Maryland West Apartments

Pros

• Grecia is hardworking, kind, and handles issues effectively and efficiently.
• The front office staff provide excellent customer service, and maintenance issues are resolved quickly.
• The apartment is well-kept in a great neighborhood and offers excellent value.
• Blanca is accommodating, friendly, and easy to talk to, and she promptly resolves tenant needs.
• The property is clean and green, with on-site maintenance and utilities that are easy to use.
• Residents praise the on-site maintenance and landscaping for keeping the property looking beautiful.
• The complex has wonderful neighbors, a safe environment, and feels like home.
• Moving there is described as a blessing and an amazing experience.

Cons

• The apartments are bad, with roaches and other pests, and the rent is very expensive.
• There are cockroaches in the units.
• Water costs more than electricity due to no metering.
• The A/C frequently doesn't work, and repairs are delayed in extreme heat.
• Maintenance enters without notice, violating residents' privacy.
• Repairs are often delayed for months with inconsistent timelines.
• They do not refund a promised free month and still charge tenants.
• Security is poor, with outsiders entering vacant units and causing issues.

Review

The collective feedback about Maryland West Apartments reads like a study in contrasts, with a core of serious maintenance and safety concerns threaded through by hopeful testimonials about attentive staff and some genuinely positive living experiences. A recurring thread among many reviewers is a dramatic disruption caused by a sewage problem that flooded a unit shortly after move-in. In one account, the sewage line burst within four days of moving in, triggering a flood and an ongoing battle to fix the problem. Despite multiple plumber visits and a professional determination that the issue was a sewage line problem rather than a simple clog, repairs stretched on for weeks. The management's handling of the situation appeared inconsistent: frequent assurances of start dates for repairs, a lingering delay, and even a suggested relocation to another unit. Complicating matters, the tenant reported a privacy violation when maintenance men entered the apartment without notice for non-emergency work while the tenant was at work, raising concerns about privacy rights and proper procedure during non-emergency repairs.

Amid these challenges, some residents singled out individual staff members for praise, highlighting the human side of property management. One reviewer specifically commended Grecia for her hard work, kindness, and effective handling of issues, stating a sense of comfort and a resolve to stay because of the level of service she provides. The sentiment echoed across other positive notes that emphasize personal, accessible service as a key strength of the community. In several entries, the people in the front office - often named Blanca - were portrayed as the face of responsive, friendly service. These residents described Blanca and other office staff as on-site, approachable, and willing to go the extra mile, suggesting that a strong, customer-centered team exists within the leasing office.

Parallel to the praise for responsive staff are a series of harsh assessments about the lived reality inside many units. A number of reviews paint a different picture: persistent pest problems, including cockroaches and bedbugs, along with dusty interiors attributed to uncleaned air ducts. Rent costs and the lack of a metered water bill were flagged as major concerns, with critics arguing that water charges could be unpredictable and high even without a clear meter. The climate of the complaints extends beyond pests and cost to broader quality-of-life issues, such as unreliable appliances and aging infrastructure. Several tenants describe units that never quite meet expectations, with problems like nonfunctional air conditioning during peak summer periods, which in extreme cases were described as lasting for days in 115-degree heat. The recurring refrain is that basic comfort and reliability are not consistently delivered, making the living experience feel unstable and frustrating.

A subset of reviews amplifies concerns about how maintenance and repairs are managed over time. Some longtime residents claim a decline in service quality over the years, noting that what used to be well-maintained properties have since deteriorated. Issues like the AC failing in the heat of summer, continued air-conditioning problems, and the sense that management may not always provide timely or effective solutions contribute to a narrative of inconsistency. In several accounts, residents recount the frustration of not receiving prompt solutions or any meaningful compensation, with some describing experiences as unhelpful or evasive. A particularly striking point is the allegation that even when a problem is identified or a city or external agency gets involved, tenants feel they are still billed or charged for the period during which the problem persisted, generating a sense of being charged for withheld or incomplete service.

