Fullerton Hills Apartments

Pros

• The service is perfect.
• The service is excellent.
• The service is fast.
• Hailey is pleasant and helpful.
• Sami was incredibly kind, welcoming, and outgoing.
• Sami was informative and helpful.
• The maintenance guy was great and very efficient, quick, and courteous.
• The apartment community has great amenities and an amazing management staff.
• Hailey is awesome, and the location is clean and nice.
• The office representative was amazing and sweet, providing a good experience.

Cons

• They warned others not to rent apartment 55 due to harassment from the resident below.
• The complex appeared negligent in providing proper living conditions, leaving residents without electricity, with animal waste, and with broken appliances.
• Maintenance took three weeks to fix issues that should have been quick.
• Roaches were everywhere and treatments were ineffective.
• Parking was overpriced and scarce, with only one guaranteed spot and difficulty obtaining a second.
• Rent was overpriced and utilities were not included.
• The pool was dirty and the bathrooms were rarely cleaned or stocked.
• Residents reported constant noise from upstairs neighbors and frequent leaf blower use, making it hard to sleep.
• Ceiling boards were loose and could fall, creating a safety hazard.

Review

Fullerton Hills appears to be a community where the warmth and responsiveness of the on-site team can make a big difference in how residents experience the property. Across dozens of remarks, several staff members consistently stand out for their helpful, friendly, and professional attitudes. Hailey is mentioned repeatedly as a major positive influence - described as pleasant, informative, and genuinely supportive when questions arise or decisions weigh on a potential move. Sami is noted as welcoming and knowledgeable during tours, while Kat is thanked for making the process smooth. Even when a resident hasn't yet moved in or isn't sure of acceptance, Hailey's presence is cited as a strong factor in choosing Fullerton Hills over other properties. Multiple reviewers emphasize how easy and straightforward the process felt, thanks in large part to the staff's communication and helpfulness.

Beyond Hailey, other teammates are highlighted for their accessibility and kindness. Katherine's warmth, humor, and easy communication are praised, and Maiah appears in at least one recent tour as friendly and helpful. Office staff in general receive compliments for their professionalism and the welcoming vibe they create - one note even saying the office rep was "amazing, sweet as ever." Several reviewers point to prompt service when work orders are submitted, with comments about staff arriving on time and handling tasks cleanly and efficiently. The consistency of positive interactions with the team helps to balance the challenges reported elsewhere in the reviews.

On the amenity and general living side, reviewers commonly describe Fullerton Hills as having great amenities and a strong sense of community. The grounds are frequently labeled as clean and well-kept, and the overall environment is described as quiet and peaceful by long-term residents. Yet there are clear caveats. A number of reviews call out the need for outdoor spaces like patios or balconies, noting that none are available at the moment despite interest. The pool area, while appreciated, receives mixed feedback: some praise improvements and general upkeep, while others rate it as not clean enough given high usage, and at least one reviewer specifically notes bathroom upkeep as an ongoing issue. Laundry facilities are acknowledged as cleaner than before, but there's still room for improvement in certain areas.

Maintenance at Fullerton Hills garners a split response. Several residents sing the praises of German, the maintenance supervisor, for his professionalism, efficiency, and ability to get repairs done quickly. He is repeatedly singled out as an outstanding member of the team. James and Steven are other names associated with solid, timely work, reinforcing the sense that when tasks are addressed, the team can perform well. On the other hand, some reviews recount longer-than-ideal turnaround times and a sense that repairs sometimes lag, with comments like "3 weeks for an issue that could have been done in 10 minutes" and concerns about ongoing problems such as roaches, nails sticking up in floors, and other unit-specific maintenance challenges. In a few accounts, maintenance delays and inconsistent upkeep are tied to staffing reductions or changes, contributing to mixed experiences.

A recurring thread in the negative feedback concerns safety, comfort, and value. A particularly stark caution appears in a "DO NOT RENT APARTMENT 55" note, which warns of ongoing harassment from a resident below - an issue some residents say is part of the reason they hesitate to commit to a lease in certain units. Noise is another frequent grievance: fellow residents using leaf blowers excessively, loud footsteps from upstairs neighbors, and other disturbances that disrupt sleep or relaxation. Some critics point to older or damaged infrastructure - outdated ceiling boards, nails protruding from floors, and inconsistent room feel (such as being promised a hardwood unit but moving in with carpet). Pests are also mentioned, including roaches in multiple units, and some residents recount experiences with roach treatments that didn't seem effective. Parking and fees also come up as pain points, with complaints about parking costs, limited guest parking, and perceived value relative to rent and other charges.

