Virginia Health Care Ctr

Pros

• Some staff members, particularly in physical and occupational therapy, are described as friendly and compassionate.
• Housekeeping staff do a reasonably good job of maintaining cleanliness in the facility.
• Nurses Adan and Bonnie, along with Ellie, the nurse manager for the memory unit, are recognized for their positive contributions to resident care.
• The social workers are noted for being kind and thoughtful in their interactions with residents and families.
• There are a few dedicated staff who genuinely care about the residents' well-being despite some negative experiences reported by family members.

Cons

• The nurses and direct care staff often lack compassion and conscientiousness expected in their profession.
• Administrator Chris appears uninvolved and dismissive of concerns raised by families.
• Chris has been frequently observed in her office rather than interacting with residents or evaluating care quality.
• A nurse (Michelle) was reported arguing with a resident, aggravating an already tense situation.
• Nurse Joe failed to understand and address the patient's request for cough medicine appropriately, showing a lack of professionalism.
• There is a perception that only a few "bad apples" among the staff can spoil the overall care experience for residents.
• The family received no follow-up communication from the corporate office after reporting their concerns over a week ago.
• The facility has recently hired staff from River Hills (Pewaukee), which has a questionable reputation in the community.

Review

The quality of care provided in nursing facilities can vary widely, and the reviews from family members of residents at a particular facility highlight both positive and negative experiences. Notably, while some staff members exhibit commendable compassion and professionalism, there are significant concerns about the overall environment and administrative oversight that cannot be overlooked. The facility itself is described as older but generally clean, thanks to diligent efforts from housekeeping staff. However, this has not been enough to alleviate the family's worries about the care their loved one is receiving.

In assessing healthcare facilities, it is crucial to consider not just individual interactions but also the culture fostered by management. The administrator of this facility, Chris, has come under scrutiny for her apparent lack of involvement with residents' daily lives and her dismissive attitude towards families expressing legitimate concerns. Despite repeated visits from family members who are eager to ensure quality care for their loved ones, Chris has yet to engage meaningfully on the unit; she often remains confined to her office or distracted by her smartphone during working hours. Such detachment raises red flags regarding how well patient needs are being monitored at this facility.

Specific incidents have further characterized the staff's approach toward resident care as concerning. For example, there was an exchange between a nurse named Michelle and a resident that escalated into a confrontation over simple requests—such as obtaining jelly—which left other residents agitated and uncomfortable. This incident illustrates a troubling dynamic where instead of fostering communication with vulnerable individuals, some staff may respond dismissively or confrontationally. Furthermore, another disturbing situation arose when a nurse miscommunicated medication instructions for a resident, leaving her confused about what treatments she was supposed to receive.

Despite these negative experiences involving various nursing staff members—including Joe's insensitivity—there are still some shining examples within the team worth commending. Positive remarks were made about nurses Adan and Bonnie, along with Ellie—the nurse manager for the memory unit—and all providers in physical and occupational therapy settings who typically demonstrate kindness and professionalism in their roles. Additionally, social workers in the facility have been noted for their thoughtfulness toward resident needs.

The overarching concern remains about how detrimental "a few bad apples" can be in an otherwise potentially caring environment. These troubling incidents combined with poor administrative engagement point to a systemic issue that affects both staff morale and resident wellbeing significantly. The family's attempts to escalate these issues beyond local administration seem promising; however, they have yet to yield any results after contacting corporate offices regarding their grievances.

Families considering placement for loved ones in long-term care facilities need comprehensive insight into operations before making final decisions. Based on this reviewer's experience—with its mix of dedicated caretakers amidst troubling reports—it would be wise to explore multiple options thoroughly rather than rely solely on one prospective facility’s reputation or amenities alone. Regular visits from family appear vital not only as oversight but also as emotional support for residents navigating uncertain relationships with caregiving staff who may not always prioritize empathy or appropriate communication practices.

Restaurants

• Culver's (0.6 miles)
• McDonald's (0.6 miles)
• People's Park (1.2 miles)
• Taco John's (1.4 miles)
• The Blue Ribbon Of Waukesha (1.7 miles)
• Cousins Subs (1.8 miles)
• Albanese's Roadhouse (1.8 miles)

Cafes

• Mama D's Coffee (0.8 miles)
• Starbucks (1.5 miles)
• Panera Bread (3.1 miles)
• Starbucks (5.7 miles)
• Panera Bread (7 miles)

Places of Worship

• First Congregational Church (1.1 miles)
• Riverglen Christian Church (7.7 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.9 miles)
• Walgreens (2.4 miles)
• Meijer Pharmacy (2.5 miles)
• Walgreens (2.5 miles)
• Express Scripts (2.6 miles)
• CVS Pharmacy (2.8 miles)

Parks

• Waukesha Parks Rec & Forestry (1.3 miles)
• Glacier Cone Park (3.4 miles)
• Wagner Park (3.8 miles)
• Fox Brook Park (4.2 miles)
• The Big Backyard (5.4 miles)
• Dousman Stage Coach Inn Museum (5.6 miles)
• Rivers Crossing Park (5.6 miles)

Physicians

• Moreland Ear Nose & Throat (1.3 miles)
• ProHealth Care Building (2.4 miles)
• West Suburban Center For Arthritis (2.6 miles)
• Prohealth Care Medical Associates (3.2 miles)
• Wheaton Franciscan Medical Group (3.9 miles)
• Wheaton Franciscan Medical GRP (4.3 miles)
• Orthopaedic Associates Wisconsin (5.4 miles)

Hospitals

• Waukesha Memorial Hospital (1.7 miles)
• Ascension Wisconsin Hospital - Waukesha Campus (8 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (2.7 miles)
• Ridge Cinema New Berlin, Wi (7.4 miles)