Uptown Maitland

Pros

• The apartments are very nice and the grounds are well kept.
• Uptown Maitland is secure, quiet, and clean.
• The maintenance staff, especially Ambi, are friendly, attentive, and quick to respond.
• Alex is an outstanding maintenance man - efficient, professional, and dependable.
• Dawn, the property manager, is serious about her job and well-mannered, and is well liked by residents.
• LaVonda provides exceptional customer service.
• The views from the rooms are amazing, and the apartments have high-quality appliances.
• The community offers affordable units for seniors and has helpful amenities like an exercise room.
• Residents feel safe and well cared for in this welcoming environment.

Cons

• After paying a $350 deposit and being pre-approved, they never heard back and have received no communication for months.
• The on-site office staff are unprofessional, lack sympathy, and are widely disliked by residents.
• The elevator constantly has issues that trap elderly residents on their floors.
• The office hours listed online are incorrect; staff are on-site only on Fridays until 1 pm.
• The office staff ignored a 72-year-old woman seeking emergency help.
• The maintenance manager is argumentative and rude, having threatened to fine a resident.
• The on-site office dehumanizes residents and ignores them in emergencies.
• The hallways are dirty and dusty, with stains and spider webs, and cleaners have not addressed issues for years.
• The phone system blocks contact with management and messages are not returned.
• The complex is described as a hazard for seniors and accused of taking advantage of them for their money, with little quality service.

Review

Uptown Maitland is best suited for active, security-minded seniors who prize well-kept grounds, large apartment layouts, and convenient access to Maitland's dining, parks, and SunRail. The property delivers on curb appeal and internal amenities: spacious 1-bedroom-plus options, solid appliances, a gym, and game- or social-night opportunities that appeal to residents who want a pleasant, pedestrian-friendly environment. Those who value quiet surroundings, a strong sense of safety, and a community that looks good on the surface will find Uptown Maitland aligns with their expectations.

Those who should consider alternatives are those who must rely on consistently responsive on-site management for urgent needs or who require 24/7 access to a knowledgeable staff. A recurring theme in resident feedback is inconsistent office availability and slow or no-return calls, especially for prospective renters seeking information or current residents needing immediate assistance. When emergencies arise, some accounts describe delays or dismissiveness from office personnel, which can be a critical drawback for households that depend on readily available support. If predictable office hours and rapid administrative responsiveness are non-negotiable, exploration elsewhere is warranted.

The core positives - quality-looking apartments, well-maintained grounds, and a quiet, secure setting - often offset several significant drawbacks. Residents repeatedly praise the maintenance team for its reliability and quick turnarounds, and the building benefits from a visible culture of hands-on problem-solving. The standout here is the maintenance staff, particularly one employee who consistently earns enthusiastic praise for responsiveness, technical competence, and a respectful, reassuring presence. That emphasis on practical, timely fixes helps residents feel safe and cared for, even when the front-office experience struggles.

This maintenance strength sits alongside a notably favorable location and lifestyle package. The property's proximity to SunRail, restaurants, parks, and recreational options makes daily living convenient for active seniors who want to walk, bike, or access nearby amenities without long drives. The apartments themselves are frequently described as attractive and spacious, with high-quality appliances and strong views from the units that enhance daily living. In addition, the community's 55-plus orientation and pet-friendly stance (ESA acceptance) align well with long-term living plans for many adults who want a stable, low-stress home base.

Yet several non-negotiables require careful scrutiny. Reports of mismanagement - delayed deposits, waiting lists without timely communication, and limited office hours that hinder scheduling or leasing inquiries - underline a real risk for prospective residents and their families. Cleanliness concerns, trapped elevators, and past insect issues in some wings add to the cautionary tale for those who expect flawless building maintenance across all functions. The contrast between the celebrated maintenance team and the faltering office operations creates a uneven experience: residents who connect with Alex or Dawn tend to feel secure, while others who encounter the front desk encounter friction and frustration.

If a family is deciding, the advisory recommendation is clear. Uptown Maitland delivers substantial value for seniors who can tolerate, or even anticipate, variable administrative responsiveness in exchange for immediate, practical maintenance service, pleasant apartments, and a solid location. Prospective renters should verify current office hours, ensure there is a clear path for leasing or re-lease communications, and demand a concrete timeline for any outstanding issues or move-in arrangements. Ask about elevator reliability, pest control history, and the specific process for emergency response to avoid the frustration that some residents have described. In the right set of circumstances, Uptown Maitland stands out as a practical, well-equipped home for active seniors who want convenience, safety, and a capable maintenance backbone - just proceed with eyes open to the administrative gaps and plan around them.

This area of Maitland, Florida offers a convenient and vibrant setting with a variety of amenities suited for senior living. In close proximity, there are numerous restaurants offering diverse dining options, as well as reputable physicians, hospitals, pharmacies, and cafes for healthcare and leisure needs. The presence of theaters and parks nearby provides opportunities for entertainment and outdoor activities. Additionally, transportation options such as the Altamonte Springs SunRail Station and Lynx Central Station offer easy access to explore the surrounding areas. Overall, this part of Maitland presents a well-rounded community with essential services and recreational facilities that cater to the needs and interests of seniors looking for a comfortable and engaging living environment.

Restaurants

• Kappy's (0.1 miles)
• An Tobar (1.8 miles)
• The Cheesecake Factory (2 miles)
• Briarpatch Restaurant (2.3 miles)
• Hillstone Restaurant (2.4 miles)
• Prato (2.4 miles)
• Sixty Vines (2.4 miles)

Physicians

• Central Florida Endocrine (0.3 miles)
• Altamonte Family Practice (2 miles)
• Florida Eye Clinic (2.2 miles)
• Ear Nose Throat Surgical Associates (2.3 miles)
• RDV Sportsplex Pediatrics (2.3 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.2 miles)
• Central Florida Breast Center, PA (3.2 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)

Theaters

• Regal Winter Park Village & RPX (2 miles)
• AMC Altamonte Mall 18 (2.7 miles)
• Regal Wekiva Riverwalk (7.3 miles)

Transportation

• Altamonte Springs SunRail Station (2.3 miles)
• Lynx Central Station (5.8 miles)

Hospitals

• Florida Hospital Altamonte (2.4 miles)
• Winter Park Memorial Hospital (3.1 miles)
• Adventist Health System (3.2 miles)
• FH Engineering Services (3.8 miles)
• Florida Hospital (3.8 miles)
• Florida Hospital- South Campus (3.9 miles)
• Florida Hospital Womens Center (3.9 miles)

Cafes

• The Glass Knife (2.4 miles)
• Starbucks (2.5 miles)
• Lineage Coffee Roasting (5.4 miles)
• Starbucks (5.5 miles)
• Starbucks (6.5 miles)

Parks

• Cranes Roost Park (2.8 miles)
• Blue Jacket Park (4.1 miles)
• Lake Eola Park (6 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (5.2 miles)
• ISCF Masjid Al Rahman (7 miles)