Pineview Manor Apartments

Pros

• It is an excellent place to live.
• The reviewer describes the place as excellent.

Cons

• They have lost contact with their mother for many months.
• They are frustrated that the manager cannot check on the mother's status due to privacy rights.
• Four months later, they still do not know whether the mother is alive or has passed away.
• They rated the experience 1 star for rudeness.
• They feel the privacy policy prevents obtaining basic information about a resident.

Review

The collection of lines begins with a strikingly positive note that feels almost like a shout of approval: "Excellent place to live. live here! excellent!!" The phrasing is simple, almost rhythmic, and it frames the location as a place one would be proud to call home. The enthusiasm is clear, and the repetition of "excellent" underscores a sense of satisfaction and pride in the living environment. It's the kind of opening that makes the reader curious about what makes this place stand out, inviting a deeper look beyond the initial praise.

Yet behind that upbeat veneer lies a deeply personal concern. The reviewer introduces a family connection that immediately shifts the focus from the property itself to the people who inhabit it: "I have or had a mom that is 73 years old who lives here." The ambiguity of "have or had" suggests uncertainty about the mother's current status, and her age adds a layer of vulnerability to the situation. The reviewer reveals that contact with the mother has been lost for many months, which immediately paints a picture of worry, isolation, and possible fear about the mother's wellbeing.

To address this worry, the reviewer reaches out to the building's management with a straightforward request: to check on the mother and confirm whether she is still alive. This moment highlights a practical dilemma that many families face in similar settings - the desire to ensure a loved one's safety while balancing privacy. The manager's response - citing privacy rights as a barrier to sharing or acting on the information - frames the core conflict: the need for care and the obligation to protect personal information are in tension.

Four months pass, and the emotional impact of that unresolved situation becomes central. The reviewer states plainly that they still don't know whether their mother has passed away, emphasizing that the lack of information is not merely inconvenient but personally agonizing. The passage conveys a steady accumulation of anxiety and helplessness, turning what began as a hopeful inquiry into a long, lingering question mark that hangs over the reviewer's thoughts and daily life.

The reader is then confronted with a stark closing note: a one-star rating attributed to "rudeness." This final gesture crystallizes the reviewer's overall experience as fractured - an initial sense of pride in the place tempered by frustration with how the situation was handled. The low rating signals a strong emotional response to the perceived lack of assistance and communication, suggesting that the empathy and care one might expect from a community meant to support residents and their families were, in this account, undermined by policy and procedure.

Taken together, the account paints a nuanced picture of a living community reputed to be excellent, yet one that reveals a troubling gap between the lived, personal reality of residents and the administrative barriers that can hinder family members from obtaining timely reassurance about a loved one's welfare. The narrative captures a paradox: a place that feels outstanding on the surface can still leave families feeling neglected or blocked when urgent personal concerns arise. The reviewer's experience points to a broader tension between privacy protections and the human need for connection, especially when someone is aging, potentially vulnerable, and living under the same roof as the concern itself.

In this portrait, the praise for the environment stands in deliberate contrast with the frustration over communication and access to information. The reviewer's story underscores how critical it is for families to navigate the delicate balance between safeguarding personal privacy and ensuring the safety and well-being of residents. It also highlights the emotional weight carried by those who are left waiting for news about loved ones, even as the place they inhabit is described as excellent. The ultimate takeaway is a complex, multi-layered impression: a community that can be wonderful in its amenities and culture, yet simultaneously fall short in delivering timely, compassionate updates when a family member's welfare is in question.

This area of Payson, Arizona offers a variety of amenities and services that cater to senior living. With several restaurants within walking distance such as Aliberdos Mexican Food and W & Z Asian Bistro, seniors can enjoy convenient dining options. There are also multiple cafes including Starbucks and Ayothaya Thai Cafe for a relaxed atmosphere to socialize or enjoy a cup of coffee. Nearby physicians like Payson Dermatology and Arizona Heart Institute provide easy access to healthcare services. The parks in the area, such as Horton Creek Trail and Rumsey Park, offer opportunities for outdoor recreation and relaxation. Additionally, there are places of worship including St Philip's Catholic Church and First Baptist Church for spiritual support and community involvement. Pharmacies like Bashas' Pharmacy and Walgreens are conveniently located for medication needs. Overall, this part of Payson provides a comfortable and accessible environment for seniors looking to reside in the area.

Restaurants

• Jimmy John's (0.1 miles)
• Aliberdos Mexican Food (0.1 miles)
• By the Bucket (0.1 miles)
• W & Z Asian Bistro (0.1 miles)
• Pasta G's (0.1 miles)
• Jack In The Box (0.2 miles)
• Burger King (0.2 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (0.2 miles)
• Ayothaya Thai Cafe (0.3 miles)
• Starbucks (0.3 miles)
• Common Grounds (0.4 miles)
• Dutch Bros Coffee (0.4 miles)
• Beeline Cafe (0.7 miles)

Physicians

• Payson Dermatology (0.2 miles)
• Charles Beier, DDS (0.3 miles)
• Arizona Heart Institute (0.4 miles)
• North Country HealthCare (0.4 miles)
• Banner Health (0.4 miles)
• Alpine Country Urologic Assoc (0.5 miles)
• Valley Radiation Oncology (0.5 miles)

Parks

• Horton Creek Trail (0.3 miles)
• Payson Parks & Rec (0.5 miles)
• Payson Dog Park (0.9 miles)
• Rumsey Park (1 miles)
• Rumsey Park (1 miles)
• Green Valley Park (1.5 miles)

Places of Worship

• Bridge To Spiritual Freedom (0.3 miles)
• Iglesia Evangélica Libre Poder En Cristo (0.3 miles)
• Mount Cross Lutheran Church-ELCA (0.3 miles)
• St Philip's Catholic Church (0.4 miles)
• Payson United Methodist Church (0.7 miles)
• First Baptist Church (0.8 miles)
• Rim Valley Church of God (0.9 miles)

Pharmacies

• Bashas' Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• Payson Apothecary Pharmacy (0.7 miles)
• Qol Meds (1.1 miles)
• Genoa Healthcare (1.1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Mogollon Taxidermy (1.4 miles)
• Payson Airport (PAN) (1.7 miles)

Theaters

• Sawmill Crossing and Theatres (0.7 miles)

Hospitals

• Da Vita Payson Dialysis Center (1.1 miles)
• Arizona Care Hospice (1.2 miles)