Broadway Terrace Apartments in Phoenix, AZ

Pros

• Ms. Brandy is awesome and helpful.
• The maintenance staff is quick to address issues and everything works well.
• The complex provides a good environment and nice on-site resources for residents.
• The staff is the best in the business.
• The manager is very nice.
• The place is wonderful, modern, clean, and well maintained.
• The renovations have made the entrance and apartments look amazing.
• The building is very clean and well managed with friendly staff.

Cons

• They couldn't get anyone to pick up or return their calls despite months of trying.
• They found the property inaccessible and the visit a complete waste of time because the doors were locked and staff wouldn't answer.
• They feel hopeless and helpless due to a lack of information about affordable housing options.
• They claim the staff lied about them and unfairly accused them, describing the place as wicked and evil.
• They were told to move out within 24 hours, which they perceived as cruel given their health issues.
• They describe the environment as prison-like, with locked doors, restricted entry, and staff who ignored them.

Review

Broadway Terrace Apartments in Phoenix is best suited for independent seniors who want an affordable, activity-rich living option with built-in services and strong transit access. The community clearly serves residents 62 and older who can manage daily routines without extensive on-site care, value social programming, and appreciate a modern, well-kept environment. Those who want a low-maintenance, self-directed lifestyle - complete with on-site amenities, scheduled maintenance, and convenience - will find Broadway Terrace a practical fit. For households that rely on regular caregiver support, medical supervision, or highly responsive front-desk communication, this may feel more like a fit-and-forget option than a hands-on care solution.

Yet, certain realities make alternatives worth considering. Prospective residents who require dependable, proactive front-desk accessibility and easy guest access may find the experience uneven; several accounts describe difficulties reaching staff or entering the building, sometimes with doors locked or staff slow to respond. Individuals who prize clear, predictable communication and a consistently welcoming first impression should compare other options. Families seeking a transparent, nonconfrontational management style or a strongly protective approach to resident rights may prefer communities with a longer track record of crisis-ready responsiveness and more straightforward grievance handling.

The strongest positives lie in the tangible, resident-centered infrastructure. Renovations completed within the last few years have produced a clean, modern atmosphere that supports a lively, engaged senior crowd. On-site resources - such as multiple TV areas, a work-out space, a well-equipped community kitchen, a dog park, game rooms, an on-site salon, and even resource-like conveniences such as vegetable deliveries - create a genuine sense of community and purpose. Parking and security are reinforced by visible cameras throughout the property, and the complex participates in HUD programs that can help reduce rent for eligible residents. For many, the combination of a pleasant physical setting, regular maintenance responsiveness, and proximity to transit lines and nearby shopping makes daily life smoother and more affordable.

That blend, however, is tempered by real-world friction. Some residents report persistent communication gaps, including difficulty pinging the right staff member and inconsistent access to the leasing office. The experience of a few tenants suggests a culture where privacy can feel secondary to routine inspections and maintenance procedures, sometimes creating a sense of intrusion. Added to this are anecdotes - though not universal - that describe tense interactions with management or experiences that hint at a hostile or overly aggressive tone in disputes. While these stories are not universal, they are significant enough to warrant caution from families prioritizing a consistently calm, respectful, resident-rights environment. There is also a legitimate concern around guest parking and building access for non-residents, which can complicate visits and social plans.

In weighing the pros and cons, Broadway Terrace delivers meaningful value for independent seniors who want a vibrant, amenity-rich home with affordable rent through HUD programs and strong transit access. The on-site amenities, the visible care in common spaces, and the steady maintenance responsiveness create a livable, engaging base. The drawbacks - communication gaps, occasional access friction, privacy-through-inspection tensions, and the potential for uneven staff responsiveness - are meaningful enough to offset the appeal for residents who require hands-on support, a highly predictable front-desk experience, or an unquestioned culture of resident rights. Families should test-drive the community: visit at different times, meet current residents, ask about front-desk routines, confirm appointment ease, and verify current subsidy eligibility and how quickly rental adjustments occur when needed.

Bottom line: Broadway Terrace is a pragmatic, value-driven choice for independent seniors who value community life, updated interiors, and cost-effective housing, provided there is a tolerance for occasional operational bumps. Those who place a premium on consistently exceptional customer service, transparent grievance handling, aggressive protection of privacy, or ready access to staff at all hours may want to explore other options first. Prospective residents should go in prepared with targeted questions about access, visitor policies, and how management handles complaints, and should corroborate any positive staff experiences with multiple residents to form a complete picture.

This part of Phoenix, Arizona, offers a convenient and accessible location with various amenities nearby. There are several pharmacies within a short distance, as well as a variety of restaurants and cafes for dining options. In terms of healthcare services, there are reputable physicians and hospitals in the vicinity, providing quality medical care. Those looking to practice their faith can find places of worship in the area. Additionally, there are parks for outdoor recreation and relaxation, along with a theater for entertainment. Overall, this neighborhood presents a well-rounded living environment suitable for seniors seeking convenience, healthcare access, and recreational opportunities.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• In-N-Out Burger (1.4 miles)
• Don Ruben's Mexican Restaurant (2 miles)
• Valle Luna (2.7 miles)
• McDonald's (2.8 miles)
• Manuel's Mexican Food (3.1 miles)
• Whataburger (3.1 miles)
• Sonic Drive-In (3.3 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.9 miles)
• Dutch Bros Coffee (4.4 miles)
• Starbucks (4.6 miles)

Physicians

• Northwest Clinic For Children (1.7 miles)
• West Valley Ear Nose & Throat (2.5 miles)
• Banner Thunderbird Surgery Center (3.5 miles)
• The CORE Institute - North Phoenix (3.5 miles)
• Arizona Center for Hematology and Oncology (3.7 miles)
• AOC: Arizona Otolaryngology Consultants (3.7 miles)
• ABC Children's Eye Specialists (3.8 miles)

Places of Worship

• Pure Heart Christian Fellowship (2.1 miles)
• Open Door Fellowship Church (3.3 miles)

Parks

• Conocido Park (2.1 miles)
• Moon Valley Park (2.8 miles)
• Royal Palm Park (3.3 miles)
• Phoenix Mountain Preserve (4.4 miles)
• Granada Park (5 miles)
• Foothills Park (5.1 miles)

Theaters

• AMC Deer Valley 30 (4.4 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (5 miles)
• Abrazo Central Campus (5.5 miles)