Valley Vista Village

Pros

• Valley Vista is a great place.
• The residents there are very friendly, open, and nice.
• The units are great, very clean, and the grounds are beautiful.
• There are great people at Valley Vista.
• Residents loved living there for two years.

Cons

• The new staff arrived a year ago and were inexperienced.
• The service coordinator, her boyfriend (maintenance man), and the apartment manager bullied the residents.
• They claimed that old people don't follow rules or like change.
• The manager was often not present, with hours posted on the door and website not reflecting reality, and calls went unanswered.
• The office door was locked and residents were told they could not get help without an appointment.
• There was no return call after multiple attempts to contact, indicating very poor management.
• The owner or manager never bothered to come see the problem, and the police had to be called to obtain a resolution.

Review

Valley Vista presents itself as a place with a strong sense of community and a straightforward appeal: HUD housing paired with assisted living, where many residents spoke warmly of the people who live there and the environment they share. For some, the experience began with two years of satisfaction and friendship, a period they remember fondly as a time when life felt comfortable and social ties flourished. Those memories stand in tension with more recent reports, however, as new staff arrived about a year ago and a different dynamic began to take hold.

Several voices describe a sharp shift after the staff changes. A number of residents and observers allege that the new service coordinator, her boyfriend who works in maintenance, and the apartment manager engaged in bullying behavior that unsettled the community. The claim is stark: residents felt targeted, and some people chose to leave as a result. One sentiment that recurs is the perception that "old people don't follow rules, or they don't like change," a line that underscores the clash many felt between longstanding residents and the newer leadership. In one fragment, a person even questions their own memory of being there, highlighting how confusing and distressing these dynamics could feel for someone living in a senior community.

Against these troubling notes, other reviewers paint a very different picture of Valley Vista. They emphasize that it remains a great place overall, with residents described as friendly, open, and kind. The sense of community is repeatedly cited as a defining strength, and the people who live there are portrayed as welcoming and pleasant, contributing to an atmosphere that many visitors and families find reassuring. The property's identity as HUD housing and assisted living is repeatedly mentioned as a positive context, suggesting a blend of social support and independent living that many find appealing.

In terms of physical grounds and units, the feedback leans positive as well. Reviewers describe the living spaces as great units that are very clean, with beautiful grounds. The care and upkeep of the property are highlighted as commendable aspects, aligning with the experiences of residents who value a well-maintained environment where daily life can feel orderly and comfortable. This combination of solid amenities and a congenial resident community adds another layer to the complex portrait of Valley Vista.

There is also a troubling incident recounted by a visitor who is from out of town. While visiting a mother who resides there, the visitor faced a lack of intervention from the owner or manager when family difficulties arose. The account says the person in charge did not come to see what the problem was, and it escalated to calling the police to obtain a resolution. That episode highlights concerns about responsiveness and willingness to engage in family or resident issues, even when help seems warranted given a stressful situation.

Compounding the concerns about leadership are practical barriers to contacting the office. Multiple accounts describe hours posted on doors or on the website that do not align with real-world access. Calls were made at various times of day, messages left with no return, and a visit to the office found the door locked. A posted sign claimed the manager's door was "always locked" and that assistance would not be provided without an appointment. The frustration is palpable: if phone lines don't answer, if doors are locked, and if appointments are the only route to interaction, how does a resident or relative secure help in a timely and reasonable way? The sentiment that follows is one of concern about whether such management practices are sustainable and whether those responsible for running the facility are equipped to handle day-to-day duties effectively.

Taken together, these perspectives present a nuanced picture of Valley Vista. On one hand, the community is described as welcoming, with friendly residents, clean and well-kept units, and pleasant surroundings. On the other hand, there are serious questions about management and accountability. Allegations of bullying by staff, coupled with reported unresponsiveness and restrictive access to the office, create a sense of unease about how resident concerns are handled and how staff interactions are governed. For families, visitors, and potential residents alike, these are not small issues; they touch on safety, security, and trust in those who oversee daily life in a setting that combines housing with a level of assisted living.

Ultimately, Valley Vista appears to be a place with substantial strengths and meaningful appeal, particularly for those who value a active, friendly community and well-maintained surroundings. Yet the experiences described by several reviewers - bullying allegations, a disengaged management presence, and barriers to getting timely assistance - underscore the need for clear policies, accessible communication, and accountable leadership. As with many senior living communities, the true measure of Valley Vista may lie in how effectively it can reconcile its positive, people-centered culture with responsive, transparent, and compassionate management that supports both residents and their families.

Physicians

• Dr Laurence Hicks (0.2 miles)
• Hodges Ryan D Pa Family Health Services Twin Falls (0.3 miles)
• Falls Centre for Functional Medicine (0.5 miles)
• Dr M. Cole Johnson, Family Practice (0.5 miles)
• Idaho Diagnostic Sleep Lab (0.5 miles)
• Welch, Allan and Associates (0.5 miles)
• Sawtooth Surgery Center (0.6 miles)

Restaurants

• Pueblo Bakery (0.5 miles)
• Norm's Cafe (1 miles)
• Sweeto Burrito (1.1 miles)
• Garibaldis Mexican Restaurant (1.2 miles)
• Garibaldi's (1.2 miles)
• Taco John's (1.3 miles)
• Turf Club (1.3 miles)

Hospitals

• St Luke's Magic Valley Medical Center (0.6 miles)
• St Luke's Magic Valley Medical Center (0.6 miles)
• St Luke's Mountain States Tumor Institute-Msti (0.7 miles)
• St Luke's Magic Valley Sleep Institute (1 miles)
• Imaging at St Luke's Magic Valley Medical Center (1.2 miles)
• DaVita Twin Falls At Home (1.7 miles)
• Emergency Services at St Luke's Magic Valley (1.8 miles)

Transportation

• Intermountain Taxidermy & Worldwide Adventures (0.8 miles)
• Eastern Idaho Railroad (1.7 miles)
• U-Haul Moving & Storage (1.7 miles)
• U-Haul (1.7 miles)
• Lou's Wild-Bird Taxidermy (1.7 miles)

Cafes

• The Human Bean Twin Falls, Addison Ave. W (0.9 miles)
• Starbucks (1.5 miles)
• Yellow Brick Cafe (1.5 miles)
• Moxie Java Tuscany (1.6 miles)
• Dutch Bros Coffee (1.6 miles)
• Twin Beans Coffee (1.6 miles)
• Capriotti's Sandwich Shop (1.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1 miles)
• Christian & Missionary Alliance Church (1.3 miles)
• Twin Falls Reformed Church (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (1.7 miles)

Pharmacies

• Medical Office Pharmacy (1.1 miles)
• Norco (1.2 miles)
• Bohm (1.3 miles)
• Walgreens (1.4 miles)
• Natures Forum (1.5 miles)
• Sav Mor Drug (1.5 miles)
• Good Neighbor Pharmacy (1.5 miles)

Parks

• Twin Falls City Park (1.6 miles)
• Jump Time (1.8 miles)