UpsideHoM Lighthouse Point
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4611 North Federal Highway, Pompano Beach, FL 33064
For more information about senior living options: (844) 490-3973
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Harry is consistently friendly, professional, and willing to go the extra mile. Harry helps create a welcoming and well-managed community. Harry is an exceptional administrator - kind, attentive, and helpful. The Bell at Lighthouse Point is modern, in a perfect location, and feels fresh and welcoming. The staff are awesome, always friendly and quick to help. The maintenance team is outstanding, promptly responding and handling issues efficiently. Luis is highly regarded - hands-on and quick to address requests. The property is very nice and clean, with a rooftop lounge that stands out, and a tranquil atmosphere.
They describe the complex as awful, with rude leasing office staff who act like they are doing residents a favor. They report management ignores emails and is unresponsive to issues. They claim there are no security cameras in the garage and that management does not take accountability for incidents. They complain the gym is crowded and there isn't enough guest parking. They say gates are often broken and doors open due to damaged locks, compromising safety. They allege a $900 deposit issue with bounced checks and unhelpful, unresponsive staff. They state the property declined under new administration and that money is prioritized over tenants, with mold and humidity problems.Bell Lighthouse Point comes through in these accounts as a modern, well-located community that can feel welcoming and well managed when the right people are at the helm. Several reviewers describe it as a place that cats - sorry, tenants - want to call home, thanks to a combination of clean, fresh common areas, thoughtful design, and a staff that is consistently friendly and attentive. The sentiment that reverberates strongest is that the people who work here, especially those in the front office and the maintenance squad, can make a big difference in how livable the building feels from day to day.
At the center of the praise is Harry, who is repeatedly hailed as exceptional. Reviewers say he is "hands down" the best apartment office staff member they've ever dealt with, noting that from day one he is friendly, professional, and willing to go the extra mile. He is described as quick to handle maintenance requests, patient in answering questions, and a constant, welcoming presence who makes the community feel well managed. One reader emphasizes that Harry genuinely cares about residents and "goes above and beyond to make sure everything runs smoothly," turning the building into a place where people feel cared for and valued. Compliments about his dedication and positive attitude recur, with many residents thanking him specifically for outstanding service and responsiveness.
The broader maintenance team gets ample credit as well. Several reviews point to a consistently high level of responsiveness and professionalism from the crew, highlighting that maintenance requests are addressed quickly and efficiently. Luis and Orlando are named by multiple residents as standout technicians who take charge of work orders with a sense of urgency and competence. One resident notes that Luis is the best, consistently taking care of issues "immediately" and delivering reliable results, while another calls the overall maintenance effort "outstanding" and integral to the positive living experience at the property. The maintenance staff's quick fixes, especially on concerns like air conditioning, are singled out as a major positive factor that keeps the living environment comfortable and stress-free.
Beyond the personnel, several reviews celebrate the setting itself - the modern building, prime location, and the feeling of cleanliness and order that greets you on arrival. The Bell Lighthouse Point is described as a place that feels fresh and welcoming, with common areas that are not only clean but also pleasantly scented, contributing to a consistently inviting atmosphere. For many residents, the combination of a beautiful, serene setting and a responsive, resident-focused team translates into a strong sense of community and a home-like ambiance. The rooftop lounge, in particular, and the overall aesthetics of the property receive praise, reinforcing the impression that this is a place where amenities and surroundings enhance daily life.
There are, however, other voices that tell a different story - one of frustration and strain under a changing management environment. A lengthy, strongly worded set of reviews paints a stark contrast to the glowing portrayal of staff and surroundings. The writer describes the place as "awful," with leasing office staff perceived as rude and unresponsive, emails routinely ignored, and a general sense that tenants are not a priority. Specifically, the reviewer recounts dangerous incidents in the garage, concerns about dog breeds and barking, and a lack of accountability in the wake of vehicle and safety incidents. They complain about insufficient camera coverage, crowded gyms due to personal trainers, inadequate guest parking, recurring gate malfunctions, and a pattern of neglect that extends to maintenance of the building's exterior and common spaces. The tone shifts to a sense of neglect and frustration over long-standing issues that, in their view, have grown worse since a change in administration.
