Liberty Square Retirement Comm

Pros

• Mrs. Heuman has made every step easy.
• The staff have her pretty much at ease after two visits.
• The family feels positive about their decision.

Cons

• The place is not recommended.
• Management is very uncooperative.
• The deposit was not returned according to the lease terms.
• Tenants are charged for parts broken due to age.

Review

Entering a family-owned care setting can feel like stepping into a new chapter for a family and their aging relative. In this case, the transition was eased by a staff member named Mrs. Heuman, whose presence seemed to bring a sense of calm and competence to the process. Her careful guidance through the early steps painted a picture of personal attention and a culture of care that many families value when moving a loved one into a new environment. The emphasis on a close-knit, family-oriented approach set a tone that suggested this would be more than just a facility - it would be a home-like support system.

The emotional journey of the mother is a central thread in these early impressions. She entered the process feeling scared and sad about giving up her own home, a sentiment all too common for people facing a major life change. Yet after two visits, there was a noticeable shift. The atmosphere, the interactions with staff, and the overall demeanor of the place began to ease her worries. What started as distress and hesitation softened into a growing sense of security and comfort, driven in part by the responsive, considerate approach that greeted her during those initial visits.

From one narrator's perspective, the combination of kindness, gradual steps, and visible dedication to the residents translated into a positive outlook on the decision to move forward. The feeling of confidence grew as the family saw the care and attention their loved one was receiving, and the choice to entrust this facility with her well-being appeared increasingly justified. This positive experience hinged on the perceived commitment to personal connection, attentiveness, and the progressive, supportive environment that welcomed the new resident into the community.

However, not every voice aligned with that optimism. A separate review carries a markedly different tone, expressing that the place is not recommended. The critique centers on the management, describing it as uncooperative and suggesting difficulties in how issues and policies are handled. This perspective highlights concerns about responsiveness and the overall governance of the facility, signaling that for some families, the administrative side of the transition can be a significant hurdle rather than a source of reassurance.

Financial and policy questions also surface in the negative account. The reviewer contends that there were disputes over deposits and the terms of the lease, implying that the financial arrangements and contractual expectations did not align with what was promised. In addition, there is a claim that residents were charged for parts or services tied to aging, a point that raises questions about fairness and the clarity of what charges should or should not be expected during the stay. These elements contribute to a cautionary note for potential entrants, underscoring the importance of clear communication and transparent financial practices.

Taken together, the narratives present a nuanced landscape. On one hand, the facility appears to provide warmth, personal attention, and a transition that can reassure families and ease the burden of moving a loved one from their home. The human touch, the supportive staff, and the family-oriented ethos emerge as strong positives that can make a meaningful difference in daily life and peace of mind. On the other hand, questions about management responsiveness, adherence to lease terms, and potential age-related charges indicate that experiences can vary widely and that careful due diligence is essential before committing.

For families weighing a similar move, these perspectives offer valuable context without diminishing the genuine warmth and support described in the positive account. The clear takeaway is that individual experiences can diverge based on interactions with management, clarity of policies, and how financial matters are communicated and administered. Prospective residents and their loved ones are encouraged to visit, ask detailed questions, and listen closely to multiple viewpoints to determine whether this environment aligns with their expectations, values, and needs. The right fit will depend on a balance between the compassionate, family-first approach and the practical realities of policy, administration, and financial transparency.

Parks

• Tri-Township Park District (0.5 miles)
• Troy park (0.8 miles)
• Drost Park (3.6 miles)
• Joe Glik Park (5.5 miles)
• Miner Park (5.7 miles)
• Leclaire Park (6.5 miles)
• Heritage Park and Trailhead (7.3 miles)

Places of Worship

• Troy United Methodist Church (0.8 miles)
• Southern Baptist Convention (1.3 miles)
• Metro Community Church (4.8 miles)
• Saint John's United Methodist Church (6 miles)
• Leclaire Christian Church (6.4 miles)
• St Nicholas Roman Catholic Church (8.3 miles)

Physicians

• Unger Eye Care (1.1 miles)
• Ssm Medical Group Maryville Pediatrics (3.5 miles)
• Cardinal Glennon Pediatric Specialists (3.5 miles)
• Distinctive Care For Women (3.6 miles)
• Midwest Acute Care (3.7 miles)
• James Joseph Dalla Riva (3.7 miles)
• Jennifer Hulsen, MD (3.9 miles)

Restaurants

• Subway (1.2 miles)
• Jimmy John's (1.2 miles)
• McDonald's (1.5 miles)
• Jack In The Box (1.6 miles)
• Cracker Barrel (2 miles)
• Fire-N-Smoke Wood Fired Kitchen (2 miles)
• Villa Marie Winery Banquet CTR (3.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (5.3 miles)
• Walmart Pharmacy (5.3 miles)
• Walgreens (5.4 miles)
• Walgreens (5.4 miles)
• Schnucks (5.6 miles)

Hospitals

• Anderson Hospital (3.6 miles)
• Edwardsville Ambulatory Surgery Center (6.6 miles)
• Health Services - SIUE (7.9 miles)

Transportation

• St Louis Metro East Arprt (3K6) (4 miles)

Cafes

• Starbucks (5.6 miles)
• Goshen Coffee Company (6.5 miles)
• Starbucks (7.8 miles)

Theaters

• AMC Edwardsville 12 (5.8 miles)