HearthSide Brookleigh

Pros

• Residents praise the staff as professional, caring and responsive.
• The new manager, September, listens to requests and acts on them promptly, keeping residents informed.
• Maintenance responds quickly.
• The common areas are spotless.
• Front desk staff are welcoming and caring.
• Monthly corporate events are fun, and there are several activities each month.
• The Bistro is comfortable and inviting.
• The library has been updated and is a nice place to read.
• An exercise instructor visits twice weekly.
• It is a great place to live.

Cons

• The owners are unable to maintain qualified and reliable staff, probably due to the wages.
• The workout equipment is broken.
• The seating area outside trash bins is never cleaned, and the trash is overflowing.
• The place is outdated; the furniture needs to be updated and replaced.
• Maintenance is also a problem.
• The new management team has been terrible; they are disorganized and difficult to work with.
• The advertising as "active" is a misnomer.

Review

Hearthside Brookleigh comes across in these reflections as a bustling, resident-centered community where people move in and quickly feel at home. Many residents describe a consistently professional, caring, and responsive staff that seems to lift the everyday living experience. A long-time resident who moved in back in 2016 notes not only their happiness with the living environment but also highlights a chain of staff members who genuinely make a difference: September, the new manager, listens to requests and communicates statuses clearly; Dwayne in maintenance responds promptly; Kat keeps the common areas spotless; Jaleka at the front desk is welcoming and caring; and Tiffany, who leads the monthly corporate events, contributes to a lively and engaging atmosphere. The Bistro is described as comfortable and inviting, the library has been refreshed for relaxing afternoons, and an exercise instructor makes twice-weekly appearances, all contributing to a sense of a well-rounded, active community.

The experience is not limited to a single resident's perspective. A family member who relocated their parents from a home of more than fifty years found the process of applying and signing the lease to be seamless, thanks to Bionca and Tiffany. They emphasize that their parents were moving into a space where every detail had been considered and the apartment was delivered in pristine condition. This family clearly valued the efficiency and care shown during the transition, and they look forward to their parents becoming active participants in the community. The tone here underscores Hearthside Brookleigh as a place that delivers on both practical and personal levels during a major life transition.

Several residents offer strong, consistent praise for the community's leadership and programming. One reviewer calls Hearthside Brookleigh a great place for senior living, praising not only the apartments and management but also the "amazing social director" and the vibrant, engaged residents who participate in regular activities. The sense of community is repeatedly highlighted, with numerous references to monthly events and a wide variety of offerings that keep people connected, active, and socially engaged. Throughout these testimonials, Tiffany's role as a catalyst for social life stands out, reinforcing the sense that the community values connection, camaraderie, and ongoing opportunities for interaction.

There is also recurring appreciation for changes and improvements attributed to leadership. A review explicitly notes that a new manager named Tiffany has sparked numerous positive changes: decor updates, more resident socialization, and a general uptick in the building's atmosphere and morale. The reviewer emphasizes that Tiffany's hands-on approach and responsiveness with residents have fostered a more lively, engaged environment. In other words, the leadership transition is perceived as a meaningful upgrade that residents not only notice but also appreciate, contributing to a more welcoming and active culture.

For families, the community also proves to be a reassuring and attractive option. A mother's move to Hearthside Brookleigh is described as a successful, safe, and satisfying experience. The resident stresses that the mother feels safe, enjoys the amenities, and appreciates a spacious apartment. Front desk staff are praised for their friendliness and helpfulness, and the surrounding area is highlighted as an appealing part of the town. In these notes, Hearthside Brookleigh is presented as a place where practical concerns - safety, accessibility, and supportive staff - combine with a sense of belonging and belonging to a friendly neighborhood.

On balance, many residents describe Hearthside Brookleigh as a great place to live, with excellent location advantages, well-maintained common spaces, active programming, and staff who genuinely care. The property is easy to navigate in terms of proximity to shops, restaurants, parks, and transit options like the MARTA line. The building itself is described as a relatively young or well-kept structure with improvements over time, including updated common areas and ongoing efforts to keep the environment welcoming and pleasant. Neighbors are portrayed as friendly and diverse, with a shared sense of community that is reinforced by a steady stream of activities and social opportunities.

Yet, not all feedback is uniformly positive, and a few reviews highlight real concerns. Some reviewers point to systemic challenges, such as the owners' ability to sustain qualified, reliable staff, which is sometimes linked to wage structures. Others note tangible maintenance issues: broken workout equipment, seating areas by trash bins left uncleaned, and trash overflowing outside. There are mentions of outdated furniture and interior finishes, which suggest ongoing needs for upgrades to meet evolving resident expectations. A reviewer also notes that the community, while mixed-income, markets itself with a certain level of "active" living that does not always align with the realities of some residents' mobility or care needs, emphasizing the importance of accurate marketing and tailored programming. Maintenance is described as a recurring area for improvement, including cleaning and sanitizing units at move-in and ensuring consistently high standards throughout the property.

