UpsideHoM Boca Raton - Broken Sound
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5500 Broken Sound Boulevard NW, Boca Raton, FL 33487
For more information about senior living options: (844) 490-3973
Kanisha is awesome, super helpful, and welcoming to the community. Kanisha is sweet, welcoming, and efficient, ensuring residents' needs are met promptly. The leasing staff, including Kanisha, are professional, patient, and attentive during tours and applications. The maintenance team is wonderful, with Eddie and Henry always ready to help. Eddie is prompt, courteous, and highly skilled in repairs. Henry is friendly, efficient, and very knowledgeable. Juan provides fast, effective AC repair and excellent service. Dayshaun is professional, patient, and an exceptional asset to the leasing office. Sofia Vallejo is top-notch, professional, and extremely helpful. Cassie and Sofia are tremendously helpful, friendly, and caring toward residents. The property is well-maintained, clean, and the community feels safe and welcoming. The grounds, clubhouses, pool, and amenities are kept impeccably, reflecting pride in the property.
The reviewer notes that their security deposit has not been returned after moving out, despite repeated contact with the front office. A maintenance worker allegedly asked the resident to leave a five-star review, which is inappropriate. The maintenance worker’s approach is described as unprofessional and intrusive, with excessive personal questions. The new management team is described as unhelpful and unprofessional, leading the reviewer to decide not to renew. Maintenance work orders take days to be addressed, and many repairs go unfixed. The grills are filthy and the pool area is dirty and often unusable. Cleanliness and overall quality have declined since the new management took over. Some staff are described as rude or unhelpful, with complaints about a manager lacking accountability.This community is best suited for adults who want a resort-style Boca Raton setting and place a premium on standout front-office service, easy move-in experiences, and a maintenance team that can move quickly when operating at full strength. Residents who value a welcoming leasing process, clean, well-kept common spaces, lake views, and plentiful amenities will find the environment appealing. The staff consistently cited as a strength, Kanisha in the leasing office, along with Sofia and Day’Shaun, builds confidence from the first contact and sustains it through the move-in and onboarding period. When the place is running well, the sense of community, prompt repairs, and professional courtesy create a strong “home feels right” impression.
Those considering alternatives should note the risk of service variability tied to management turnover. A number of reviews flag a decline in responsiveness and reliability since a new property manager took over, with repeated complaints about delayed maintenance, inconsistent communication, and lapses in upkeep. Prospective residents who require predictable, consistently executed service and a straightforward, transparent operation may want to compare other nearby properties with longer-tenured management and a track record of steady performance. If latest maintenance history and robust, ongoing pest, mold, and leak remediation are non-negotiables, look beyond the current pattern here.
The key positives, exceptional leasing interactions, a reliable maintenance team when in form, and meticulous grounds, often offset most downsides. The maintenance crew, especially names like Eddie, Henry, and Juan, earns frequent praise for speed, courtesy, and competence, translating into rapid fixes and a generally smooth experience when issues arise. The property itself frequently earns accolades for cleanliness, upkeep, and amenities that feel thoughtfully designed for daily living. The leasing staff’s attentiveness is repeatedly cited as a differentiator, with residents feeling supported from documents through signature and move-in.
Yet the cons can undermine the upside if they persist. Several reviews describe significant maintenance delays, non-responsive emergency lines, and issues that escalate rather than get resolved promptly. Complaints about mold, leaks, and pests in units or around the property indicate that interior and exterior maintenance standards can falter, especially during periods of staffing strain. Common areas and outdoor amenities occasionally show neglect, dirty grills, trash accumulation, and pool area wear are referenced by multiple residents. Deposit disputes and concerns about miscommunication in the leasing process also surface, underscoring that administrative consistency cannot be assumed.
In practice, the strongest defense against these risks is leveraging the staff who consistently shine. Kanisha’s exemplary guidance through tours, applications, and onboarding, paired with Sofia’s and Day’Shaun’s ongoing resident-focused service, can deliver a dramatically smoother experience than what some critics imply. When the maintenance team is in top form, Eddie and Henry become a reliable first line for urgent repairs, often turning potential frustration into a straightforward fix. Residents who can establish a working relationship with the dependable crew and a proactive property manager have a clear path to a satisfying residency, even amid seasonal management churn.
Bottom line: this community rewards residents who prize genuine, responsive service from a personable, capable staff and who are willing to navigate potential management fluctuations. It is less suitable for those who require guaranteed consistency in management and maintenance performance or who cannot tolerate the recurring concerns about upkeep and communication raised by a subset of residents. For families weighing options, focus conversations on current maintenance response times, the stability of property leadership, and a realistic walkthrough of a typical issue-resolution path. If those align with priorities and budget, the decision leans toward a community that remains undeniably appealing in its setting and in the service culture that continues to surface in many positive, specific staff stories.
22 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Beach International (20 miles away) Fort Lauderdale-Hollywood International (23 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.UpsideHoM Boca Raton - Broken Sound is an assisted living community located in the beautiful city of Boca Raton, FL. Our community offers a range of care services to support the independence and well-being of our residents.
In terms of amenities, we provide an array of features to enhance the comfort and convenience of our residents. These include a beauty salon, cable or satellite TV, continuing learning programs, a dining room for communal meals, a fitness room for exercise and wellness activities, fully furnished apartments, a garden for relaxation and outdoor activities, housekeeping services to maintain cleanliness, and proximity to restaurants and shopping centers for easy access to various options.
We also understand the importance of maintaining a connection with pets, so we are proud to be a pet-friendly community. Each apartment has private bathrooms for privacy and convenience. Additionally, residents have access to an outdoor patio and spacious outdoor spaces where they can enjoy fresh air and socialize with fellow residents.
For transportation needs, we offer non-medical transportation arrangement services as well as coordination with health care providers. We make sure that our residents can easily reach their desired destinations.
For care services, our professional staff provides 24-hour supervision to ensure the safety and well-being of our residents. We offer assistance with activities of daily living such as bathing, dressing, transfers, medication management,and meal preparation. Additionally, we have mental wellness programs in place to support the emotional health of our residents.
Our dining options cater to special dietary restrictions so that each resident's nutritional needs are met with delicious meals. Various activities are organized by our dedicated team including concierge services for personalized assistance,Fitness programs to promote physical health,Scheduled daily activities for entertainment and engagement,and planned day trips for exploration outside the community.
Within close proximity to UpsideHoM Boca Raton - Broken Sound are several cafes,parks , pharmacies , physicans ,restaurants , places of worship theaters,hospitals.
At UpsideHoM Boca Raton - Broken Sound, we strive to provide a comfortable and engaging environment for our assisted living residents. Our community offers a range of amenities and care services to meet their individual needs while promoting their overall well-being.
UpsideHoM Boca Raton - Broken Sound is located at 5500 Broken Sound Boulevard NW, Boca Raton, FL 33487 in Palm Beach County, Florida
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