Across the board, several residents emphasize loyalty and a long-standing appreciation for the community. A long-time resident describes loving Fullerton Hills for years and praising management for responsiveness, while others who have stayed several years highlight the quiet, peaceful atmosphere and the reliability of maintenance when they do receive timely attention. Yet even among these long-term residents, there's a sense of guarded optimism: the property's strengths - friendly staff, strong amenities, and a generally calm setting - sit alongside real concerns about upkeep, noise, pests, and the nagging feeling that some issues could be addressed more promptly or transparently.

In sum, Fullerton Hills seems to offer a welcoming, service-driven experience anchored by a few standout staff members who consistently try to make every step or repair easy and satisfactory. The people-centric approach - especially the efforts of Hailey, Sami, Kat, Katherine, Maiah, German, and others - creates a strong positive impression for many residents. At the same time, there are persistent and serious concerns that color many reviews: intermittent maintenance delays, cleanliness issues in common or shared spaces, pest problems, neighbor noise, and disputes over parking, fees, and certain unit specifics. For anyone considering moving here, the property presents a compelling combination of friendly, professional staff and appealing amenities, tempered by reminders to verify specific unit conditions, potential noise-related realities, and the reliability of ongoing upkeep before making a long-term commitment.

This part of Fullerton, California offers a convenient location with easy access to pharmacies such as Walgreens and CVS, transportation options including bus stops and car rental services, reputable hospitals like St Jude Medical Center and Kaiser Permanente, diverse dining choices ranging from fast food to cafes, entertainment options at nearby theaters like AMC DINE-IN Fullerton 2, and serene parks for leisurely walks. Additionally, there are places of worship available for spiritual needs. Overall, this area provides a well-rounded environment for seniors looking for amenities and services within close proximity to their residence in Fullerton.

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• Walmart Pharmacy (3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.6 miles)

Transportation

• Metro La Mirada & Alondra Bus Stop (1.8 miles)
• Drr Toontown Station (5.5 miles)
• DLRR New Orleans Station (5.7 miles)
• Disneyland Monorail - Downtown Disney District Station (5.7 miles)
• Disneyland Monorail (5.7 miles)
• Drr Tomorrowland Station (5.7 miles)
• Hertz Rent A Car (6.5 miles)

Physicians

• St Jude Medical Center (2.3 miles)
• Kaiser Permanente, Euclid & Romneya (2.7 miles)
• St Jude's Heritage Medical Center (4.8 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (7 miles)

Restaurants

• Olde Ship (2.4 miles)
• Porto's Bakery & Cafe (2.8 miles)
• Portillo's Hot Dogs (2.9 miles)
• Chick-Fil-A (2.9 miles)
• In-N-Out Burger (2.9 miles)
• Chick-Fil-A (3 miles)
• McDonald's (3.3 miles)

Theaters

• AMC DINE-IN Fullerton 2 (3.1 miles)
• AMC Norwalk 2 (6.4 miles)

Hospitals

• Anaheim Regional Medical Center (3.1 miles)
• Ahmc Whittier Hospital Medical Center (5.1 miles)
• Department of State Hospitals (6.3 miles)

Parks

• La Bonita Park (3.7 miles)
• Willow Park (4.5 miles)
• Craig Regional Park (4.7 miles)
• Central Park / La Palma Recreation & Community Services (4.8 miles)
• Shadow Park Hoa (5.6 miles)
• Cerritos Regional County Park (5.9 miles)
• Faylane Park (6.3 miles)

Places of Worship

• Chinese Baptist Church (4.8 miles)

Cafes

• Anaheim Packing District (4.8 miles)
• Mother's Kitchen (5.3 miles)
• Starbucks (5.4 miles)
• New Orleans Square (5.7 miles)
• Jolly Holiday Bakery Cafe (5.7 miles)
• Starbucks (5.8 miles)
• La Brea Bakery Express (5.8 miles)