UpsideHoM Boca Raton - Broken Sound
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5500 Broken Sound Boulevard NW, Boca Raton, FL 33487
For more information about senior living options: (844) 490-3973
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Kanisha is awesome and super helpful and welcoming to the community. Kanisha accommodates last-minute tours and assists with document uploads. Kanisha is sweet, welcoming, and efficient, ensuring residents' needs are met promptly. Kanisha provides detailed, well-spoken apartment tours. Kanisha goes above and beyond, such as helping with key fob issues, making the experience great. The maintenance team is wonderful; Eddie and Henry are consistently helpful and kind. The property is well-maintained with clean amenities, and the community feels safe and welcoming. The complex is beautiful with a fast maintenance team and great amenities. Juan delivers fast, effective AC repair when needed.
The reviewer notes that their deposit, moved out nine months ago, has not been returned despite contacting the front office multiple times to update their address. The reviewer states that a maintenance employee solicited a 5-star review from them, and they urge management to prevent this kind of solicitation in the future. The updated maintenance worker is described as unprofessional, engaging in extended personal conversations, making unsolicited comments about the resident's appearance, asking about origin and culture, and giving compliments that felt insincere. The maintenance worker allegedly insists on handshakes upon arrival and departure, which the reviewer finds intrusive for a professional service visit. The reviewer contrasts this with prior maintenance staff, noting that the new worker's focus on casual conversation rather than the repair makes interactions uncomfortable. The resident observes deterioration in common-area upkeep, stating the grills are filthy, pool loungers dirty, and trash piles around the dumpsters. The reviewer claims a decline in unit quality since the new management took over, citing messy paint jobs, scratched appliances on move-in, and overall unprofessionalism leading to a decision not to renew the lease.Bell at Broken Sound in Boca Raton, FL appears in these reviews as a community that can feel welcoming and well-maintained, largely thanks to a standout leasing team member named Kanisha. Across multiple accounts, residents describe Kanisha as warm, helpful, and exceptionally thorough - from the moment they first tour the property to the moment they sign a lease. One reviewer recalls she "made the process super easy" and that her onboarding communication was so clear and respectful that it set a tone of efficiency and care. Others highlight the hands-on support she provides, including helping with document uploads and offering clear explanations of the complex's amenities and pricing. For many prospective tenants, a tour led by Kanisha was so compelling that they decided to apply on the spot, grateful for the smooth, low-pressure experience and the sense that the community would be both welcoming and well-run.
Beyond the initial impression, several residents emphasize the overall quality of the community as a whole, not just the leasing staff. The complex is repeatedly described as clean, spacious, and well-maintained, with amenities that live up to the expectations set by an attractive price-to-value ratio. A number of reviews place emphasis on how well the property shows during visits and how accurately the touring team conveys what the complex offers. The sentiment is that, when Kanisha or other Bell staff are involved, prospective renters feel confident about what they are getting for their money, and current residents feel reassured that their needs will be addressed promptly.
However, the narrative is not without its challenges. One reviewer recounts moving out nearly nine months prior and still waiting on a security deposit, despite contacting the front office several times to update their address. This single thread of experience introduces a practical worry that can shadow otherwise positive impressions, highlighting that even in a seemingly well-run community, administrative friction can create ongoing frustration for residents who have already left.
A separate thread of concern centers on a maintenance employee who, in at least one instance, solicited a 5-star review from residents. The reviewer urges management to curb this kind of solicitation, arguing that the maintenance worker's ratings do not reflect the quality of the work. This complaint underscores a broader expectation among residents that performance should be measured by the results of the repairs themselves, not by promotional requests or personal interactions perceived as insincere. The reviewer asks for clear boundaries and professional standards that keep service interactions focused on the task at hand.
In the updates surrounding the maintenance team, perspectives diverge further. A detailed account from September 5, 2025 describes the new maintenance worker as unprofessional compared with the rest of the maintenance staff the resident has encountered over several years. The narrative shifts from routine repairs to extended personal conversations, unsolicited questions about the resident's background and culture, and remarks about appearance that feel disingenuous to the recipient. The reviewer notes a preference for simple, productive exchanges - greeting, efficient repair work, and a courteous departure - rather than "flowery" compliments or handshakes that feel intrusive in a professional service visit. This observer contrasts the newer experience with the consistent efficiency and courtesy they've seen from other maintenance team members, who complete work promptly and leave with a polite goodbye. The call is for management to reinforce training that keeps interactions professional, respectful, and properly scoped to the work order.
