Home Instead - Peoria, AZ

Pros

• Nancy, the occupational therapist, made a big difference with energy, caring, and kindness.
• Nancy R is fantastic.
• Nancy has been an exceptional occupational therapist during a difficult time, helping a patient get home.
• The home health care personnel, including June, Todd, Nancy, and Manilyn, are loving, caring, and very professional.
• The dedicated staff, including the nurse and physical therapists, are very caring individuals.
• Nancy has done a wonderful job with Maggie's occupational therapy, improving Maggie's confidence in the kitchen and daily activities.
• Nancy R has helped the mom after a bad fall, developing new strategies to keep her environment safe and minimize future falls.
• The home health team sent a nurse to the mom's house, which was greatly appreciated.

Cons

• They start off giving promises and saying they care, but over time have nurses who falsify records and lie to doctors and other agencies.
• They are not good with communication.
• They claim to truly care and would never abandon a patient, yet a patient is dropped by them and not notified for days, based on lies.

Review

The collection of experiences paints a vivid picture of a home health care team that many patients count on for both rehabilitation and daily support. Across several reflections, the same core impression emerges: a group of dedicated professionals who bring energy, warmth, and practical help into patients' homes, making rehab feel approachable and even enjoyable. The overall tone is one of gratitude and relief, with families noting tangible improvements in independence and function after surgery, injury, or illness. The recurring names - Nancy, Todd, Luke, June, and Manilyn - appear as a reliable, capable core that many reviewers associate with high-quality, compassionate care that extends beyond strictly clinical tasks to include encouragement, education, and reassurance.

A standout thread in the narratives centers on Nancy, an occupational therapist whose approach is described as energetic, caring, and kind. Reviewers repeatedly credit Nancy with meaningful improvements, from helping patients navigate life after major surgery (notably knee procedures) to teaching practical strategies that continue to benefit them long after the hands-on sessions have ended. One reviewer even notes continuing to apply the techniques and tips Nancy taught, underscoring the lasting impact of her guidance. The sentiment is echoed by others who call Nancy R fantastic and indispensable, illustrating how a strong therapeutic relationship can boost confidence and enable a smoother transition from hospital to home.

Several reviews highlight Nancy's role in getting patients safely home and into a routine they can manage. In particularly challenging times, patients describe Nancy as "the very best" at facilitating a move back toward independence and home life, praising not only her professional skill but also her demeanor - calm, direct, and patient. Her work is framed as more than treatment; it includes planning and problem-solving that align with the patient's goals, such as returning home and regaining daily activities. The emphasis on an organized, patient-centered approach suggests a model of care where occupational therapy supports both safety at home and practical execution of everyday tasks.

The team is consistently described as a blessing to families, especially in cases involving serious injuries or complex medical needs. One reviewer notes that the household benefited from the presence of June, Todd, Nancy, and Manilyn, who combined professional skill with genuine care. The family expresses gratitude for the learning that occurred through their interactions - information, strategies, and hands-on guidance that helped their loved one progress. This narrative frames home health care as a collaborative journey in which clinicians empower families to participate in rehabilitation, observe progress, and understand how to support ongoing improvements at home.

Beyond Nancy's OT work, reviewers acknowledge the broader dedication of the nursing and physical therapy staff. Phrases like "dedicated staff" and "very caring" populate the testimonials, painting a picture of a cohesive team that approaches each patient with respect and a willingness to go the extra mile. The positive notes frequently connect personal warmth with clinical competence, suggesting that the team's bedside manner complements their technical skill in ways that reassure patients and families during vulnerable times.

The impact on specific family members is particularly touching. One review describes Nancy helping an aunt or mother regain confidence in daily tasks - especially kitchen activities - while another notes that Nancy helped an elderly mom recover from a fall with safety-focused strategies to reduce future risk. In these accounts, Maggie's confidence in daily activities improves, illustrating how occupational therapy translates into meaningful, observable gains in quality of life. The recurring theme is that targeted, patient-centered OT can restore autonomy and reduce anxiety about everyday tasks.