Yet not all is bleak. There are several positive notes about living at Maryland West in certain contexts. A few residents describe well-kept properties, a great neighborhood, and excellent value when things work correctly. One reviewer highlights the quality of the surroundings, noting it as well-kept and in a desirable area, with a manager on-site contributing to a sense of stability and reliability. For some tenants, the on-site amenities - like on-site maintenance and laundry facilities - paired with a supportive office team created a welcoming environment, and a few readers emphasize that utilities are included or easily accessible, which enhances monthly budgeting and convenience. These voices underscore that when management is proactive and personable, residents can have a comfortable, satisfying experience and appreciation for the sense of home the community can provide.

Within this mosaic of experiences, the most compelling takeaway is the variability in residents' experiences. For some, the presence of compassionate, responsive staff - particularly individuals like Grecia and Blanca - transforms daily life into something manageable and pleasant, fostering a sense of trust and willingness to stay long-term. For others, ongoing problems with sewage repairs, pests, poor indoor air quality, and escalating costs create a consistently stressful living situation. The stories reflect a housing community that can be both a place of refuge and a source of significant frustration, depending on the unit, the timing of repairs, and the degree of attentiveness and accountability shown by the management team.

In sum, Maryland West Apartments emerges as a complex, multifaceted community. Positive experiences are closely tied to particular staff members who demonstrate empathy, promptness, and a customer-first attitude, helping residents feel heard and valued. Negative experiences cluster around maintenance delays, privacy concerns, pests, aging infrastructure, and cost concerns, painting a picture of inconsistent performance that can undermine comfort and trust. The strongest message across the collection is the importance of reliable, respectful, and transparent service - from the first point of contact with the leasing office through every repair and communication about repairs - to create a living environment that genuinely supports residents' well-being and peace of mind.

Pharmacies

• Arizona Organix (1 miles)
• Walgreens (1.5 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.8 miles)
• Walgreens (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)

Physicians

• Bethany Women’s Healthcare (1.2 miles)
• Phoenix Skin Medical Surgical Group (5 miles)
• Banner Thunderbird Surgery Center (5.4 miles)
• Dignity Health Peppertree Family Medicine (5.5 miles)
• Cigna Healthcare of Arizona (5.6 miles)
• Arizona Center for Hematology and Oncology (5.6 miles)
• AOC: Arizona Otolaryngology Consultants (5.6 miles)

Restaurants

• Golden Corral (2 miles)
• Great Wall Cuisine (2.1 miles)
• Lenny's Burger (2.4 miles)
• McDonald's (2.8 miles)
• McDonald's (2.9 miles)
• Chick-Fil-A (3.3 miles)
• Sonic Drive-In (3.4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.9 miles)
• Starbucks (3.8 miles)
• Starbucks (4.4 miles)
• Lux Central (5.2 miles)
• Dark Hall Coffee (5.3 miles)
• Dutch Bros Coffee (6.2 miles)

Parks

• O'Neal Park (2.7 miles)
• Granada Park (3.1 miles)
• Royal Palm Park (4.2 miles)
• Pioneer Community Park (5 miles)
• Pioneer Community Park Off-Leash Dog Park (5 miles)
• Grand Canal Linear Park (5.1 miles)
• Encanto Park (5.7 miles)

Hospitals

• Abrazo Central Campus (3.2 miles)
• Surgical Specialty Hospital Of Arizona (3.3 miles)
• St Josephs Neurological ICU (5.6 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (5.7 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (5.7 miles)

Places of Worship

• Open Door Fellowship Church (3.7 miles)
• First United Methodist Church of Phoenix (4.9 miles)
• Church of Jesus Christ of Latter Day Saints (5.2 miles)
• Pure Heart Christian Fellowship (5.6 miles)

Transportation

• Thomas/Central Ave METRO (6 miles)

Theaters

• AMC Westgate 20 (6.1 miles)