840 Mill Street, West Salem, WI 54669
For more information about senior living options: (844) 490-3973
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The staff are exceptional at what they do. They go above and beyond to make seniors feel cherished and fulfilled in their day-to-day life. The team works tirelessly to keep facilities clean, germ-free, and running smoothly. Residents experience attentive care from a dedicated and caring staff. The environment reflects a strong commitment to residents' well-being and comfort.
It has shifted from a well-run organization to a greedily run corporation. It raised elderly residents' rents far above the 3% cost of living each year. It raised rents by roughly 11% in a recent year. It pushed out the activity manager last year. It is forcing other highly valuable employees to leave. The food quality has declined year after year. The overall operation feels rapacious and predatory toward seniors. There is a need for advocacy to protect seniors from rapacious corporations.What began as a well-run senior living community has, in the eyes of many residents and observers, transformed into something increasingly driven by corporate priorities rather than the care and comfort of the people it serves. The critique is blunt: a facility once praised for attentiveness, warmth, and a sense of community now appears to operate more like a profit-centered enterprise. The shift feels abrupt to those who have come to rely on consistent, compassionate service, and it leaves many residents and families questioning where the emphasis truly lies.
A central thread in the critique is financial behavior that seems to favor shareholders over residents. The facility is said to have been a recipient of substantial COVID relief funds, a one-time wartime measure intended to sustain operations and protect vulnerable populations. Yet, according to the review, those funds have not translated into tangible benefits for residents in the form of lower costs or improved services. Instead, the impression left behind is that money was redirected or repurposed in ways that did not directly address affordability or the day-to-day needs and well-being of the elderly residents.
The pricing practices are described as another flashpoint. Rent increases have consistently outpaced the general cost of living year after year, with claims that the rise has exceeded the expected 3% annual inflation. In a particularly striking note, the review mentions an increase of about 11% a year ago, a figure that would place a heavy burden on residents and their families. Such jumps in price, when paired with limited visible improvements in services, have fueled frustration and a sense that the financial model is prioritizing profit over the lived experience of residents.
Staff changes have amplified the concern. The activities program, long a lifeline for daily engagement and social connection, allegedly saw the departure of the Activity Manager. Alongside that change are reports that other highly valued employees are being pushed to leave. The implications go beyond the loss of individual staff members; they touch on the core mission of the community. The role of the Activity Manager, in particular, is described as essential for ensuring that residents feel cherished, engaged, and emotionally supported throughout each day. The removal of such leadership is perceived as a weakening of the very infrastructure that makes senior living vibrant.
Those same staff members who remain are praised in the strongest terms for their dedication and impact. The review emphasizes that many of these employees go above and beyond to create meaningful experiences for seniors, helping them feel seen, valued, and fulfilled in their day-to-day lives. They are celebrated for their hard work, their constant attention to residents' needs, and their tireless efforts to keep the environment clean, safe, and livable. The portrayal is of individuals who carry a heavy load - working non-stop to ensure that everything runs smoothly, that spaces stay germ-free, and that a sense of community endures despite mounting pressures.
Alongside the questions about governance and staffing is a growing critique of the quality of amenities, particularly the food. The review notes that the overall quality of meals has declined over time. What was already a point of contention - food that was not particularly remarkable - has degraded further year after year. In a setting where nutrition and enjoyment of meals are part of daily well-being and comfort, such declines are felt acutely by residents and their families. When combined with rising rent and reduced programming, the effect on residents' satisfaction and quality of life can be profound.
Taken together, these points form a portrait of a community where price now feels out of step with value, and where the core mission of caregiving appears challenged by corporate pressures. The residents, who depend on a reliable, compassionate environment to support their health, safety, and happiness, are left with a sense of being asked to absorb increased costs while receiving fewer of the determinants that make a living community worth its price. The narrative pushes readers to consider the responsibilities of those who manage and own senior living communities, especially in a landscape reshaped by pandemic-era funding, financial pressures, and the ethical questions that arise when care and profits collide.
Ultimately, the message is that seniors deserve guardians who will advocate on their behalf against what is described as rapacious corporate practices. The call is for transparent pricing, stable and meaningful staff support, and programs that nourish not only the body but also the sense of belonging and purpose that makes late life meaningful. The emphasis is clear: protect residents from the kinds of revenue-driven decisions that can erode trust, dignity, and the everyday experiences that matter most to them. If the critique holds true, the path forward requires stronger advocacy, clearer oversight, and a recommitment to treating elderly residents with the respect and care they rightly deserve.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
La Crosse Municipal (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mill Street Manor is an exceptional board and care home located in the peaceful neighborhood of West Salem, WI. Our community is dedicated to providing quality care and assistance to seniors in a comfortable and homelike environment.
Residents at Mill Street Manor can enjoy numerous amenities that enhance their daily lives. Our dining room offers delicious meals prepared by our skilled staff, accommodating special dietary restrictions as needed. Each living space is fully furnished, ensuring residents feel right at home. Additionally, our outdoor space provides a beautiful garden for strolling and relaxation.
We understand that maintaining cleanliness and orderliness are essential, which is why we offer housekeeping services to all residents. For those considering a move to our community, we offer move-in coordination services to ease the transition.
The well-being and safety of our residents are paramount, so we provide assistance with various activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure proper care is delivered. Our staff is trained in medication management to guarantee medications are taken as prescribed.
At Mill Street Manor, we strive to create a vibrant and engaging community for our residents. We schedule daily activities designed to promote socialization, entertainment, and mental stimulation.
Convenience is another aspect we prioritize for our residents. We have transportation arrangements available for medical needs as well as doctor's appointments.
Our location in West Salem offers easy access to essential services nearby. There are four pharmacies within close proximity for quick prescription refills or other pharmaceutical needs. Additionally, there are four restaurants nearby for those seeking dining options outside of our community. In case of emergencies or medical attention, there is also a hospital conveniently located nearby.
At Mill Street Manor, we are committed to providing a supportive and enriching environment where seniors can thrive. With our exceptional amenities, personalized care services, convenient location, and engaging activities, we aim to exceed the expectations of our residents and their families every day.
Mill Street Manor is located at 840 Mill Street, West Salem, WI 54669 in La Crosse County, Wisconsin
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