Another reviewer describes a less favorable shift with the management team, characterizing the relationship as disorganized and noting a decline since a former manager left. This perspective frames Hearthside Brookleigh as a place that can improve when strong leadership takes a decisive, well-organized approach, and it highlights the anxiety that comes with leadership turnover. Taken together, these more critical voices point to the ongoing challenges that any large senior living community can face - balancing cost pressures, staffing, maintenance, and program quality - while still acknowledging moments and people who rise to meet those challenges with dedication and care.

Overall, the collection of experiences paints a picture of a community with a strong core of staff and residents who value connection, safety, and enrichment. For many, Hearthside Brookleigh represents a place where responsive managers, proactive maintenance, engaging activities, and well-regarded front-desk and social teams can make daily life fulfilling and enjoyable. For others, the same setting reveals areas needing attention - maintenance, furniture upgrades, clearer expectations around activity levels, and more stable, consistent staffing. Taken as a whole, the narratives converge on a community that is capable of remarkable warmth and vitality, while still navigating the ordinary and not-so-ordinary realities of operating a large senior living residence.

This part of Atlanta, Georgia offers a diverse range of amenities and services that cater to the needs of seniors. With multiple hospitals and healthcare centers in close proximity, residents have easy access to quality medical care. Pharmacies are also conveniently located for medication needs. In terms of dining options, there are various cafes and restaurants offering a mix of cuisines for seniors to enjoy. The area is well-served by public transportation options, allowing for easy travel around the city. Additionally, there are several parks and places of worship nearby, providing opportunities for recreation and spiritual fulfillment. Overall, this part of Atlanta provides a balanced environment with essential services and recreational activities tailored towards senior living.

Hospitals

• Children's Healthcare of Atlanta at Scottish Rite Hospital (1 miles)
• Northside Hospital (1.1 miles)
• North Dekalb Health Center (2.5 miles)
• Marcus Autism Center (6 miles)
• Northwest Medical Center (6.2 miles)
• Piedmont Atlanta Hospital (6.7 miles)
• Atlanta VA Medical Center (6.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Walmart Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (1.8 miles)
• White Windmill Bakery and Cafe (4.6 miles)
• OK Cafe (6 miles)
• Starbucks (6 miles)

Restaurants

• Chick-Fil-A (1.8 miles)
• Subway (1.8 miles)
• Alon's Bakery & Market (2 miles)
• McDonald's (2.2 miles)
• Chick-Fil-A (2.3 miles)
• Chick-Fil-A (2.6 miles)
• Hudson Grille (3.1 miles)

Physicians

• Test 4 Free (1.9 miles)
• Mount Vernon Medical Center (2.5 miles)
• Georgia Clinic (2.9 miles)
• Northlake Emory (5.8 miles)
• Weiss ENT (6.5 miles)
• Georgia Clinics (6.9 miles)
• Eye Consultants of Atlanta (7 miles)

Transportation

• Brookhaven/Oglethorpe University MARTA Rail Station (2.4 miles)
• Epps Aviation (2.4 miles)
• MARTA - Doraville Station (3.5 miles)
• MARTA - Lindbergh Center Station (5.3 miles)

Theaters

• Phipps Plaza (3.2 miles)
• AMC Theatres Phipps Plz 14 (3.2 miles)
• Regal Hollywood (4.1 miles)
• Movie Tavern Northlake Festival (6.3 miles)
• AMC Parkway Pointe 15 (6.7 miles)

Parks

• Georgetown Park (3.6 miles)
• Fetch Park Buckhead (4.5 miles)
• Briarlake Forest Park (5.4 miles)
• Peachtree Hills Playground (5.6 miles)
• Morgan Falls Overlook Park (5.7 miles)
• Cochran Shoals - Chattahoochee River (5.9 miles)
• Leafmore Country Club (6.1 miles)

Places of Worship

• St John United Methodist Church (3.8 miles)
• Embry Hills Church of Christ (4.8 miles)
• Karin Kabalah Center of Atlanta (4.8 miles)
• Greek Orthodox Cathedral of the Annunciation (4.9 miles)
• North Atlanta Church of Christ (5 miles)
• Second-Ponce De Leon Baptist Church (5.3 miles)
• The Church of the Apostles (5.9 miles)