeep.
  • pro Elevators are frequently out of service.
  • pro Residents are reportedly forced to place garbage in the hallways at night.
  • pro The ownership refuses to install chair lifts for stairs when elevators are down.
  • pro The phone staff are rude and do not listen to callers.
  • pro There is high turnover and a lack of reliable employees.
  • pro Building 2 is without a manager again.
  • pro Drainage issues in the Building 2 laundry facility cause washers to be out of order.
  • pro The facility is described as sketchy, with an odor of human waste and rude treatment by a resident.

Review

Residents across Crestwood Village North and its sister properties share a broad spectrum of experiences, spanning gratitude for a welcoming community to sharp frustration with costs, maintenance, and caregiving support. Taken together, the comments portray a place that many people call home with real affection, even as others warn that some core needs aren't being met consistently. A recurring thread is the tension between what residents value - a friendly, active, 55+ environment - and what they feel is missing in terms of upkeep, accessibility, and reliable service.

One of the strongest and most persistent critiques centers on money and upkeep. Several residents describe rent increases happening "every year," paired with a sense that upkeep and responsiveness do not keep pace. In their words, "The ownership of here and South is a joke they keep raising the rent every year do very little up keep" and the situation is compounded when essential systems fail. In particular, elevator reliability is a frequent point of pain, with complaints that elevators are down "half the time," and in some cases that leadership or residents are told to prioritize other fixes over accessibility aids, such as not purchasing chair lifts for the stairs when the elevators are out of service. The overall message is that escalating costs feel misaligned with the level of practical service and safety residents expect.

Accessibility and safety concerns crop up in several accounts. The same themes that touch on elevator reliability also spill into concerns about mobility aids and building design. One resident notes a lack of ramps for walkers or wheelchairs, and others mention ongoing plumbing and drainage issues that can complicate daily living. The tension between comfort and physical accessibility is underscored by remarks about urgent needs not being promptly met, as well as reports of significant maintenance hiccups that disrupt routines and raise questions about long-term improvements and investment.

Customer service experiences are a mixed bag, with several people reporting disappointing interactions. A resident recounts a negative experience with the phone staff, calling out rude behavior and poor listening - "The lady that answers the phone at this location is very rude and she doesn't listen." Another report describes a miscommunication involving a business card from Crestwood employees with North location information, adding confusion and frustration when trying to help an elderly relative. These anecdotes highlight how critical front-line communication is when families are trying to navigate care and housing options for loved ones.

Long-tenured residents provide a nuanced view that includes both admiration and concern. One family member notes that "Mom has lived at Crestwood Village North for over 15 years," praising the long-standing reputation that many reviews mention. Yet the same voice acknowledges that "Building 2 is without a manager once again," and that turnover, especially among on-site managers, has become a recurring issue. The sentiment is that while the community has depth and history, leadership gaps and staff turnover hinder consistent, responsive service for residents and their families.

Maintenance challenges appear across multiple building areas, from laundry facilities to plumbing and structural upkeep. Several entries reference drainage issues in the Building 2 laundry room and multiple washers frequently out of order. A resident describes this as a recurring problem - "drainage issues beyond maintenance techs scope of work" - and mentions the practical consequence of having to take laundry elsewhere and billing the cost to corporate. Plumbing problems - flooding, toilet issues - and elevator aging are consistent threads that color the day-to-day experience of living in these apartments, suggesting a need for more proactive, comprehensive maintenance planning and capital investment.

Despite the criticisms, there are strong positive notes that illuminate why people choose Crestwood Village North. Many reviewers describe Crestwood Village as a wonderful, well-maintained community with a welcoming atmosphere. They praise the staff for being kind, attentive, and willing to go the extra mile to support residents. The community is highlighted for its amenities, life enrichment opportunities, and the visible presence of resources to help families navigate care needs. The network of Resident Services Consultants in each building and a range of life enrichment programs are repeatedly cited as valuable advantages that contribute to a vibrant and engaged senior living environment.

Location and programming are also praised, with mentions of proximity to the Monon trail and nearby shopping, and the existence of fitness instruction, wellness programs, and ongoing activities that help residents stay engaged. Some reviews emphasize that utilities are included in rent in certain configurations, a lobby that feels welcoming, and an overall sense of safety and quiet for many residents. The combination of a strong sense of community, accessible programming, and a well-regarded reputation in the area explains why many residents are drawn to Crestwood Village North despite their concerns.

A few accounts stand out for their more personal, positive messages. One reviewer notes that Crestwood Village North is "close to the Monon and shopping centers," with a wide variety of life enrichment activities. Another describes a mother-in-law loving the place, and many residents express appreciation for friendly, courteous staff and the ability to receive care and assistance when needed. Some comments celebrate improved facilities - windows, sliding doors, and siding updates - and the sense of a modernizing campus that respects its 55+ identity while remaining true to its community roots. There are even anecdotes of incredibly positive patient care from specific doctors and staff, reinforcing that individual experiences can be highly favorable despite systemic concerns elsewhere.

