Maes Apartments

Pros

• Residents feel at home living at Juanita Nolasco Residences.
• Christina and Evette are kind, professional, and go above and beyond to help residents.
• Veronica keeps the building sparkling.
• Jose is a skilled maintenance man who handles repairs promptly, such as changing locks.
• The front desk team greets residents with a smile and the maintenance staff responds quickly and efficiently.
• The staff demonstrate care for residents' well-being and comfort.
• The complex is clean and well maintained, with secure parking and pet-friendly policies.
• The building offers accessibility features, including Braille signage on unit doors.
• The office and management are approachable and supportive.
• Residents form friendships and feel safe within the community.

Cons

• The complex is very dirty with bed bugs, roaches, and mice.
• The security doors and elevators are frequently broken, creating a serious safety concern for elderly residents.
• Management is rude and frequently unavailable.
• The building should be condemned for gross legal violations, including failure to meet habitability standards.
• The application process is inaccessible for blind or visually impaired residents, with notices in inaccessible formats and other accessibility issues.
• Maintenance is slow or lacking, with problems going unaddressed for long periods.
• Pest infestations (bed bugs, roaches, mice) are ongoing and not adequately controlled.

Review

What emerges from the experiences of residents, visitors, and caregivers at Juanita Nolasco Residence is a community that can feel like home to many, even as it contends with a broad spectrum of strengths and challenges. Across the board, people repeatedly point to a supportive, people-centered staff that makes a real difference in day-to-day life. Mos of the praise centers on specific individuals who keep the building running with care: Christina and Evette in office management, Veronica who keeps the building clean, and Jose, the maintenance man who handles repairs and safety updates with competence. One resident calls the staff "stellar" and notes that the team's warmth and attentiveness permeate every interaction - from friendly front-desk greetings to rapid responses to requests for help. The sense of belonging is reinforced by long-tenured residents who express that six or more years in the building have made it feel like home, and by visitors who repeatedly commend the professionalism and compassion of the staff.

Maintenance and repairs stand out as a mixed but central thread in the community's story. Several accounts describe repairs carried out promptly - such as lock changes after a caregiver misused keys and repairs to a running toilet handle - done with skill and courtesy by Jose and the maintenance team. In these cases, residents felt heard, and the improvements were tangible, sometimes resolving issues on the same day. Yet there are also recurring reminders that not all maintenance experiences are perfectly smooth. A few residents report delays or incomplete fixes, noting that parts or follow-up visits can take longer than expected. There are stories of pest-control scheduling and security-related work, including discussions about fixing security doors and elevators, and about ensuring that call boxes and other accessibility features function properly. Taken together, the maintenance narrative reflects a responsive team that can fix problems quickly, while also revealing the friction that can arise when parts are back-ordered or when follow-up communication isn't as swift as residents would like.

Accessibility, safety, and the built environment emerge as a cornerstone of both praise and critique. On the positive side, some residents celebrate thoughtful features that support mobility and independence: Braille signage on doors, the use of a trash chute, door systems that are accessible to wheelchair users, and the general sense of safety created by fob-entry and the controlled access associated with a gated parking area. The community is seen as largely accommodating for seniors and for residents who rely on service animals, and the atmosphere is described as less chaotic than some other places. On the flip side, there are pointed criticisms about accessibility for the visually impaired, including references to an inaccessible application process and broader concerns about inconsistent accessibility in common areas, elevators, mailboxes, lockboxes, and vending machines. Some reviews also recount frustration with the timing and quality of responses to accessibility-related needs, suggesting that improvements are possible with more proactive, inclusive practices. The tension between well-considered accommodations and evolving accessibility gaps underscores how the same building can feel welcoming to some and challenging to others, depending on individual needs and experiences.

Cleanliness, pests, and overall living conditions recur as a major source of both reassurance and alarm. Several accounts praise the cleanliness maintained by Veronica and the general upkeep of common areas, reinforcing a sense of pride in the building's appearance. However, other reviews highlight persistent pest concerns - bed bugs, roaches, and mice - that have haunted the complex at various points in its history. The same critiques note issues with trash chutes smelling or not functioning ideally, and with certain residents or visitors contributing to cleanliness challenges. One reviewer warns of a period when a mass bedbug infestation was public knowledge years ago, and several comments imply that pest problems have sometimes required ongoing attention from management and maintenance. The contrast between clean, well-kept spaces and pest-related setbacks forms a complicated backdrop for residents who want a consistently comfortable environment.