A critical perspective, though, introduces a stark contrast to the otherwise uniformly glowing feedback. At least one reviewer raises serious concerns about administrative and clinical practices, alleging that some nurses falsify records and fail to communicate effectively with doctors and agencies. The complaint emphasizes a breakdown in trust and transparency, alleging that promises of care and ongoing support do not always align with the reality experienced by patients, including episodes where a patient felt abandoned or not promptly notified. This perspective serves as a cautionary note about the importance of accurate documentation, clear communication, and consistent follow-through in home health programs.

Despite the concerns raised by one reviewer, another account affirms the value of the service. A patient describes being grateful when a nurse was sent to their homebound mother during a period of sickness and dehydration, underscoring the essential role of prompt in-home support in such circumstances. Taken together, the reviews suggest that for many families, the agency consistently delivers compassionate, skilled care that fosters independence, safety, and progress, while also highlighting the need for ongoing attention to communication, record-keeping, and transparency to maintain trust across all cases.

Overall, the narratives depict a home health care experience marked by warmth, effectiveness, and a patient-centered ethos. The team - centered on Nancy, supported by Todd, Luke, June, and Manilyn - emerges as a dependable force for rehabilitation and daily living support. For many families, the result is improved mobility, greater safety at home, more confidence in performing everyday activities, and a sense of relief that their loved ones are in capable hands. The blend of professional competence and genuine care forms the core impression: a service that, for many, makes recovery feel not only possible but also more human and hopeful.

This part of Phoenix, Arizona offers a convenient and diverse range of amenities for senior living. From popular fast-food chains like In-N-Out Burger and Starbucks to local Mexican restaurants and cafes, there are plenty of dining options nearby. Several pharmacies are also within a short driving distance, including Walgreens, CVS Pharmacy, and Walmart Pharmacy. For medical needs, there are various physicians' offices and hospitals nearby, such as Northwest Clinic For Children and Abrazo Central Campus. Those seeking spiritual fulfillment can find solace in the nearby places of worship like Pure Heart Christian Fellowship and Open Door Fellowship Church. Parks such as Conocido Park and Phoenix Mountain Preserve provide opportunities for outdoor recreation and relaxation. Additionally, the proximity to AMC Deer Valley 30 theater offers entertainment options for leisurely evenings. Overall, this area in Phoenix offers a mix of convenience, community resources, and recreational opportunities for seniors looking to settle down in a vibrant neighborhood.

Restaurants

• In-N-Out Burger (1 miles)
• Don Ruben's Mexican Restaurant (1.9 miles)
• Valle Luna (3.1 miles)
• McDonald's (3.1 miles)
• Sonic Drive-In (3.2 miles)
• Manuel's Mexican Food (3.4 miles)
• Whataburger (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (2.8 miles)
• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.5 miles)
• Dutch Bros Coffee (4.7 miles)

Physicians

• Northwest Clinic For Children (2.1 miles)
• West Valley Ear Nose & Throat (2.8 miles)
• Banner Thunderbird Surgery Center (3.6 miles)
• Arizona Center for Hematology and Oncology (3.8 miles)
• AOC: Arizona Otolaryngology Consultants (3.8 miles)
• The CORE Institute - North Phoenix (3.9 miles)
• ABC Children's Eye Specialists (4.1 miles)

Places of Worship

• Pure Heart Christian Fellowship (2.3 miles)
• Open Door Fellowship Church (2.9 miles)

Parks

• Conocido Park (2.5 miles)
• Moon Valley Park (3 miles)
• Royal Palm Park (3 miles)
• Phoenix Mountain Preserve (4.2 miles)
• Granada Park (4.6 miles)
• Foothills Park (5.4 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (4.6 miles)
• Abrazo Central Campus (5.1 miles)

Theaters

• AMC Deer Valley 30 (4.8 miles)