The original reviews included a longer celebration of Kanisha's impact on new tenants and long-term residents alike. Many express gratitude for how she personally "fit us in last minute," helped during move-in, and supported the leasing process from start to finish. She is repeatedly described as "awesome," "super helpful," "very friendly," and "impressive" in guiding applicants through tours, document submission, lease signing, and even addressing hiccups like a broken key fob. The sentiments range from "10/10" to "amazing" in describing her diligence, accessibility, and willingness to go above and beyond to ensure a positive experience. Across these testimonials, Kanisha is consistently portrayed as a bright spot within the Bell at Broken Sound community - the person residents rely on when they need answers, expedient assistance, or reassurance during a major life decision like moving to a new home.
Within these same reviews, there is also a broader narrative about the management transition and its mixed impact on resident experience. Several residents praise Bell Management for a noticeable improvement in service and community atmosphere since their takeover, noting that the property feels more attentive, well-maintained, and responsive than before. They point to the maintenance team - Eddie, Henry, and Juan in particular - as reliable, kind, and effective, with Juan specifically credited for timely AC repairs. Yet other residents express disappointment with the current state of things under the new management, citing slower maintenance response times, a harder-to-reach emergency line, and a decline in some physical maintenance standards - grills not being cleaned as frequently, pool loungers appearing dirty, and some units showing move-in scratches or less polish than expected. This contrast highlights how individual experiences can diverge even within the same community and how management shifts can reshape perceptions of overall quality.
Taken together, the body of reviews paints a multifaceted portrait of Bell at Broken Sound. Kanisha emerges as a central, consistently positive force - an agent who can turn a prospective renter into a confident applicant and a resident into a satisfied, well-supported community member. The broader environment is described as clean, attractive, and well-appointed, with strong maintenance performance from several staff members who are valued by residents for their prompt service and professional demeanor. At the same time, practical concerns about deposit processing, appropriate boundaries in maintenance interactions, and uneven experiences under new management remind readers that even a seemingly strong community must continuously refine its administrative processes, training standards, and overall upkeep to maintain the trust and satisfaction of its residents over time.
22 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Beach International (20 miles away) Fort Lauderdale-Hollywood International (23 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.UpsideHoM Boca Raton - Broken Sound is an assisted living community located in the beautiful city of Boca Raton, FL. Our community offers a range of care services to support the independence and well-being of our residents.
In terms of amenities, we provide an array of features to enhance the comfort and convenience of our residents. These include a beauty salon, cable or satellite TV, continuing learning programs, a dining room for communal meals, a fitness room for exercise and wellness activities, fully furnished apartments, a garden for relaxation and outdoor activities, housekeeping services to maintain cleanliness, and proximity to restaurants and shopping centers for easy access to various options.
We also understand the importance of maintaining a connection with pets, so we are proud to be a pet-friendly community. Each apartment has private bathrooms for privacy and convenience. Additionally, residents have access to an outdoor patio and spacious outdoor spaces where they can enjoy fresh air and socialize with fellow residents.
For transportation needs, we offer non-medical transportation arrangement services as well as coordination with health care providers. We make sure that our residents can easily reach their desired destinations.
For care services, our professional staff provides 24-hour supervision to ensure the safety and well-being of our residents. We offer assistance with activities of daily living such as bathing, dressing, transfers, medication management,and meal preparation. Additionally, we have mental wellness programs in place to support the emotional health of our residents.
Our dining options cater to special dietary restrictions so that each resident's nutritional needs are met with delicious meals. Various activities are organized by our dedicated team including concierge services for personalized assistance,Fitness programs to promote physical health,Scheduled daily activities for entertainment and engagement,and planned day trips for exploration outside the community.
Within close proximity to UpsideHoM Boca Raton - Broken Sound are several cafes,parks , pharmacies , physicans ,restaurants , places of worship theaters,hospitals.
At UpsideHoM Boca Raton - Broken Sound, we strive to provide a comfortable and engaging environment for our assisted living residents. Our community offers a range of amenities and care services to meet their individual needs while promoting their overall well-being.
UpsideHoM Boca Raton - Broken Sound is located at 5500 Broken Sound Boulevard NW, Boca Raton, FL 33487 in Palm Beach County, Florida
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