In summary, Crestwood Village North appears to be a place of contrast: strong, beloved community bonds, robust programming, and a reputation for care and warmth, tempered by serious concerns about rent pressure, maintenance reliability, accessibility, and staff consistency. The mix of praise for amenity-rich living and critique of operational gaps suggests a path forward centered on aligning costs with service, stabilizing on-site management, upgrading essential systems, and improving front-line communication. For residents and families weighing Crestwood Village North, the message is clear: the community has much to offer, but meaningful improvements in maintenance, accessibility, and resident services would go a long way toward turning a good home into a consistently excellent one.

Features

Housing

  • 299 resident community capacity 299 resident community capacity

Types of Care

  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Indianapolis International (16 miles away) Indianapolis International (16 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Crestwood Village Senior Communities - North in Indianapolis, IN is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of our residents. Our community provides a comfortable and welcoming atmosphere for seniors to enjoy their retirement years.

Residents can take advantage of our on-site beauty salon, where they can receive professional hair care services without having to leave the community. They can also enjoy their favorite TV shows or movies with our cable or satellite TV service. For those who need transportation assistance, we offer community operated transportation to help residents get around easily.

Our computer center allows residents to stay connected with loved ones through email or social media. The dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by our skilled culinary team. For those who prefer cooking their own meals, each apartment comes with a kitchenette.

We understand the importance of physical fitness, which is why we have a fitness room equipped with exercise machines for residents to stay active and healthy. Our gaming room is perfect for friendly competitions and socializing with fellow residents. Our beautiful garden provides a serene outdoor space where residents can relax and enjoy nature.

Housekeeping services are provided to ensure that residents have a clean and well-maintained living environment. Each apartment has its own private bathroom for convenience and privacy. Telephone service is available for easy communication with family and friends.

For the overall wellness of our residents, we have a wellness center that offers various health programs and services such as assistance with dressing, medication management, mental wellness programs, and transportation arrangement for medical appointments.

Our community is surrounded by numerous amenities in the nearby area including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This provides convenient access to various services and activities for our residents' enjoyment.

At Crestwood Village Senior Communities - North in Indianapolis, IN, we strive to create an engaging and fulfilling lifestyle for our residents. With our comprehensive amenities and care services, seniors can make the most of their retirement years in a supportive and vibrant community.

Nearby Places of Interest

Cafes

  • Starbucks (0.6 miles)
  • Starbucks (1.1 miles)
  • Starbucks (2.5 miles)
  • Panera Bread (4 miles)
  • Starbucks (5.4 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Walgreens (0.7 miles)
  • Market District Pharmacy (2.5 miles)
  • CVS Pharmacy (2.6 miles)
  • CVS Pharmacy (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (3.3 miles)

Restaurants

  • Jimmy John's (0.7 miles)
  • Big Lug Canteen (0.7 miles)
  • McDonald's (1.2 miles)
  • Seasons 52 (1.5 miles)
  • The Cheesecake Factory (1.6 miles)
  • BRU Burger Bar - Keystone (1.7 miles)
  • Chick-Fil-A (2.1 miles)

Physicians

  • Indiana Neuroscience Associates (1.2 miles)
  • Avruc (1.6 miles)
  • Midwest Eye Institute (1.7 miles)
  • Northwest Radiology Network (1.8 miles)
  • Meridian Plastic Surgeons (1.8 miles)
  • Abrams EyeCare Associates (2.4 miles)
  • Ascension Medical Group - St Vincent - Infectious Disease (2.4 miles)

Places of Worship

  • Orchard Park Presbyterian Church (1.4 miles)
  • Second Presbyterian Church (2.2 miles)
  • St Luke Catholic Church (2.4 miles)
  • College Park Church (3.6 miles)
  • First Friends Church (4.3 miles)
  • Holy Trinity Church (4.6 miles)
  • Castleton United Methodist School (5.5 miles)

Parks

  • Central Park Playground (2 miles)
  • Gray Road Park (3.1 miles)
  • Holliday Park (3.8 miles)
  • Meadowlark Park (4.1 miles)
  • Founders Park (4.2 miles)

Transportation

  • National Car Rental (2.5 miles)
  • U-Haul Moving & Storage at Michigan Rd (5.3 miles)

Theaters

  • Flix Brewhouse (2.8 miles)

Hospitals

  • St Vincent Hospital Trauma ICU (3.3 miles)
  • Trauma /Neuro ICU (3.4 miles)
  • Franciscan St Francis Health (3.4 miles)
  • Riley Hospital For Children (5 miles)
  • Community Heart And Vascular Surgery ICU Waiting Room (5.1 miles)
  • Community (5.2 miles)
  • Community North Hospital (5.5 miles)

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