Broadway Terrace Apartments

Pros

• Ms Brandy is AWESOME and very helpful.
• The maintenance staff are quick to respond and keep things in good order.
• The property is described as a nice, modern, clean, and well-maintained place.
• Residents say the environment is friendly and the office personnel are amiable.
• The grounds are neat and include appealing amenities like a library, crafting room, and a community kitchen.
• The community features popular amenities such as a dog park, barbecue area, and social spaces.
• Many residents have lived there for years and speak highly of the renovations and ongoing improvements.

Cons

• The reviewer found the staff on the phone to be very rude and would never stay there for that reason alone.
• The reviewer claimed the manager and staff lied and engaged in false witnessing to get them evicted.
• They said they were pressured to move out within 24 hours despite health concerns.
• The reviewer described the building as locked down, like a prison, with doors locked and no easy way to enter or get information.
• They criticized the frequent inspections as intrusive and said privacy ceased to exist, with no compassion for residents' health issues.
• The reviewer alleged religious discrimination, claiming Christians were being targeted or treated unfairly.
• They stated they were kicked out in a situation driven by lies from tenants and the management.

Review

Broadway Terrace, a senior and affordable housing community that has shown up in a wide range of resident experiences, comes across in the jumble of reviews as both a welcoming, improvement-minded place and a property where communication and access can falter. On one hand, many residents praise the building's modern upgrades, robust on-site resources, and a strong sense of community. On the other hand, a handful of stories center on difficulty getting information, doors that feel locked to visitors, and occasional clashes over privacy and management style. Taken together, the voices paint a complex picture of a place that works beautifully for some and feels unresponsive or stressful for others.

One of the most urgent threads in the comments is a plain-told struggle to get status updates and to reach someone who can help. A family member explains that their aunt was placed "on their list back in November," and they have been left with unanswered voicemails since January, despite repeated attempts to check on the status. A visit to the property ended with doors that would not open and nobody available to talk, turning what should have been a hopeful process into a fruitless, time-consuming effort. This experience underscores a pattern some prospective residents notice: when you need information or a hand with understanding eligibility, the response can be slow or elusive, making what should be an manageable transition feel like an obstacle course.

In another thread, a mother named Alice, who is navigating a housing crisis while pregnant and supporting two other children, reaches out with a heart-rending plea for any pointers to income-based, low-income, or government housing options. She describes herself as a single mother doing her best to start anew, currently staying with a friend who is moving away soon, and working at Amazon. She emphasizes transportation challenges and the need for affordable housing options to stabilize her family's future. Her appeal is not just about a single apartment; it's a call for information that could unlock an opportunity for her family to regain stability and continue working toward her goals. The composite image from her message is one of urgency, resilience, and the importance of having accessible, reliable pathways to housing assistance.

There is also a vivid, long-personal account that blends faith, conflict, and housing politics into a single narrative. One reviewer recounts being kicked out under a cloud of "shocking unbelievable lies" told by tenants and even the staff and manager, all tied in a charged conflict over Christian faith. The reviewer asserts that false witnessing and accusations - such as being told they smoked when they had quit for months - set off a chain of events that culminated in sudden eviction pressures, with the sense that someone in ownership may be influencing management decisions because of the reviewer's religious beliefs. The account is wrenching: 106-degree heat, a 14-day window to reclaim a deposit, and a sense that a force beyond the resident's control is pushing them out for reasons tied to their faith. This feedback is not just about a building's policies; it's about how faith, fairness, and due process are experienced in a place meant to be a home.

Amid the drama, there are consistently strong threads of appreciation for people, upgrades, and practical amenities. Several entries commend individual staff members - most notably Ms. Brandy, described as "AWESOME" and a bright spot in a difficult day. Maintenance is frequently praised for prompt, reliable service - "before you hang up the phone the maintenance man is right there on it," with multiple reviewers noting that nothing seems to be broken and that the property is well cared-for. The property's facilities are highlighted as well: a library, crafting room, a community kitchen, a game room, a dog park, and even on-site resources designed to support residents. For some, the complex feels like a place where life can still feel active and connected, with amenities that give residents meaningful ways to spend time and stay engaged.

