Overall Review of Francis Heights Apartments Inc
common
7 reviews mention this
Staff are caring and responsive
Residents describe staff who listen, communicate, and help during problems.
Several residents say the staff is attentive and takes residentsâ concerns seriously. Multiple reviews mention support during difficult times and staff members who are kind and compassionate. Others describe maintenance as helpful, and one resident says the community communicates promptly when something happens.
common
2 reviews mention this
Meals and food supports
The community supports residents with food programs and prepared meals.
Residents mention meals-on-wheels and other food supports, including programs they can take advantage of. Another review describes a dining room that serves a variety of menus, along with a monthly food box and meal discounts.
caveat
6 reviews mention this
Bed bugs and pests are major issues
Multiple residents report recurring pest issues, including bed bugs.
A recurring concern in the reviews is bed bugs, with residents describing the infestation as widespread or ongoing. Cockroaches, and even mice tied to trash-chute problems, are also mentioned alongside reports of limited spraying and housekeeping that residents say isnât sufficient. One resident describes directly seeing a bed bug during a visit, and another calls out both bed bugs and roaches across buildings.
caveat
5 reviews mention this
Elevator unreliability affects access
Residents describe frequent elevator breakdowns that disrupt daily movement.
Several reviews say elevators break down regularly, leaving residentsâespecially those with mobility needsâwaiting or stranded. Some residents also describe situations where an elevator problem led to emergency help, and one review says elevators were already out soon after moving in. A separate comment adds that the elevators are a frequent inconvenience for getting around the building.
caveat
2 reviews mention this
Parking can be hard to secure
Parking options are limited, and some residents wait a long time.
One resident describes having to put their name in for parking in the back and still not being able to get a spot. Another review says there is no place to park, reinforcing that parking availability may be a recurring frustration for residents.
common
2 reviews mention this
Rent is described as income-based
Residents describe pricing that depends on income and subsidy status.
At least two reviews describe the community as subsidized and tied to residentsâ income. One resident says their rent was based on what they earn, and another review notes HUD subsidization as part of how the building operates.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.