Overall Review of Maes Apartments
common
26 reviews mention this
Responsive, helpful staff stands out
Residents and families repeatedly describe staff as helpful and attentive.
Many reviews highlight office and management support, with people noting they felt comfortable getting help or asking questions. Several residents specifically praise quick, professional follow-through when issues came up, including maintenance and housekeeping. A reviewer also describes compassion and kindness when a relative was dealing with terminal cancer. Even among critical reviews, one mentions the manager reaching out promptly and setting up follow-up steps.
common
15 reviews mention this
Maintenance fixes issues quickly
Repairs are often described as prompt and handled professionally.
A recurring theme is that maintenance responds quickly and gets fixes completed without a lot of back-and-forth. Multiple reviews describe problems being repaired the same day or within a short window, ranging from clogged plumbing and malfunctioning appliances to door and faucet repairs. Residents also describe being contacted with updates during follow-up work. One reviewer contrasts this by saying repairs took too long and were not resolved after repeated outreach.
caveat
4 reviews mention this
Pest problems and cleanliness concerns
Several reviews raise concerns about pests and overall cleanliness.
Some reviews describe pest issues such as roaches, bedbugs, and mice, along with dissatisfaction about how pest control was handled. One critical reviewer says staff kept asking residents to prep apartments for spraying but did not follow through. Another review calls out repeated problems and links them to poor living conditions. On the other hand, at least one resident describes the building as clean and mentions elevators working consistently.
caveat
2 reviews mention this
Accessibility is a real concern
At least two reviews say accessibility needs were not met.
Two reviewers focused specifically on accessibility barriers for people who are blind or visually impaired. They describe inaccessible application materials and repeated calls related to maintenance and pest removal. They also mention broader accessibility issues across common systems like elevators and laundry areas. These concerns are separate from the more common praise for staff responsiveness.
common
3 reviews mention this
Security features and building access
Residents mention controlled entry and security, with some exceptions.
One reviewer says requiring a fob to enter provides peace of mind for safety. Another describes secure, gated parking and says the elevators work reliably. A different review flags security doors and elevators as frequently broken and calls out safety concerns for elderly residents.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.