Metro Manor

Pros

• The facility is described as first-rate, affordable senior housing.
• A new parking garage has been added, and the property is well run.
• The community is wonderful and safe for residents.
• All apartments have been remodeled, and the remodel is excellent.
• The senior community is great and thoughtful of residents, with convenient services.
• The staff is top notch, and the building is clean and pleasant throughout.
• The location is convenient and quiet, with Sloan's Lake nearby.
• The views from the building are amazing, with a clear view of Denver.
• Families report that their loved ones live there with great people and staff.
• The remodel and upgrades have shown significant improvements.

Cons

• The front desk staff are rude and disrespectful to residents, belittling them and treating them like children.
• There are reports of total disrespect from the front desk staff toward residents.
• One elevator never works, posing a safety hazard for senior citizens.
• Parking at the facility is horrible.
• The building looks run-down for a senior housing complex.
• Some staff are unfriendly, making residents feel like they are in a seniors detention center due to too many rules.
• Residents have difficulty contacting their family or entering the building because of access issues.
• The maintenance process is inefficient, requiring multiple people to approve or contact before checks can be made on residents.

Review

The collection of comments about this senior housing community paints a picture of a place that has undergone major improvements and is valued by many residents, while still leaving a significant number of people frustrated by interactions with staff and with practical daily barriers. On the positive side, several reviewers highlight recent renovations and upgrades that have transformed the property. They point to new units, a total refurbishment of existing spaces, and the addition of a parking garage as signs that the facility is modernizing to meet residents' needs. In their view, the renovations contribute to a brighter, more comfortable living environment, with multiple mentions of remodeled apartments and even "awesome" remodeling work. For many, this translates into a more attractive option for affordable senior housing, especially given the locale near Sloan's Lake and the sense that the place is well-run and safe.

In terms of the living experience, there is strong praise for safety, convenience, and the sense of community. Several comments emphasize that the community is well managed and that the staff, when viewed positively, are capable, helpful, and supportive. Reviewers describe the environment as nice, clean, and pleasant throughout the premises, with residents feeling that the facility caters to the needs of those over 62. The proximity to amenities and a quiet area is repeatedly noted as a boon, and some residents underscore the supportive atmosphere by mentioning that residents help each other "evolve and live comfortably" with accessible services. Family members - whether a mother or a grandmother - often speak to long-standing ties to the place and to their positive experiences when the staff are responsive and courteous.

Yet the same reviews do not paint a uniform picture. There is a persistent counter-narrative about the front desk and the day-to-day administrative interactions. Several comments explicitly describe front desk staff as rude and disrespectful, with suggestions that employees impose their opinions on residents and treat them in a condescending way. In strong terms, some residents compare the experience to being treated like children rather than adult residents, and they recount stories of disrespect that have shocked family members and other tenants. The sentiment here is not merely about occasional crankiness but about a pattern of behavior that undermines comfort and trust in the community's day-to-day operations.

Another vein of concern centers on maintenance and accessibility. A recurring complaint is that one elevator is frequently out of service, which is highlighted as a safety hazard for seniors. Other reviews speak to communication breakdowns and gatekeeping that makes it difficult to access loved ones - one reviewer describes trouble reaching their mom and feeling blocked by a cumbersome process that prevents easy entry into the building. The maintenance and operational workflow is called into question by several residents who feel that urgent needs are not addressed promptly and that the complex could benefit from more around-the-clock staffing or more streamlined procedures for checking on elderly residents.

Parking, while intermittently praised, is also cited as a major drawback by some. The phrase "parking is horrible" appears prominently, indicating that even as the facility improves in other areas, parking logistics remain a sore spot for residents and visitors alike. The tension between convenient urban living and the practical realities of limiting spaces is a theme that runs through the comments, with some residents acknowledging the benefits of the location while lamenting the inefficiencies that complicate daily routines.

