The Grove at Trelago

Pros

• The staff at The Grove at Trelago is described as wonderful, caring, and friendly, creating a supportive environment for residents.
• Residents enjoy engaging activities, with particular praise for events like Happy Hour and laser-tag, which promote laughter and camaraderie.
• The facility is noted as clean and well-maintained, contributing to a pleasant living atmosphere.
• Many families express satisfaction with the quality of care provided, emphasizing that their loved ones feel safe and well-taken care of.
• The location offers a beautiful environment with gardens and amenities that resemble a resort, enhancing the residents' experience.
• Residents find the food to be excellent in quality and variety, contributing to their overall happiness at the facility.
• The ability to transition between levels of care (independent living to assisted living to memory care) allows residents to age in place comfortably.
• New residents receive warm welcomes from both staff and fellow residents, fostering a sense of community.

Cons

• The turnover in management at The Grove has been more frequent than expected, causing concerns about consistency in care.
• There have been complaints about the quality of care, with instances of residents not receiving assistance when needed, such as getting ready for bed or taking showers.
• Residents often experience issues with the meals, including running out of desserts and dissatisfaction with the institutional food quality.
• Activities available at The Grove are not well attended or organized, lacking variety compared to other facilities.
• There have been reports of missing personal items and lack of responsiveness from staff regarding these issues.
• Medication was ordered without prior permission, resulting in charges that could not be returned.
• High costs do not seem justified based on the level of care received by residents.
• Some residents feel that basic assistance is lacking, such as help with food preparation during meals or accessing hot beverages after hours.

Review

The Grove at Trelago has attracted a mix of opinions from residents and their families, reflecting a diverse range of experiences within its community. At the outset, many reviewers praise the quality of care and the general atmosphere of friendliness among staff and residents. Families express gratitude for the support provided to their loved ones, characterizing The Grove as a warm and inviting environment. A number of comments highlight how staff members are genuinely caring and engage actively with residents. For instance, one reviewer noted that seeing staff playing laser-tag with clients brought joy and laughter, showcasing the facility’s commitment to fostering an enjoyable atmosphere.

While highlighting these positive aspects, several reviewers also raised concerns regarding management turnover, which they felt may contribute to inconsistency in resident care. Although some families observed that their loved ones were happy at The Grove, they expressed unease over regular changes in leadership. They noted that such transitions might impact how care is administered and overall operations within the facility. In particular, one family mentioned having to hire additional companions for their wife due to perceived shortcomings in assistance provided by facility staff—specifically around personal hygiene and daily routines.

Dining services also drew mixed feedback from families. While some appreciated the food quality during meals, others lamented what they labeled "institutional" offerings that lacked variety and appeal. Reviewers pointed out instances where menu items ran out or where food delivery was subpar; for example, there were complaints about Sunday dinner service transitioning from hot meals to cold sandwiches delivered hours earlier than expected. One resident remarked that this was eventually rectified after resident complaints; however, critiques lingered about favoritism shown by servers towards certain residents during mealtime.

In terms of activities available at The Grove, many reviewers noted that while some programming exists—like Bingo being particularly well-attended—the options can sometimes be limited or poorly organized compared to other facilities they experienced previously. Specific suggestions included more targeted programs such as arts and crafts or stimulating games aimed at engaging all residents more fully throughout the day rather than just offering board games or cards in small groups.

The value for cost emerged as another contentious point across reviews; while some expressed feeling satisfied with what was being offered given the pricing structure (with apartments costing substantial monthly fees), others felt it did not meet expectations considering care deficiencies they've witnessed firsthand. For example, a family member pointed out issues with medication administration being charged without proper consent—a significant concern regarding transparency and accountability in caregiving practices.

Despite these setbacks highlighted by family members caring for individuals at various levels—from independent living through memory care—it should be acknowledged that numerous reviews celebrated the facility's aesthetic appeal: beautifully designed apartments with lovely finishes combined with pleasant communal spaces like gardens and swimming pools contributed positively to many individuals’ experiences while residing at The Grove at Trelago. Several families expressed satisfaction with how well their loved ones were looked after overall—often noting peace of mind when leaving them in such an environment—yet underscored there remains room for improvement in specific operational areas that could enhance both care standards and resident satisfaction moving forward.

Located in Maitland, Florida, this area offers a variety of amenities and services that cater to the needs of seniors. With multiple physicians' offices, pharmacies, and hospitals nearby, residents have easy access to healthcare services. Numerous dining options, including family-friendly restaurants and cafes, provide opportunities for socializing and enjoying meals with loved ones. The close proximity to public transportation hubs like the Altamonte Springs SunRail Station and Lynx Central Station makes it convenient for seniors without personal transportation. Additionally, nearby theaters offer entertainment options, while parks like Cranes Roost Park provide opportunities for outdoor recreation and relaxation. Overall, this part of Maitland offers a mix of essential services and recreational activities that would make it a suitable choice for seniors looking for a vibrant community to call home.

Physicians

• Central Florida Endocrine (0.5 miles)
• Altamonte Family Practice (1.7 miles)
• RDV Sportsplex Pediatrics (1.7 miles)
• Florida Eye Clinic (1.8 miles)
• Ear Nose Throat Surgical Associates (2 miles)
• Cabrera, Alicia Neurology of Central Florida (2.9 miles)
• Orlando Heart Specialists (3 miles)

Restaurants

• Kappy's (0.6 miles)
• An Tobar (1.2 miles)
• Miller's Ale House - Altamonte Springs (1.9 miles)
• McDonald's (2.1 miles)
• Chick-Fil-A (2.1 miles)
• Twin Peaks (2.2 miles)
• The Cheesecake Factory (2.4 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3 miles)
• Walmart Pharmacy (3 miles)

Cafes

• Starbucks (1.9 miles)
• The Glass Knife (2.8 miles)
• Starbucks (4.8 miles)
• Lineage Coffee Roasting (5.8 miles)
• Starbucks (5.8 miles)

Hospitals

• Florida Hospital Altamonte (2 miles)
• Adventist Health System (2.6 miles)
• Winter Park Memorial Hospital (3.8 miles)
• FH Engineering Services (4.2 miles)
• Florida Hospital (4.2 miles)
• Florida Hospital- South Campus (4.2 miles)
• Florida Hospital Womens Center (4.3 miles)

Transportation

• Altamonte Springs SunRail Station (2.1 miles)
• Lynx Central Station (6.1 miles)

Theaters

• AMC Altamonte Mall 18 (2.1 miles)
• Regal Winter Park Village & RPX (2.5 miles)
• Regal Wekiva Riverwalk (6.6 miles)

Parks

• Cranes Roost Park (2.2 miles)
• Blue Jacket Park (4.7 miles)
• Lake Eola Park (6.4 miles)
• Wekiwa Springs State Park (7.5 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (4.5 miles)