Pointe Frontier Retirement

Pros

• The staff at Pointe Frontier Retirement is described as professional, helpful, and genuinely caring for the residents.
• The facility offers a variety of activities that keep residents engaged and active.
• Many reviews highlight the adequacy and pleasantness of the apartments, which are decorated nicely with good amenities.
• Tour experiences were overwhelmingly positive, with friendly and knowledgeable staff providing valuable information.
• Residents appreciate the quality of food provided in the dining room.
• Several individuals noted that they felt welcomed and supported by both staff and fellow residents.
• The longevity of some employees at Pointe Frontier suggests a positive work environment, which contributes to resident satisfaction.
• Family members express gratitude for the attentive care their loved ones receive in times of need or transition.
• The transportation services offered are praised for being accommodating and convenient for residents’ needs.
• Overall, many reviews reflect a strong sense of community among residents and staff at Pointe Frontier Retirement.

Cons

• The front desk staff are consistently rude and make visitors feel like a nuisance when they come to see their family members.
• There is a lack of care for residents' well-being, with issues like missing personal belongings and dehydration being ignored.
• The community is described as dirty, particularly in the assisted living area, and the food quality is criticized as poor.
• Management is perceived as inexperienced, despite the friendliness of staff members.
• Experiences deteriorated after a change in leadership, leading to a significant decline in care quality.
• Some reviewers felt that independent living has become an option for anyone who can pay, leaving those needing assistance without adequate support.
• Concerns were raised about inconsistent food quality and overall cleanliness within the facility.

Review

Pointe Frontier Retirement has garnered a mix of reviews, reflecting a wide range of experiences from both residents and their families. On one hand, some residents express great satisfaction with the community, praising the professionalism and helpfulness of the staff. Many appreciate the room sizes, amenities, and social activities available. Residents note that the facility has a warm atmosphere where staff members genuinely care for the well-being of those living there. This sense of community is often highlighted as one of Pointe Frontier's strongest points, with numerous accounts detailing how residents have formed friendships and engaged in various activities like bingo and Wii bowling.

However, several reviewers voice significant concerns about aspects of care provided at Pointe Frontier, particularly in the assisted living units. Some former residents’ family members mention that despite being an older facility with commendable maintenance staff, it has experienced issues following management changes that have led to declines in service quality. Specific complaints include inadequate help for more dependent individuals who require assistance beyond what is included in independent living arrangements. The need for external private support became a common theme among dissatisfied reviewers, raising alarms about the overall level of care offered.

The cleanliness and food quality were also noted as areas needing improvement by several reviewers. There are descriptions of dirty conditions in common areas and unsatisfactory meal options, alongside calls for better management practices within the caregiving teams—despite acknowledging that many caregivers are kind-hearted and committed to their work. The contrast between positive interactions with individual staff members versus broader institutional shortcomings reflects a lack of effective leadership to ensure consistent standards across all aspects of resident care.

Many reviews sing praises for the location and facilities available at Pointe Frontier Retirement; its proximity to local resources like shopping malls is seen as particularly beneficial for residents who enjoy walking or participating in off-site outings. Tour experiences indicated high levels of enthusiasm about amenities such as large windows allowing natural light into apartments. Most tours concluded favorably with potential residents expressing confidence based on what they observed regarding employee retention—an encouraging sign about morale among staff—and the general environment.

Some families reported specific challenges faced by loved ones residing at Pointe Frontier; instances where personal belongings went missing or where medical needs were overlooked painted a troubling picture amidst otherwise favorable narratives. One review starkly cautions potential new residents against making what they describe as a "mistake" by choosing this community without thorough investigation into its capabilities to meet essential health demands.

In summary, while there are undeniably positive elements associated with Pointe Frontier Retirement—like engaging activities, friendly interactions among staff and residents alike—serious concerns emerge regarding consistency in care quality, cleanliness standards, dining options, and management’s ability to foster an environment conducive to comprehensive support for all levels of resident dependence. Families considering this retirement option would do well to weigh these mixed experiences carefully while assessing whether this community aligns with their loved ones’ needs.

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Located in Cheyenne, Wyoming, this area offers a convenient location with a variety of amenities nearby. With several physicians' offices, pharmacies, and hospitals within close proximity, residents have easy access to medical services. There are also a number of dining options ranging from casual restaurants like Olive Garden and Applebee's to more specialized cuisine at Mondellos Pizza and Mi Tierra Mexican Restaurant. For recreation, there are parks such as Lions Park and Holliday Park for outdoor activities. Places of worship like North Cheyenne Baptist Church and Ascension Lutheran Church provide spiritual support for seniors looking to continue their religious practices. Additionally, the presence of theaters like Capitol City Digital Cinemas and cafes like Panera Bread offer entertainment options within a short distance. Overall, this part of Cheyenne offers a well-rounded community for seniors considering senior living in the area.

Physicians

• Babson and Associates Primary Care (0.1 miles)
• John Hurst Babson (0.1 miles)
• Cheyenne Medical Specialists (0.2 miles)
• Health Medical Institute (0.8 miles)
• Frontier Orthopedic Service PC (0.8 miles)
• Wyoming Spine & Neurosurgery Associates (0.8 miles)
• Annalise Forsythe, DNP, FNP-BC - Cheyenne Family Medicine (0.8 miles)

Restaurants

• Honolulu Poke & Ramen (0.2 miles)
• Olive Garden (0.3 miles)
• Applebee's (0.4 miles)
• Mondellos Pizza (0.4 miles)
• Mi Tierra Mexican Restaurant (0.4 miles)
• Culver's (0.5 miles)
• Perkins Restaurant and Bakery (0.5 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Albertsons Pharmacy (1.3 miles)
• Osco Pharmacy (1.3 miles)
• North Star Pharmacy (1.6 miles)
• North Star Pharmacy & Infusion (1.6 miles)
• Genoa (1.9 miles)

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• Great Lakes Aviation (0.8 miles)
• Cheyenne Airport Authority (0.8 miles)
• Cheyenne Regional/Jerry Olson Field Airport (CYS) (1 miles)

Parks

• DRY Creek Greenway Cheyenne (0.6 miles)
• Lions Park (1.3 miles)
• Lions Park /Botanic Gardens (1.3 miles)
• Cahill Park (1.8 miles)
• Holliday Park (1.9 miles)

Hospitals

• Wyoming Spine & Neurological Associates (0.8 miles)
• Va Medical Center (1.6 miles)
• Veterans Affairs Medical Center (1.6 miles)

Places of Worship

• Element Church (0.8 miles)
• North Cheyenne Baptist Church (0.9 miles)
• Ascension Lutheran Church (0.9 miles)
• Healing Rooms of Cheyenne (1.3 miles)
• First Baptist Church (1.4 miles)
• Trinity Lutheran School (1.5 miles)
• Apostolic Church of Jesus Christ (1.7 miles)

Theaters

• Capitol City Digital Cinemas (1.2 miles)

Cafes

• Panera Bread (1.4 miles)
• Dads Donuts and The Boys Brew (1.4 miles)
• City Brew (1.9 miles)