Longevity and personal connections within the community emerge as a strong positive thread. The fact that a grandmother has lived there for decades and that mothers and friends choose the community for their loved ones is a testament to the lasting bonds some residents form with the place. For many, the combination of proximity to family, recognizable improvements in units, and a generally favorable view of the surrounding area makes this a meaningful and dependable choice - despite the ongoing issues raised by others.

In sum, the reviews sketch a complex, mixed portrait. The housing complex is widely recognized for significant renovations, upgraded units, and a sense of safety and community for seniors who appreciate a well-maintained, tranquil environment near Sloan's Lake. At the same time, a number of residents and family members express frustration with front-desk behavior, inconsistent maintenance and responsiveness, accessibility hurdles, and parking challenges. The overall takeaway is that experiences depend heavily on individual interactions with staff, the specific building or unit, and how promptly concerns are addressed. For some, the combination of improvements and supportive staff makes the place an excellent home; for others, the daily realities of bureaucratic friction and service gaps dampen the experience.

This part of Denver offers a mix of entertainment, healthcare, dining, and outdoor recreation options within close proximity. The area boasts several theaters such as Alamo Drafthouse Denver and Regal UA Denver Pavilions 4DX & RPX for movie enthusiasts. There are also multiple pharmacies including Walgreens and CVS Pharmacy for convenient access to medications. Parks like Sloan's Lake Park and Citizens Park provide opportunities for outdoor activities and relaxation. Additionally, there are various physicians' offices nearby such as Highlands Integrative Pediatrics and Rocky Mountain Primary Care for medical needs. Cafes like Dutch Bros Coffee and The Bardo Coffee House offer cozy spots to enjoy a cup of coffee. Restaurants ranging from My Brother's Bar to Tavernetta provide diverse dining options. For healthcare services, facilities like Exempla Lutheran Medical Center and SCL Health - Front Range are available in the vicinity. Places of worship like St John's Cathedral cater to spiritual needs while transportation options such as RTD Rail makes commuting easier for seniors living in this area of Denver.

Theaters

• Alamo Drafthouse Denver (0.1 miles)
• Regal UA Denver Pavilions 4DX & RPX (2.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (1.5 miles)
• The Lodge Cannabis (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)

Parks

• Sloan's Lake Park (0.7 miles)
• Citizens Park (1 miles)
• Panorama Park (1.9 miles)
• Confluence Park (2 miles)
• César Chávez Park (2.3 miles)
• Rocky Mountain Lake Park (2.8 miles)
• Berkeley Park (2.8 miles)

Physicians

• Native Roots Dispensary (1 miles)
• Highlands Integrative Pediatrics (2.2 miles)
• Kids First Pediatrics (2.7 miles)
• Rocky Mountain Primary Care (2.8 miles)
• Dr Bassow (3.1 miles)
• Cornerstone Orthopaedics & Sports Medicine (3.1 miles)
• SCL Health Heart & Vascular Institute - Wheat Ridge (3.2 miles)

Cafes

• Dutch Bros Coffee (1.6 miles)
• The Bardo Coffee House (2.3 miles)
• The Radiator (2.9 miles)
• Huckleberry Roasters (3 miles)
• Crema Coffee House (3.4 miles)
• Improper City (3.7 miles)

Restaurants

• My Brother's Bar (2 miles)
• Linger (2 miles)
• Little Man Ice Cream (2 miles)
• Recess Beer Garden (2.2 miles)
• Domino's Pizza (2.2 miles)
• Tavernetta (2.2 miles)
• Tamayo (2.2 miles)

Hospitals

• Webb Center for Primary Care (2.8 miles)
• Scl Health - Front Range (3.2 miles)
• Exempla Lutheran Medical Center (3.2 miles)

Places of Worship

• Wat Buddhawararam (3 miles)
• St John's Cathedral (3.3 miles)

Transportation

• RTD Rail - 38th & Blake Station (4.1 miles)