Weston County Health Services I
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1124 Washington Boulevard, Newcastle, WY 82701
For more information about senior living options: (844) 490-3973
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The PA was very nice. The nursing staff and therapy staff were top notch and attentive to needs. They went above and beyond. They provided such fine service from the emergency room through admission. This place and the people who work here are amazing. The nurses in the hospital were amazing. Everyone from registration to the tech was professional. Mary and Polly went the extra mile. They would definitely recommend the hospital and its staff to others.
They walked out with a bill and did not receive the help they went there for. They went in for help with anxiety but were offered only Benadryl. They requested a refillable nausea medication but were given only a partial, nonrefillable prescription. The MA was perceived as unenthusiastic. They felt gaslit and that care was refused. They were told to get a PCP after Dr. Bybee was let go. The doctor reportedly napped while they waited over two hours for their infant son's blood work. There were involuntary holds.The collection of experiences at this Newcastle area hospital and clinic paints a picture of a facility that elicits a wide range of responses. On one end, there are patients who feel the care was compassionate, thorough, and attentive, sometimes going above and beyond in moments of family crisis. On the other end, there are numerous accounts of dissatisfaction with medical care, communication gaps, and billing issues that left people feeling overlooked or dismissed. Taken together, the reviews reveal a place where strong, caring personnel exist alongside moments of perceived neglect and administrative frustration.
Several patients highlight genuinely positive interactions that give them reassurance in difficult moments. One reviewer described an emergency situation in their family where staff went beyond expectations, with compliments to the doctors and "many caregivers" who helped calm nerves and explained each step of the process. Another account praises a physician in the clinic, Dr. Bybee, for advocacy and supportive care for a child who later required hospital treatment; the hospital nurses were also commended for being kind during an IV experience, turning a scary moment into something more manageable for both mother and child. There are multiple notes of appreciation for individuals who made an effort to be clear and reassuring, as well as references to Mary and Polly, whom the author thanked for going the extra mile. A patient in a rural setting also described receiving "never before" fine service from the ER through admission, underscoring that even in a smaller hospital, excellent care can be delivered with professionalism and warmth. Finally, some reviewers specifically commend the nursing and therapy teams as top-notch and attentive, with one observer noting how the staff helped her navigate a stressful situation with supportive care that made a bad experience more bearable.
Yet, alongside these positives, there are persistent grievances that recur across several reviews. A number of patients report feeling rushed, dismissed, or inadequately helped when seeking care for anxiety, sheer medical fear, or other pressing concerns. One patient stated they went for anxiety support and were offered Benadryl, and another hoped for a replenishable nausea medication but received only a partial prescription. The impression of insufficient or misaligned care contrasts with the kindness of a few staff members, creating a mixed overall impression of the care environment. Some comment that the clinic's decision to direct patients toward a primary care physician after changes in staff left them feeling unsupported and adrift.
Communication and wait times also come up repeatedly as sources of frustration. Several reviewers recount long waits, including a patient who waited over two hours for a child's blood work, during which the physician reportedly took a nap without warning or acknowledgement of the delay. The experience of rotating nurses and a lack of clarity about who was directly in charge added to the sense that patients were left in limbo rather than guided through the process. There are also complaints about triage and diagnosis for a child with a rash, where the initial assessment reportedly focused on insurance status rather than the clinical concern, and the subsequent diagnosis did not reflect the true condition (hand, foot, and mouth disease) until later.
The issue of billing and insurance looms large in several accounts. One reviewer explicitly claims they left with a bill but did not receive the care they sought, alleging inappropriate handling of anxiety treatment and a non-refillable prescription. Another reviewer notes that the VA coordinated with them to avoid surprise bills for a mammogram, suggesting that effective communication with outside entities can make a meaningful difference in the financial experience of care. Some patients express anger about billing that seems to overshadow clinical care, while others emphasize that, when the system works - especially in coordination with external entities - the experience can be reassuring and dependable.
Several comments center on specific staff and clinicians by name, underscoring that the experience often hinges on the individual practitioner. Dr. Franklin is described by one reviewer as appearing distracted during a visit, with the patient alleging a lack of handwashing and a perception of disinterest after a long wait. In contrast, Dr. Bybee is repeatedly mentioned with both positive and mixed notes: some praise for in-clinic advocacy and overall care in the ER pathway, while another comment touches on organizational changes that left some patients feeling unsupported after Dr. Bybee's departure. These varied anecdotes illustrate how personal interactions with clinicians can substantially shape the overall impression of the facility.
For some patients, the hospital's role in emergency and trauma situations is framed as a beacon of relief despite the challenges. A traveler trampled by a horse recounted receiving excellent care and help coordinating transportation and housing for recovery, affirming that the staff could mobilize resources in a way that extended beyond immediate medical treatment. Similarly, another patient described the staff as "amazing" during a sudden illness while traveling for business, highlighting compassionate communication and reassurance from multiple caregivers, including those managing the patient's emotional well-being. These stories emphasize that when the hospital functions at its best, it can deliver highly effective, person-centered care even in rural or out-of-area contexts.
In sum, the sentiment toward this Newcastle facility is not uniform. For some, the staff - especially certain nurses, therapists, and particular doctors - provide sterling, compassionate care that earns heartfelt gratitude. For others, the experience is clouded by long waits, perceived dismissiveness, misdiagnoses, and frustrating billing issues. The recurring themes of communication gaps, clinician availability, and coordination with external entities (like the VA) suggest targeted opportunities for improvement. Yet amid the feedback, accounts of staff going the extra mile and delivering patient-centered support indicate that, with focus and consistency, the facility has the potential to balance its strength in compassionate care with the administrative and logistical reliability patients expect.
58 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Weston County Health Services I is a skilled nursing facility located in Newcastle, WY. Our facility offers a range of amenities to ensure the comfort and well-being of our residents. We have a beauty salon where residents can enjoy various beauty services, as well as access to cable or satellite TV for entertainment purposes. Our community also operates transportation services to help residents with their mobility needs.
For those who want to stay connected, we provide a computer center and Wi-Fi/high-speed internet throughout the facility. Our dining room offers restaurant-style dining with delicious meals prepared by our staff, taking into consideration any special dietary restrictions that residents may have. There is also a kitchenette available for residents who prefer to prepare their own meals.
To promote an active lifestyle, we offer a fitness room and regularly scheduled activities such as fitness programs and resident-run activities. Planned day trips are organized for those who enjoy exploring new places.
Our facility provides 24-hour supervision and assistance with activities of daily living including bathing, dressing, and transfers. Medication management services are also offered to ensure that residents take their medications on time.
In addition to our on-site amenities, there are several nearby establishments that cater to the needs and preferences of our residents. There are two cafes, ten restaurants, one park, one pharmacy, two transportation options, twelve places of worship, one theater, and one hospital conveniently located near our facility.
At Weston County Health Services I, we strive to create a supportive and engaging environment where residents can receive the care they need while enjoying a fulfilling lifestyle.
Weston County Health Services I is located at 1124 Washington Boulevard, Newcastle, WY 82701 in Weston County, Wyoming
Weston County Health Services I on seniors.fyi includes 4 photos including images showing healthcare, computers, bedroom, brick wall, office, and more.
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