Community, social life, and the sense of home are central to these reviews. People frequently describe making friends in the building, enjoying a quieter living environment with seniors and long-term residents, and appreciating the option to have pets and service animals. The atmosphere is described as supportive and neighborly at times, with residents praising the staff for their compassion and willingness to go above and beyond. Several accounts highlight the care shown to family members - especially in cases involving illness - where staff members were especially mindful and responsive, reinforcing a feeling that the complex can be a true home for families as well as individuals. Yet there is a marked tension evident in accounts that depict frequent interruptions to daily life caused by maintenance delays, broken infrastructure, or perceived communication gaps. The overall sentiment is that Juanita Nolasco Residence can be a highly livable, even cherished community, but it is not uniformly free from the kinds of growing pains that come with managing a large, aging facility.

Finally, the narrative is not one-note. Some reviews celebrate dramatic improvements after direct outreach from management. For example, one reviewer discussed an update in which the community manager apologized for prior lack of follow-up and mobilized the team to address multiple issues swiftly, leading them to increase their rating and renew their sense of confidence in the administration. Other testimonies, however, recount long-standing frustrations: ceilings damaged by roofing work, power outages caused by failed repairs, and a perception that certain concerns - the disposal, the lack of timely maintenance, or the inconsistent response from office staff - go unheard or unresolved for months. In these stories, residents dispute the status quo with a call to action for upper management to elevate maintenance responsiveness, communication, and accountability. Between gratitude and grievance, the overall tone suggests a community with real warmth and potential, but one that continues to wrestle with operational challenges and the ongoing work of sustaining a resident-centered environment.

Taken as a whole, the collective voice depicts a place that can feel like home to many - a place where kind, dedicated staff members can make a difference, where repairs and safety concerns are often addressed quickly, and where a sense of community flourishes among residents who care for one another. At the same time, the records reveal a landscape of persistent issues: accessibility gaps for visually impaired residents, lingering pest problems, occasional maintenance delays, and communications that don't always land as quickly as residents would hope. The story of Juanita Nolasco Residence, then, is one of a dynamic, people-first community that has shown itself capable of remarkable kindness and effective problem-solving, while also underscoring the ongoing need for dependable operations, consistent accessibility, and timely, transparent communication to truly realize the home-like experience many residents seek.

This particular area of Denver, Colorado offers a variety of amenities and services that may be appealing to seniors looking for a well-rounded community. With multiple theaters nearby, including Alamo Drafthouse Denver and Regal UA Denver Pavilions, there are plenty of entertainment options available. Additionally, there are several pharmacies within a short distance for easy access to medication and healthcare needs. The area also boasts numerous parks such as Sloan's Lake Park and Citizens Park, providing opportunities for outdoor recreation and relaxation. Various physician offices are conveniently located nearby, ensuring easy access to medical care. For dining options, there is a diverse selection of restaurants ranging from popular chains like In-N-Out Burger to local favorites like Tstreet Roadhouse and My Brother's Bar. In terms of healthcare facilities, residents have access to multiple hospitals in close proximity such as Webb Center for Primary Care and Exempla Lutheran Medical Center. Lastly, places of worship like St John's Cathedral and Wat Buddhawararam cater to the spiritual needs of individuals seeking a faith-based community. Overall, this area offers a blend of entertainment, health services, outdoor spaces, dining options, medical facilities, and spiritual support making it a desirable location for senior living in Denver.

Theaters

• Alamo Drafthouse Denver (0.7 miles)
• Regal UA Denver Pavilions 4DX & RPX (3.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• The Lodge Cannabis (1.6 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Grifols (2.7 miles)
• CVS Pharmacy (2.9 miles)

Parks

• Sloan's Lake Park (1 miles)
• Citizens Park (1.4 miles)
• Panorama Park (2.4 miles)
• Confluence Park (2.6 miles)
• César Chávez Park (2.9 miles)
• Berkeley Park (3.4 miles)
• Crown Hill Open Space Park (3.4 miles)

Physicians

• Native Roots Dispensary (1.3 miles)
• Kids First Pediatrics (2.1 miles)
• Rocky Mountain Primary Care (2.5 miles)
• Kaiser Permanente Lakewood Medical Offices (2.7 miles)
• Highlands Integrative Pediatrics (2.9 miles)
• Cornerstone Orthopaedics & Sports Medicine (3.4 miles)
• SCL Health Heart & Vascular Institute - Wheat Ridge (3.5 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• The Bardo Coffee House (2.8 miles)
• The Radiator (3.6 miles)
• Huckleberry Roasters (3.7 miles)
• Crema Coffee House (4 miles)

Restaurants

• In-N-Out Burger (2.2 miles)
• Tstreet Roadhouse (2.3 miles)
• My Brother's Bar (2.6 miles)
• Linger (2.7 miles)
• Little Man Ice Cream (2.7 miles)
• Tamayo (2.7 miles)
• Tavernetta (2.8 miles)

Hospitals

• Webb Center for Primary Care (2.9 miles)
• Scl Health - Front Range (3.4 miles)
• Exempla Lutheran Medical Center (3.5 miles)

Places of Worship

• St John's Cathedral (3.6 miles)
• Wat Buddhawararam (3.8 miles)