Other reviewers focus on the social fabric - the sense that the grounds are neat and that residents form a supportive, amiable community. Comments celebrate friendly residents, the impression that the staff is the "best in the business," and the belief that the environment is "great" and "well maintained." There are reports of renovations in the recent past that transformed entrances and interiors, with some residents noting that carpet upgrades removed troublesome odors and that the overall aesthetic is now more modern and inviting. For many, this network of people and spaces creates a welcoming atmosphere that makes the building feel like a true home rather than just a place to sleep.

Yet not every experience fits the glowing portrait. A reviewer who visited during a heavy traffic period described a lack of accessible entry points: "there's no parking except for tenants, you can't get into this place, it's locked down, it's like a prison." They encountered locked doors and uninterested staff outside, concluding that they would not move there or refer others. This sentiment sits uneasily beside the many positive notices about security features and well-kept common areas, but it underscores a recurring tension: for some people, especially visitors or prospective residents, the process of gaining access to information and to the property can feel blocked or opaque.

What emerges from these diverse voices is a complex, sometimes uplifting, sometimes frustrating portrait of Broadway Terrace. The community is repeatedly described as clean, well managed, and rich with resources for seniors and other residents; it has earned recognition like the Community of Quality Award and is noted for offering 30 percent to 70 percent cost-sharing through HUD programs when eligible. At the same time, there are pointed reminders that communication gaps, access barriers, and personal experiences of discrimination or pressure can color the lived reality for some residents. The building's strengths - its upgrades, its responsive maintenance, its social and recreational opportunities - are real and tangible. The challenges - difficulty in getting timely information, issues around privacy and entry access, and the emotional toll of disputes - are also real and worthy of consideration for anyone who is evaluating whether this community could be their home.

This part of Phoenix, Arizona, offers a convenient and accessible location with various amenities nearby. There are several pharmacies within a short distance, as well as a variety of restaurants and cafes for dining options. In terms of healthcare services, there are reputable physicians and hospitals in the vicinity, providing quality medical care. Those looking to practice their faith can find places of worship in the area. Additionally, there are parks for outdoor recreation and relaxation, along with a theater for entertainment. Overall, this neighborhood presents a well-rounded living environment suitable for seniors seeking convenience, healthcare access, and recreational opportunities.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• In-N-Out Burger (1.4 miles)
• Don Ruben's Mexican Restaurant (2 miles)
• Valle Luna (2.7 miles)
• McDonald's (2.8 miles)
• Manuel's Mexican Food (3.1 miles)
• Whataburger (3.1 miles)
• Sonic Drive-In (3.3 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.9 miles)
• Dutch Bros Coffee (4.4 miles)
• Starbucks (4.6 miles)

Physicians

• Northwest Clinic For Children (1.7 miles)
• West Valley Ear Nose & Throat (2.5 miles)
• Banner Thunderbird Surgery Center (3.5 miles)
• The CORE Institute - North Phoenix (3.5 miles)
• Arizona Center for Hematology and Oncology (3.7 miles)
• AOC: Arizona Otolaryngology Consultants (3.7 miles)
• ABC Children's Eye Specialists (3.8 miles)

Places of Worship

• Pure Heart Christian Fellowship (2.1 miles)
• Open Door Fellowship Church (3.3 miles)

Parks

• Conocido Park (2.1 miles)
• Moon Valley Park (2.8 miles)
• Royal Palm Park (3.3 miles)
• Phoenix Mountain Preserve (4.4 miles)
• Granada Park (5 miles)
• Foothills Park (5.1 miles)

Theaters

• AMC Deer Valley 30 (4.4 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (5 miles)
• Abrazo Central Campus (5.5 miles)