1451 Cleveland Avenue, Waukesha, WI 53186
For more information about senior living options: (844) 490-3973
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The staff were incredibly sweet and accommodating, which is the only asset this place has going for it.
The facility is dated, understaffed, and in dire need of capital investment. The staff are described as useless and as having treated residents terribly. There is a persistent lack of communication between shifts and overall short-staffing. Medication handling is unreliable; medications can be lost or administered without proper authorization. Residents experience neglect, with care requests unanswered and some left with sores. The environment is dirty and dilapidated, with non-working TVs and dirty toilets. Personal belongings are stolen and not replaced or reimbursed, with management not taking responsibility. The facility is unsafe, with odors and filth, and no front-desk support to answer questions.The collection of comments about this Waukesha facility paints a contradictory yet consistently troubled picture. On the one hand, several reviewers acknowledge a human warmth that stands out in this environment, describing the staff as incredibly sweet and accommodating. That kindness is repeatedly cited as the only redeeming quality, a small oasis amid a collage of problems. Beyond that glimmer of care, however, the tone across the reviews leans heavily toward frustration and alarm, with concerns about the building's age, maintenance, and the overall management of the place.
A recurring theme is that the physical plant is dated and poorly maintained. Reviewers describe rooms that feel old, drab, and in dire need of capital investment. In some cases, essential amenities such as televisions are nonfunctional, and basic cleanliness is questioned. One negative assessment explicitly calls the facility a "hole in the ground," citing foul smells and filthy conditions. It's clear that the physical state of the building contributes to a sense of neglect and discomfort for residents, amplifying worries about whether the care being delivered is adequate or consistent.
Staffing and management are at the heart of many complaints. Several reviews describe the facility as understaffed, with shifts lacking sufficient coverage and a sense that residents' needs are not being promptly addressed. The frustration isn't only about numbers; it extends to perceived management failures. One account singles out a director, alleging a lack of accountability for staff actions and systemic issues with resourcing. There are strong accusations that medicine is given without parental consent and that doctors respond slowly, which compounds concerns about safety and quality of care.
Specific, troubling care failures are a prominent thread in the criticism. In one account, a resident's special daily medication was lost after admission, reportedly due to a lack of communication between shifts. The reviewer describes a troubling sequence in which staff could not locate the medication, leading to a month-long period where the resident's health and comfort were likely compromised, culminating in serious sores. Another reviewer details that stolen personal belongings - phones and tablets - were damaged or gone, with the facility providing a slow "runaround" rather than prompt resolution after submitting receipts. The combination of missing medications, unresponsive staff, and slow or evasive responses from the administration paints a worrisome image of resident safety and dignity being compromised.
Access and safety during the COVID period are also cited as problematic. One account notes restricted entry during the pandemic, with limited ability for family members to visit, which some interpret as hindering crucial oversight and advocacy for their loved ones. The same reviewer mentions medication concerns tied to this period and implies that the facility's communication gaps remained problematic even as families sought to ensure continuity of care. The restriction of movement, coupled with reports of inconsistent care, reinforces a perception that the facility has not maintained robust systems to protect residents when families can't be present.
Taken together, these reviews convey a stark contrast between individual acts of kindness by staff and a broader, systemic sense of neglect. The property's age, cleanliness issues, malfunctioning equipment, and the apparent prioritization of profit margins over resident well-being all contribute to a realization that the place may struggle to retain residents or attract new ones, especially given other options in the area. The sense of impending instability is palpable, with several reviewers implying that, without significant investment and organizational reform, the facility could face long-term viability challenges.
In closing, the narratives converge on a clear warning: the facility suffers from a combination of aging infrastructure, ongoing understaffing, and management challenges that together undermine resident safety and well-being. While individual staff members may be courteous and caring, the lived experience described by families is one of disheartening inconsistency, missed responsibilities, and a lack of timely accountability. For families weighing options in Waukesha, these reviews suggest approaching this particular facility with caution and recognizing that substantial improvements - especially in staffing, maintenance, and governance - would be necessary to restore confidence in the level of care provided.
105 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Virginia Health And Rehab Center in Waukesha, WI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities including a beauty salon, cable or satellite TV, a computer center, and a fully furnished accommodation. Residents can also enjoy the dining room where restaurant-style meals are served, as well as the fitness room for staying active and healthy. Other amenities include a gaming room, garden, small library, Wi-Fi/high-speed internet access, and outdoor space for relaxation.
In terms of care services, Virginia Health And Rehab Center provides 24-hour call system and supervision to ensure round-the-clock support for residents. Trained staff is available to assist with activities of daily living such as bathing, dressing, and transfers. The center also offers medication management and specialized dietary plans including diabetes diets for those with specific needs.
Residents can engage in various activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, concierge services are available to cater to individual needs.
Located in Waukesha, WI, Virginia Health And Rehab Center is conveniently situated near several amenities such as cafes, parks , pharmacies , physicians' offices , restaurants , places of worship , theaters , and hospitals . This allows residents easy access to necessary facilities while enjoying their vibrant surroundings.
Overall, Virginia Health And Rehab Center provides an inclusive assisted living experience where residents can receive personalized care in a comfortable environment while enjoying an array of amenities and engaging in enriching activities.
Virginia Health And Rehab Center is located at 1451 Cleveland Avenue, Waukesha, WI 53186 in Waukesha County, Wisconsin
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