1132 Catherine Street, Waukesha, WI 53186
For more information about senior living options: (844) 490-3973
The staff are well-trained and friendly, providing quality care to patients. The place is nice. It is very clean and professional. The staff are very nice for those who need this type of treatment.
The management is horrible. The place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners care only about money to line their pockets. The facility is extremely short-staffed in both the day program and residential. The temp service they use is horrible and does not provide adequate care. They do the bare minimum. Several NS-owned residential houses had bed bugs, terrible staff, and clients who attack each other, with management not taking action. Management does nothing.What emerges from these reflections is a place that stirs strong emotions, weaving together sharp frustration about leadership and management with occasional praise for those delivering direct care. The overarching thread is a sense that the operation has deteriorated in the eyes of many who interact with it, especially when it comes to how care is organized and supported at the ground level. According to these accounts, management is described as horrible, with observers saying the place has gone downhill compared to the prior year. The impression is that the owners are primarily motivated by financial gain, and that this concern for profits shows up in decisions that affect how staff are treated and how care is delivered. On the floor, staff feel overworked, stressed, and underpaid, contributing to a work environment that many describe as unsustainable and dehumanizing for the team.
The staffing shortages extend across both the day program and residential components, with reports indicating persistent under-staffing that leaves employees stretched thin and clients underserved. The use of temporary staffing firms is cited as part of the problem, described as failing to provide adequate care and performing only the bare minimum. In these narratives, the result is a cycle where essential supports for residents and participants are not reliably available, and the strain on regular employees compounds the challenges of maintaining consistent, high-quality service. The sense conveyed is not merely about inconvenient scheduling, but about a system under structural stress that appears to compromise safety, responsiveness, and attentiveness to individual needs.
A particularly troubling thread centers on safety and facility conditions, with specific mentions of multiple residential houses owned by NS experiencing bed bugs. The combination of in-house and temp staffing issues appears to aggravate these concerns, leading to tense environments where clients may be at risk of conflicts or aggression. Accounts describe situations where clients attack each other, and management is perceived as slow to intervene or insufficiently proactive in addressing the underlying causes of these episodes. The tone in these passages is one of frustration and alarm, suggesting that immediate, decisive action from leadership has been lacking and that residents and their families are left to bear the consequences of systemic gaps.
Against the heavy chorus of criticism, other voices offer a contrasting perspective that highlights the positive, human elements of the operation. There are mentions of well-trained, friendly staff who are able to deliver quality care despite the broader organizational challenges. In these glimpses, the care providers on the front lines are praised for their competence and warmth, and their efforts are framed as essential lifelines for those who rely on the service. Observers describe the staff as being professional and diligent, capable of delivering meaningful support even when the larger structure around them falters.
The sentiment that the facility is "nice" and the environment itself is respectable, appears repeatedly in the reviews. Some texts affirm that the place feels clean, orderly, and well-kept, which stands in contrast to the more troubling critiques about management and staffing. Statements like "very clean and professional" and "very nice staff for those who need this type of treatment" suggest that, on a good day and with capable front-line personnel, the service can still meet expectations for basic quality, ambiance, and respectful care. These remarks emphasize that the experience is not universally negative and that the quality of care is very much dependent on the people who are present in the moment.
Taken together, the collection of accounts paints a mixed and conflicted portrait. On one side, there is clear dissatisfaction with leadership decisions, financial priorities, and the systemic strains that manifest as understaffing and inadequate preventive measures. Safety concerns, including bed bugs and the management of aggressive incidents, contribute to a sense of instability and mistrust in the organizational structure. On the other side, there are persistent acknowledgments of the dedication and skill of individual caregivers who manage to provide compassionate, competent care within a challenging framework. The tension between these strands - frustration at the governance and resource allocation, and appreciation for the hands-on care - defines the overall impression.
For anyone evaluating this facility, the reviews suggest you should pay close attention to both the leadership culture and the lived experiences of those receiving care as well as those delivering it. The stories imply that improvements in management accountability, staffing stability, and proactive safety measures could transform the day-to-day reality for residents and staff alike, while the core strengths of the frontline workers - competence, kindness, and professionalism - remain valuable assets that contribute positively whenever they are supported by a solid system. In the meantime, families and potential clients might proceed with caution, weighing the stark concerns about governance and safety against the reassuring, human-centered care that some reviewers have highlighted.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Next Step In Residential Services Catherine in Waukesha, WI is a board and care home that offers a comfortable and supportive environment for seniors in need of assistance with daily activities.
Our community provides a range of amenities to ensure residents feel at home and have their needs met. We have a spacious dining room where nutritious meals are served, and the entire facility is fully furnished, creating a warm and inviting atmosphere. Residents can enjoy spending time in our garden or outdoor spaces, perfect for relaxation or socializing with friends. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community.
At Next Step In Residential Services Catherine, we understand the importance of maintaining connections with healthcare providers. Our dedicated staff coordinates with healthcare professionals to ensure seamless communication and coordination of care for each resident. This includes assistance with medication management and special dietary restrictions such as diabetes diets.
Transportation arrangements are available for medical appointments, allowing residents to easily access necessary healthcare services. Additionally, there are several nearby amenities including cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals that provide convenience and opportunities for outings.
We believe in promoting an active lifestyle for our residents. Therefore, we offer scheduled daily activities to engage and stimulate individuals within our community. These activities aim to enhance physical fitness, cognitive abilities, social interaction, and overall well-being.
Next Step In Residential Services Catherine in Waukesha provides personalized care in a homely environment while prioritizing the comfort and happiness of our residents.
Next Step In Residential Services Catherine is located at 1132 Catherine Street, Waukesha, WI 53186 in Waukesha County, Wisconsin
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