The most damning portion of this set of reviews centers on financial and administrative disputes. A resident accuses the complex of scam-like behavior, alleging that deposits and administrative fees were not handled properly and that refunds were delayed or mishandled. They recount applying to live there, paying substantial deposits, deciding not to sign the lease, and then facing a drawn-out, opaque process that culminated in a bounced check and a completed but disputed refund. In their narrative, staff members - including Andy and Deborah in the leasing office - are criticized for slow or inconsistent communication, while the resident claims that regional management did not follow through with promised contacts. Warnings to prospective tenants are strong, urging others to stay away and describing the experience as a case of mismanagement and lack of accountability.
Despite these intense criticisms, there are still voices within the same complex who acknowledge the positive relations with some staff members, even as they distance themselves from the broader administrative culture. One reviewer notes relief and appreciation for Harry's ongoing helpfulness, even while describing a troubling decline in other parts of the administration. The presence of reliable maintenance personnel - the same Luis and Orlando mentioned earlier - provides a counterpoint to the more negative experiences, underscoring that even amid administrative struggles, there can be dependable, responsive service at the property.
Taken together, the reviews present a nuanced picture. Bell Lighthouse Point appears to offer a strong foundation: a modern, well-located building with clean, welcoming common areas; an amenities package that many residents enjoy; and a maintenance team that consistently delivers quick, effective service. The people who work there, particularly Harry, Luis, and Orlando, are repeatedly celebrated for their dedication, friendliness, and hands-on approach to resident care. Yet a subset of residents recount serious frustrations with management's responsiveness, gate and safety issues, communication gaps, and disputes over deposits and charges. For some, the positive day-to-day experiences with staff and the appealing living environment outweigh the negatives; for others, persistent administrative shortcomings and financial disagreements dominate their overall impression.
Overall, Bell Lighthouse Point stands out as a community where excellent service and a caring, attentive staff can transform daily life into something noticeably better, especially in the eyes of tenants who repeatedly praise Harry and the maintenance crew. At the same time, the more challenging experiences shared by other residents - ranging from perceived mismanagement and safety concerns to disputed charges and refund delays - serve as a cautionary note for prospective tenants. The property's strengths - location, cleanliness, approachable staff, and the sustained commitment of some team members - are clear, but potential residents are advised to weigh these against the management-related concerns voiced by a portion of the resident community.
21 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fort Lauderdale-Hollywood International (15 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.UpsideHoM Lighthouse Point in Pompano Beach, FL is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services to ensure the well-being and convenience of our residents.
Our community provides a variety of amenities, including a beauty salon for pampering and self-care, cable or satellite TV for entertainment, a computer center for staying connected with loved ones, and continuing learning programs to foster intellectual growth. Residents can stay active and fit in our fully-equipped fitness room or enjoy the tranquility of our beautiful garden. Housekeeping services are also provided to maintain cleanliness and order.
Conveniently located near restaurants and shopping centers, residents have easy access to local amenities. We offer move-in coordination services to assist new residents in settling comfortably into their new home. Our outdoor spaces provide opportunities for relaxation and socialization amidst nature. We are pet-friendly, recognizing the importance of animal companionship in promoting overall well-being.
The comfort and privacy of our residents are prioritized with private bathrooms provided in each living space. Residents can also take advantage of our refreshing swimming pool as well as transportation arrangements for non-medical purposes.
Our wellness center offers various activities aimed at promoting mental and physical well-being, while Wi-Fi/high-speed internet ensures connectivity for both work and leisure pursuits.
In terms of care services, we provide 24-hour supervision to ensure the safety of our residents. Our trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Coordination with health care providers is available to facilitate comprehensive care management. Meal preparation and service is provided along with special dietary restrictions if required. Medication management is handled by professionals to ensure proper administration. A mental wellness program is also available to support emotional health.
For medical transportation needs, we arrange transportation to doctors' appointments within the area. Additionally, we offer hospice waiver services if needed.
To foster an engaging and active lifestyle, we offer concierge services, fitness programs, resident-run activities, and a variety of scheduled daily activities.
UpsideHoM Lighthouse Point is conveniently located near numerous cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals for easy access to essential services. Overall, our assisted living community is designed to provide comfort, convenience, and comprehensive care for our residents.
UpsideHoM Lighthouse Point is located at 4611 North Federal Highway, Pompano Beach, FL 33064 in Broward County, Florida
UpsideHoM Lighthouse Point on seniors.fyi includes 8 photos including images showing interior, decor, bedroom, bathroom, kitchen, living room, open concept, wall art, and more.
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Interior
Decor
Living Room
Kitchen
Outdoor
Game Room
Open Concept
