840 Mill Street, West Salem, WI 54669
For more information about senior living options: (844) 490-3973
The staff are exceptional at what they do and go above and beyond to make seniors feel cherished and fulfilled in their day-to-day lives. They work non-stop to keep things clean, germ-free, and running smoothly. The staff's dedication and high level of care positively impact residents' daily lives.
The review contends that what used to be a well-run senior living facility has become greedily run. It notes that, despite receiving a ton of COVID relief, rents have been increased far beyond the 3% annual cost of living. It states that rents were raised by about 11% a year ago. It reports that the activity manager was pushed out last year and that other highly valuable employees are being forced to leave. It emphasizes that these employees are exceptional and go above and beyond to make seniors feel cherished and fulfilled, yet they are being forced out. It criticizes the quality of food, saying it has declined each year and is not something to write home about. It argues that, in light of rent increases, the situation is pathetic. It asserts that seniors need advocates to protect them from rapacious corporations.Mill Street Manor in West Salem is best suited for seniors who prize a caring, behind-the-scenes commitment from frontline staff and a consistently clean, orderly environment. The strongest case for this community rests with the team on the ground: caregivers who remember residents' routines, an activity program that has historically offered meaningful engagement, and a housekeeping crew that keeps common areas and rooms well maintained. When leadership remains steady, these elements translate into days that feel purposeful rather than routine. That said, the reality here is shaped by the economics of ownership, which influence pricing, staffing choices, and program continuity. Families must weigh a high-touch care culture against ongoing price changes.
Those who should consider alternatives include families with tight budgets or those who seek predictable, capped pricing and durable programming. The reviews highlight annual rent increases that outpace the cost of living, which can erode value over time. If the appeal of personalized attention cannot be sustained without a growing price tag, options with steadier pricing and less turnover in key roles may be preferable. Prospective residents who rely on stable activity programming should scrutinize whether the current leadership can maintain continuity; a displaced activity manager is a red flag for ongoing program risk.
On the upside, staff dedication stands out as the community's core strength. Front-line workers and cleaners who go above and beyond create a warm, cherished atmosphere even when budgets tighten. The sense that questions are answered promptly, and that cleanliness is prioritized, can cushion the sting of price increases. However, these positives lose traction if leadership prioritizes margin over resident experience. The most jarring tradeoff is the ongoing staffing churn - an activity manager displaced, and capable coworkers pushed to leave - suggesting that memorable programming and predictable routines may not be reliably sustained.
Equally consequential is the decline in dining quality. The meals, once acceptable, have fallen further behind, which matters for nutrition, mood, and enjoyment. When meal quality slides alongside rent climbs, the overall value proposition weakens noticeably. The pricing strategy appears to be tied to corporate ownership rather than resident advocacy, which can leave residents feeling exploited rather than supported. This combination - rising costs and diminishing amenities - creates a tension between the care on offer and the affordability reality families must face.
Prudent next steps for families include a rigorous pricing ask and a direct conversation about staff retention plans. Obtain a current price, a full history of increases, and a ceiling for future hikes. Request to meet with the administrator and program director to gauge stability and the likelihood of continued meaningful activities. Assess the dining program in detail: menu variety, portion sizes, and resident feedback channels. Compare with nearby communities that offer stable pricing, more consistent programming, and better meal quality. Consider trial stays or short-term leases to test how programming and staffing respond to real-life days.
Bottom line: Mill Street Manor offers a genuine care-centric environment that can deliver daily comfort for residents who value personal attention and cleanliness and who can tolerate price volatility. For families prioritizing predictable costs, durable programming, and consistently strong dining, alternatives should be on the short list. The decision hinges on willingness to pay for high-touch care versus the desire for price stability and long-range assurance that staff levels and programming will endure.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
La Crosse Municipal (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mill Street Manor is an exceptional board and care home located in the peaceful neighborhood of West Salem, WI. Our community is dedicated to providing quality care and assistance to seniors in a comfortable and homelike environment.
Residents at Mill Street Manor can enjoy numerous amenities that enhance their daily lives. Our dining room offers delicious meals prepared by our skilled staff, accommodating special dietary restrictions as needed. Each living space is fully furnished, ensuring residents feel right at home. Additionally, our outdoor space provides a beautiful garden for strolling and relaxation.
We understand that maintaining cleanliness and orderliness are essential, which is why we offer housekeeping services to all residents. For those considering a move to our community, we offer move-in coordination services to ease the transition.
The well-being and safety of our residents are paramount, so we provide assistance with various activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure proper care is delivered. Our staff is trained in medication management to guarantee medications are taken as prescribed.
At Mill Street Manor, we strive to create a vibrant and engaging community for our residents. We schedule daily activities designed to promote socialization, entertainment, and mental stimulation.
Convenience is another aspect we prioritize for our residents. We have transportation arrangements available for medical needs as well as doctor's appointments.
Our location in West Salem offers easy access to essential services nearby. There are four pharmacies within close proximity for quick prescription refills or other pharmaceutical needs. Additionally, there are four restaurants nearby for those seeking dining options outside of our community. In case of emergencies or medical attention, there is also a hospital conveniently located nearby.
At Mill Street Manor, we are committed to providing a supportive and enriching environment where seniors can thrive. With our exceptional amenities, personalized care services, convenient location, and engaging activities, we aim to exceed the expectations of our residents and their families every day.
Mill Street Manor is located at 840 Mill Street, West Salem, WI 54669 in La Crosse County, Wisconsin
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